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Complaint: [redacted] I am rejecting this response because:I had already filed a summary judgment Mr [redacted] was suppose to show that I had paid for the vehicle The document to show that was in the papers I sent him.; I called him the day after the meeting with opposing attorney to ask if he presented it His response was "was that in there"? I replied yes He indicated he would check and get back to me I never heard from him anymore If he had not been so busy screaming at me about not having sent him all of the papers, he would have known Obviously, it would not have mattered because he did not read what I sent All of this case is on line except for letters that I wrote and I sent thoseLastly, he was screaming about how my son should be in jail for ripping me off Not only is that untrue but something that he knows nothing about He is the one who should be in jail because he took money from me and I received absolutely NOTHING for it That is theft and stealing And, I was abused and insulted to the max ..Mr [redacted] obviously did not feel that he had done anything because he never sent out a statement until the Legal Shield folk instructed him to do so about a month later He did nothing except send a few emails He was very positive about the situation until he got my check Sincerely, [redacted] ***

I have previously responded
to lvls*** directly and responded to her complaint directed to Legal Shield. This is my third time
responding and I'm sure there will be at
least one more response.I'm sorry Ms*** is dissatisfiedHer
dissatisfaction should
be directed toward the person, who appears to owe the money as a
result of the underlying transaction.Ms*** contacted me to respond to a Motion for Summary Judgment. I asked her to send me every piece of paper that had anything to do with
the case and the purchase of this vehicleShe chose not to do that at firstI
quickly figured out she had not sent me every piece of paper when I noticed
she failed to send me the title and when I learned from the other attorney she had
filed a bar complaint against him. I am not convinced she sent me everything.I did manage to get the hearing passed to
buy time to figure out if there was an appropriate response to
the Motion for Summary Judgment. I used my negotiat ingskills and my reputation built up over
thirty five years to overcome the other attorney's objectionHe naturally was not interested in giving Ms*** a break after she filed that bar complaint
against him.I started to researchI needed to find the case that said the title is evidence of title not absolute proof and to find authority that the action
in Cleveland County showing she already won the case, should preclude the taking of summary judgment against herI was also
preparing to argue Plaintiff had not followed procedure such as posting a bond.\\Then 1\1s***
finally sent me the title, I saw Plaintiff's
lien right on the tjtleMs*** obviously knew
they had the lien from the time she first obtained the car.I asked asked Ms***
to advise me what she could afford to pay for
this car, but she never
told meI advised her I needed to know this information since she knows her budget better than do I.Ms*** then said she
were going to surrender the car by leaving it out by the entrance to her
subdivisionI suggested she turn it in to a
location of Plaintiff's choosing, but she said she had no way of returning home. I made this suggestion in an effort to save on a
repossession fee.Once Ms*** decided to turn in the car, there
was no reason to work out a payment plan because she don't owe
any moneyThey were suing for possession of the car,
not for money from rvis***If Ms*** wanted to keep the car, she needed to pay them for it. I'm sorry Ms***
doesn't understand this.As far as screaming at Ms***, I advised Ms*** I
wear hearjng aids and
tend to speak with a
loud voice on the telephoneThis is why I
encouraged Mrs*** to communicate with me by email
I told Ms*** I was sorry before when she asked me not to shout and
explained my hearing difficulties for at least the
second t jme I'm
sorry now that Ms*** believes I shouted at her. I did not.Please let this serve as
an accounting of the time spent on the case: 2/9/I 7, ema il from Client, .1;2/ 10/1 7, email to Client, .l ;2/11/11: emailfrom Client, calls toand from *** ***,3x, .7; 2/14/17, email to and fromClient, .2;2//, receive
and review fax from Client, email from Client, call to Client, calls to
and from *** ***, 4x, 1.1;2/26/17, research and
begin drafting Response to Motion for Summary Judgment, email to Client, 5.1;3/1/17, email to Client.l;3/2/17, receiveand review fax from Client,call to Client, email from and to Client, 2x,
call to and from Mr***, 2x, .9;3/3/17, call from and to Mr.***, 2x,call to Judge ***, email from Client, 2x, receive and reviewfax from Client,.7;3/11/17, email from Client, .l; 3/14/17, email to Client, .1;3/15/17, email from Client, call to
Client, .2; 3/23/17,
email from Client, I;3/24/17, email to Client, .1.Please allow this to
serve as a statement for hours at the LegalShield discounted rate of $112.50per hourThis is a 25% discountoff my regular hourly rate of $per hourThe total bill earned is
$1,080.00, leaving a balance
owed of $The retainer was to be $1,but Ms*** was not able to pay it at that timeI agreed to get stated for theretainer she paid of$1,000.00. Ms
*** was going to pay the other $500.00, but
never did.Ms***wants a fullrefund as she claims she received no benefitThis was a case taken on an hourly basis, rather than a contingent fee basisIf Ms*** will
agree to allow me to paymyself the money Ihave accounted for, which is the full$1,paid, I will agree to waive any claim
for the addit ional $

Complaint: [redacted]
I am rejecting this response because:I had already filed a summary judgment.  Mr [redacted] was suppose to show that I had paid for the vehicle.  The document to show that was in the papers I sent him.;  I called him the day after the meeting with opposing attorney to ask if he presented it.  His response was "was that in there"?  I replied yes.  He indicated he would check and get back to me.  I never heard from him anymore.  If he had not been so busy screaming at me about not having sent him all  of the papers, he would have known.  Obviously, it would not have mattered because he did not read what I sent.  All of this case is on line except for letters that I wrote and I sent those. Lastly, he was screaming about how my son should be in jail for ripping me off.  Not only is that untrue but something that he knows nothing about.  He is the one who should be in jail because he took money from me and I received absolutely NOTHING for it.  That is theft and stealing.  And, I was abused and insulted to the max ..Mr [redacted] obviously did not feel that he had done anything because he never sent out a statement until the Legal Shield folk instructed him to do so about a month later.  He did nothing except send a few emails.   He was very positive about the situation until he got my check.  
Sincerely,
[redacted]

DR Specialist Revdex.com Corporate Office 1005 La Posada Drive Austin, TX 78752 Re:      ID #[redacted] Dear Ms. [redacted]: I have reviewed the captioned complaint. I believe that the complainant's facts are wrong. The complaint regards a claim made on an auto insurance policy. But Texas...

Mutual Insurance Company is licensed to provide only workers' compensation insurance, and does not sell auto or any other kind of insurance. Texas Mutual has never issued an insurance policy of any kind to this complainant.[redacted]Senior Vice President and General Counsel

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