March, 2015: I bought and used a TSA luggage lock which was an Ace brand.
After some months, I was unable to remember the combination I had set.
I could not open and use the lock.
In February a manager named [redacted] allowed me to exchange the lock for a new one.
So they stood behind their Ace product, even thought the problem was really
my responsibility, not a malfunction of their merchandise.
This is the kind of service which keeps Ace in business in spite of competition from "big box" stores. Many thanks to you, [redacted] at Berkshire Hardware.
10
March, 2015: I bought and used a TSA luggage lock which was an Ace brand.
After some months, I was unable to remember the combination I had set.
I could not open and use the lock.
In February a manager named [redacted] allowed me to exchange the lock for a new one.
So they stood behind their Ace product, even thought the problem was really
my responsibility, not a malfunction of their merchandise.
This is the kind of service which keeps Ace in business in spite of competition from "big box" stores. Many thanks to you, [redacted] at Berkshire Hardware.
10