I am rejecting this response because: it is not what I mentioned in my request and everything was documented and was fowarded to my attorney esq. James Lisa who will be getting in contact with bergen county auto group....... thanks very much
In response to Mr. [redacted]`s complaint we ran a current carfax on this vehicle and it is still coming back with a clean report. In the conversation with Mr. [redacted] we offered to trade him out of the vehicle at the current vehicle trade value and as long as he can qualify for a new loan approval. We...
are willing to take the car back and get him into a another vehicle as long as he meets all financing requirements or pays for the vehicle in full. As for the accident in question we rely on the information obtained from carfax. Please contact me at the phone number listed above with any question. Thank you in advance
I spoke to [redacted] today to rectify the problem to his satisfaction. Please see the attached follow-up email to [redacted] and let me know if you require any further correspondence or information.Thank you From: [redacted] <[redacted]>To: "[redacted]"...
<[redacted]>Cc: "[redacted]>Sent: Monday, June 13, 2016 4:42 PMSubject: 2015 Dodge Ram 2500 - Bergen County Auto GroupHello [redacted],It was a pleasure speaking with you earlier. Thank you for listening to my explanation and agreeing to move forward together. Let me know once you have the tire cost and we'll make you whole. Also, we will certainly address the back window issue at your convenience. Feel free to contact me any questions in the interim and once again, apologies for the delayed response.Thank you[redacted]Wholesale Director/ControllerBergen County Auto Group[redacted]
[redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have offered to reimburse me for the cost to fix or repair the items in question. Once I have submitted receipts to them and I receive reimbursement, I will consider this matter closed and I applaud the proactive action they have taken to resolve the issue.
Regards,
[redacted]
I am rejecting this response because: it is not what I mentioned in my request and everything was documented and was fowarded to my attorney esq. James Lisa who will be getting in contact with bergen county auto group....... thanks very much
In response to Mr. [redacted]`s complaint we ran a current carfax on this vehicle and it is still coming back with a clean report. In the conversation with Mr. [redacted] we offered to trade him out of the vehicle at the current vehicle trade value and as long as he can qualify for a new loan approval. We...
are willing to take the car back and get him into a another vehicle as long as he meets all financing requirements or pays for the vehicle in full. As for the accident in question we rely on the information obtained from carfax. Please contact me at the phone number listed above with any question. Thank you in advance
I spoke to [redacted] today to rectify the problem to his satisfaction. Please see the attached follow-up email to [redacted] and let me know if you require any further correspondence or information.Thank you From: [redacted] <[redacted]>To: "[redacted]"...
<[redacted]>Cc: "[redacted]>Sent: Monday, June 13, 2016 4:42 PMSubject: 2015 Dodge Ram 2500 - Bergen County Auto GroupHello [redacted],It was a pleasure speaking with you earlier. Thank you for listening to my explanation and agreeing to move forward together. Let me know once you have the tire cost and we'll make you whole. Also, we will certainly address the back window issue at your convenience. Feel free to contact me any questions in the interim and once again, apologies for the delayed response.Thank you[redacted]Wholesale Director/ControllerBergen County Auto Group[redacted]
[redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They have offered to reimburse me for the cost to fix or repair the items in question. Once I have submitted receipts to them and I receive reimbursement, I will consider this matter closed and I applaud the proactive action they have taken to resolve the issue.
Regards,
[redacted]