Compliant ID# [redacted] ***,Thank you for your phone messageAs I stated, the company we have filed a complaint against with case # [redacted] has not met the conditions of the proposed resolution from July We have not received any replacement parts or keys or any information at all regarding our camperBerks Mont RV said they were sending us a new lock with new sets of keys since they will not send us the keys that belong to the camper we purchased from them in April This business has not held up to their proposed response and we are rejecting the resolutionPlease tell us how we should proceed in taking further action against this company.Thank you, [redacted] and [redacted]
Compliant ID# [redacted] ***,Thank you for your phone messageAs I stated, the company we have filed a complaint against with case # [redacted] has not met the conditions of the proposed resolution from July We have not received any replacement parts or keys or any information at all regarding our camperBerks Mont RV said they were sending us a new lock with new sets of keys since they will not send us the keys that belong to the camper we purchased from them in April This business has not held up to their proposed response and we are rejecting the resolutionPlease tell us how we should proceed in taking further action against this company.Thank you, [redacted] and [redacted]
We ordered a new lock and keyOnce the parts come in, we will replace it for the customer