Bergstrom Cadillac, Buick, GMC truck of Green Bay

I acquired on a truck that they had posted online for $34,500 including custom black wheels ( according to the website ). I test drove the truck and was really interested in buying the truck. After going over the price, I was informed the black wheels were not included in the online price, so the price was actually $38,500. I fought for days with them, went to the store manager and the vice president of the company, only to get $750 off the wheels. I told them numerous times that I would buy the truck for $34,500 with the wheels and they would not budge. False advertising and would not honor the price online. They stated that the company could not take a hit of $4,000 ( which is understandable if the mistake was not made ). When I make a mistake at my company, my company takes the hit in order to please the customer, what happened to the customer is always right ? Besides this situation, salesman were extremely pushy after I stated numerous times I would not buy the truck without consulting my fiance. Overall terrible experience and will not recommend Bergstrom to anyone I come across, should have taken the $4,000 hit on the rims because I will make sure this company loses customers left and right !

Review: This s in regards to the recent purchase of a 2010 Buick Lacrosse. During our test drive I pointed out to [redacted] that I heard a winding noise and asked what that was and he acknowledged the noise by saying he would have to ask his used car manager about it. I did take the car on Thursday April 3rd to [redacted] in Howard in which they found a leaking transmission cooler line and suspected that the wheel bearings were bad. However they sent me for a second opinion on this noise to make sure it wasnt a transmission noise they were hearing. They sent me to [redacted] where they test drove the vehicle and immediately said it was clearly a wheel bearing noise indicating there were wheel bearings that were bad. I came back with the car and told [redacted] that if these things were repaired/ replaced I would sign and buy the vehicle. I told him it would be up them to determine which wheel bearings were bad as it wasnt made clear to me which ones were making the noise. I did tell him that the service techs said it seemed to be coming from the back of the car. He than called me back and said it was a deal. I asked does that mean you will repair the car as I asked and he said yes. I asked again, does this mean the bad wheel bearings would be fixed and the cooler line would be repaired. He said yes. He then told me I could pick up the car on Saturday that they were fixing the wheel bearings right now but the parts for the other repair wouldnt be in until Saturday. So I came in that night April 4th and signed the contract in which it states the left front wheel bearing would be repaired and the transmission cooler line repaired. I asked [redacted] with [redacted] present Is this the wheel bearing that needed to be fixed? He said yes. I picked up the car on Saturday and it seemed like this noise was still present. After driving it for the next two days I definitely still heard the exact same noise coming from the rear of the car. I took it in again to [redacted] in which they verified the wheel bearing was replaced in the front and the cooler line was replaced. However, they confirmed that the noise was still coming from the back wheel bearing and the wheel bearing was shot. I then took it for a second opinion to Dorsch in Howard where the service tech drove it for two blocks and immediately told me it was the back left wheel bearing. I had not mentioned to him a prior diagnosis of a faulty back wheel bearing was determined.Desired Settlement: I am asking that your dealership finish the repairs that were promised to me by replacing all bad/faulty wheel bearings no later than 4/18 as this is a safety issue. If this request is not met I will make the repairs my self at another service company and pursue compensation at that point. Thank you for your anticipated cooperation and I hope we can resolve this without other mediation having to take place.

Consumer

Response:

On Mon, Apr 21, 2014 at 10:39 AM, [redacted] wrote:

If you could make sure the following is posted to the Revdex.com site in regards to my complaint that would be great. The company has gone well beyond repairing the wheel bearings as I asked. They have made the repair and also fixed a radio issue that they were not liable for. They were all friendly and professional. They also gave me a loaner car during the time they repaired mine. I will definitely return to them as a customer when I am searching for my next new car.