BERG, USA, LLC

------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Wed, Apr 5, at 12:PMSubject: Fwd: Complaint reported to Revdex.com (# [redacted] )To: [redacted] ---------- Forwarded message ----------From: Kent J*** Cc: "[email protected]" , Kent J [redacted] ***, Thank you for returning my Monday telephone call this morning, 4/5/As I stated on today's call, I am very sorry that you were put in the position of having to report BERG USA to the Revdex.comFurther, it is clear from our (you and me) telephone conversation this morning, that BERG USA made a number of mistakes in servicing your account Specifically, the Comfort Seats that you were charged for - which were and are still back-ordered - should not have remained an "open item" for this long a period of time BERG USA is still waiting for the Comfort Seats to be released from the BERG headquarters, as they have redesigned the seats, but the project has taken much longer than anyone projected ***, you and I agreed on the telephone: This mishandling should not have occurred That BERG USA would refund you the $- the cost for the two (2) BERG Comfort SeatsThat BERG USA will ship to you free of charge two (2) BERG Comfort Seats when they are in stock - now anticipated Summer 2017***, while we were on the telephone, I attempted to "Refund" you the $on the credit card with which you paid for the seats, but the transaction was "declined" Moments ago you called me to inform me that you had reported BERG USA to your credit card company and disputed the charge [redacted] you offered that that "maybe BERG USA is now not permitted to transact any business on your account" ***, as a result of the "declined credit card refund" you and I then decided that BERG USA will issue a check to you for the $tomorrow, Thursday, when the bookkeeper is here in the officeThat check will be sent to you via [redacted] Overnight to the below address: [redacted] **Winters, CA ***###-###-#### [redacted] @***.com Finally ***, I asked for your permission to call you Friday afternoon to verify that you have received the check You granted that permission, but also warned me that you may not answer the phone call, because of your very active day time tasks.In closing ***, I again apologize for the less that expected behavior and conduct from BERG USA Thank you for allowing me to resolve this episodeSincerely, Kent P.S I have cc'd the Revdex.com on this emailKent J*** BERG USA LLC Jeffers Circle Exton, PA 19341###-###-####www.bergtoys-usa.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. In my conversation with Kent J***, he said they would refund my $"tomorrow" ( 4/6/17) and follwith a call on Friday, 4/7/17. Well, I got no call and no check. I was beginning to think this was never going to be resolved with the company, but I finally received a check on Wednesday, 4/12/in the amount of $230. It will be interesting to see if MrJ*** sends me those comfort seats, as promised, but at least my money was refunded. I do thank the Revdex.com for making this happen. Regards,
*** ***

------- Forwarded message ----------From: Revdex.com of Metro Washington DC<[email protected]>Date: Wed, Apr 5, 2017 at 12:46 PMSubject: Fwd: Complaint reported to Revdex.com (#[redacted])To: [redacted]---------- Forwarded message ----------From: Kent J[redacted] <Date: Wed, Apr 5, 2017 at 12:22...

PMSubject: Complaint reported to Revdex.com (#[redacted])To: "[redacted].com" <[redacted].com>Cc: "[email protected]" <[email protected]>, Kent J[redacted], Thank you for returning my Monday telephone call this morning, 4/5/2017. As I stated on today's call, I am very sorry that you were put in the position of having to report BERG USA to the Revdex.com. Further, it is clear from our (you and me) telephone conversation this morning, that BERG USA made a number of mistakes in servicing your account.  Specifically, the Comfort Seats that you were charged for - which were and are still back-ordered - should not have remained an "open item" for this long a period of time.  BERG USA is still waiting for the Comfort Seats to be released from the BERG headquarters, as they have redesigned the seats, but the project has taken much longer than anyone projected.  [redacted], you and I agreed on the telephone: This mishandling should not have occurred That BERG USA would refund you the $230.00 - the cost for the two (2) BERG Comfort SeatsThat BERG USA will ship to you free of charge two (2) BERG Comfort Seats when they are in stock - now anticipated Summer 2017[redacted], while we were on the telephone, I attempted to "Refund" you the $230.00 on the credit card with which you paid for the seats, but the transaction was "declined".  Moments ago you called me to inform me that you had reported BERG USA to your credit card company and disputed the charge. [redacted] you offered that that "maybe BERG USA is now not permitted to transact any business on your account".  [redacted], as a result of the "declined credit card refund" you and I then decided that BERG USA will issue a check to you for the $230.00 tomorrow, Thursday, when the bookkeeper is here in the office. That check will be sent to you via [redacted] Overnight to the below address: [redacted]Winters, CA [redacted]###-###-####[redacted].com Finally [redacted], I asked for your permission to call you Friday afternoon to verify that you have received the check.  You granted that permission, but also warned me that you may not answer the phone call, because of your very active day time tasks.In closing [redacted], I again apologize for the less that expected behavior and conduct from BERG USA.  Thank you for allowing me to resolve this episode. Sincerely, Kent P.S.  I have cc'd the Revdex.com on this emailKent J[redacted] BERG USA LLC 608 Jeffers Circle Exton, PA 19341###-###-####www.bergtoys-usa.com