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March 8, 2017To whom it may concern:This letter is in response to ID # [redacted] by a [redacted]. On 03/02/2017, [redacted] was issued a full refund for 324.46 for repairs to his 2012 [redacted]. The decision was made to issue a refund out of goodwill since the Customer was upset and thought...
his vehicle had been misdiagnosed. The diagnostic testing was performed following the proper steps using [redacted]'s workshop manual.Regards,Brian M[redacted]