Berkoski Security

We do not believe we are at fault in any way, despite [redacted] ***’s inaccurate claimsIn an effort to end this misunderstanding, I will authorize a credit of $to the account

[redacted] had two existing smoke detectors in the house when we replaced her alarm systemWe connected those smoke detectors to the new alarm systemApproximately months later, I was notified that one of the smoke detectors had malfunctionedI instructed my [redacted] to tell [redacted] *** that she should replace both, since they were approximately the same age, and if she did so, I would give her a discount on the second smoke detector [redacted] ***'s conversation with our [redacted] concerned the price of the smoke detectors alone, which did not include our charge for the service call (which is $per call)I believe this is where the confusion liesWe made an accommodation for [redacted] and replaced the malfunctioning smoke detectors at our costOur Associates are very clear that we charge $per service call for each visit, unless the item in question is under warranty or defectiveAs this device was malfunctioning well after the installation date and was not installed by us, the return service call was justified and reasonable [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [ [redacted] by his own admission stated in his reply; 1) all associates are clear that they charge $per service fee and 2) that [redacted] , the [redacted] only discussed the smoke detector/s fees Considering that [redacted] had full knowledge of service fee, she had the responsibility to disclose those fees to the customerShe must be accountable for not following a proper protocol [redacted] is the installer who installed these smoke detector/s on April **, when we initiated service with Berkoski Security ? [redacted] ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We do not believe we are at fault in any way, despite [redacted]’s inaccurate claims. In an effort to end this misunderstanding, I will authorize a credit of $52.50 to the account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted] had two existing smoke detectors in the house when we replaced her alarm system. We connected those smoke detectors to the new alarm system. Approximately 15 months later, I was notified that one of the smoke detectors had malfunctioned. I instructed my [redacted] to tell [redacted]...

that she should replace both, since they were approximately the same age, and if she did so, I would give her a discount on the second smoke detector. [redacted]'s conversation with our [redacted] concerned the price of the smoke detectors alone, which did not include our charge for the service call (which is $105 per call). I believe this is where the confusion lies. We made an accommodation for [redacted] and replaced the malfunctioning smoke detectors at our cost. Our Associates are very clear that we charge $105 per service call for each visit, unless the item in question is under warranty or defective. As this device was malfunctioning well after the installation date and was not installed by us, the return service call was justified and reasonable.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[[redacted] by his own admission stated in his reply; 1) all associates are clear that they charge $105.00 per service fee and 2) that [redacted],
the [redacted] only discussed the smoke detector/s fees.
Considering that [redacted] had full knowledge of service fee, she had the responsibility to disclose those fees to the customer. She must be
accountable for not following a proper protocol.
[redacted] is the installer who installed these smoke detector/s on April **, 2013 when we initiated service with Berkoski Security.
?
[redacted]
?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: The smoke detector in my home which is being monitored by Berkoski Security malfunctioned and it needed replacement. I called the company, made the appointment for them to come by and replace the device. During my call I asked [redacted] to tell me what the cost will be. She said replacing one smoke detector will cost $65.00 replacing two (since I have two in the house, but only one malfunctioned) would cost $55.00 for each. She did not mention anything else to me. The company came by replaced one smoke detector and sent me an invoice for $173.80 ($55.00 for the smoke detector and $105.00 for the service call plus taxes.) I called them and complained that the service fee should have been disclosed at the time the appointment was made especially since I asked upfront to disclose their fees. [redacted] told me she spoke with [redacted] her [redacted] and that he said the service fee was legitimate and nothing more would be done. I would appreciate your investigation into this matter.Desired Settlement: I believe Berkoski Security was legally obligated to disclose their service fee in the same manner they disclosed their smoke detector fee, especially when they were asked ahead of time.This was not a complicated or laborious job where they could not possibly have figured out how long it would take to replace the old smoke detector.

Business

Response:

[redacted] had two existing smoke detectors in the house when we replaced her alarm system. We connected those smoke detectors to the new alarm system. Approximately 15 months later, I was notified that one of the smoke detectors had malfunctioned. I instructed my [redacted] to tell [redacted] that she should replace both, since they were approximately the same age, and if she did so, I would give her a discount on the second smoke detector. [redacted]'s conversation with our [redacted] concerned the price of the smoke detectors alone, which did not include our charge for the service call (which is $105 per call). I believe this is where the confusion lies. We made an accommodation for [redacted] and replaced the malfunctioning smoke detectors at our cost. Our Associates are very clear that we charge $105 per service call for each visit, unless the item in question is under warranty or defective. As this device was malfunctioning well after the installation date and was not installed by us, the return service call was justified and reasonable.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[[redacted] by his own admission stated in his reply; 1) all associates are clear that they charge $105.00 per service fee and 2) that [redacted],

the [redacted] only discussed the smoke detector/s fees.

Considering that [redacted] had full knowledge of service fee, she had the responsibility to disclose those fees to the customer. She must be

accountable for not following a proper protocol.

[redacted] is the installer who installed these smoke detector/s on April **, 2013 when we initiated service with Berkoski Security.

?

?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We do not believe we are at fault in any way, despite [redacted]’s inaccurate claims. In an effort to end this misunderstanding, I will authorize a credit of $52.50 to the account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,