Berglund Center

The [redacted] tour requested a date change because of a date conflict on his tour's part, From thedirection of the [redacted] tour, the date was changedAt this time, all media, advertising andwebsite were changed to the new date given by the [redacted] tourThe Berglund Center contactedeveryone with the information that was provided to us by the customers at the time of purchase.Multiple emails, calls, advertising, and media releases were done to get the information out there of thedate changeRefunds were offered prior to the show for anyone that could not attend the new date.Per the show, refunds are not allowed after the concert

This letter is in reply to the complaint ID [redacted] There are obvious discrepancies in Ms[redacted] complaintTo begin, she states 'The concert was rescheduled for Thursday April Irequested my refund on Monday April 27." The concert was never scheduled or rescheduledfor April The original date of the concert was Saturday, April 25th, but due to a conflictwith [redacted] 's tour, it was rescheduled for Thursday, April 23rd.To ensure that we reached customers who had already purchased tickets, we brought twoBox Office Supervisors in the week of April 7th to do nothing but call customers whopurchased tickets to the showWe also sent three e-mails to ticket purchasers on February27th when we first found out the date change; on April 7th with event information thatincluded the new date; and April 22nd as a pre-show e.mail reminder with last minutepromotions (pre-concert party, parking info, etc...)We used the information that purchasersprovide us at the time of the transaction to contact themThe tickets that Ms [redacted] purchased were "print-at-home," which means the transaction was done online and wewould have captured her e-mail address, which would be the same one we used to contacther about the rescheduled concert date.Additionally, we posted the change of date on our Facebook page, our website, Twitter, onboth outdoor digital marquees, and sent a press release on February 25th that the RoanokeTimes followed up with a story.The second discrepancy in Ms [redacted] complaint regards content on our website which wassomewhat take out of context, meaning she did not complete the policy statement:We are sorry, but tickets cannot be refunded, canceled or exchangedIf the event cancels orpostpones, a full refund is awarded.Since the event postponed, we were obligated to contact our customers and set a deadlinefor refunds to be madeOnce the show had happened, refunds were no longer offered.I believe that we did our due diligence in reaching customers and no one aside from Ms[redacted] has complained that they d¡d not receive the informationIt is because of our manyattempts and efforts to contact customers in advance of the event date that we do notbelieve we are obligated to offer a refundCustomers also have a responsibility to stayinformed and Ms [redacted] did not make an effort to do soIf you have any further questions, please feel free to contact me at ###-###-####.Sincerely, [redacted] ***General Manager

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am responding to the response from [redacted] ***, General manager of the Berglund Center, Particularly to allegations of my "obvious discrepancies" "Discrepancy" 1: I stated in my email that the concert was rescheduled for April 30th When I called the Berglund Center Monday after driving for the concert that is that is exactly what the customer service agent told me She told me that it was rescheduled for Thursday the 30th I got that information directly from a Berglund Center customer service representative "Discrepancy" 2: Ms [redacted] stated that I falsely represented the content on their website This sounds like a politician weaseling his way out of lie The website says that they will refund money if the event cancels or postpones Im not "taking it out of context" That is EXACTLY what the website says The thing I found most appalling about this response is that the management said I was the only person to have complained Perhaps I was the only person who contacted the Revdex.com but there were MULTIPLE people in the rain/parking lot at that Berglund Center that night trying to get into the concert unaware that it had been canceled Does the management really expect anyone to believe they received NO complaints about this matter? I'm not buying what they are selling and I don't think anyone else is buying it either I feel the management/Berglund Center are being dishonest The Berglund Centers very own website had the concert advertised the DAY OF the 25th Literally on April 25th it was advertised on their website that [redacted] would be there I showed it to my sister in law! I do not see how they can deny that It is the absolute truth I don't have Facebook or Twitter which the management mentions they advertised the change I didn't know I needed those as a condition of purchasing my ticket and no where in their policy does it state anything such a thing I think the companies website from whom I purchased the ticket would be a more reliable source for up to date information The statement "Customers have a responsibility to stay informed and Ms [redacted] did not make an effort to do so" quite frankly makes me very angry The very information on their own website was incorrect How can they say it's my fault for not being informed??? Was I supposed to ASSUME the concert was canceled? Was I supposed to be a psychic? Please excuse my sarcasm but this is extremely frustrating to me Blaming the customer for their mistakes is beyond frustrating to me In regards to the "multiple emails" I received NONE I check my email every day I asked the Berglund Cetner for copies of the emails that were sent to me and they could not provide anything I left voicemails at the Berglund Center and received no calls back It made me laugh out loud that the management put a phone number at the bottom of the response because they do NOT return phone calls This is the exact reason I contacted the Revdex.com Management at the Berglund Center do not respond to calls This is customer service at it's WORST.For their response to indicate that I am somehow lying about any of this is disgusting and reprehensible to me dollars is A LOT of money for someone like me I do not make a lot of money and these were a birthday gift for my wife The Berglund Center makes money "hand over fist" but appear to be too greedy to treat their customers right This is NOT right I will never be happy with a resolution unless it is my money being refunded or credit for a future event for the amount of which is the amount I (mistakenly) paid for those tickets Frustrated and Disgusted in VA,, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was NEVER contacted by email or phone about the concert cancelation along with a lot of other people I requested IN WRITING from The Berglund Center copies of correspondence they claimed to have sent and they literally ignored my request I received no response Furthermore, the Berglund Center stated in their reply that they do not issue refunds after the concert date The concert was rescheduled for Thursday April I requested my refund on Monday April 27th That IS before the concert date I could not ask for my money back prior to April 27th because I didn't know I needed to because I was not notified that the concert was canceled! How could I ask for a refund when I didn't know it was canceled and was not notified? I drove two hours in the rain to see this concert Not only was I told it was canceled when I arrived, I was also told NO REFUNDS It is unacceptable On the Berglund Center website, it states that canceled concerts will be refunded IN FULL Regards, [redacted]

This letter is in reply to the complaint ID [redacted]. There are obvious discrepancies in Ms.[redacted] complaint. To begin, she states 'The concert was rescheduled for Thursday April 30. Irequested my refund on Monday April 27." The concert was never scheduled or rescheduledfor April 30. The original date of the concert was Saturday, April 25th, but due to a conflictwith [redacted]'s tour, it was rescheduled for Thursday, April 23rd.To ensure that we reached customers who had already purchased tickets, we brought twoBox Office Supervisors in the week of April 7th to do nothing but call customers whopurchased tickets to the show. We also sent three e-mails to ticket purchasers on February27th when we first found out the date change; on April 7th with event information thatincluded the new date; and April 22nd as a pre-show e.mail reminder with last minutepromotions (pre-concert party, parking info, etc...). We used the information that purchasersprovide us at the time of the transaction to contact them. The tickets that Ms. [redacted]purchased were "print-at-home," which means the transaction was done online and wewould have captured her e-mail address, which would be the same one we used to contacther about the rescheduled concert date.Additionally, we posted the change of date on our Facebook page, our website, Twitter, onboth outdoor digital marquees, and sent a press release on February 25th that the RoanokeTimes followed up with a story.The second discrepancy in Ms. [redacted] complaint regards content on our website which wassomewhat take out of context, meaning she did not complete the policy statement:We are sorry, but tickets cannot be refunded, canceled or exchanged. If the event cancels orpostpones, a full refund is awarded.Since the event postponed, we were obligated to contact our customers and set a deadlinefor refunds to be made. Once the show had happened, refunds were no longer offered.I believe that we did our due diligence in reaching customers and no one aside from Ms.[redacted] has complained that they d¡d not receive the information. It is because of our manyattempts and efforts to contact customers in advance of the event date that we do notbelieve we are obligated to offer a refund. Customers also have a responsibility to stayinformed and Ms. [redacted] did not make an effort to do so. If you have any further questions, please feel free to contact me at ###-###-####.Sincerely,[redacted]General Manager

The [redacted] tour requested a date change because of a date conflict on his tour's part, From thedirection of the [redacted] tour, the date was changed. At this time, all media, advertising andwebsite were changed to the new date given by the [redacted] tour. The Berglund Center...

contactedeveryone with the information that was provided to us by the customers at the time of purchase.Multiple emails, calls, advertising, and media releases were done to get the information out there of thedate change. Refunds were offered prior to the show for anyone that could not attend the new date.Per the show, refunds are not allowed after the concert.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am responding to the response from [redacted], General manager of the Berglund Center,  Particularly to allegations of my "obvious discrepancies".  "Discrepancy" 1: I stated in my email that the concert was rescheduled for April 30th.  When I called the Berglund Center Monday after driving for the concert that is that is exactly what the customer service agent told me.  She told me that it was rescheduled for Thursday the 30th.  I got that information directly from a  Berglund Center customer service representative.    "Discrepancy" 2: Ms. [redacted] stated that I falsely represented  the content on their website.  This sounds like a politician weaseling his way out of lie.  The website says that they will refund money if the event cancels or postpones.  Im not "taking it out of context".  That is EXACTLY what the website says.  The thing I found most appalling about this response is that the management said I was the only person to have complained.  Perhaps I was the only person who contacted the Revdex.com but there were MULTIPLE people in the rain/parking lot at that Berglund Center that night trying to get into the concert unaware that it had been canceled.  Does the management really expect anyone to believe they received NO complaints about this matter?  I'm not buying what they are selling and I don't think anyone else is buying it either.   I feel the management/Berglund Center are being dishonest.  The Berglund Centers very own website had the concert advertised the DAY OF the 25th.  Literally on April 25th it was advertised on their website that [redacted] would be there.  I showed it to my sister in law!   I do not see how they can deny that.  It is the absolute truth.  I don't have Facebook or Twitter which the management mentions they advertised the change.  I didn't know I needed those as a condition of purchasing my ticket and no where in their policy does it state anything such a thing.   I  think the companies website from whom I purchased the ticket would be a more reliable source for up to date information.   The statement "Customers have a responsibility to stay informed and Ms. [redacted] did not make an effort to do so" quite frankly makes me very angry.  The very information on their own website was incorrect.  How can they say it's my fault for not being informed???  Was I supposed to ASSUME the concert was canceled?  Was I supposed to be a psychic?  Please excuse my sarcasm but this is extremely frustrating to me.  Blaming the customer for their mistakes is beyond frustrating to me.  In regards to the "multiple emails".  I received NONE.  I check my email every day.  I asked the Berglund Cetner for copies of the emails that were sent to me and they could not provide anything.  I left voicemails at the Berglund Center and received no calls back.  It made me laugh out loud that the management put a phone number at the bottom of the response because they do NOT return phone calls.  This is the exact reason I contacted the Revdex.com.  Management at the Berglund Center do not respond to calls.  This is customer service at it's WORST.For their response to indicate that I am somehow lying about any of this is disgusting and reprehensible to me.  150.00 dollars is A LOT of money for someone like me.  I do not make a lot of money and these were a  birthday gift for my wife.  The Berglund Center makes money "hand over fist" but appear to be too greedy to treat their customers right.  This is NOT right.  I will never be happy with a resolution unless it is my money being refunded or credit for a future event for the amount of 153.00 which is the amount I (mistakenly) paid for those tickets.
Frustrated and Disgusted in VA,,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was NEVER contacted by email or phone about the concert cancelation along with a lot of other people.  I requested IN WRITING from The Berglund Center copies of correspondence they claimed to have sent and they literally ignored my request.  I received no response.  Furthermore, the Berglund Center stated in their reply that they do not issue refunds after the concert date.  The concert was rescheduled for Thursday April 30.  I requested my refund on Monday April 27th.  That IS before the concert date.   I could not ask for my money back prior to April 27th because I didn't know I needed to because I was not notified that the concert was canceled!  How could I ask for a refund when I didn't know it was canceled and was not notified?  I drove two hours in the rain to see this concert.  Not only was I told it was canceled when I arrived, I was also told NO REFUNDS.  It is unacceptable.  On the Berglund Center website, it states that canceled concerts will be refunded IN FULL.
Regards,
[redacted]

Review: On December 3, 2014 I paid 153.00 for two [redacted] tickets for an April 25th show. I drove two hours in the rain only to find out the show was canceled. I never received ANY notification. My parents also had tickets to the same show and did not receive notification. there were MANY other people in trying to enter the concert and they too had never been notified. Today I contacted The Berglund Center expecting to have absolutely no problem in receiving a refund. I was informed that if I wanted a refund, I should have notified them before the 23rd of April. They claimed to have sent emails about the concert being canceled. I received no emails and when I requested the emails they previously sent to be forwarded to me, I did not receive a response. I would also like to point out that the DAY of the show, it was still posted on their website that an [redacted] concert was indeed happening on April 25th.Desired Settlement: I would like a refund for the full amount of the tickets. I was NOT notified of a cancelation along with many other people. I paid for a concert, they did not provide it, I would like my money back. ANy help with this matter would be very appreciated. Like many people, I don't make a lot of money and this is very upsetting to spend so much and get absolutely nothing in return.

Business

Response:

The [redacted] tour requested a date change because of a date conflict on his tour's part, From thedirection of the [redacted] tour, the date was changed. At this time, all media, advertising andwebsite were changed to the new date given by the [redacted] tour. The Berglund Center contactedeveryone with the information that was provided to us by the customers at the time of purchase.Multiple emails, calls, advertising, and media releases were done to get the information out there of thedate change. Refunds were offered prior to the show for anyone that could not attend the new date.Per the show, refunds are not allowed after the concert.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I was NEVER contacted by email or phone about the concert cancelation along with a lot of other people. I requested IN WRITING from The Berglund Center copies of correspondence they claimed to have sent and they literally ignored my request. I received no response. Furthermore, the Berglund Center stated in their reply that they do not issue refunds after the concert date. The concert was rescheduled for Thursday April 30. I requested my refund on Monday April 27th. That IS before the concert date. I could not ask for my money back prior to April 27th because I didn't know I needed to because I was not notified that the concert was canceled! How could I ask for a refund when I didn't know it was canceled and was not notified? I drove two hours in the rain to see this concert. Not only was I told it was canceled when I arrived, I was also told NO REFUNDS. It is unacceptable. On the Berglund Center website, it states that canceled concerts will be refunded IN FULL.

Regards,

Business

Response:

This letter is in reply to the complaint ID [redacted]. There are obvious discrepancies in Ms.[redacted] complaint. To begin, she states 'The concert was rescheduled for Thursday April 30. Irequested my refund on Monday April 27." The concert was never scheduled or rescheduledfor April 30. The original date of the concert was Saturday, April 25th, but due to a conflictwith [redacted]'s tour, it was rescheduled for Thursday, April 23rd.To ensure that we reached customers who had already purchased tickets, we brought twoBox Office Supervisors in the week of April 7th to do nothing but call customers whopurchased tickets to the show. We also sent three e-mails to ticket purchasers on February27th when we first found out the date change; on April 7th with event information thatincluded the new date; and April 22nd as a pre-show e.mail reminder with last minutepromotions (pre-concert party, parking info, etc...). We used the information that purchasersprovide us at the time of the transaction to contact them. The tickets that Ms. [redacted]purchased were "print-at-home," which means the transaction was done online and wewould have captured her e-mail address, which would be the same one we used to contacther about the rescheduled concert date.Additionally, we posted the change of date on our Facebook page, our website, Twitter, onboth outdoor digital marquees, and sent a press release on February 25th that the RoanokeTimes followed up with a story.The second discrepancy in Ms. [redacted] complaint regards content on our website which wassomewhat take out of context, meaning she did not complete the policy statement:We are sorry, but tickets cannot be refunded, canceled or exchanged. If the event cancels orpostpones, a full refund is awarded.Since the event postponed, we were obligated to contact our customers and set a deadlinefor refunds to be made. Once the show had happened, refunds were no longer offered.I believe that we did our due diligence in reaching customers and no one aside from Ms.[redacted] has complained that they d¡d not receive the information. It is because of our manyattempts and efforts to contact customers in advance of the event date that we do notbelieve we are obligated to offer a refund. Customers also have a responsibility to stayinformed and Ms. [redacted] did not make an effort to do so. If you have any further questions, please feel free to contact me at ###-###-####.Sincerely,[redacted]General Manager

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am responding to the response from [redacted], General manager of the Berglund Center, Particularly to allegations of my "obvious discrepancies". "Discrepancy" 1: I stated in my email that the concert was rescheduled for April 30th. When I called the Berglund Center Monday after driving for the concert that is that is exactly what the customer service agent told me. She told me that it was rescheduled for Thursday the 30th. I got that information directly from a Berglund Center customer service representative. "Discrepancy" 2: Ms. [redacted] stated that I falsely represented the content on their website. This sounds like a politician weaseling his way out of lie. The website says that they will refund money if the event cancels or postpones. Im not "taking it out of context". That is EXACTLY what the website says. The thing I found most appalling about this response is that the management said I was the only person to have complained. Perhaps I was the only person who contacted the Revdex.com but there were MULTIPLE people in the rain/parking lot at that Berglund Center that night trying to get into the concert unaware that it had been canceled. Does the management really expect anyone to believe they received NO complaints about this matter? I'm not buying what they are selling and I don't think anyone else is buying it either. I feel the management/Berglund Center are being dishonest. The Berglund Centers very own website had the concert advertised the DAY OF the 25th. Literally on April 25th it was advertised on their website that [redacted] would be there. I showed it to my sister in law! I do not see how they can deny that. It is the absolute truth. I don't have Facebook or Twitter which the management mentions they advertised the change. I didn't know I needed those as a condition of purchasing my ticket and no where in their policy does it state anything such a thing. I think the companies website from whom I purchased the ticket would be a more reliable source for up to date information. The statement "Customers have a responsibility to stay informed and Ms. [redacted] did not make an effort to do so" quite frankly makes me very angry. The very information on their own website was incorrect. How can they say it's my fault for not being informed??? Was I supposed to ASSUME the concert was canceled? Was I supposed to be a psychic? Please excuse my sarcasm but this is extremely frustrating to me. Blaming the customer for their mistakes is beyond frustrating to me. In regards to the "multiple emails". I received NONE. I check my email every day. I asked the Berglund Cetner for copies of the emails that were sent to me and they could not provide anything. I left voicemails at the Berglund Center and received no calls back. It made me laugh out loud that the management put a phone number at the bottom of the response because they do NOT return phone calls. This is the exact reason I contacted the Revdex.com. Management at the Berglund Center do not respond to calls. This is customer service at it's WORST.For their response to indicate that I am somehow lying about any of this is disgusting and reprehensible to me. 150.00 dollars is A LOT of money for someone like me. I do not make a lot of money and these were a birthday gift for my wife. The Berglund Center makes money "hand over fist" but appear to be too greedy to treat their customers right. This is NOT right. I will never be happy with a resolution unless it is my money being refunded or credit for a future event for the amount of 153.00 which is the amount I (mistakenly) paid for those tickets.

Frustrated and Disgusted in VA,,