Bergum Concrete & Masonry

Regarding the complaint from [redacted] , There is no warranty offered on concrete work that includes lifting or cracking The warranty covers only excessive scaling and rock pops We cut the concrete at all corners and other areas in an effort to control where the cracking accuresIt is impossible to warranty the lifting or cracking due to the climate we are in as well as the different soils in different areas I did look at the apron and explained to [redacted] that there must be something causing the lifting(Excessive hydrolic pressure in the soil, buried organic materials, or possibly something solid that was buried.) All of which can not be known by us when doing the jobSome options to help with the lifting are to either dig down to the frost footing and replace the bad soils with a gravel , or putting high density foam under the slab areaWe cut out the existing blacktop and replaced it with 4" of concrete, using the gravel base that was there This is the first I've heard of a crack in the sidewalkAgain, not a warranty issue As far as the mortar between the siding and the new stone, We replaced the exising brick with a cultured stone The brick is thicker than the stone, so I explained that they would need to have a sider fix the notch in the siding to butt up to the stone I was under the impression that that was taken care of by [redacted] I'm happy to work out a solution to the problem with the [redacted] 's, but understanding that this complaint is not a warranty issue and Bergum Concrete should not be finacially responsible for it