Berkeley Park at New Albany

The date you are referring to at the top of the page is a fax timestampRather than digging through archival bills, we ordered the invoice copy from [redacted] Carpet per your requestNeither Berkeley Park nor [redacted] Carpet Care have engaged in any unethical business regarding the billing of the replacement of your carpet We will not be seeking any additional information from themShould you wish to subpoena information, you are more than welcome to do so We categorically reject your allegations of forgery and wrongdoing, as they are not consistent with our culture of excellence We stand behind the charges sent and cannot continue to dispute themAs of today, your account is nearly sixty days delinquent, and will be forwarded to legal collection if not paid in full by September 30,

Ohio Landlord-Tenant Law allows for wear and tearThe apartment returned to us with excessively worn and stained carpet, floors littered with trash and walls still adorned with green and yellow paintThe move-out notice, signed on 3/24/2015, clearly outlines the apartment’s acceptable
condition expected on your move-out day, as well as the penalties for damages
Every apartment at Berkeley Park receives a fresh coat of paint before it is rented to a new residentHandprints, scratches and scuffs on the walls are indeed considered wear and tear, and are never billed at the expense of the previous residentYour apartment, however, was returned to us with walls left brightly painted throughout the residenceWhile the personalization of the units is welcomed by Berkeley Park, the rules and regulations clearly state that you are responsible to return the walls back to their original eggshell colorGreen and yellow walls are not considered ordinary wear and tear
The move out guidelines provided to you at the time of your move-out notice, outlined the expectations of a clean apartmentDirty floors, bathrooms and appliances necessitating the hiring of professional cleaners is not considered wear and tear
The documented video footage of *** showed excessive wear, burn marks and irrevocable soil and stains throughout the apartmentThe rolling chair you had in the living room destroyed not only the fibers of the carpet but the backing as well and is not considered wear and tear. It is important that we note that the carpet was replaced just weeks prior to your moand inhabited solely by your familyAs reflected in the bill, the replacement charges billed to you were pro-rated on the lifespan expectancy of the carpet and less the number of years you lived in your apartment. The carpet used at Berkeley Park is of a higher grade than most apartments, with a lifespan expectancy of yearsYou viewed the carpet upon request, in the company of two members of our maintenance staff, when you visited the office on 06/05/The condition of the carpet was dutifully inspected by the professional team at *** Service Corporation and documented by several members of our staff. The requirement of carpet replacement to restore the apartment for re-rental was essential
Berkeley Park at New Albany has provided a fully itemized bill as required by Ohio lawWe will happily provide a second itemization with a more detailed description

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:Mrs***,
I did not order any copies of mainvoices from I
have requested a copy of the original invoice from
I have been requesting the same information since the day
oneI am not asking for anything out of ordinaryHere we are again, and you
are saying that no further information will be provided, and I am stating
again, that you did not provide me with sufficient evidence to prove the
chargesIt includes the cleaning and painting charges as well
I am just requesting information that you should have had in
the first place, and if you do not want to dig through your archival bills to
find the non-existent invoice, then you still owe me $for my deposit, and
you are nearly sixty days delinquentIt speaks about your integrity right
hereAdditionally, when people start asking questions then your culture does
not matter only the facts, just look back at Enron and WorldCom and their
previous track of excellence
You are more than welcome to refer my account to any third
party, and I believe that it might be better because I am well aware what
information they need to proceed furtherI reject your final account statement
with no supporting evidence and mainvoicesPlease forward my deposit to
the address on file

The date you are referring to at the top of the page is a fax timestamp. Rather than digging through archival bills, we ordered the invoice copy from [redacted] Carpet per your request. Neither Berkeley Park nor [redacted] Carpet Care have engaged in any unethical business regarding the billing of the replacement of your carpet.  We will not be seeking any additional information from them. Should you wish to subpoena information, you are more than welcome to do so.  We categorically reject your allegations of forgery and wrongdoing, as they are not consistent with our culture of excellence.
 
We stand behind the charges sent and cannot continue to dispute them. As of today, your account is nearly sixty days delinquent, and will be forwarded to legal collection if not paid in full by September 30, 2015.