Berkley Hall

Initial Business Response /* (1000, 5, 2016/08/10) */
***Please see attached supporting documentation from the business.***
***
Dispute Resolution Specialist
Revdex.com Complaint Department
RE: Case # ***: ***
August 10,
Ms***-
I received
the complaint submitted by Mr***; received on August 8, in regards to his residency at ***
Mr*** moved into *** Apartment Community on June 22, 2015; address of ***, ***, Greensboro, NC
As he stated in his complaint, he did pay a deposit of $(chk# ***)
On April 15, Mr*** submitted a notice to vacate (NTV form) indicating that he would be moving out on June 21, (the expiration date of his lease)It was at this time Mr*** was also given a Resident Checklist- explaining his obligation upon move outBoth the NTV form and Checklist were signed and dated by Mr***
On June 21, the property manager, Teressa W***, called Mr*** inquiring about his keys, as he did not turn in keys on his set move-out dateMr*** explained that he was out of town and needed his move-out date extended to June 30, Teressa honored his request and changed his move-out date to 6/30/2016, as Mr*** requestedIn this same conversation, Teressa explained that all keys, pool passes and parking passes needed to be turned in on or before 3:00pm on June 30, 3016; of which Mr*** complied
On June 30, 2016, MsW*** called Mr*** again inquiring when he would be turning in kehis move-out date had already been extended and this apartment had been re-leased to another prospectHe explained to Teressa that he just got back in town and did not have time to packIt was at this time MsW*** explained that the new resident was scheduled to move in on July 11, and that we needed his keysDue to his circumstances, MsW*** allowed Mr*** until July 4, to pack and turn in keys*please see the email from MsW*** to Mr*** dated June 30,
On July 4, again Teressa had to call Mr*** to ask about his intentions of turning in keys-she had to leave him a voice mail
On July 5, 2016, Teressa and a member of our service team, Tommy M***, went to the apartmethey had not heard back from Mr***They knocked on the door and a woman answered (said she was his wife-although there is no other lease holder (other) than Mr*** listed on the lease)She told Teressa and Tommy that her husband was at work; Teressa asked her to call him so he would get in touch with Teressa at the leasing office
On July 5, Mr*** went to the leasing office (approx5:30pm) asking for another extension on his move out dateAs previously discussed, Teressa explained she could not honor this request, as we needed to have his keys, so we could get the apartment ready for the next tenant
On July 6, 2016, Teressa had no choice but to contact our attorney and start the process of filing for breach of lease: Holdover StatusDue to the situation and having retained legal representation, we were advised not to accept any rental payments for JulyThe $Mr*** is referring to is his prorated month-to-month (MTM) fee (check #***), which was the balance he carried over from his June rent
*we did dismiss the holdover (breach of lease) case against Mr*** since he moved out prior to the court date and we credited/reversed the court fees ($126) on his account*
Mr*** finally moved out & turned in keys on Saturday, July 9, Upon inspection of the apartment, on Monday, July 11, 2016; the following is what Mr*** was charged for:
Extra cleaning charge for dirty kitchen
Damage to the carpet & vinyl (full replacement for both)
His final water bill was not paid (prior to his vacating)
Prorated July rent
Please note this apartment was brand new when Mr*** moved in& Mr*** was the 1st resident to reside in ***Due to all the excessive charges on his account, Mr*** had a balance on his account*(pictures from the move-out walk through on July 11, will be emailed in separate email)
A final account statement and letter was mailed to Mr*** explaining that he owed money upon vacating the apartment
Please let me know if there is anything else I may assist withThank you for your time
Initial Consumer Rebuttal /* (3000, 7, 2016/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We had returned the keys on July 9th, at AMI cleaned the apartment before we returned the keys
Also there is regular wear and tear for renting and staying at a place for monthsThe carpet had stains when we moved in June 2015, and this was notified to the leasing center and during Move-inThere was no extra damage to carpets and flooringWe cleaned and moved outWe rented out our home earlier to tenants in Birmingham, and did not charge them for replacement, or regular usage
F3) I already sent check payment to the UMS Utility from my bank accountWe paid for the Water bill
E) I see the notice from Eviction created on 07/12/When I talked to Teresa on July 5th, - she said that court notice has been filed and she is charging meSo Berkley Hall is charging me even before filing, and I asked for the notice details and court details, but she did not produce anythingWe are from India and she did not act responsibleI have not received any court noticeWe are planning to go to Small Claims Court, and talk to HR department at BB&T Bank for legal help if needed
My wife works as doctor in Birmingham, and she was visiting us on July 5th from AlabamaWe own our home in Alabama, and we are responsible
We want to get the security deposit of $back form the apartment
Final Business Response /* (4000, 9, 2016/08/16) */
From: Alix H*** (mailto:***@berkleyhallmgmt.com)
Sent: Tuesday, August 16, 3:PM
To: ***
Cc: Teressa W*** ; Alix H***
Subject: CASE # ***: *** ***
***
Dispute Resolution Specialist
Revdex.com Complaint Department
RE: Case # ***: *** ***
August 16,
Hello Ms***-
I was on the Revdex.com website today to check the status of our case and I noticed/read Mr***'s response to our 8/10/response
Please note the breakdown of charges to his account:
$(prorated MTM fee July 1-9)
$(prorated rent July 1-9)
$(prorated trash fee July 1-9)
$(prorated 1st floor premium July 1-9)
$(final UMS water bill)
$(extra cleaning charges)
$(attorney fees to start the filing process)
$1,(carpet & vinyl) replacement
Total owed: $1,
Deposit on hand: $
Remaining balance: $
*please note: we did credit back the court fees and July late fee*a new account statement was mailed to Mr*** reflecting the (new) balance owed
I have attached the most recent water bill from UMS; please note, it doesn't show where the final water bill (for ***) had been paidWe are more than happy to deduct the $(from the balance owed) once we receive notification from UMS that this bill has been paid by Mr***
The stains throughout the carpet were a reddish/pink color and would not come out (this was noted by the professional carpet cleaners we called in to clean the carpet prior to replacing it)
The vinyl was replaced due to a rather large round burn in the kitchen vinyl and purple stains in the laundry room
The pictures from our last response notated the cleaning charges assessed and the remaining balance is from the prorated rent owed for July (July 1st through the 9th)
Thank you, in advance, for your time and assistance
Alix H***
Director of Property Management
Berkley Hall Management, LLC
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Greensboro, NC
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***/(***
"Experience What You've Been Missing!"
Final Consumer Response /* (4200, 11, 2016/08/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello Revdex.com,
We would like to get this resolved and get our refund
They can charge + + + =
$(prorated MTM fee July 1-9)
$(prorated rent July 1-9)
$(prorated trash fee July 1-9)
$(prorated 1st floor premium July 1-9)
Please refund the remaining balance (- = 492.25)
we should not be charged the remaining charges