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Berger Sanitation, Inc.

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Reviews Berger Sanitation, Inc.

Berger Sanitation, Inc. Reviews (1)

Review: Berger Sanitation is threatening to take my account to the local magistrate over non-payment. They have been billing me for numerous billing cycles when they had stopped picking up my garbage months and months ago. The contract I had signed in March of 2012 did say that I agree to them being my exclusive service AND that I am subject to a 1.5% late fee of the total unpaid balance every month, however, it does not agree that I am to be charged the monthly service fee when the services are not being rendered. Not only that, but in May of 2013 they forged my signature on a credit card receipt and took payment from my bank account without authorization. I have the original receipt they mailed to me, and I also have a copy of the original service contract I signed clearly showing my real signature. When I called regarding the money being debited without my consent, the explanation given was "We could not get in touch with you so we charged the card." Also, they said the false signature which is my name in cursive at the top of a receipt printed from a computer was "So they knew who to send the receipt to." In fact, my name was listed following the Customer ID heading on the receipt. I had this payment reversed.And the final straw is the letter I received today stating that I have not paid my bill, they saw "via social media - possibly slandering message" that I had hired a new company to pick up my garbage, and that they have notified that company and informed them to stop servicing my address. All of this seems to be a vendetta, and the fact that they have seen my social network, they are well aware that I am openly homosexual and I can't help but wonder if that plays any part in this.Desired Settlement: I want the account balance to be wiped clean and the contract to be void. I want nothing more to do with this company. They should not be paid for services I never received. ALL documentation is available pertaining to the complaints.

Business

Response:

October 8, 2013

Dear **. [redacted],

**. [redacted] was a residential customer who currently owes for residential service for January through June of 2013. On November 27, 2012 he also had a 20 cubic yard container delivered to his residence. He was charged $515.00. That fee was for a 20 yard container to be delivered, to include up to a maximum of 3 tons. Excess tonnage would be billed at $90.00 a ton. A box charge of $8.00 per day would be assessed after 14 days. He paid by credit card for that service upon the delivery of the container. When customers order containers and they pay by credit card, we tell them that we will charge their credit card for any overages they might incur. He didn’t request the container be picked up until February 6, 2012. He was then sent a paid receipt. However, about a week after he was finished with the container, we received our weekly statement from the landfill. On that statement was an extra charge for **. [redacted]’s container (the landfill charges us $75.00 when a container is frozen and they have to use a backhoe to dig out the container in order to empty it). We then billed him for the additional $75.00 we were_charged by the landfill. He had the container over 2 months and at that time we decided to waive the box charge of $8.00 per day for going over the 14 day time limit. He was mailed numerous statements notifying him of the charge and to call our office. We wanted to know if he was going to send a check or should we charge his credit card. He ignored our notices for several months. In May, we charged his credit card the $75. Once he realized his credit card was charged, he called our office and was very upset. He claims we forged his name on the receipt. We explained to him that there was no signature line and it was one of the secretaries who wrote his name in the [redacted] top right side of the receipt. This is a procedure everyone does. It makes it easier for the person who does the posting of the payments to individual’s accounts. We explained our process and that he should have been told about having his credit card charged for anything above the regular service. He claims we didn’t say anything like that. We then waived the extra $75 fee and credited his credit card immediately following his conversation. That left a zero balance for that extra service he had.

However, he received residential service from January through the end of June. Our company provided him with two 96 gallon toters, one for trash and one for recycling. We picked up his trash container every week and picked up his recycling every other week those first 6 months of 2013. He was billed $90.00 for the 1st quarter and $90.00 for the 2nd quarter of 2013. He has yet to pay for that service. The beginning of July he was charged for July, August, and September service. However, since we didn’t receive payment for January to June, in July we suspended service, but did not cancel his service. Since his account wasn’t cancelled, another bill for the October to December was generated as well. His trash has continued to pile up, hoping he would pay his bill and we could resume the service. We sent him a certified letter stating that we were going to take this matter to the magistrate for non-payment. In the meantime, [redacted] Township received complaints about the trash piling up outside his residence. We were told by township officials that they were going to be citing him for littering and/or health hazard. We decided that we would just cancel service with him altogether. We then had township police go with us so we could retrieve our two 96 gallon toters. Since we cancelled his service, we credited his account $ 180.00 for the July through December period, leaving a balance of $ 183.00 (6 months of service @ $30.00 per month plus a $3.00 late charge).

Another issue was that he hired another service provider while under contract with us. This was brought to our attention by our drivers as well as an email I received from someone regarding something he posted on Facebook. We notified the other service provider regarding the contract that was in place with **. [redacted]e. They then stopped service immediately. His claim that we looked at his personal info on Facebook is not true. Again, that information was sent to me in an email. When you put something on the world wide web, it’s out there for all to see.

Surely there is no validity in his assertions against us. We are in business to provide services, and all we ask in return, is that we should be paid. The balance we are rightfully owed is $183.00.

The defamation issue has been referred to our legal counsel.

Also, we have the copies of his signed contract for residential service, his signed service agreement for the container service, copies of his credit card charges and refunds, email of what was posted on Facebook, and a bill with his account details in our file. If you need copies of any of these items, please contact our office at ###-###-####.

Desired Outcome/Statement:

We want to be paid for the residential service we provided from January through the end of June, 2013 and we would like this complaint to be dismissed as well.

Respectfully yours,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

In regards to this fee that the landfill charged them for emptying the container, I should have never been charged for that fee to begin with. I was never notified there could be such a fee at any point. Same with this $8 a day box fee, I called since the roof replacement had been pushed off a few weeks due to no reason of my own and they clearly told me I can keep the dumpster as long as I would like and to call when we are done using it. No "box fee" was ever mentioned.

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Description: Rubbish & Garbage Removal

Address: 7895 Township Line Rd, Nazareth, Pennsylvania, United States, 18064

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