Review: I purchased a gold necklace for my wife in Feburary 2014. The chain broke, and now the pendant is pitting. Customer service refuses to refund, repair or exchange the pendant even though it is clearly defective.Desired Settlement: We are happy to send the necklace back for a full refund. If they are willing to repair the pendant, that is fine as well.
Review: I purchased a gold necklace for my wife in Feburary 2014. The chain broke, and now the pendant is pitting. Customer service refuses to refund, repair or exchange the pendant even though it is clearly defective.Desired Settlement: We are happy to send the necklace back for a full refund. If they are willing to repair the pendant, that is fine as well.