Complaint: ***
I am rejecting this response because: The business is taking no responsibility for the action They turned off the power and the pump did not come back on That is not our fault The pump was under warranty so I am not even asking for the value of pump or the time it took to return and get a new one I am asking for the installation costs, which should have been offered in the first place If the $is too high, then what is owners idea of an installation cost for a pump? I have a $receipt that I can submit I would like to know if owner plans to take any responsibility? I would still like the $for the installation costs I had to bear
Regards,
*** ***
*** POOLS *** ** *** *** LUFKIN, TX PHONE ***/FAX *** August 23, Attn: *** *** Revdex.com RE: ID *** Customer Name: *** *** *** *** *** ** Lufkin, TX *** Pools is contracted/authorized by *** *** of *** Inspection Service (not the
buyers as stated) to do the pool inspection @ *** *** *** **, Lufkin Tx*** Pools has a long term trusting business relationship with *** Inspection Service and Mr*** has plus yrs of pool/spa experience and is the most knowledgable pool expert in the East Texas areaPart of the inspection process & check list is to power on and power off all equipment to inspect for proper electrical loads and inspect operation of the equipmentThe buyers and the real estate agent were present and being given explaination of equipment operation at the equipment pad when Mr*** turned the pump motor off so as not to have to talk over the pump/equipment running operation noiseThe pump motor would not restart when Mr*** turned the switch back on in their presenceMr*** has no ability to produce an electrical surge as indicatedPump manufacturers will typically pay the $labor fee involved in exchange of their pump motor being replaced under warrantyThe $for labor stated is times the standard rate for warranty pump motor replacement by manufacturersMr*** spoke with Mr& Mrs*** and told them to have any pool company, electric motor company, or their equipment manufacturer to inspect the pump motor and put in writing with manufacturer support that Mr*** damaged the pump motor, and he would respectfully replace itAs of this date 8/23/*** Pools has heard nothing else from the *** and they have not produced any written document or paid invoices for pump motor replacement, stating that the pump motor was damaged by being turned offIf you have any questions you may contact our office @ *** Sincerely, *** Pools
Complaint: ***
I am rejecting this response because: The business is taking no responsibility for the action They turned off the power and the pump did not come back on That is not our fault The pump was under warranty so I am not even asking for the value of pump or the time it took to return and get a new one I am asking for the installation costs, which should have been offered in the first place If the $is too high, then what is owners idea of an installation cost for a pump? I have a $receipt that I can submit I would like to know if owner plans to take any responsibility? I would still like the $for the installation costs I had to bear
Regards,
*** ***
*** POOLS *** ** *** *** LUFKIN, TX PHONE ***/FAX *** August 23, Attn: *** *** Revdex.com RE: ID *** Customer Name: *** *** *** *** *** ** Lufkin, TX *** Pools is contracted/authorized by *** *** of *** Inspection Service (not the
buyers as stated) to do the pool inspection @ *** *** *** **, Lufkin Tx*** Pools has a long term trusting business relationship with *** Inspection Service and Mr*** has plus yrs of pool/spa experience and is the most knowledgable pool expert in the East Texas areaPart of the inspection process & check list is to power on and power off all equipment to inspect for proper electrical loads and inspect operation of the equipmentThe buyers and the real estate agent were present and being given explaination of equipment operation at the equipment pad when Mr*** turned the pump motor off so as not to have to talk over the pump/equipment running operation noiseThe pump motor would not restart when Mr*** turned the switch back on in their presenceMr*** has no ability to produce an electrical surge as indicatedPump manufacturers will typically pay the $labor fee involved in exchange of their pump motor being replaced under warrantyThe $for labor stated is times the standard rate for warranty pump motor replacement by manufacturersMr*** spoke with Mr& Mrs*** and told them to have any pool company, electric motor company, or their equipment manufacturer to inspect the pump motor and put in writing with manufacturer support that Mr*** damaged the pump motor, and he would respectfully replace itAs of this date 8/23/*** Pools has heard nothing else from the *** and they have not produced any written document or paid invoices for pump motor replacement, stating that the pump motor was damaged by being turned offIf you have any questions you may contact our office @ *** Sincerely, *** Pools