Berkshire Hathaway HomeServices Caliber Realty

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I've read this message and understand that it says it's closed In the previous message, the company indicated that they will schedule an estimate to make the repair which they have offered to do I am satisfied to this point as long as they make the repairs that I've requested and pay the electric bills that they previously said they would Respectfully, [redacted] ***

I would like to make an appointment with my cabinet professional and myself to enter the unit and look closely at the damage and get an estimate to refinish the cabinets.Please make sure that is acceptable to Ms***.Thank you,*** *** REALTOR

Complaint: ***
I am rejecting this response because:BCR failed to mention that I also pointed at that their "before" photo shows the damaged cabinets. I did state that there was no time stamp since could have been taken when they initially began managing the property, however, it doesn't matter because their photo (which is the same one they used to list the property most recently) shows the damaged area. While it is not a close up, you can still see the darkened area on the cabinets where the stain is and which was also documented by the tenant during his move in report. My new property manager visited the property prior to taking over management to introduce himself to the new tenant as the property manager at the end of the month. At that time, the tenant expressed his extreme displeasure with BCR and their responsiveness regarding issues with the home upon move in (garage door and washer not functioning among other things). As I mentioned in my previous report, BCR failed to follow through on either of these issues with my warranty company and also failed to report to the new property management when he assumed management of it. The tenant completed a report of the discrepancies which he claims were also reported to BCR. If BCR denies this, then I question why they failed to complete the initial walk through with the tenant which is part of their responsibility in managing the property. I did not see information from their walk through with the tenant. Regardless, the issues were documented and reported to the new property manager when he made a visit to introduce himself days after move in. He was not attempting to do an inspection but, as I mentioned, the tenant was so frustrated that he kept going on and on about the issues. The new property manager reported the tenant's concerns to me and I asked for photos and this is when I initially began reaching out to BCR about the issues. The cabinet damage was reported and photos were taken when this originally happened. The damage is clearly something that sat for awhile and was also visible in the same spot of the cabinets in the photo that BCR provided that was taken before move in. BCR has had a cleaning person attempt to remove the stain that they claimed to be a minor issue and being blown out of proportion by me. Their attempt to clean the grease/substances from the cabinet damaged the finish on the cabinets and is now worse than it was originally. I believe BCR is attempting to redirect blame so that they are not responsible for having to replace the cabinets that are now more damaged (they now appear bleached). BCR did offer to reimburse the cost of the electric bills but when I've followed up with it since I have not received a response regarding when or how they will be doing it. I also did not receive a final owner's statement from them which I've requested. When I initially contacted Revdex.com, I received a response from BCR within hours claiming their had been family illnesses and they had been busy so hadn't had a chance to respond to my multiple attempts to contact them over several weeks. I'm sure it had nothing to do with that and everything to do with me contacting the Revdex.com. I'm still not satisfied with how this has been resolved. BCR continues to point the finger at me and make it seem as if I'm overreacting. They have minimized my concerns which is part of the reason I initially chose to switch managers so I'm not surprised they've continued to respond this way. The house was not in the condition it should have been and BCR did not complete their management responsibilities during the time they were still responsible for managing it. I would be extremely disappointed if other military families in the area were to use BCR for rental or property management needs. These are photos of the damaged cabinets that were taken when the current tenant moved in and reported the damage. I have photos of the other damage and were all taken when the new property manager walked through the property on 11/20/2017. The photo of the cabinets taken by BCR while it was vacant shows the same damage to the right of the stove (when facing it) even though the photo is taken from a distance. The other damage to the cabinets is harder to see in their before photo since isn't up close
Regards,
*** ***

The e-mail copy attached itemizes and addresses each and every item that Ms. [redacted] wanted to  address.   We have successfully sent back the independent contractor hired to paint the areas needed and repaired the other issues and addressed in the attached email.The only issue...

remaining was the film on the exterior  cabinet doors.  We have pictures of the cabinets prior to the last tenant vacating and there was no evidence of damage to the cabinets when they occupied the unit.  We also have pictures of the cabinets after it was vacated and cleaned which showed no damage. In my opinion the tenant who moved into the unit and who is now occupying the property has damaged the doors with a product he was using.   These pictures were  recently sent to [redacted] and her response to my email was that the pictures were not  time or date stamped and insinuated we were lying.  The current tenant paid a security deposit which TNT Management is holding which is held and used for damages.  We also agreed to pay her $250 for utility reimbursement per her request.  Please let us know what additional information is needed or required to get this matter resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I've read this message and understand that it says it's closed.  In the previous message, the company indicated that they will schedule an estimate to make the repair which they have offered to do.  I am satisfied to this point as long as they make the repairs that I've requested and pay the electric bills that they previously said they would.  Respectfully,[redacted]