Bergerons Plumbery

From: DANIEL R*** Date: Fri, Nov 20, at 1:PMSubject: Re: *** *** Complaint (***)To: *** *** Hello ***,Thank you for speaking with me today in regards to the contract Ross Tree Service made with customer *** ***
In reviewing *** *** contract, it clearly states: Stump Grinding $ This is a service we provide after a tree is removed where crew grinds the stump with a machine The stump grindings are then left in a pile over the hole where the stump was ground out This pile is the consistency of mulch This is ‘Industry Standard’ when removing a stump However, *** *** was not satisfied with the grindings that were left; she wanted them removed Despite this not being part of her contract We indicated that it is industry standard that customers use the grindings for flower beds, mulch, often giving mulch to neighbors She indicated she did not have the means to remove the grindings herself As a mere generous courtesy on the part of Ross Tree, the owner agreed to accommodate *** ***’s need as she had no one to help her We offered as a Free Courtesy to help *** *** in her time of need We agreed we would not charge her for this courtesy service We sincerely apologize that due to it being our extremely busy season, we have fallen somewhat on the time-frame on giving *** *** the Free Courtesy service that we offered her We will make every effort to get this free courtesy taken care of immediately; as we want all of our customers to be happy Even for our free services Thank you so much for your patience & understanding. TraciRoss Tree Service, Ltd. PO Box ***Bristow, VA ***WASHINGTON D.Ctree service