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Berkshire Appliance, Inc

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Berkshire Appliance, Inc Reviews (1)

Store not return unused new part, purchased 2 hours earlier. There are no indications on the receipt of a no return policy, nor was I informed at allI purchased a circulator pump for my dishwasher. During removal of the old pump I discovered a wire chewed by mice. This negated my need for the NEW, UNUSED pump purchased 2 hours earlier. Berkshire Appliance refused to make a return. They have no return policy posted on their receipt or any verbal indications that the part was unreturnable. The tape on the box was opened to inspect the correctness of the part ONLY. The part was not in any way inserted into the machine, manipulated or damaged. The store flat out refused to do a return. Desired SettlementI spent $159.38 incl tax. The part cost was $150.00 I would like a refund of my money. Business Response Mr [redacted] ordered the Dishwasher pump and motor assembly from my store on 10/07/2013 and picked up the part on 10/08/2013. He called and asked if he could return the part as he found that a mouse had chewed through the wire. I told Mr. [redacted] if the box was unopend that we could take it back and refund his money as I could also return it in a new unopened condition to my supplier. The pump has an electric motor and therefore electrical parts cannot be returned if they are opened. In the last few years with the internet helping customers to diagnose the problems and more customers trying to repair their own products we have had to adopt a no return parts policy. Because of this buy it, try it, and if it doesn't work return it we do not accept part returns. Mr. [redacted] never asked if he could return the part if he didn't need it. So when he told me that he had opened the box I told him I could not allow him to return it.When I first received the complaint by E-Mail I call the B.B.B. to inquire about the complaint The person I spoke with told me that it was a Phishing scam and delete the e-mail so that is what I did.

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Description: Appliances-Major-Dealers

Address: 51 West Center Street, Lee, Massachusetts, United States, 01238

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