Berger/Allied Van Lines

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
I disagree. Please see my prior argument:

I have received and read the letter from Miss [redacted] , unfortunately there was a misunderstanding and  miscommunication on the work in question but we value all are customers and concerns and in good will we will disregard the entire invoice total and hope Miss [redacted]...

[redacted]  will continue to use us in the future. Thank You for bringing this to our attention .[redacted]
Courtesy Plbg,Htg ,A/C[redacted]

Business Response to a Complaint Complaint ID#:
[redacted] Company Name: Berger Allied Company Contact:
[redacted] Company Phone:
[redacted] Company Email: Person Who Sent the Complaint:
[redacted] Staff Member: Response: I spoke on the phone with Mr. [redacted] as he states in his response. Berger acknowledges that the bundled services charged rates are different from what was presented on his original estimate. The difference in cost from his estimate and our invoice in this area is about $110.00. We offered Mr. [redacted] $465.00 as a gesture to resolve his complaint. Again his bid was based on actual packing charges and weight and that statement is clearly visible on the estimate document.The final cost difference from the $9,987.36 versus what he paid after deducting the $465.00 we offered him makes his final cost 7% over the estimate that he received. Well under a 10% variance. Sent on: 11/18/2015 1:46:47 PM