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Berkshire Hathaway Guard

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Reviews Berkshire Hathaway Guard

Berkshire Hathaway Guard Reviews (6)

DIRTY GAME PLAYED BY BERKSHIRE HATHAWAY MVA INSURANCE CLAIMS
I was involved in a motor vehicle accident on 11th March 2016. For no fault of mine, another vehicle hit my stationery car from behind injuring my both shoulders. So far taken 4 1/2 years and still going. They are trying stressing and bullying tactics.
I have proof to say that the injuries were caused due to the accident.
So far I have seen the following doctors.
Seen my GP
Seen a Physician rehab
Orthopedic Surgeon ( recommend operating and given estimated costs)
Consultant Orthopedic Surgeon
Consultant Rehab
All above doctors have said and I have reports to say the injuries are caused due to the MVA accident on 11th March 2016.
Berkshire Hathaway send me to their physician who told them what they wanted to hear.
He was the only person who said injuries were due to my age he was lying for the Insurance company.
Management of Berkshire Hathaway Insurance company must be ashamed their appointed employees are treating injured people this way.
I must say at the start I was with Allianz Insurance company. After 4 years they handed over the MVA dept to this dirty company.

+1

The worse insurance company anyone can come across.
The worse insurance company anyone can come across. After paying almost 20 years of services for a business premium now I am faced with the cruel reality that Berkshire Hathaway guard would not cut the check, follow-up with my claim. I was assigned Roberto Cartagena. The worse adjuster anyone can have. He does not respond to emails / phone calls.

This company is not reliable, responsible and what they are doing is stealing from their customer with the tactic of prolonging claims to not pay them off. Most claims drop in two years. They respond to emails every 6 months and its with the solo intention of stealing people's money. Whatever you do, don't purchase Berkshire Hathaway guard services its a shame!

+3

Well, I don’t understand how this company recruit employees and what’s its recruiting standard. But I wish I would never ever be assigned to the Adjuster named “Keita Murray”. I couldn’t understand how he handle his work. But he’s like super unliable. He doesn’t care your email your phone call. My claim has been over 3 months and nothing complete. I still didnt get my money to repair my inner property. It’s stupid and waste your time if you choose this company, which is expensive and its employees are not efficient at all. I immediately change to other commercial insurance company.

+1

I would be ashamed to work for this company, and more ashamed to charge a business owner an insurance premium for property and liability coverage when, ultimately they will probably deny the claim and tell the claimant to seek compensation directly from the business owner.

Here is my story:
I purchased fuel at a convenience store in TN. that I frequent regularly. Unfortunately, the gas was contaminated with water, rendering my vehicle inoperable. The gas station freely admitted this was the case, and gave me the contact information for Berkshire Hathaway guard Insurance and their policy number so that I could file a claim. I got my car to my regular mechanic and told him about the water in the tank which he fixed (remove the gas tank, drain the gas tank, clean the tank and fuel lines, reinstall the gas tank) and paid the $380 invoice for the repair. I filed a claim with the insurance company on a Thursday afternoon, and the car was fixed on that Friday. The following Monday, I called Berkshire Hathaway to determine what steps were necessary to process the claim. They told me no claim was on file, so I submitted a new one. 24 to 48 hours later, an adjuster would be assigned to review the case. Four days later, I had to call to see when I would hear from an adjuster as no one had contacted me. Shortly thereafter, I received an email from an adjuster requesting several documents to be faxed in...I did so the next day (a Saturday). On the following Monday, I called to see if the paperwork was in order. I was told the repair invoice could not be read and had to email it to the adjuster. Three days later, I called to see if paperwork was in order, and was told it was and that processing the claim would be fairly quick and straightforward. The next Monday I called again to check on the status of the claim...I was told it had been denied. The reasoning was that they do not cover the replacement of fuel, and since replacing the fuel fixed the car, there were no damages. WHAT? Let's review this disjointed logic for a second. The car had to be FIXED (the underlying damage) BECAUSE of the fuel put in it in the first place...there would be no repair to begin with if not for the contaminated gas...and in order to remove the contaminated fuel, it required a mechanical repair (additional damages). I digress. Additionally, there were quite a few other claimants due to the contaminated fuel whose claims were paid, most approaching 3x the repair bill as mine. My mechanic said he too could have done unnecessary work and charged much more, but instead he did the simplest procedure first and that was all that was required. After talking (more yelling at, I guess) two other disjointed logic purveyors (adjusters), I was told my only recourse was to have the gas station owner pay for the repair out of pocket. Of course he is curious as to what he pays for in his insurance coverage, and redirects me back to Berkshire Hathaway guard since they have paid for the repairs of others.

+1

They use their name to acquire and later scam customers. We purchased workmans’ comp through this company. The monthly premiums were based on the total gross earnings of the employees. I guess they felt they didn’t make enough and billed us for an insane amount at the end of the year (which would come out to 2/3rds of what our employees made). I’ve paid every time, as promised, per our signed mutually agreed upon contract; and this final bill was a little sketchy to say the least. I’ve asked several times to show me a signed contract which would note any type of “minimum.” They will not provide the evidence and attempt to revert to bullying tactics to attempt to get an unlawful payment. I wish I could say they had “hidden fees” but really, they just try to steal from their customers. Obviously, they didn’t get any extra money out of me, and they still haven’t produced a signed document or contract (which is completely unethical). They’re professionalism is, well, wanting. As soon as you push back and ask for evidence, they’ll hang up the phone. Beware of this company.

+1

Review: I have been working with Joe P[redacted] (Ext [redacted]) since late August on a workman's comp issueHe has continued to give me information and or left out important information based on my claimI or my wife basically have to call this guy every week just to be sure he's getting our information in the system and cutting us OUR checkI have left many messages, many unreturned or half answeredJoe has not only displayed a lack of customer support but he has retracked much information based on my claim as well as pushing aside my issuesHe has nelegted to provide account information, hung up on my wife who was simply trying to understand why he was providing wrong info and getting down to the bottom of the issue and status of my claimHis first response "it was early and she caught me off guard which caused me to provide wrong information"Can you imagine taking that to your boss as a reason as to why a Client wasn't your priority?? I would be fired! According to the message this company montiors and records all callsThese recordings should be listened to by upper management as they will clearly see he is not capable of handling a Client's account properlyJoe continues to take his time on the account and his previous answer was, sorry I was out of the officeWhen you are out of the office, is it the Reps job to ensure someone else is handling the accountSo if he goes on vacation for two weeks, that means I don't get my checkI don't think soAnyone in customer service knows that you never hung up on a Client unless there is a threat or foul languageYou also don't provide information to appease your ClientAnd you certainly call a Client/Customer back! Joe P[redacted] is seriously lacking in customer service skills and knowledge of the company, his position as well as Florida lawsHe should be considered a risk to the companyIn the meantime I would suggest a drug test as well based on his deamor and treatment of Clients.Desired Settlement: I want a new Claims adjuster that actually cares about the CustomerWho takes their time to understand and monitor the account properly
Business
Response:
11/18/2014Dear Sir/Madame:This letter is in response to your correspondence regarding the above captioned complaintPlease be advised that NorGUARD Insurance Company (NorGUARD) has reviewed this matter.The complainant, an injured worker, requests assistance regarding the handling of his claim and asks to have a new adjustor assigned to himNorGUARD respectfully submits that this claim has been handled correctly and in a timely mannerAs the complainant alleges, his adjustor was out of the office for one day on 10/24/However, this in no way delayed the issuance of the claimant's checkIn fact, the adjustor had spoken to the claimant on 10/23/and issued a check to the claimant that same dayThe adjustor then spoke with the claimant's wife on 10/25/confirming that the check was issuedAgain, the adjustor was out of the office for only one day, not the two weeks suggested in the complaint.NorGUARD regrets any stress caused to the claimant surrounding the handling of this claimAs a gesture of good faith, a new adjustor was assigned to the claimant on 10/30/2014.We hope the aforesaid is sufficiently responsive to your inquiries regarding this matterIf I can be of any further assistance, please contact me at your convenience,Max M

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Description: Insurance Claim Processing Services

Address: P.O. Box 1368, Wilkes Barre, Pennsylvania, United States, 18703

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