Bergstrom Toyota - Scion

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I just wanted to let you know that Bergstrom's corporate headquarters has contacted my parents in regards to this Revdex.com complaintThey have requested me to contact Revdex.com to say that they will be working on a resolution with my parents directly and have requested that this complaint be closedThey are meeting with them tomorrow (7-14) to discuss the resolution with them.I want to thank you for accepting my complaint and helping my parents get some resolution to this issue.Kind regards,

June 1, 2015 SUBMITTED ONLINE RevDex.com of Wisconsin Dispute Resolution Center 10101 W. Greenfield Avenue, Suite 125 West Allis, WI 53214 RE: Case # [redacted] Dear Dispute Resolution... Center: Upon receipt of this complaint, I contacted the dealership to investigate this matter. The General Manager immediately contacted the guest and apologized for the confusion between who the guest spoke with initially through our Guest Services and who the guest ended up dealing with at the dealership. The General Manager was able to actually find a vehicle that the guest wanted and the guest took deliver last week. The General Manager reports that the guest is satisfied with our resolution. Very truly yours, John [redacted] H [redacted] [redacted] [redacted]

The Team thought they had kept on top of all issues and were surprised to hear that the guest filed a complaint They immediately contacted the guest and I have been informed that the Team is working diligently with the guest to resolve all complaints

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you Revdex.com for all you have done for us in pursuit of trying to get the business to own up to there statements made the night of the salemy wife and I decided not to arbitrate this complaint, they will only continue to add to there lies at arbitration and we don't need to waste any more of are time or money on these peoplewe will leave this experience in the eyes of the lord, as he knows who did right or wrong and we can move forward with a clear conscienceOn paper they may think they have won, but in the real world of life and honesty they lost and they have to live with there decisionsmy clear conscience is worth more than all the money they profit by being deceitful to there fellow manthey have made some cleaver responses to my facts of incidence, but at the end the lord still knows.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me.  I just wanted to let you know that Bergstrom's corporate headquarters has contacted my parents in regards to this Revdex.com complaint. They have requested me to contact Revdex.com to say that they will be working on a resolution with my parents directly and have requested that this complaint be closed. They are meeting with them tomorrow (7-14) to discuss the resolution with them.I want to thank you for accepting my complaint and helping my parents get some resolution to this issue.Kind regards,

June 1, 2015
 
SUBMITTED ONLINE
 
 
RevDex.com of Wisconsin
Dispute Resolution
Center
10101 W. Greenfield
Avenue, Suite 125
West Allis, WI  53214
 
RE: 
   Case #[redacted] 
 
Dear Dispute
Resolution...

Center:
 
Upon receipt of this
complaint, I contacted the dealership to investigate this matter.  The General Manager immediately contacted the
guest and apologized for the confusion between who the guest spoke with
initially through our Guest Services and who the guest ended up dealing with at
the dealership.  The General Manager was
able to actually find a vehicle that the guest wanted and the guest took deliver
last week.  The General Manager reports
that the guest is satisfied with our resolution.
 
Very truly yours,
 
  
John ** H[redacted]
[redacted]
  [redacted]
 
[redacted]

Dear Dispute
Resolution...

Center:
 
We are in receipt of
this guest’s response and are at a loss as to how to proceed.  We understand the guest was not completely
happy after the vehicle purchase transaction. 
We have worked with the guest since then to try to fulfill any promises
we made.  The [redacted] of the
dealership spoke with the guest a couple times recently in an effort to come to
resolution.  The ** has offered to have
the vehicle picked up by us so we can replace the battery, wash the
undercarriage, and fill the gas tank, or to simply buy back the vehicle; but
the guest has declined all these offers. 
 
As for the vehicle
repair records, in talking to the Team Members at the store, they confirmed
that a set of the records was set on the front seat of the vehicle before
delivery.  We provided the vehicle repair
records that we had in our possession from service we performed for the
previous owner, but do not have all the records from when the vehicle was
purchased new.  When the guest informed
us the records were not in the vehicle, we mailed a set through the U.S.
mail.  The guest said he did not receive
those either.  We finally sent a set via
FedEx, which the guest acknowledges receiving. We are open to suggestions, but
have no additional options to pursue at this time.   
 
Very truly yours,
 
 
 
[redacted]
  [redacted]

Review: Got a web quote online about 2 Toyota Siena's thru edmunds.com on 5/14. Jim fisher contacted me to set up an appointment. I gathered form the way he talked, that he worked at the establishment. I found out later that this was not the case. I had a price through [redacted] for 28538 which was a similar type of vehicle, asked Jim if they could match or even beat. Stated that if it has the same options, they'll match any deal as long as it has the same options. I had one quote that matches exactly and one that had all weather mats as an additional accessory. I asked if they could possibly beat it again, said to come in and they'll try their best. Went in on 5/22 for the appt. Associate started with the online price that I was quoted, quickly told him about the [redacted] deal I discussed over the phone with Jim. Said he had to talk with his manager, came back and said that Jim was wrong they couldn't match that deal. Stated that [redacted] doesn't have to pay for advertising, which is why they are 500 cheaper. They gave me their best price and gave me a trade in value, but they never gave me an apology for the situation. I feel like they baited me to get me in the door with their "we match anything" line.Desired Settlement: Refund for my time and drive time from Appleton down to Oshkosh and an apology.

Business

Response:

June 1, 2015

SUBMITTED ONLINE

RevDex.com of Wisconsin

Dispute Resolution

Center

10101 W. Greenfield

Avenue, Suite 125

West Allis, WI 53214

RE:

Case #[redacted]

Dear Dispute

Resolution Center:

Upon receipt of this

complaint, I contacted the dealership to investigate this matter. The General Manager immediately contacted the

guest and apologized for the confusion between who the guest spoke with

initially through our Guest Services and who the guest ended up dealing with at

the dealership. The General Manager was

able to actually find a vehicle that the guest wanted and the guest took deliver

last week. The General Manager reports

that the guest is satisfied with our resolution.

Very truly yours,

John ** H[redacted]

Review: the salesman was very nice and answered all my questions and agreed or offered many promises to me the night of sale. he told me in depth about all the scheduled service they did on this truck for former owner and he would get me a copy of this and lug nut secutity tool ,touch up paint, clean up grease under truck, buff and wax truck and recondition headlight lenses ,they delivered truck to my home the next day while I was at work. the headlights were done, nothing else. we went to upper [redacted] that weekend knowing the tires were not the greatest , we travel there regular. I made appointment for new tires to be installed on Monday,. the tire store tried several universal lug nut security tools and ended up pounding a socket on lugs to remove them, I was charged labor,new socket and 4 new lug nuts. I called salesman on the way home tolded him I was coming back to cancel the drive train warrantee and I told hiw about the lugs and other things they didn't do that was promised me the night of sale. salesman got very mad at me on phone and said he was done with this sale and there was no money left in sale to do what was promised. when we arrived he was nice to us and said he would send out service records and a gas card for my trouble. nothing was mailed to me so I again called and left message, no response. I waited approx. 2 weeks and did a online survey and again no response. so now I have a truck that apparently wasn't serviced the way I always look into when researching vehicles. also when on phone with him I said isn't the customer always right, his response to me was you work for a contractor and if he follows that theory he will be out of business in a short time. I have been doing plumbing service for 36 years and currently working for a company that is 4th generation. what started out as the best truck buying experience I ever had and I told several people about it the next day, was a bunch of lies just to make a saleDesired Settlement: in lieu of no service records and other promised services, I would accept a 3 year unlimited mileage warranty and complete vehicle detailing including repair of rust areas that remarkably didn't appear till 1 week after purchase. option 2: entire buy back of vehicle, including my cost thus far for non removable updates and sufficient time to locate another vehicle.

Business

Response:

The Team thought they had kept on top of all issues and were surprised to hear that the guest filed a complaint. They immediately contacted the guest and I have been informed that the Team is working diligently with the guest to resolve all complaints.

Business

Response:

Dear Dispute

Resolution Center:

We are in receipt of

this guest’s response and are at a loss as to how to proceed. We understand the guest was not completely

happy after the vehicle purchase transaction.

We have worked with the guest since then to try to fulfill any promises

we made. The [redacted] of the

dealership spoke with the guest a couple times recently in an effort to come to

resolution. The ** has offered to have

the vehicle picked up by us so we can replace the battery, wash the

undercarriage, and fill the gas tank, or to simply buy back the vehicle; but

the guest has declined all these offers.

As for the vehicle

repair records, in talking to the Team Members at the store, they confirmed

that a set of the records was set on the front seat of the vehicle before

delivery. We provided the vehicle repair

records that we had in our possession from service we performed for the

previous owner, but do not have all the records from when the vehicle was

purchased new. When the guest informed

us the records were not in the vehicle, we mailed a set through the U.S.

mail. The guest said he did not receive

those either. We finally sent a set via

FedEx, which the guest acknowledges receiving. We are open to suggestions, but

have no additional options to pursue at this time.

Very truly yours,

[redacted]

Consumer

Response: