Berkshire Hathway

To: The Revdex.com From: Berkshire Hathaway Home Services Carol Ann D***, CNE Realtor ID # [redacted] In response to the consumer complaint regarding their Real Estate transaction on their home starting March 3,until the closing dated September 1,2017,When I listed their property, I did a CMA (Competitive Market Analysis) using comparable active properties as well as recent sales in the areaThe results which shared with them showed a listing range of $95,to $99,We listed the property at $99,leaving room for negotiationsIn this price range, it is common for first time buyers to need Seller assistance, so I used $89,as an estimated sale price with a 6% seller assist amount leaving a return to Seller of $75,The house was in need of many repairs including but not limited to damaged hardwood floors which were pet stained, cracked, broken and missing boardsAt settlement, Sellers actual return would $but after their liens were paid off, there was zero money left.The Sellers agreed that the numbers could work for them and signed off.We subsequently received an offer of $90,with $4,seller assistI handled negotiations with the Buyer's agentWe agreed to reduce the price by $4,which lowered closing costs and $1,in Seller assistThe final sale price was $86,000,We also waived our additional broker fee, which saved the Sellers another $295.00As far as what I had done during the listing period;Market AnalysisListed property - advised Sellers to both sign since they were married, but only deeded to one.Entered into Multi ListUploaded photos, (one was from Seller)Uploaded property into ThePreferredRealty.com, Trulia, Zillow, BerkshireHathaway.com andRealtor.comInstalled LockboxHandled advertisingHeld numerous open housesCreated color brochures for hand-outs and display at property Negotiated on behalf of SeilersArranged for repairs to be completed and junk to be removed from the garage Since the Sellers did not have the funds to cover the repairs to the house, they instructed me to visit parents and collect $from themThe family had a handy man friend that could do the work; however, that did not workoutThe family recommended that I find someone which I did,I met him at the houseHe fixed the leaky pipes and put a new exhaust pipe out of the laundry room window and up the side of the house, feet about to the 2nd floor windowThe original exhaust pipe came out of the window and into the gutter which is a code violation and had to be changed.He also put a new cap on the front of the house, the other one was broken and looked badI sent the seller pictures of theseI told the seller about him and the price ahead of time and they approved.The grass hadn't been cut for weeks and I called the Sellers several timesIt looked terrible, and the neighbors were complaining to me, I offered to get a quote for grass cutting for him.He finally got a contract with Steel City Landscapes to do the grass.I took lamps, timers and tables for the lamps to their home and hooked them up so the house looked lived in and brought a radio for noise, so it would give the illusion of being occupied.The Seller said that just a TV had to be picked up, but they had left a whole garage full of junk that needed to be cleaned outThe seller repeatedly told me that his father or his brother would clean it out before closingThey only took a few things and left the rest.The seller told me he'd have someone there before closing, to clean the garage out,I went over the morning before closing and the garage was still full of junk,I called his brother who said he couldn't find anyone, and he'd keep calling, and he'd call me tomorrow.His brother called me Saturday morning and said he found someoneThey charge $for the 50"and $each for the small ones, and they'd give me a price on the rest when they were there.I said I'd keep trying to find someone cheaper, I found someone who gave me a price of 90-dollars for the whole garage full including the TV'sHe had someone over the next morning.He took everything from the garage including the " TV and the small TV's and some things that were still in the houseHis price was three times less expensive than the seller's brother's quote.I was trying to save the Sellers as much money as I could since they didn't have the money for repairs and had to borrow it from his fatherHis brother's junk man was too expensive, and I called and told him about the one I found and his pricing.I spent all morning and part of Saturday afternoon calling for prices on removing the TV's and the rest of the junk and furnitureIt was Labor Day Weekend, a lot of the places were closed for the holiday, and it was also hard to find someone willing to haul trash away on the Sunday of Labor Day weekend.The buyer was with me the whole time and helped, they ended up keeping the furniture in the house and took the ladder and golf clubsThe buyer was with me when I paid him the $100,00.The handy man was $ [redacted] who lives down the street from the Seller's parentsThe buyer later said he did an excellent job.The junk man was $which was about three times less expensive than the Junk man from that the Seller's brother had contactedThe cash to close was $I took that money to closing and gave to the closing attorney, that adds up to $ from $= $196.42.And I sent the Sellers a check for $200.00.I spent two days of the Labor Day Weekend finding pricing, arranging and helping to clean out the garage full of TV's a Dishwasher other broken appliances and many rusty old tools and lots of junk.The seller said I used all her picturesI asked her to take one picture of that dining room table, because they were taking the table and I knew it would look nice in the picturesI couldn't take any pictures while I was there, as I normally do, because the place was definitely not picture ready, nor was it ever.In the dining room she had to remove a huge cage for some kind of animal, it was not a gerbil, it was largeI asked if they had time to paint the cellar, the paint was thereI knew it would look much betterSo she took a picture to show meShe took two pictures, one of which I requestedThe rest of the pictures were taken by meI couldn't take many, and none of the yardThe yard was ruined from the dogsAt one time they had big dogs in the house.When I listed the property I asked what time restraints they were underHe responded that he had noneHe had insurance that covered him while the house was listed until it was closed.The Purchase Price ended up being higher than any of the comparable houses in Crafton HeightsMany are still on the market that were on the market at the same timeIt has been nine months since this closed and unfortunately I am not able to retrieve the receipts from the work done on the property.I work very hard for every listing that I have, and this one required far more attention than most,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

To: The Revdex.com From: Berkshire Hathaway Home Services Carol Ann D[redacted], CNE Realtor ID #[redacted]In response to the consumer complaint regarding their Real Estate transaction on their home starting March 3,2017 until the closing dated September 1,2017,When I listed their property, I...

did a CMA (Competitive Market Analysis) using comparable active properties as well as recent sales in the area. The results which 1 shared with them showed a listing range of $95,000 to $99,900. We listed the property at $99,900 leaving room for negotiations. In this price range, it is common for first time buyers to need Seller assistance, so I used $89,900 as an estimated sale price with a 6% seller assist amount leaving a return to Seller of $75,920. The house was in need of many repairs including but not limited to damaged hardwood floors which were pet stained, cracked, broken and missing boards. At settlement, Sellers actual return would $78.016. but after their liens were paid off, there was zero money left.The Sellers agreed that the numbers could work for them and signed off.We subsequently received an offer of $90,000 with $4,000 seller assist. I handled negotiations with the Buyer's agent. We agreed to reduce the price by $4,000 which lowered closing costs and $1,000 in Seller assist. The final sale price was $86,000,We also waived our additional broker fee, which saved the Sellers another $295.00As far as what I had done during the listing period;Market AnalysisListed property - advised Sellers to both sign since they were married, but only deeded to one.Entered into Multi ListUploaded photos, (one was from Seller)Uploaded property into ThePreferredRealty.com, Trulia, Zillow, BerkshireHathaway.com andRealtor.comInstalled LockboxHandled advertisingHeld numerous open housesCreated color brochures for hand-outs and display at property Negotiated on behalf of SeilersArranged for repairs to be completed and junk to be removed from the garage Since the Sellers did not have the funds to cover the repairs to the house, they instructed me to visit parents and collect $750 from them. The family had a handy man friend that could do the work; however, that did not workout. The family recommended that I find someone which I did,I met him at the house. He fixed the leaky pipes and put a new exhaust pipe out of the laundry room window and up the side of the house, 50 feet about to the 2nd floor window. The original exhaust pipe came out of the window and into the gutter which is a code violation and had to be changed.He also put a new cap on the front of the house, the other one was broken and looked bad. I sent the seller pictures of these. I told the seller about him and the price ahead of time and they approved.The grass hadn't been cut for weeks and I called the Sellers several times. It looked terrible, and the neighbors were complaining to me, I offered to get a quote for grass cutting for him.He finally got a contract with Steel City Landscapes to do the grass.I took lamps, timers and tables for the lamps to their home and hooked them up so the house looked lived in and brought a radio for noise, so it would give the illusion of being occupied.The Seller said that just a TV had to be picked up, but they had left a whole garage full of junk that needed to be cleaned out. The seller repeatedly told me that his father or his brother would clean it out before closing. They only took a few things and left the rest.The seller told me he'd have someone there before closing, to clean the garage out,I went over the morning before closing and the garage was still full of junk,I called his brother who said he couldn't find anyone, and he'd keep calling, and he'd call me tomorrow.His brother called me Saturday morning and said he found someone. They charge $80 for the 50"and $25 each for the small ones, and they'd give me a price on the rest when they were there.I said I'd keep trying to find someone cheaper, I found someone who gave me a price of 90-100 dollars for the whole garage full including the 4 TV's. He had someone over the next morning.He took everything from the garage including the 50 " TV and the 3 small TV's and some things that were still in the house. His price was three times less expensive than the seller's brother's quote.I was trying to save the Sellers as much money as I could since they didn't have the money for repairs and had to borrow it from his fatherHis brother's junk man was too expensive, and I called and told him about the one I found and his pricing.I spent all morning and part of Saturday afternoon calling for prices on removing the 4 TV's and the rest of the junk and furniture. It was Labor Day Weekend, a lot of the places were closed for the holiday, and it was also hard to find someone willing to haul trash away on the Sunday of Labor Day weekend.The buyer was with me the whole time and helped, they ended up keeping the furniture in the house and took the ladder and golf clubs. The buyer was with me when I paid him the $100,00.The handy man was $300.00 [redacted] who lives down the street from the Seller's parents. The buyer later said he did an excellent job.The junk man was $100.00 which was about three times less expensive than the Junk man from that the Seller's brother had contacted. The cash to close was $153.58. I took that money to closing and gave to the closing attorney, that adds up to $ 553.58 from $750.00 = $196.42.And I sent the Sellers a check for $200.00.I spent two days of the Labor Day Weekend finding pricing, arranging and helping to clean out the garage full of TV's a Dishwasher other broken appliances and many rusty old tools and lots of junk.The seller said I used all her pictures. I asked her to take one picture of that dining room table, because they were taking the table and I knew it would look nice in the pictures. I couldn't take any pictures while I was there, as I normally do, because the place was definitely not picture ready, nor was it ever.In the dining room she had to remove a huge cage for some kind of animal, it was not a gerbil, it was large. I asked if they had time to paint the cellar, the paint was there. I knew it would look much better. So she took a picture to show me. She took two pictures, one of which I requested. The rest of the pictures were taken by me. I couldn't take many, and none of the yard. The yard was ruined from the dogs. At one time they had 4 big dogs in the house.When I listed the property I asked what time restraints they were under. He responded that he had none. He had insurance that covered him while the house was listed until it was closed.The Purchase Price ended up being higher than any of the comparable houses in Crafton Heights. Many are still on the market that were on the market at the same time. It has been nine months since this closed and unfortunately I am not able to retrieve the receipts from the work done on the property.I work very hard for every listing that I have, and this one required far more attention than most,

Carol was more then excited to come and look at our house prior to signing a contract with Bershire to list our house. The entire initial review of the house she hemmed and hawed about how much she wished to sell a property on our street as she was born and raised in the area. The house had floor damage in the living room and dining room from the original owners. The upstairs was carpeted in like new condition with ceramic tile in the kitchen. We did not have the desire to offer a sellers assist as Carol had suggested we would be able to attract a buyer who would be capable of purchasing without assist and had originally we agreed to help with flooring costs instead. As she has already proven, this was obviously another lie, because we got a lower offer then what she originally appraised us and offered the assist to the buyer in lieu of a floor remodel. (Which the floor remodel was supposed to be a cheaper offer because she knew so many people to assist her cheaply) She was supposed to “take care of everything" considering she knew our time restrictions and the type of move out deadline we were on. She told us she had plumbers, floor installers, handymen and many others who would help her along the way to keep the costs to us down. We had told her from the beginning we desired to sell the place as is. The whole house was repainted and cleaned top to bottom before we left. The buyers also received a like new built in microwave, and stove and a washer, dryer and heavy wood desk in the computer room. None of the pictures online were taken by Carol. It is a bold face lie. She actually went as far as to use the pictures from the sale of the house to US from the original owners. We had been promised a staging, flyers, and contact regarding potential buyers. Instead every time she called it was very late at night and the conversations weren't even about the house. My husband had to get up for work very early in the morning and was very irritated speaking with her at 11:00 at night. Carol couldn’t even write an address onto an envelope properly as the check she mailed us for the $200 was returned to her three times. That is if we believe that she sent it when she said she did. When she was questioned she responded that she must have wrote the address incorrectly. Believe me if I was satisfied in the least with her performance I would not waste my time reporting her shoddy work to the Revdex.com. We are currently STILL waiting for proof of repairs on the house. We contacted her boss and was promised these documents again and we still have not received them. Also we do not own four big dogs, we own three but the third was only recently acquired about three weeks before we moved so the yard was not ruined by four large dogs. The landscapers were also acquired by us not per her reccomendation, and we are still in contact with our neighbors who never once complained about the yard to her. Yet another lie. She was actually recommended to us from our across the street neighbor so if there were any issues I would have been the first call, not her. The only trash left for removal for Carol was an old rock band kit in the dining room chest under the window seat and a large TV in the garage. My brother in law came out and cleaned out the supposed four tv's she supposedly paid to have removed and the trash we threw out during the move. So if she can prove that she paid to have all this done why hasn’t it been provided? We got no pictures of the dryer vent problem… which the vent to the dryer goes no where near the gutter as the dryer was in the basement and it ran a vent out of the foundation of the home and blew into a garden box outside. Also no proof of repairs. The pipe in question had been replaced approx. two years ago by Rotor Rooter when the terracotta pipe original to the home cracked. It wasn’t pretty to look at but there were no issues with the compliance of the drain as was certified when the work was originally completed. I still have the original receipts. Funny as I still have the original pictures I took of the home (that Carol claims are hers) on my phone. I actually took a lot more and she didn’t even use them. So in conclusion I reject the business' statement regarding her defense of the product she had originally pitched to us. It paled in comparison to what we thought we where investing in when we entrusted our home sale to Carol Ann D[redacted].