Berkshire Gmc Inc

Continuing issue with check engine light in my gmc canyon truck. Brought vehicle to berkshire gmc on 3/22/13 light "fixed" two weeks later check engine light comes back on. On 4/23/13 brought back to berkshire gmc couldn't determine cause the tech called gmc they suggested cleaning housing. Light "fixed". Two weeks later light goes on and off periodicly. Each time was charged a diagnostic fee. Unpleased called gmc they instructed us to call [redacted] of berkshire gmc. Staff refused to put us in contact with [redacted] several attempts still have not spoke with [redacted]. Requested refund for diagnostic fees because issues still are not fixed told they wouldnt refund any. Brake lights stuck on was covered back in 08 for recall and fixed. Then brought back during this time period and was charged for that too. When we called gmc main office they called dealership, dealership said we only went there once. I have all copies and dates involved, still have no remedy to issue cant pass [redacted] state inspection with check engine light on." Told that it is not there problem"Very unsatisfied by the way we have been treated.Product_Or_Service: gmc canyonOrder_Number: n/aAccount_Number: inv. [redacted] a. inv. 5Desired SettlementWould like the diagnostic fees refunded from these issues $165.25Business' Initial Response THE CUSTOMER'S VEHICLE HAS BEEN TO OUR REPAIR FACILITY THREE TIMES.THE FIRST REPAIR ORDER WRITTEN ON 11/03/2008 WAS FOR A GM PRODUCT RECALL. THE BRAKE LIGHT SWITCH WAS REPLACED UNDER THE RECALL AND THE CUSTOMER WAS NOT CHARGED FOR THIS REPAIR. THE SECOND REPAIR ORDER WRITTEN ON 03/22/2013 WAS FOR TWO CUSTOMER CONCERNS. ONE FOR "SERVICE ENGINE SOON" LIGHT ON. THE OTHER FOR BRAKE LIGHTS STAYING ON OR AT TIMES NOT WORKING AT ALL. FOR THE FIRST CONCERN THE DIAGNOSTIC TROUBLE CODE WAS RETRIEVED. IT WAS A HISTORY CODE AND SHOWED A CURRENT STATUS OF PASSING. THE CODE WAS CLEARED AND NO REPAIRS WERE PERFORMED. THE CUSTOMER WAS NOT CHARGED FOR THIS. THE SECOND CONCERN WAS CAUSED BY A FAULTY BRAKE LIGHT SWITCH. THE SWITCH WAS REPLACED AND THE CUSTOMER WAS CHARGED A TOTAL OF $90.20 FOR PARTS, LABOR & TAX. THE SECOND CONCERN WAS UNRELATED TO THE FIRST CONCERN.THE THIRD REPAIR ORDER WRITTEN ON 04/24/2013 WAS FOR A CUSTOMER CONCERN OF "SERVICE ENGINE SOON" LIGHT ON. DIAGNOSTIC TROUBLE CODES WERE RETRIEVED AND MATCHED THE SYMPTOMS OF A GM PRELIMINARY INFORMATION BULLETIN ADDRESSING THOSE CODES. THE REPAIR WAS MADE PER THE GM RECOMMENDED PROCEDURE OF CLEANING THE THROTTLE BODY. THE CUSTOMER WAS CHARGED $77.39 FOR THIS REPAIR. AN ESTIMATE WAS ALSO REQUESTED BY THE CUSTOMER FOR REPLACEMENT OF A BROKEN DOOR HANDLE, BROKEN FRONT BUMPER AIR DEFLECTOR & CRACKED REAR BUMPER TRIM. AN ESTIMATE WAS PREPARED AND ENTERED ON THE REPAIR ORDER. THERE WAS NO CHARGE FOR THE ESTIMATE AND NO FURTHER REPAIRS MADE. HAVE HAD NO CONTACT FROM CUSTOMER SINCE THIRD REPAIR ORDER UNTIL LATE JUNE WITH CUSTOMER REQUESTING REFUND.

Continuing issue with check engine light in my gmc canyon truck. Brought vehicle to berkshire gmc on 3/22/13 light "fixed" two weeks later check engine light comes back on. On 4/23/13 brought back to berkshire gmc couldn't determine cause the tech called gmc they suggested cleaning housing. Light "fixed". Two weeks later light goes on and off periodicly. Each time was charged a diagnostic fee. Unpleased called gmc they instructed us to call [redacted] of berkshire gmc. Staff refused to put us in contact with [redacted] several attempts still have not spoke with [redacted]. Requested refund for diagnostic fees because issues still are not fixed told they wouldnt refund any. Brake lights stuck on was covered back in 08 for recall and fixed. Then brought back during this time period and was charged for that too. When we called gmc main office they called dealership, dealership said we only went there once. I have all copies and dates involved, still have no remedy to issue cant pass [redacted] state inspection with check engine light on." Told that it is not there problem"Very unsatisfied by the way we have been treated.Product_Or_Service: gmc canyonOrder_Number: n/aAccount_Number: inv. [redacted] a. inv. 5Desired SettlementWould like the diagnostic fees refunded from these issues $165.25Business' Initial Response THE CUSTOMER'S VEHICLE HAS BEEN TO OUR REPAIR FACILITY THREE TIMES.THE FIRST REPAIR ORDER WRITTEN ON 11/03/2008 WAS FOR A GM PRODUCT RECALL. THE BRAKE LIGHT SWITCH WAS REPLACED UNDER THE RECALL AND THE CUSTOMER WAS NOT CHARGED FOR THIS REPAIR. THE SECOND REPAIR ORDER WRITTEN ON 03/22/2013 WAS FOR TWO CUSTOMER CONCERNS. ONE FOR "SERVICE ENGINE SOON" LIGHT ON. THE OTHER FOR BRAKE LIGHTS STAYING ON OR AT TIMES NOT WORKING AT ALL. FOR THE FIRST CONCERN THE DIAGNOSTIC TROUBLE CODE WAS RETRIEVED. IT WAS A HISTORY CODE AND SHOWED A CURRENT STATUS OF PASSING. THE CODE WAS CLEARED AND NO REPAIRS WERE PERFORMED. THE CUSTOMER WAS NOT CHARGED FOR THIS. THE SECOND CONCERN WAS CAUSED BY A FAULTY BRAKE LIGHT SWITCH. THE SWITCH WAS REPLACED AND THE CUSTOMER WAS CHARGED A TOTAL OF $90.20 FOR PARTS, LABOR & TAX. THE SECOND CONCERN WAS UNRELATED TO THE FIRST CONCERN.THE THIRD REPAIR ORDER WRITTEN ON 04/24/2013 WAS FOR A CUSTOMER CONCERN OF "SERVICE ENGINE SOON" LIGHT ON. DIAGNOSTIC TROUBLE CODES WERE RETRIEVED AND MATCHED THE SYMPTOMS OF A GM PRELIMINARY INFORMATION BULLETIN ADDRESSING THOSE CODES. THE REPAIR WAS MADE PER THE GM RECOMMENDED PROCEDURE OF CLEANING THE THROTTLE BODY. THE CUSTOMER WAS CHARGED $77.39 FOR THIS REPAIR. AN ESTIMATE WAS ALSO REQUESTED BY THE CUSTOMER FOR REPLACEMENT OF A BROKEN DOOR HANDLE, BROKEN FRONT BUMPER AIR DEFLECTOR & CRACKED REAR BUMPER TRIM. AN ESTIMATE WAS PREPARED AND ENTERED ON THE REPAIR ORDER. THERE WAS NO CHARGE FOR THE ESTIMATE AND NO FURTHER REPAIRS MADE. HAVE HAD NO CONTACT FROM CUSTOMER SINCE THIRD REPAIR ORDER UNTIL LATE JUNE WITH CUSTOMER REQUESTING REFUND.