Bergstrom Victory Lane imports (Hyundai-Mazda-Mitsubishi-Nissan-Audi-VW)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]1) I brought the car in for a service bulletin to be performed because it was exhibiting what that service bulletin described as an issue2) The replacement of the transmission was not brought up until after the service bulletin was complete and still had a shifting issueSince the fluid was low and shot when brought in to have the transmission replaced, there is no way to claim that it was needing to be replaced before I brought it in for the service bulletin, it could have been filled to the correct amount and been fineNo one knows now, I figured I could trust your mechanic, apparently not3) When I came back to the dealership with the receipt from [redacted] , it had the statement from the mechanic saying that it was low and dirty before they did the replacementI even have attached a copy for your record if you would likeYour service advisor even agreed with us that the refund was not the full resolutionAlso attached you will see the service bulletinI know accidents happen, but I do not believe that I should get stuck with the whole financial burden Bergstrom caused me Regards, [redacted]

November 11, 2015SUBMITTED ONLINE [redacted] ** ***RE: Case # [redacted] Dear Dispute Resolution Center:Upon receipt of this complaint, I contacted the [redacted] and the [redacted] of the dealership – Bergstrom Victory Lane Imports – with the guest’s concerns The [redacted] is unable to explain why the guest’s calls were not returned and apologizes for this oversight on our part He asked the F&I Manager to look into this and discovered that the leasing company, [redacted] , made an error in the coding of the tax credit and the guest should not have received the letter from Ally requesting tax-exempt paperwork Both our [redacted] and [redacted] have contacted the guest to explain the situation and apologize for the confusion Again, as a team we apologize that we dropped the ball on promptly responding to our guest’s concerns Thank you.Very truly yours, [redacted] [redacted] Tell us why here

November 19, 2015SUBMITTED ONLINE [redacted] ** [redacted] RE: Case # [redacted] Dear Dispute Resolution Center:I am in receipt of our guest’s rejection of our response of November to this complaint To clarify, the value of the guest’s travehicle in relation to the value of the vehicle the guest leased was such that there are no taxes due on the guest’s lease payments Thank you.Very truly yours, [redacted] [redacted]

The car was fixed at the firestone in minomonee falls I had to wait for a driver from the dealership to take me to go get the car from firestoneWhen they called me march 23rd dealership told me a driver will pick me up from the houseTheir driver came and picked me up but took me straight to the dealership their driver did not know anything about picking up a car in minomonee fallsWhen I got to the dealership my sales man said he doesnt know what was the conversation between the driver and the sales managerIn the end they gave me a loaner for that day and said that they will just get the car from minomonee falls and take it to my house.the next day they did dwliver the car to my house after that I never heard from them againMy sales guy said they will cut a check to cover what I had paid for the repairI never got itI dont know how they work or sell a car bit its just not fair getting a car and breaks down wks later when I dont even drive the car everydayThey see you as an eye sore when you complain but when they sell a car they are very nice and helpfullVery disappointingOther people will turn the worls upside down to return that car

August 21, SUBMITTED ONLINE [redacted] ***, Lead Trade Practice Consultant Revdex.com of Wisconsin W Greenfield Avenue Milwaukee, WI RE: Case # [redacted] – [redacted] Dear Ms***: We seem to be an an impasse with this guest We do not agree that we caused damage to his vehicle and have not seen evidence indicating that we didHis statement that our mechanic is not “trustworthy” (ie actively trying to deceive him) is not conducive to resolving this matter and is a disincentive to us offering something more toward resolution Nonetheless, we want to move forward We would offer the guest $as a goodwill gesture to resolve this matter This is our final offer Very truly yours, [redacted] Executive Vice President & General Counsel JJH:jlo

February 17, SUBMITTED ONLINE [redacted] ** [redacted] RE: Case # [redacted] Dear Dispute Resolution Center: Upon receipt of this complaint, I contacted [redacted] of the dealership – Victory Lane Imports – with the guest’s concerns and he immediately investigated the issue [redacted] reported that the guest actually called our Appleton Chevrolet store and left a message with that dealership on the same day the complaint was filed – February 10, – and they forwarded the message to [redacted] at Victory Lane Imports [redacted] returned the call that evening and found out the guest was looking to cancel the Wear and Tear Contract on the vehicle the guest had traded in to another dealership We sent the refund paperwork to the guest, we received the completed paperwork back the next day, and we sent the paperwork to Hyundai the morning of February We also informed the guest that the refund is pro-rated based on the mileage—not on whether the guest had ever used the warranty or not We note that the mileage on the vehicle traded in was at 45,miles and the warranty was for 48,miles so any refund the warranty company determines will be minimal We apologize for any delay in reply to the guest We could not find records of unanswered emails or calls from the guest, but do apologize if we somehow dropped the ball on responding in a timely manner Being deceitful is not how we do business at Bergstrom and we always stand ready to help our guests in any way we can Very truly yours, [redacted] [redacted] [redacted]

In early December of I had Bergstrom Nissan do a service bulletin on my Nissan MaximaIt was having a shifting issue from first into second which was described in the Service BulletinService was performed which included a drain and refill on the transmission fluid and they told me that the issue was still thereI then went back to school in Sheboygan and noticed that my transmission was surging on the highway, meaning I lost 4th geardays later, I lost second gearI decided to drive home to Freedom and grab my brothers carI parked the Maxima for days and then eventually brought it in to [redacted] Auto in Grand Chute to have a used transmission replacement because Bergstrom told me it would be over $to replace it with themSo I went the cheaper routeAfter dropping the car off(lost first gear on the way to [redacted] ) they called me and informed me that the transmission was multiple quarts low on transmission fluidWhich would explain why it was still not sh

Do not get service hereThey will make up things you need fixed and will charge 5x the rate of anyone elseNot to mention their mechanics are actually worse so you pay more for less

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I did receive the remaining amount due to me at this timeNo email from ** was sent, but I do find this resolved for now
Regards,
*** ***

I purchased a Certified Pre-owned vehicle from Bergstrom Audi on 3/That evening, I got a phone call and email because they forgot to take the key for my travehicle and failed to have me sign a document during the closing processI paid to mail the keys and that particular document to Bergstrom the following dayOn Saturday, 3/11, I received an email from the Finance Manager that there was another document he had forgotten to have me signI was traveling in Puerto Rico on business at that time and I informed him that I could address the issue when I returned as I was concerned about scanning/sending he document with the questionable networks in Puerto Rico where hacking/identity theft are prevalentHe replied by saying "we would have a problem" if it took that long to address and proceeded to email me the document (which contained all of my personal information including SSN) and asked that I sign it and send a picture of the signed document in returnDespite my reluctance

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey can pick up the car anytime in the morning together with the receipt of the reapairs they can call for me to set up the appointment ###-###-#### thank you very much for your help I really appreciate it
Regards,
*** ***

In early December of I had Bergstrom Nissan do a service bulletin on my Nissan MaximaIt was having a shifting issue from first into second which was described in the Service BulletinService was performed which included a drain and refill on the transmission fluid and they told me that the issue was still thereI then went back to school in Sheboygan and noticed that my transmission was surging on the highway, meaning I lost 4th geardays later, I lost second gearI decided to drive home to Freedom and grab my brothers carI parked the Maxima for days and then eventually brought it in to *** Auto in Grand Chute to have a used transmission replacement because Bergstrom told me it would be over $to replace it with themSo I went the cheaper routeAfter dropping the car off(lost first gear on the way to ***) they called me and informed me that the transmission was multiple quarts low on transmission fluidWhich would explain why it was still not sh

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, this if the first I am hearing about the final result of how this is being handledOf course Bergstrom doesn't have any records of unreturned phone calls, emails and textsBut the second I contact the Revdex.com, then I can finally get a response
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]We are awaiting the Department Of Revenues answer on our lease paperworkI will be in touch when I receive this information
Regards,
*** ***

November 28,
Mitsubishi Motors North America, Inc
** *** *** ***, CA *** 
Anthony & Mary ***
*** * *** *** ** *** ** *** ###-###-####
We would like to consider this a formal complaint against Bergstrom Mitsubishi, which is one of your dealers, and we feel represents your company:
Bergstrom Mitsubishi
*** *** *** *** ** *** ###-###-####
###-###-####
Regarding Mitsubishi Outlander AWD
OUTLANDER AWD
XLS 4WD
JA4MT41X57Z
I took this vehicle to Berstrom Auto for repairs:
Bergstrom Mitsubishi
*** *** *** *** ** *** ###-###-####
###-###-####
On 9/12/Mary ***, my spouse, took our vehicle to Berstrom Mitsubishi in Appleton, WI to be repairedWe were charged and paid $ The repair was an incorrect repair, we requested a refund, and Bergstrom refused to refund the money
It had a low voltage battery drain problem We explained

I bought a car wks ago from bergstrom hyundai in victory lnI drove the car wks not even everydayYeaterday march the car hyundai accent broke down on me on my way to chicagoI got it towed to the nearest car shop unfortunately I have to leave the car at the shop we end up getting a cab to the nearest car rental enable for us to go back homeI called, and text the sales guy and gave me the number and name to talk toI called and emailed the finance managerI called the number for the warrantyWhich the warranty only covers some of the expensesMy point here is I just got the car not even a month and it already broke down when dealership supposedly checked the car before selling itI asked them if do I get a loaner since I dnt have a car but since loaner is not a part of the warranty I dnt get oneI have to drive almost hours to get the car , I have to pay half of the repairs since the warranty will not cover everything the dealership did not offer any

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]1) I brought the car in for a service bulletin to be performed because it was exhibiting what that service bulletin described as an issue. 2) The replacement of the transmission was not brought up until after the service bulletin was complete and still had a shifting issue. Since the fluid was low and shot when brought in to have the transmission replaced, there is no way to claim that it was needing to be replaced before I brought it in for the service bulletin, it could have been filled to the correct amount and been fine. No one knows now, I figured I could trust your mechanic, apparently not. 3) When I came back to the dealership with the receipt from [redacted], it had the statement from the mechanic saying that it was low and dirty before they did the replacement. I even have attached a copy for your record if you would like. Your service advisor even agreed with us that the refund was not the full resolution. Also attached you will see the service bulletin. I know accidents happen, but I do not believe that I should get stuck with the whole financial burden Bergstrom caused me.
Regards,
[redacted]

July 13, 2015
 
SUBMITTED ONLINE
 
RevDex.com of Wisconsin
Dispute Resolution
Center
[redacted]
 
RE: 
   Case #[redacted] – 
 
Dear Dispute
Resolution...

Center:
 
Upon receipt of this
complaint, I contacted the General Manager of the dealership – Victory Lane
Imports – with the guest’s concerns and he immediately investigated the issue.  The General Manager reported that we worked
with the guest on July 3, the day after the complaint was filed, and resolved
the guest’s issue that very same day. 
The guest reported being satisfied with the resolution.
 
Very truly yours,
 
 
 
John J. H[redacted]
  & General Counsel
 
[redacted]

August 21, 2107   SUBMITTED ONLINE   [redacted], Lead Trade Practice Consultant Revdex.com of Wisconsin 10019 W Greenfield Avenue Milwaukee, WI  53214   RE:     Case #[redacted] – [redacted]   Dear Ms. [redacted]:   We seem to be an an impasse with this guest.  We do not agree that we caused damage to his vehicle and have not seen evidence indicating that we did. His statement that our mechanic is not “trustworthy” (ie actively trying to deceive him) is not conducive to resolving this matter and is a disincentive to us offering something more toward resolution.  Nonetheless, we want to move forward.  We would offer the guest $500 as a goodwill gesture to resolve this matter.  This is our final offer.   Very truly yours,       [redacted] Executive Vice President   & General Counsel   JJH:jlo