Berkshire Hathaway Guard Insurance Companies

11/18/2014Dear Sir/Madame:This letter is in response to your correspondence regarding the above captioned complaint. Please be advised that NorGUARD Insurance Company (NorGUARD) has reviewed this matter.The complainant, an injured worker, requests assistance regarding the handling of his claim and...

asks to have a new adjustor assigned to him. NorGUARD respectfully submits that this claim has been handled correctly and in a timely manner. As the complainant alleges, his adjustor was out of the office for one day on 10/24/2014. However, this in no way delayed the issuance of the claimant's check. In fact, the adjustor had spoken to the claimant on 10/23/2014 and issued a check to the claimant that same day. The adjustor then spoke with the claimant's wife on 10/25/2014 confirming that the check was issued. Again, the adjustor was out of the office for only one day, not the two weeks suggested in the complaint.NorGUARD regrets any stress caused to the claimant surrounding the handling of this claim. As a gesture of good faith, a new adjustor was assigned to the claimant on 10/30/2014.We hope the aforesaid is sufficiently responsive to your inquiries regarding this matter. If I can be of any further assistance, please contact me at your convenience,Max M