Berger Rental Communities

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, as long as they credit my accountNow I would like to know how soon because if not I will be putting in another complaint about this if not Regards, [redacted]

September 12, 2016Dear *** ***,Thank you for taking the time to contact us through the Revdex.com and share your concernsIt is never our intent to introduce a charge in a way that causes confusion for our residentsWe readily acknowledge that our handling of the billing for natural gas through
*** back in the spring was filled with issues and as a result we suspended the program.It was always our intent to introduce what we felt was a fair and reasonable solution to the process but due to changes in our staff we were notable to communicate this as quickly as we had hoped and feel that may have added to the misunderstandingRegardless of these points you are clearly unhappy with our strategy and view it as unfair or inaccurate, in the spirit of doing the right thing we are prepared to waive your fee of $and credit that charge back onto your account.You should be aware that going forward we plan on implementing a flat rate fee for natural gas in accordance with the lease agreement you signed in February This fee will be added to your monthly statement at a rate of $per month and it will be your obligation to pay that fee along with your monthly rent,*** is not a utility provider but rather a billing serviceWe do not require our residents to set up natural gas services in their name but rather keep the services in the community name and we then charge our residents a flat rate through ***,if you have any questions or need to discuss this with me I am happy to meet with you face to face at *** ***.Respectfully,Bill NDirector of Operations

November 6,2017To Whom It May Concern:I’m in receipt of your letter dated October 31st, 2017, outlining a complaint received by a resident of *** *** Apartments, *** *** ***.A review of *** ***’s account reveals that no service requests were submitted for either of the issues
outlined in their complaint (no heat or no hot water)Please see a record of service requests submitted by *** *** to followAt no time were the residents of *** *** without hot waterThe community was operating on one of the two boilers for a period of time in September and October while a specialty part to replace in one of the boilers was on orderThere was no delay in our action to order this partDuring this time, the hot water supply ran out more quickly at heavy usage times, such as the morning hours between 7-9amHowever hot water was available.The heat for *** *** is controlled by gas boilersThese are shut off seasonally and require inspection by the City of Allentown prior to turning onThis inspection was completed on September 7th and the heat was available to all residents as of this dateThis was available well in advance of the City of Allentown's recommended date of October 15th.Berger Rental Community has worked diligently to restore the 2nd boiler to increase the supply of hot water availableWe have also provided heat well in advance of the typical seasonal requirement for heatAs such it is our opinion that we have met the obligations as a Landlord under the lease agreement and provided good customer service and do not feel there were any conditions to support the credit of two months’ rent.Please do not hesitate to contact me at any time with questionscan be reached at ***@.rentberger.com.Sincerely, Nicole L.Regional Property Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: these people are liars, the person who answered this is never on property and people would of been going to the manager sheree ballard talking about the hot waterNicole is only there on Mondays day out of the week.so how would she know thisI know there wasn't any hot water why would I have to boil water but its okIll just contact my attorney and news people in regard to the matterThanks for trying to help meBut they are liars
Regards,
*** ***

November 15,2017To Whom It May Concern:I’m in receipt of your letter dated November 7, 2017, outlining the dissatisfaction received by a of our resident at [redacted] [redacted], with regards to our response to her initial complaint.All information included in our previous response came from our on-site Community Manager, Sheree B[redacted] and the contractors that we work with on the systems in question. While we find it regretful that we are unable to come to an understanding with [redacted] we cannot justify the reasonability of her request for a credit of two months rent and respect her right to take additional action.Please do not hesitate to contact me at any time with questions, I can be reached at [redacted].com.Thank you, Nicole L.Regional Property Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, as long as they credit my account. Now I would like to know how soon because if not I will be putting in another complaint about this if not.
Regards,
[redacted]