Berg Roofing & Home Improvements

? Complaint: [redacted] I am rejecting this response because:on the June call, I was not informed of thisI will review ? the contractIf this is true, I will find a roofer that is responsive to clients Sincerely, [redacted]

Called *** 06/22/told her she is not covered under are warranty if she reads the contract she will see that she is the new owner not covered ! We told her we come out free and inspect her roof if there is any issues we would contact her and let her known what she should do

Called *** 06/22/told her she is not covered under are warranty if she reads the contract she will see that she is the new owner not covered ! We told her we come out free and inspect her roof if there is any issues we would contact her and let her known what she should do

Tell us why hereWe responded to *** *** she is not our customer the warranty was with the previous owner of the houseSo she does not have a warranty from Berg Roofing but we told her we would be happy to come out and look at her issueWe hope to get this resolved

first I believe things can always be worked outAlthough the job was several years ago I remember this project very wellAfter reading this coustmers statement it's clear his only intent is to hurt my business and not to resolve any problemsI would like to deal with facts for this job I did
install a power fan but was not contacted at anytime about this needing to be replaced until recentI was not spoken to in a manor that would encourage mutual respectI offered to replace this power fan even though it was a manufactures issueThe house did not have H clips when we pulled off the old plywood and town his home is in only required H clips with 3/plywood and we used 1/inch only repaired rotted wood I never received a certified letter as of yet and would more then happy to assist with any problems with his power fan or any caulking issues he my haveI only ask that my workers and myself be treated with respectIf you have a certified letter with my signature please feel free to post itThank you

first I believe things can always be worked outAlthough the job was several years ago I remember this project very wellAfter reading this coustmers statement it's clear his only intent is to hurt my business and not to resolve any problemsI would like to deal with facts for this job I did
install a power fan but was not contacted at anytime about this needing to be replaced until recentI was not spoken to in a manor that would encourage mutual respectI offered to replace this power fan even though it was a manufactures issueThe house did not have H clips when we pulled off the old plywood and town his home is in only required H clips with 3/plywood and we used 1/inch only repaired rotted wood I never received a certified letter as of yet and would more then happy to assist with any problems with his power fan or any caulking issues he my haveI only ask that my workers and myself be treated with respectIf you have a certified letter with my signature please feel free to post itThank you

Complaint: ***
I am rejecting this response because:on the June call, I was not informed of thisI will review the contractIf this is true, I will find a roofer that is responsive to clients
Sincerely,
*** ***

Tell us why hereWe responded to *** *** she is not our customer the warranty was with the previous owner of the houseSo she does not have a warranty from Berg Roofing but we told her we would be happy to come out and look at her issueWe hope to get this resolved

Complaint: [redacted]
I am rejecting this response because:on the June 22 call, I was not informed of this. I will review  the contract. If this is true, I will find a roofer that is responsive to clients.
Sincerely,
[redacted]