We regret to hear the dissatisfaction of Mr*** It is our goal and hopes that all our customer are satisfied and have a good customer service experience Unfortunately we do not believe that we will be able to agree on the version of events leading to the installation or give Mr [redacted] the resolution he is looking for Mr [redacted] in his response refers to many verbal promises or arrangements Because we disagree on the content and existence of these verbal promises we once again have to site the agreement Mr [redacted] signed which states under the Acceptance and Authorization on the front page of the agreement: “By signing below, the Customer authorizes 1st Light Energy Incto perform the installation This Agreement expressly supersedes all prior written or verbal representations or agreements made by 1st Light Energy Inc., its agents, representative or employees, or anyone elseExcept as set forth in this Agreement, the Customer agrees there are other oral or written representations of inducements, expressed or implied, any way conditioning this Agreement, and the Customer expressly disclaims their existence.” This being said we do not feel it is necessary to address every verbal account Mr [redacted] refers to We maintain that we are willing and have attempted to install the system per the agreementUnder the scope of work section it sites: “The Contractor does not provide, or arrange for, architectural/engineering services or structural changes to dwellings or buildings unless otherwise noted in the contract.” And installing the conduit inside the walls of his house would fall under a structural change and nowhere on the agreement does it specify or is it noted the manner in which Mr [redacted] desires for the conduit to be installed Currently we are not able to perform the installation per the agreement because we do not have permission from Mr*** If Mr [redacted] does not wish to move forward with his project per the terms of the agreement then we once again site agreement under the Liquidated Damages section of the agreement which reads: “In the event the Customer refuses to allow 1st Light Energy Incto commence performance of the work to be rendered under this Agreement, or prevents 1st Light Energy Incfrom receiving the Rebate, or prevents 1st Light Energy Incto continue performance under this Agreement, 1st Light Energy Incshall be entitled to receive from the Customer as liquidated damages a sum equal to thirty percent (30%) of the Total Contract Price.” Furthermore under the termination section it reads: “If You breach this Agreement, or following discovery of previously undisclosed legal encumbrances or easements on your premises, building/zoning code violations, or hidden/unforeseen physical/hazardous conditions such as the presence of mold, asbestos, lead paint, or any other conditions differing from what You represented, 1st Light Energy Incmay immediately terminate this Agreement without further obligation to YouIn either event, the Customer agrees to pay 1st Light Energy Incthe cost of materials, labor and services already provided up to the date/time of termination, plus any other amounts allowed under applicable law.” Mr***’s belief that the changes we made to his system would result in a lower production are simply not accurate In fact the changes we made result in a higher production of his system like we mentioned in the last response We increased his system wattage by upgrading his modules from watt modules to watt modules The area where Mr [redacted] was getting confused is in reference to AC and DC system size On the agreement we site the DC system size which is higher than the AC system size The numbers will differ but the physical size is the same We provided Mr [redacted] a design of his system as mentioned in our previous response and the corresponding email was attached where the full version of events can easily be read, but furthermore it is not a requirement in the agreement that we provide a design of the system to the customer so even if we did not provide one to the customer, which we did, we would still be with in compliance to the agreement Like we mentioned before it is not our desire upset Mr [redacted] we are simply trying to provide the service that was agreed upon by us and Mr [redacted] per the agreement Thank you,
We need the customer to provide specific details about the requested $Is the amount requested the full amount of the customers true up bill for utility costs for the full year or what time period? 1st Light Energy did not have an opportunity to conduct a full exam of the system's production before getting a notification from the State Contractors Board and Revdex.com1st Light Energy would like to look at the customers current and previous year's utility bills to examine production and usage before making any payments for the customers utility costs1st Light Energy tried to contact the customer for over days prior to the customer’s first response per the case notes for this certain incidentIn that day time period, 1st Light Energy had technicians available in the area that would have taken care of the inverter issue in a timely mannerTherefore the customer waived the type of express warranty repair associated with the inverter that was malfunctioning1st Light Energy was not placing responsibility on the manufacturer, just stating that 1st Light Energy is not responsible for any losses incurred when a part of the PV system failsIn the other than warranty in NSHP-3; we make no gaurantee or warranty of any kind, including any implied in the 1st Light Energy contract which states under, No Other Warranties:The warranty of merchantability or fitness for a particular purpose, with respect to services we perform or the systems we provide under this contractYour exclusive warranty remedy is set forth aboveWe are not liable to you or any other person for any incidental or consequential damages.1st Light Energy refuses to pay the customers utility bill without further examination and more documentation1st Light Energy can't be held responsible to pay the customers utility bill because their PV system had an issueThe Willmunder's were not contractually bound to use 1st Light Energy to access, repair, or replace the inverterTherefore the customer may have had another solar company make a service visit at 1st Light Energy's expense if an issue was foundThus rendering the statement 1st Light Energy was looking for a third party company to access, repair or replace the faulty inverter as all available personnel were scheduled for other obligations, to 1st Light Energy from June to September as incorrect.Thank you, [redacted] - Warranty and Service Manager1st Light Energy
To Whom It May Concern, We thank this customer for their time they took to bring further attention to this matter We understand and agree that this process has not been a traditional solar installation process both for the customer and ourselves, but while we respect the customer’s opinion we strongly disagree with the customer's criticism of our companyAlthough our company is not perfect, there are and were many outside factors that brought to pass the chain of events that lead to a delayed and a different solar process than the traditional process The biggest factor that changed the dynamics of this customer's deal was the changes implemented by [redacted] the utility company [redacted] implemented a number of new solar policies that directly affected potential solar customersWithout any indication or warning from [redacted] beforehand, these changes were made outside our sphere of control and influence after the customer had already signed our initial agreement Without proper notice we were not able to file the necessary paperwork to avoid the effects of the new [redacted] policies At that time we were doing everything in our power to negotiate with [redacted] in the customer’s behalf so these changes being implemented would not greatly impact the customer’s decision to go solar During that time 1st light did not know what the results of our efforts would be so we were not able to communicate final results on the fluid situation After weeks of back and forth between [redacted] and our company, [redacted] was not willing to grant any exceptions or allowances that would allow the customer to move forward without any impact We reached out to the customer to gather further information on their electricity usage to try to better show them how these changes would directly affect them After that we did offer the customer to meet with the owner of our company, but there were scheduling issues and they were never able to meet up We have meet and exceeded the expectations of thousands of customers and wish the experience could have been the same with this customer That being said it is obvious the customer's expectations have not been meet even though contractually we can and are willing to fulfill the original agreement signed by the customer and provide the sold system size for the agreed upon amount, but because of the changes made by [redacted] will directly affect the customer we will cancel this customers agreement and refund any associated loan amounts for them We are committed to our customers and their experience they have working with our company and regret the experience this customer had with our company and hope that any inconvenience or stress that customer experienced is not long lasting We hope that these actions will resolve this situation to the customer’s satisfactionThank you,
In regards to complaint [redacted] [redacted] for the disputed amount of $for reimbursement for energy cost due to having a faulty inverter 1st Light Energy does offer a year workmanship warranty which does not cover an inverter having a problem The inverter is under its manufacturer warranty of years and is covered by the manufacturer 1st Light Energy is not liable to inspect or replace the inverter as it is not under 1st Light Energy’s workmanship warranty 1st Light Energy is only liable for any defects in the installation which the system was installed in 7/12/and has not had one issue 1st Light Energy’s service department created a case for the issue on 3/24/to conduct a systems checkWhen a case is created on our end, an email is sent to the customer notifying of the case being made After reviewing the case for a full month through the data logger in which 1st Light Energy installed for the customers rebate, the service department found that the system was having production issues 1st Light Energy tried contacting the [redacted] in early May as a technician was in the area conducting other service callWe acknowledge delays in solving the problem, but customer failure to respond to our contact attempts substantially contributed to the delay On 6/5/an email was sent to the customer to try to schedule an appointment and another phone call on 6/10/leaving a voicemail On 7/3/a crew from 1st Light Energy was in the area and stopped by to run some diagnostics on the [redacted] PV system The crew’s findings didn’t get back to me until a month later which entailed voltages and photos from the siteThe service department attempted to contact third party solar companies to replace the inverter On 10/7/a RMA (Return Merchandise Authorization) was received for the inverterThe manufacturer shipped it on 10/13/and arrived a couple days later During this time 1st Lights Energy’s service department tried contacting the customer to inform them of the inverter being sent to their residence When another 1st Light Energy crew became available they were used in installing the inverter on 11/18/ Site has no other issues 1st Light Energy is not contractually liable for the loss and will not reimburse
I am rejecting this response because:No one reached out to me yet. Last time I called them to talk about installation in the last wek of December. Since then no body contacted me.I agree that we need to go with contract and I already stated I will be ready to pay any structural related changes if any to bring conduit inside wall but rest of expenses as I stated in my last response should be bear by company.Thanks***
I am rejecting this response because:Ist Energyclaims given in response to my complaint are not reflecting truthThere had been many issues while dealing with 1st Energy, some are:1) Conduit is exposed outside on the wall: When Company’s sales representative [redacted] approached us, he clearly explained to me that NOTHING will be installed on the side walls of the house which would be visibleor exposed outside, only Solar panel will be exposed on the roof and all connections will go through attic and insideI did not specifically used word conduit while talking to him and I explained same when I was talking to Mr [redacted] on 12/29/But company has twisted my statement in their favor while replying to my complained: “ ..Mr [redacted] spoke with the customer on 12/29/andaccording to him Mr [redacted] acknowledged that the specifics of how hiselectrical conduit was to be installed was not specifically discussed in thehome at the time of signing the contract .” Beside this they never sent any one to discuss design in person which was also told by Sale PersonThey sent design via email and I told them that Idid not understand this design as I am not Solar Engineer (Please see email attachment for the same)In the design document also they did not mentioned that conduitwill be installed outside of the wallI gave my approval to install Solar Panel based on above understanding that all the installation will go through Attic and inside the wall based on mydiscussion with Sales Person [redacted] ***Additionally, since I hadn’t gotten design of conduit before, I asked installer to give me designWhen I sawdesign where conduit will be going from outside the wall, I told him that based on my discussion with [redacted] this is not correct design asked him to checkwith [redacted] Installer said he is going to check, and after that he left without even informing meI didn’t get any call from anybody else in 1st Energyeither, I got to know status only when I called company and talked to [redacted] but there was absolutely no communication from company 2) Changed in the solar panel configuration: Company tried to reduce solar panel configuration which would have produced less energy than promisedTheysent an email with some technical term which I did not understand at allI expressed same during my email communication and only after insisting I came toknow that they are installing panel which will produce less energyIn this case I disapproved installation and kept following with [redacted] .Finally they made some configuration changes and promised me that with changed confirmationenergy production will be aligned with promised level(Please see attached email which I had with [redacted] )Contrary to what 1st Energy is claiming in their response, they would have installed less producing solar panel if I would have not insisted onproviding details and multiple follow up through phone calls and emailsIn my opinion they tried to sneak in less producing solar panel configuration and not being transparent and honest with customer3) Professionalism: Company always acted below expected level of professionalism.a They promised me that a design team will visit my house with prior appoint to look space on my roof and Attic and provide final designThey also told me that finaldesigned will be discussed with me in person and they will answer all my questionsCompany sent a person without any prior appointment or even any notificationPerson just showed up at the door without prior noticeMy wife happened to be home that day and she was surprisedand anxious about itFinally I convinced her over the phone to allow him to inspect roof and atticThis person came without necessary basic tools and mywife had to provide him flash light to inspect atticThis person left our house without discussing any design with my wife.b Design was sent through email and no one called or came to discuss with me or my wifeI also sent emails asking to explain this design but never got any explanation.(Please see attached email)Now I feel that they were doing this on-purpose to hide details otherwise Conduit issue would have come long time back and I wouldhave definitely objected to it as it was not per our discussion with [redacted] ***.c This project started in July and still not completedI also lost an opportunity to get tax benefit in which is a big money for me to pay for this installation.Most of time I was calling them to provide next steps to get this installation doneWhen I saw that this is getting late and may not happened 2014, I only called Mr[redacted] and ask him to expediteI never saw that company is willing or eager to close this installationDuring my conversation Mr [redacted] toldme that if I tried to cancel this then I will not get my money back and in fact they threatened (rudely spoke) me that he will look into agreement and I will haveto pay more money for cancellationIn my opinion this is not a professional response especially when I was following upAdditionally after long discussionMr [redacted] said he will send somebody at my home to evaluate how much would it cost to install conduit with no or partial visibility outside within a week,but it has been more than two weeks since then and nobody has come for thisevaluationI am not at all breaching any agreement conditions and paid my installment $in time and following with them regularly and working through this last from monthsIffact they are trying to find loopholes/grey area and misusing them in their favor.I am still willing to get this install provided it was done as promised and I am ready to pay all the money except tax refund which they can get once I receive it asdelay is on their side.Thanks [redacted]
We regret to hear the dissatisfaction of Mr*** It is our goal and hopes that all our customer are satisfied and have a good customer service experience Unfortunately we do not believe that we will be able to agree on the version of events leading to the installation or give Mr [redacted] the resolution he is looking for Mr [redacted] in his response refers to many verbal promises or arrangements Because we disagree on the content and existence of these verbal promises we once again have to site the agreement Mr [redacted] signed which states under the Acceptance and Authorization on the front page of the agreement: “By signing below, the Customer authorizes 1st Light Energy Incto perform the installation This Agreement expressly supersedes all prior written or verbal representations or agreements made by 1st Light Energy Inc., its agents, representative or employees, or anyone elseExcept as set forth in this Agreement, the Customer agrees there are other oral or written representations of inducements, expressed or implied, any way conditioning this Agreement, and the Customer expressly disclaims their existence.” This being said we do not feel it is necessary to address every verbal account Mr [redacted] refers to We maintain that we are willing and have attempted to install the system per the agreementUnder the scope of work section it sites: “The Contractor does not provide, or arrange for, architectural/engineering services or structural changes to dwellings or buildings unless otherwise noted in the contract.” And installing the conduit inside the walls of his house would fall under a structural change and nowhere on the agreement does it specify or is it noted the manner in which Mr [redacted] desires for the conduit to be installed Currently we are not able to perform the installation per the agreement because we do not have permission from Mr*** If Mr [redacted] does not wish to move forward with his project per the terms of the agreement then we once again site agreement under the Liquidated Damages section of the agreement which reads: “In the event the Customer refuses to allow 1st Light Energy Incto commence performance of the work to be rendered under this Agreement, or prevents 1st Light Energy Incfrom receiving the Rebate, or prevents 1st Light Energy Incto continue performance under this Agreement, 1st Light Energy Incshall be entitled to receive from the Customer as liquidated damages a sum equal to thirty percent (30%) of the Total Contract Price.” Furthermore under the termination section it reads: “If You breach this Agreement, or following discovery of previously undisclosed legal encumbrances or easements on your premises, building/zoning code violations, or hidden/unforeseen physical/hazardous conditions such as the presence of mold, asbestos, lead paint, or any other conditions differing from what You represented, 1st Light Energy Incmay immediately terminate this Agreement without further obligation to YouIn either event, the Customer agrees to pay 1st Light Energy Incthe cost of materials, labor and services already provided up to the date/time of termination, plus any other amounts allowed under applicable law.” Mr***’s belief that the changes we made to his system would result in a lower production are simply not accurate In fact the changes we made result in a higher production of his system like we mentioned in the last response We increased his system wattage by upgrading his modules from watt modules to watt modules The area where Mr [redacted] was getting confused is in reference to AC and DC system size On the agreement we site the DC system size which is higher than the AC system size The numbers will differ but the physical size is the same We provided Mr [redacted] a design of his system as mentioned in our previous response and the corresponding email was attached where the full version of events can easily be read, but furthermore it is not a requirement in the agreement that we provide a design of the system to the customer so even if we did not provide one to the customer, which we did, we would still be with in compliance to the agreement Like we mentioned before it is not our desire upset Mr [redacted] we are simply trying to provide the service that was agreed upon by us and Mr [redacted] per the agreement Thank you,
We need the customer to provide specific details about the requested $Is the amount requested the full amount of the customers true up bill for utility costs for the full year or what time period? 1st Light Energy did not have an opportunity to conduct a full exam of the system's production before getting a notification from the State Contractors Board and Revdex.com1st Light Energy would like to look at the customers current and previous year's utility bills to examine production and usage before making any payments for the customers utility costs1st Light Energy tried to contact the customer for over days prior to the customer’s first response per the case notes for this certain incidentIn that day time period, 1st Light Energy had technicians available in the area that would have taken care of the inverter issue in a timely mannerTherefore the customer waived the type of express warranty repair associated with the inverter that was malfunctioning1st Light Energy was not placing responsibility on the manufacturer, just stating that 1st Light Energy is not responsible for any losses incurred when a part of the PV system failsIn the other than warranty in NSHP-3; we make no gaurantee or warranty of any kind, including any implied in the 1st Light Energy contract which states under, No Other Warranties:The warranty of merchantability or fitness for a particular purpose, with respect to services we perform or the systems we provide under this contractYour exclusive warranty remedy is set forth aboveWe are not liable to you or any other person for any incidental or consequential damages.1st Light Energy refuses to pay the customers utility bill without further examination and more documentation1st Light Energy can't be held responsible to pay the customers utility bill because their PV system had an issueThe Willmunder's were not contractually bound to use 1st Light Energy to access, repair, or replace the inverterTherefore the customer may have had another solar company make a service visit at 1st Light Energy's expense if an issue was foundThus rendering the statement 1st Light Energy was looking for a third party company to access, repair or replace the faulty inverter as all available personnel were scheduled for other obligations, to 1st Light Energy from June to September as incorrect.Thank you, [redacted] - Warranty and Service Manager1st Light Energy
To Whom It May Concern, We thank this customer for their time they took to bring further attention to this matter We understand and agree that this process has not been a traditional solar installation process both for the customer and ourselves, but while we respect the customer’s opinion we strongly disagree with the customer's criticism of our companyAlthough our company is not perfect, there are and were many outside factors that brought to pass the chain of events that lead to a delayed and a different solar process than the traditional process The biggest factor that changed the dynamics of this customer's deal was the changes implemented by [redacted] the utility company [redacted] implemented a number of new solar policies that directly affected potential solar customersWithout any indication or warning from [redacted] beforehand, these changes were made outside our sphere of control and influence after the customer had already signed our initial agreement Without proper notice we were not able to file the necessary paperwork to avoid the effects of the new [redacted] policies At that time we were doing everything in our power to negotiate with [redacted] in the customer’s behalf so these changes being implemented would not greatly impact the customer’s decision to go solar During that time 1st light did not know what the results of our efforts would be so we were not able to communicate final results on the fluid situation After weeks of back and forth between [redacted] and our company, [redacted] was not willing to grant any exceptions or allowances that would allow the customer to move forward without any impact We reached out to the customer to gather further information on their electricity usage to try to better show them how these changes would directly affect them After that we did offer the customer to meet with the owner of our company, but there were scheduling issues and they were never able to meet up We have meet and exceeded the expectations of thousands of customers and wish the experience could have been the same with this customer That being said it is obvious the customer's expectations have not been meet even though contractually we can and are willing to fulfill the original agreement signed by the customer and provide the sold system size for the agreed upon amount, but because of the changes made by [redacted] will directly affect the customer we will cancel this customers agreement and refund any associated loan amounts for them We are committed to our customers and their experience they have working with our company and regret the experience this customer had with our company and hope that any inconvenience or stress that customer experienced is not long lasting We hope that these actions will resolve this situation to the customer’s satisfactionThank you,
In regards to complaint [redacted] [redacted] for the disputed amount of $for reimbursement for energy cost due to having a faulty inverter 1st Light Energy does offer a year workmanship warranty which does not cover an inverter having a problem The inverter is under its manufacturer warranty of years and is covered by the manufacturer 1st Light Energy is not liable to inspect or replace the inverter as it is not under 1st Light Energy’s workmanship warranty 1st Light Energy is only liable for any defects in the installation which the system was installed in 7/12/and has not had one issue 1st Light Energy’s service department created a case for the issue on 3/24/to conduct a systems checkWhen a case is created on our end, an email is sent to the customer notifying of the case being made After reviewing the case for a full month through the data logger in which 1st Light Energy installed for the customers rebate, the service department found that the system was having production issues 1st Light Energy tried contacting the [redacted] in early May as a technician was in the area conducting other service callWe acknowledge delays in solving the problem, but customer failure to respond to our contact attempts substantially contributed to the delay On 6/5/an email was sent to the customer to try to schedule an appointment and another phone call on 6/10/leaving a voicemail On 7/3/a crew from 1st Light Energy was in the area and stopped by to run some diagnostics on the [redacted] PV system The crew’s findings didn’t get back to me until a month later which entailed voltages and photos from the siteThe service department attempted to contact third party solar companies to replace the inverter On 10/7/a RMA (Return Merchandise Authorization) was received for the inverterThe manufacturer shipped it on 10/13/and arrived a couple days later During this time 1st Lights Energy’s service department tried contacting the customer to inform them of the inverter being sent to their residence When another 1st Light Energy crew became available they were used in installing the inverter on 11/18/ Site has no other issues 1st Light Energy is not contractually liable for the loss and will not reimburse
I am rejecting this response because:No one reached out to me yet. Last time I called them to talk about installation in the last wek of December. Since then no body contacted me.I agree that we need to go with contract and I already stated I will be ready to pay any structural related changes if any to bring conduit inside wall but rest of expenses as I stated in my last response should be bear by company.Thanks***
I am rejecting this response because:Ist Energyclaims given in response to my complaint are not reflecting truthThere had been many issues while dealing with 1st Energy, some are:1) Conduit is exposed outside on the wall: When Company’s sales representative [redacted] approached us, he clearly explained to me that NOTHING will be installed on the side walls of the house which would be visibleor exposed outside, only Solar panel will be exposed on the roof and all connections will go through attic and insideI did not specifically used word conduit while talking to him and I explained same when I was talking to Mr [redacted] on 12/29/But company has twisted my statement in their favor while replying to my complained: “ ..Mr [redacted] spoke with the customer on 12/29/andaccording to him Mr [redacted] acknowledged that the specifics of how hiselectrical conduit was to be installed was not specifically discussed in thehome at the time of signing the contract .” Beside this they never sent any one to discuss design in person which was also told by Sale PersonThey sent design via email and I told them that Idid not understand this design as I am not Solar Engineer (Please see email attachment for the same)In the design document also they did not mentioned that conduitwill be installed outside of the wallI gave my approval to install Solar Panel based on above understanding that all the installation will go through Attic and inside the wall based on mydiscussion with Sales Person [redacted] ***Additionally, since I hadn’t gotten design of conduit before, I asked installer to give me designWhen I sawdesign where conduit will be going from outside the wall, I told him that based on my discussion with [redacted] this is not correct design asked him to checkwith [redacted] Installer said he is going to check, and after that he left without even informing meI didn’t get any call from anybody else in 1st Energyeither, I got to know status only when I called company and talked to [redacted] but there was absolutely no communication from company 2) Changed in the solar panel configuration: Company tried to reduce solar panel configuration which would have produced less energy than promisedTheysent an email with some technical term which I did not understand at allI expressed same during my email communication and only after insisting I came toknow that they are installing panel which will produce less energyIn this case I disapproved installation and kept following with [redacted] .Finally they made some configuration changes and promised me that with changed confirmationenergy production will be aligned with promised level(Please see attached email which I had with [redacted] )Contrary to what 1st Energy is claiming in their response, they would have installed less producing solar panel if I would have not insisted onproviding details and multiple follow up through phone calls and emailsIn my opinion they tried to sneak in less producing solar panel configuration and not being transparent and honest with customer3) Professionalism: Company always acted below expected level of professionalism.a They promised me that a design team will visit my house with prior appoint to look space on my roof and Attic and provide final designThey also told me that finaldesigned will be discussed with me in person and they will answer all my questionsCompany sent a person without any prior appointment or even any notificationPerson just showed up at the door without prior noticeMy wife happened to be home that day and she was surprisedand anxious about itFinally I convinced her over the phone to allow him to inspect roof and atticThis person came without necessary basic tools and mywife had to provide him flash light to inspect atticThis person left our house without discussing any design with my wife.b Design was sent through email and no one called or came to discuss with me or my wifeI also sent emails asking to explain this design but never got any explanation.(Please see attached email)Now I feel that they were doing this on-purpose to hide details otherwise Conduit issue would have come long time back and I wouldhave definitely objected to it as it was not per our discussion with [redacted] ***.c This project started in July and still not completedI also lost an opportunity to get tax benefit in which is a big money for me to pay for this installation.Most of time I was calling them to provide next steps to get this installation doneWhen I saw that this is getting late and may not happened 2014, I only called Mr[redacted] and ask him to expediteI never saw that company is willing or eager to close this installationDuring my conversation Mr [redacted] toldme that if I tried to cancel this then I will not get my money back and in fact they threatened (rudely spoke) me that he will look into agreement and I will haveto pay more money for cancellationIn my opinion this is not a professional response especially when I was following upAdditionally after long discussionMr [redacted] said he will send somebody at my home to evaluate how much would it cost to install conduit with no or partial visibility outside within a week,but it has been more than two weeks since then and nobody has come for thisevaluationI am not at all breaching any agreement conditions and paid my installment $in time and following with them regularly and working through this last from monthsIffact they are trying to find loopholes/grey area and misusing them in their favor.I am still willing to get this install provided it was done as promised and I am ready to pay all the money except tax refund which they can get once I receive it asdelay is on their side.Thanks [redacted]