I am rejecting this response because:First I would like to bring in your attention that so far1St Light Enery did not address any of my issues which I brought in my complaint and previous reply. They are acting totally unprofessional and I made several points in my previous reply which they did not address in this reply.Now coming to their latest reply where they mentioned contract terms “By signing below, the Customer authorizes 1st Light Energy Inc. to perform the installation. This Agreement expressly supersedes all prior written or verbal representations or agreements made by 1st Light Energy Inc., its agents, representative or employees, or anyone else. Except as set forth in this Agreement, the Customer agrees there are other oral or written representations of inducements, expressed or implied, any way conditioning this Agreement, and the Customer expressly disclaims their existence.” By signing the contract does not mean that 1St Light Energy can install whatever way they want. Neither contract nor design sent by them specify that conduit has to be outside of the wall. In this case any customer will go with what they have been told and promised by them. After talking to several other similar solar companies and looking around my neighborhood I found that installing conduit inside wall is a standard practice which was also accepted by their employee Ms April when I made this request.Secondly they mentioned “……… And installing the conduit inside the walls of his house would fall under a structural change and nowhere on the agreement does it specify or is it noted the manner in which Mr. [redacted] desires for the conduit to be installed…...”Installing conduit inside dry wall should not result any structural change. Any I will pay all the cost of structural changes if any but 1St Light should pay other cost like dry wall changes etc. Besides as I mentioned before contract/design does not mention that conduit will be installed from outside.Third they mentioned that I am breaching the contract and I want to be very clear that I am not breaching the contract at all and still want to install solar system but it has to be as per our contract and commitment given by 1St Light Energy.Like I mentioned in my previous email that 1St Light energy delayed this installation since July 2014 despite of several follow up and via email and phone. I had attached some the emails in my previous reply and unprofessional act by them.Thank you[redacted]
I have looked into this and here is what I have found out.Your system was approved to be up and running by SCE on 12/22/14. I looked at the production of the system for two years from that time and the system produced 15,925 kWh in two years. From the proposal that you were sold the system was expected to produce 10,133 kWh each year so over the two years that should have been 20,266 kWh. So if we take the actual to what was estimated then we see the system produced 79% of expected even though there was a wiring issue which is a difference of 4,321. One thing to note is that contractually we did not offer any production guarantees and we do feel there is some responsibility on the customer to monitor their system which is why we install monitoring. Obviously if we are made aware of a warrantable issue then we need to get it fixed but we can’t fix what we don’t know. That being said I do want to ensure our customers that even though contractually we don’t have any obligation here I do want to work out a fair resolution. Whenever I have a customer come to us about paying for under generation and getting paid for what was not delivered I ask this question. If the system produces more than expected are you willing to pay us more since it did better? If we take the 4,321 kWh’s that were short and times that by an electric rate of $.19 then we get to an amount of $864.20. So here are my two proposed solutions:1-we split the difference which is $432.10 since there was some obligation on your part to check the system and notify us of an issue. 2-I will pay the entire $864.20 for the total under production but if the system produces more in the future you agree to pay me the same rate for anything over the 10,122 that was part of the proposal?I want to be fair and I think that both of these options accomplish this.As for the Instantaneous Power showing offline I am not sure why that is the case. It looks like the locus monitor has not reported the last couple days. I will have service look into this. Any chance that it has lost its network connect or been unplugged?
I am rejecting this response because:the company was supposed to receive15000 dollars as loan amount I have email clarifying this amount but they withdrew $28000.00 secondly if the loan agreement which they are mentioning they were to get 80percent of installation cost and the installation cost is as per contract around 15000dollars so how did they take out 28000 dollars on my account from Mosaic why the advance and rebates not adjusted now secondly the contract was to install 23 panels they installed only 20or 21 panels of 300+ watts no one gave walk through can they produce a document or name of person who was explained the functioning of systemthe contract was to give min of specific amont of KWH which is not being acheived or received by us from records of 2months of PSEG records so that is not as per contractstill the company says we have not cheated regarding dropping my call there accounts rep was called numerous times she hung up the calls behaved rudely
We have addressed these questions in quite a bit of detail in previous responses so this response will be brief and if you would like a more detailed response please read previous responses. The agreement that both parties signed advises the customer to seek professional tax advise about qualifying for the Income Tax Credit. It is impossible for our company to know that personal tax situation of every customer. To address the second statement,the loans are 2 fold. A same as cash loan and a term loan. the term loan has a locked in interest rate of 2.99% for 12 years. The Same as cash loan is designed to be paid off within the period of one year. the interest for the 1st year is 0%. If the customer fails to pay that loan off with in one year the interest rate increases to a higher rate. All these terms and conditions are and were in writing in the agreement the customer signed with us and in the paperwork provided to the customer by greensky the loan company long before the system was installed. THank you
I am rejecting this response because: I don't agree. There was an existing leak that was fixed before they installed the panel. My point is they to email or phones calls. And the leak re-developed after they installed the panels around the same spot.
Consumer states: The company has not addressed my issues about the salesman saying that my $5,668.80 would be returned back to me. I do not see this applied to my account. I was told that their was a fix rate and but I am paying interest. I would like to have an answer for that. I am really concerned about the amount that they say I owe.
We need the customer to provide specific details about the requested $658.83. Is the amount requested the full amount of the customers true up bill for utility costs for the full year or what time period? 1st Light Energy did not have an opportunity to conduct a full exam of the system's production before getting a notification from the State Contractors Board and Revdex.com. 1st Light Energy would like to look at the customers current and previous year's utility bills to examine production and usage before making any payments for the customers utility costs. 1st Light Energy tried to contact the customer for over 60 days prior to the customer’s first response per the case notes for this certain incident. In that 60 day time period, 1st Light Energy had technicians available in the area that would have taken care of the inverter issue in a timely manner. Therefore the customer waived the type of express warranty repair associated with the inverter that was malfunctioning. 1st Light Energy was not placing responsibility on the manufacturer, just stating that 1st Light Energy is not responsible for any losses incurred when a part of the PV system fails. In the other than warranty in NSHP-3; we make no gaurantee or warranty of any kind, including any implied in the 1st Light Energy contract which states under, No Other Warranties:The warranty of merchantability or fitness for a particular purpose, with respect to services we perform or the systems we provide under this contract. Your exclusive warranty remedy is set forth above. We are not liable to you or any other person for any incidental or consequential damages.1st Light Energy refuses to pay the customers utility bill without further examination and more documentation. 1st Light Energy can't be held responsible to pay the customers utility bill because their PV system had an issue. The Willmunder's were not contractually bound to use 1st Light Energy to access, repair, or replace the inverter. Therefore the customer may have had another solar company make a service visit at 1st Light Energy's expense if an issue was found. Thus rendering the statement 1st Light Energy was looking for a third party company to access, repair or replace the faulty inverter as all available personnel were scheduled for other obligations, to 1st Light Energy from June to September as incorrect.Thank you,[redacted] - Warranty and Service Manager1st Light Energy
I am rejecting this response because:first the statement made by the business is untrue and they have never attempted to clarify the issue but the example they are saying is not what it should be thay have already accepted theoritically for not putting in panels as promised but also if you account for energy losses how can the lesser number panels generate the same energy also to take variables like clouds etc so accounting these the reduction in panels as explained is not correct also they were paid by the financer directly so why they went against the contract and withdraw the amount which was not as per contract why are they now not going to lender and clarify or resolve the issue did they ever attempt to resolve three way none of the steps have been taken but only just throwing ball from their end to lenders pocket
The customers complaints are all items outside of the terms of the signed agreement which we have responded to previously. Our agreement does not list or promise any monthly payment rates so unfortunately at this time we don't have any further response or comments since we have made multiple...
replies to this customers claims and at this time we don't see any new complaints in the customer's response that we haven't already responded to. We have nothing further to add then what has already been stated previously. Thank you,
I am rejecting this response because:Ist Energyclaims given in response to my complaint are not reflecting truth. There had been many issues while dealing with 1st Energy, some are:1) Conduit is exposed outside on the wall: When Company’s sales representative [redacted] approached us, he clearly explained to me that NOTHING will be installed on the side walls of the house which would be visibleor exposed outside, only Solar panel will be exposed on the roof and all connections will go through attic and inside. I did not specifically used word conduit while talking to him and I explained same when I was talking to Mr. [redacted] on 12/29/2014. But company has twisted my statement in their favor while replying to my complained: “……..Mr. [redacted] spoke with the customer on 12/29/2014 andaccording to him Mr. [redacted] acknowledged that the specifics of how hiselectrical conduit was to be installed was not specifically discussed in thehome at the time of signing the contract…….” Beside this they never sent any one to discuss design in person which was also told by Sale Person. They sent design via email and I told them that Idid not understand this design as I am not Solar Engineer (Please see email attachment for the same). In the design document also they did not mentioned that conduitwill be installed outside of the wall. I gave my approval to install Solar Panel based on above understanding that all the installation will go through Attic and inside the wall based on mydiscussion with Sales Person [redacted]. Additionally, since I hadn’t gotten design of conduit before, I asked installer to give me design. When I sawdesign where conduit will be going from outside the wall, I told him that based on my discussion with [redacted] this is not correct design asked him to checkwith [redacted]. Installer said he is going to check, and after that he left without even informing me. I didn’t get any call from anybody else in 1st Energyeither, I got to know status only when I called company and talked to [redacted] but there was absolutely no communication from company. 2) Changed in the solar panel configuration: Company tried to reduce solar panel configuration which would have produced less energy than promised. Theysent an email with some technical term which I did not understand at all. I expressed same during my email communication and only after insisting I came toknow that they are installing panel which will produce less energy. In this case I disapproved installation and kept following with [redacted].Finally they made some configuration changes and promised me that with changed confirmationenergy production will be aligned with promised level. (Please see attached email which I had with [redacted]). Contrary to what 1st Energy is claiming in their response, they would have installed less producing solar panel if I would have not insisted onproviding details and multiple follow up through phone calls and emails. In my opinion they tried to sneak in less producing solar panel configuration and not being transparent and honest with customer. 3) Professionalism: Company always acted below expected level of professionalism.a. They promised me that a design team will visit my house with prior appoint to look space on my roof and Attic and provide final design. They also told me that finaldesigned will be discussed with me in person and they will answer all my questions. Company sent a person without any prior appointment or even any notification. Person just showed up at the door without prior notice. My wife happened to be home that day and she was surprisedand anxious about it. Finally I convinced her over the phone to allow him to inspect roof and attic. This person came without necessary basic tools and mywife had to provide him flash light to inspect attic. This person left our house without discussing any design with my wife.b. Design was sent through email and no one called or came to discuss with me or my wife. I also sent emails asking to explain this design but never got any explanation.(Please see attached email). Now I feel that they were doing this on-purpose to hide details otherwise Conduit issue would have come long time back and I wouldhave definitely objected to it as it was not per our discussion with [redacted].c. This project started in July and still not completed. I also lost an opportunity to get tax benefit in 2014 which is a big money for me to pay for this installation.Most of time I was calling them to provide next steps to get this installation done. When I saw that this is getting late and may not happened 2014, I only called Mr.[redacted] and ask him to expedite. I never saw that company is willing or eager to close this installation. During my conversation Mr. [redacted] toldme that if I tried to cancel this then I will not get my money back and in fact they threatened (rudely spoke) me that he will look into agreement and I will haveto pay more money for cancellation. In my opinion this is not a professional response especially when I was following up. Additionally after long discussionMr. [redacted] said he will send somebody at my home to evaluate how much would it cost to install conduit with no or partial visibility outside within a week,but it has been more than two weeks since then and nobody has come for thisevaluation. I am not at all breaching any agreement conditions and paid my installment $1500 in time and following with them regularly and working through this last from 6 months. Iffact they are trying to find loopholes/grey area and misusing them in their favor.I am still willing to get this install provided it was done as promised and I am ready to pay all the money except tax refund which they can get once I receive it asdelay is on their side.Thanks[redacted]
To Whom It May Concern, We thank this customer for their time they took to bring further attention to this matter. We understand and agree that this process has not been a traditional solar installation process both for the customer and ourselves, but while we respect the customer’s opinion we...
strongly disagree with the customer's criticism of our company. Although our company is not perfect, there are and were many outside factors that brought to pass the chain of events that lead to a delayed and a different solar process than the normal traditional process. The biggest factor that changed the dynamics of this customer's deal was the changes implemented by [redacted] the utility company. [redacted] implemented a number of new solar policies that directly affected potential solar customers. Without any indication or warning from [redacted] beforehand, these changes were made outside our sphere of control and influence after the customer had already signed our initial agreement. Without proper notice we were not able to file the necessary paperwork to avoid the effects of the new [redacted] policies. At that time we were doing everything in our power to negotiate with [redacted] in the customer’s behalf so these changes being implemented would not greatly impact the customer’s decision to go solar. During that time 1st light did not know what the results of our efforts would be so we were not able to communicate final results on the fluid situation. After weeks of back and forth between [redacted] and our company, [redacted] was not willing to grant any exceptions or allowances that would allow the customer to move forward without any impact. We reached out to the customer to gather further information on their electricity usage to try to better show them how these changes would directly affect them. After that we did offer the customer to meet with the owner of our company, but there were scheduling issues and they were never able to meet up. We have meet and exceeded the expectations of thousands of customers and wish the experience could have been the same with this customer. That being said it is obvious the customer's expectations have not been meet even though contractually we can and are willing to fulfill the original agreement signed by the customer and provide the sold system size for the agreed upon amount, but because of the changes made by [redacted] will directly affect the customer we will cancel this customers agreement and refund any associated loan amounts for them. We are committed to our customers and their experience they have working with our company and regret the experience this customer had with our company and hope that any inconvenience or stress that customer experienced is not long lasting. We hope that these actions will resolve this situation to the customer’s satisfaction. Thank you,
I am rejecting this response because:I have requested to speak to the manager and I have not received a phone call. I have a total a three units from 1st Light Energy and I do not think the cleaning is fair. I have contacted the [redacted] and the system did not generate energy accurately for 6 months. My number is [redacted]. Please call me so that I do not get the run around from the assistant manager and now no response. [redacted] has not returned any of my phone calls. Thank you for your time,[redacted]
[redacted]
[redacted]
I am rejecting this response because:First I would like to bring in your attention that so far1St Light Enery did not address any of my issues which I brought in my complaint and previous reply. They are acting totally unprofessional and I made several points in my previous reply which they did not address in this reply.Now coming to their latest reply where they mentioned contract terms “By signing below, the Customer authorizes 1st Light Energy Inc. to perform the installation. This Agreement expressly supersedes all prior written or verbal representations or agreements made by 1st Light Energy Inc., its agents, representative or employees, or anyone else. Except as set forth in this Agreement, the Customer agrees there are other oral or written representations of inducements, expressed or implied, any way conditioning this Agreement, and the Customer expressly disclaims their existence.” By signing the contract does not mean that 1St Light Energy can install whatever way they want. Neither contract nor design sent by them specify that conduit has to be outside of the wall. In this case any customer will go with what they have been told and promised by them. After talking to several other similar solar companies and looking around my neighborhood I found that installing conduit inside wall is a standard practice which was also accepted by their employee Ms April when I made this request.Secondly they mentioned “……… And installing the conduit inside the walls of his house would fall under a structural change and nowhere on the agreement does it specify or is it noted the manner in which Mr. [redacted] desires for the conduit to be installed…...”Installing conduit inside dry wall should not result any structural change. Any I will pay all the cost of structural changes if any but 1St Light should pay other cost like dry wall changes etc. Besides as I mentioned before contract/design does not mention that conduit will be installed from outside.Third they mentioned that I am breaching the contract and I want to be very clear that I am not breaching the contract at all and still want to install solar system but it has to be as per our contract and commitment given by 1St Light Energy.Like I mentioned in my previous email that 1St Light energy delayed this installation since July 2014 despite of several follow up and via email and phone. I had attached some the emails in my previous reply and unprofessional act by them.Thank you[redacted]
I have looked into this and here is what I have found out.Your system was approved to be up and running by SCE on 12/22/14. I looked at the production of the system for two years from that time and the system produced 15,925 kWh in two years. From the proposal that you were sold the system was expected to produce 10,133 kWh each year so over the two years that should have been 20,266 kWh. So if we take the actual to what was estimated then we see the system produced 79% of expected even though there was a wiring issue which is a difference of 4,321. One thing to note is that contractually we did not offer any production guarantees and we do feel there is some responsibility on the customer to monitor their system which is why we install monitoring. Obviously if we are made aware of a warrantable issue then we need to get it fixed but we can’t fix what we don’t know. That being said I do want to ensure our customers that even though contractually we don’t have any obligation here I do want to work out a fair resolution. Whenever I have a customer come to us about paying for under generation and getting paid for what was not delivered I ask this question. If the system produces more than expected are you willing to pay us more since it did better? If we take the 4,321 kWh’s that were short and times that by an electric rate of $.19 then we get to an amount of $864.20. So here are my two proposed solutions:1-we split the difference which is $432.10 since there was some obligation on your part to check the system and notify us of an issue. 2-I will pay the entire $864.20 for the total under production but if the system produces more in the future you agree to pay me the same rate for anything over the 10,122 that was part of the proposal?I want to be fair and I think that both of these options accomplish this.As for the Instantaneous Power showing offline I am not sure why that is the case. It looks like the locus monitor has not reported the last couple days. I will have service look into this. Any chance that it has lost its network connect or been unplugged?
I am rejecting this response because:the company was supposed to receive15000 dollars as loan amount I have email clarifying this amount but they withdrew $28000.00 secondly if the loan agreement which they are mentioning they were to get 80percent of installation cost and the installation cost is as per contract around 15000dollars so how did they take out 28000 dollars on my account from Mosaic why the advance and rebates not adjusted now secondly the contract was to install 23 panels they installed only 20or 21 panels of 300+ watts no one gave walk through can they produce a document or name of person who was explained the functioning of systemthe contract was to give min of specific amont of KWH which is not being acheived or received by us from records of 2months of PSEG records so that is not as per contractstill the company says we have not cheated regarding dropping my call there accounts rep was called numerous times she hung up the calls behaved rudely
We have addressed these questions in quite a bit of detail in previous responses so this response will be brief and if you would like a more detailed response please read previous responses. The agreement that both parties signed advises the customer to seek professional tax advise about qualifying for the Income Tax Credit. It is impossible for our company to know that personal tax situation of every customer. To address the second statement,the loans are 2 fold. A same as cash loan and a term loan. the term loan has a locked in interest rate of 2.99% for 12 years. The Same as cash loan is designed to be paid off within the period of one year. the interest for the 1st year is 0%. If the customer fails to pay that loan off with in one year the interest rate increases to a higher rate. All these terms and conditions are and were in writing in the agreement the customer signed with us and in the paperwork provided to the customer by greensky the loan company long before the system was installed. THank you
I am rejecting this response because: I don't agree. There was an existing leak that was fixed before they installed the panel. My point is they to email or phones calls. And the leak re-developed after they installed the panels around the same spot.
The complaint has been settled with the company thank you for your help. Complaint id 11710039
Consumer states: The company has not addressed my issues about the salesman saying that my $5,668.80 would be returned back to me. I do not see this applied to my account. I was told that their was a fix rate and but I am paying interest. I would like to have an answer for that. I am really concerned about the amount that they say I owe.
1st Light Energy contacted the customer and resolved issue.
We are currently working with the customer to resolve the issue.
We need the customer to provide specific details about the requested $658.83. Is the amount requested the full amount of the customers true up bill for utility costs for the full year or what time period? 1st Light Energy did not have an opportunity to conduct a full exam of the system's production before getting a notification from the State Contractors Board and Revdex.com. 1st Light Energy would like to look at the customers current and previous year's utility bills to examine production and usage before making any payments for the customers utility costs. 1st Light Energy tried to contact the customer for over 60 days prior to the customer’s first response per the case notes for this certain incident. In that 60 day time period, 1st Light Energy had technicians available in the area that would have taken care of the inverter issue in a timely manner. Therefore the customer waived the type of express warranty repair associated with the inverter that was malfunctioning. 1st Light Energy was not placing responsibility on the manufacturer, just stating that 1st Light Energy is not responsible for any losses incurred when a part of the PV system fails. In the other than warranty in NSHP-3; we make no gaurantee or warranty of any kind, including any implied in the 1st Light Energy contract which states under, No Other Warranties:The warranty of merchantability or fitness for a particular purpose, with respect to services we perform or the systems we provide under this contract. Your exclusive warranty remedy is set forth above. We are not liable to you or any other person for any incidental or consequential damages.1st Light Energy refuses to pay the customers utility bill without further examination and more documentation. 1st Light Energy can't be held responsible to pay the customers utility bill because their PV system had an issue. The Willmunder's were not contractually bound to use 1st Light Energy to access, repair, or replace the inverter. Therefore the customer may have had another solar company make a service visit at 1st Light Energy's expense if an issue was found. Thus rendering the statement 1st Light Energy was looking for a third party company to access, repair or replace the faulty inverter as all available personnel were scheduled for other obligations, to 1st Light Energy from June to September as incorrect.Thank you,[redacted] - Warranty and Service Manager1st Light Energy
I am rejecting this response because:first the statement made by the business is untrue and they have never attempted to clarify the issue but the example they are saying is not what it should be thay have already accepted theoritically for not putting in panels as promised but also if you account for energy losses how can the lesser number panels generate the same energy also to take variables like clouds etc so accounting these the reduction in panels as explained is not correct also they were paid by the financer directly so why they went against the contract and withdraw the amount which was not as per contract why are they now not going to lender and clarify or resolve the issue did they ever attempt to resolve three way none of the steps have been taken but only just throwing ball from their end to lenders pocket
The customers complaints are all items outside of the terms of the signed agreement which we have responded to previously. Our agreement does not list or promise any monthly payment rates so unfortunately at this time we don't have any further response or comments since we have made multiple...
replies to this customers claims and at this time we don't see any new complaints in the customer's response that we haven't already responded to. We have nothing further to add then what has already been stated previously. Thank you,
I am rejecting this response because:Ist Energyclaims given in response to my complaint are not reflecting truth. There had been many issues while dealing with 1st Energy, some are:1) Conduit is exposed outside on the wall: When Company’s sales representative [redacted] approached us, he clearly explained to me that NOTHING will be installed on the side walls of the house which would be visibleor exposed outside, only Solar panel will be exposed on the roof and all connections will go through attic and inside. I did not specifically used word conduit while talking to him and I explained same when I was talking to Mr. [redacted] on 12/29/2014. But company has twisted my statement in their favor while replying to my complained: “……..Mr. [redacted] spoke with the customer on 12/29/2014 andaccording to him Mr. [redacted] acknowledged that the specifics of how hiselectrical conduit was to be installed was not specifically discussed in thehome at the time of signing the contract…….” Beside this they never sent any one to discuss design in person which was also told by Sale Person. They sent design via email and I told them that Idid not understand this design as I am not Solar Engineer (Please see email attachment for the same). In the design document also they did not mentioned that conduitwill be installed outside of the wall. I gave my approval to install Solar Panel based on above understanding that all the installation will go through Attic and inside the wall based on mydiscussion with Sales Person [redacted]. Additionally, since I hadn’t gotten design of conduit before, I asked installer to give me design. When I sawdesign where conduit will be going from outside the wall, I told him that based on my discussion with [redacted] this is not correct design asked him to checkwith [redacted]. Installer said he is going to check, and after that he left without even informing me. I didn’t get any call from anybody else in 1st Energyeither, I got to know status only when I called company and talked to [redacted] but there was absolutely no communication from company. 2) Changed in the solar panel configuration: Company tried to reduce solar panel configuration which would have produced less energy than promised. Theysent an email with some technical term which I did not understand at all. I expressed same during my email communication and only after insisting I came toknow that they are installing panel which will produce less energy. In this case I disapproved installation and kept following with [redacted].Finally they made some configuration changes and promised me that with changed confirmationenergy production will be aligned with promised level. (Please see attached email which I had with [redacted]). Contrary to what 1st Energy is claiming in their response, they would have installed less producing solar panel if I would have not insisted onproviding details and multiple follow up through phone calls and emails. In my opinion they tried to sneak in less producing solar panel configuration and not being transparent and honest with customer. 3) Professionalism: Company always acted below expected level of professionalism.a. They promised me that a design team will visit my house with prior appoint to look space on my roof and Attic and provide final design. They also told me that finaldesigned will be discussed with me in person and they will answer all my questions. Company sent a person without any prior appointment or even any notification. Person just showed up at the door without prior notice. My wife happened to be home that day and she was surprisedand anxious about it. Finally I convinced her over the phone to allow him to inspect roof and attic. This person came without necessary basic tools and mywife had to provide him flash light to inspect attic. This person left our house without discussing any design with my wife.b. Design was sent through email and no one called or came to discuss with me or my wife. I also sent emails asking to explain this design but never got any explanation.(Please see attached email). Now I feel that they were doing this on-purpose to hide details otherwise Conduit issue would have come long time back and I wouldhave definitely objected to it as it was not per our discussion with [redacted].c. This project started in July and still not completed. I also lost an opportunity to get tax benefit in 2014 which is a big money for me to pay for this installation.Most of time I was calling them to provide next steps to get this installation done. When I saw that this is getting late and may not happened 2014, I only called Mr.[redacted] and ask him to expedite. I never saw that company is willing or eager to close this installation. During my conversation Mr. [redacted] toldme that if I tried to cancel this then I will not get my money back and in fact they threatened (rudely spoke) me that he will look into agreement and I will haveto pay more money for cancellation. In my opinion this is not a professional response especially when I was following up. Additionally after long discussionMr. [redacted] said he will send somebody at my home to evaluate how much would it cost to install conduit with no or partial visibility outside within a week,but it has been more than two weeks since then and nobody has come for thisevaluation. I am not at all breaching any agreement conditions and paid my installment $1500 in time and following with them regularly and working through this last from 6 months. Iffact they are trying to find loopholes/grey area and misusing them in their favor.I am still willing to get this install provided it was done as promised and I am ready to pay all the money except tax refund which they can get once I receive it asdelay is on their side.Thanks[redacted]
1st Light energy has come to a conclusion and figured out that the rep miss informed him of his info. We aren’t charging him a cancellation fee.
To Whom It May Concern, We thank this customer for their time they took to bring further attention to this matter. We understand and agree that this process has not been a traditional solar installation process both for the customer and ourselves, but while we respect the customer’s opinion we...
strongly disagree with the customer's criticism of our company. Although our company is not perfect, there are and were many outside factors that brought to pass the chain of events that lead to a delayed and a different solar process than the normal traditional process. The biggest factor that changed the dynamics of this customer's deal was the changes implemented by [redacted] the utility company. [redacted] implemented a number of new solar policies that directly affected potential solar customers. Without any indication or warning from [redacted] beforehand, these changes were made outside our sphere of control and influence after the customer had already signed our initial agreement. Without proper notice we were not able to file the necessary paperwork to avoid the effects of the new [redacted] policies. At that time we were doing everything in our power to negotiate with [redacted] in the customer’s behalf so these changes being implemented would not greatly impact the customer’s decision to go solar. During that time 1st light did not know what the results of our efforts would be so we were not able to communicate final results on the fluid situation. After weeks of back and forth between [redacted] and our company, [redacted] was not willing to grant any exceptions or allowances that would allow the customer to move forward without any impact. We reached out to the customer to gather further information on their electricity usage to try to better show them how these changes would directly affect them. After that we did offer the customer to meet with the owner of our company, but there were scheduling issues and they were never able to meet up. We have meet and exceeded the expectations of thousands of customers and wish the experience could have been the same with this customer. That being said it is obvious the customer's expectations have not been meet even though contractually we can and are willing to fulfill the original agreement signed by the customer and provide the sold system size for the agreed upon amount, but because of the changes made by [redacted] will directly affect the customer we will cancel this customers agreement and refund any associated loan amounts for them. We are committed to our customers and their experience they have working with our company and regret the experience this customer had with our company and hope that any inconvenience or stress that customer experienced is not long lasting. We hope that these actions will resolve this situation to the customer’s satisfaction. Thank you,
I am rejecting this response because:I have requested to speak to the manager and I have not received a phone call. I have a total a three units from 1st Light Energy and I do not think the cleaning is fair. I have contacted the [redacted] and the system did not generate energy accurately for 6 months. My number is [redacted]. Please call me so that I do not get the run around from the assistant manager and now no response. [redacted] has not returned any of my phone calls. Thank you for your time,[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.