Berkshire Heating & Air Conditioning

I had them try to snake my kitchen sink, and they showed up with a tinker toy of a 25 ft snake. Of course it did not clear the clog. Then they charged me double the service charge for not fixing anything to the point where I had to call another plumber to actually fix the drain. He actually charged less, and fixed the problem. I could not be more unhappy with the so called service. When I complained, they said since he tried to fix it. The charge was right, Do not by any means call this company. They do not back up lack of results and they charged me double the service charge which I could see paying. Unhappy doesn't cover how I feel about them.

Horrible customer service! I am a 73 year old widow who is blind & hearing impaired. On 11/25/14 Berkshire Heating came to my house after I contacted the Columbia Guardian Care Program. I signed a contract for a new furnace & gave a deposit that I was told could be returned to me if I cancelled. The earliest that they could install the furnace was one week later. They left 2 space heaters. On Friday 11/28/14 I emailed & called to cancel the contract, have them pick up the heaters and return my deposit. I WAS TOLD THAT I HAD TO RETURN THE HEATERS TO THEIR OFFICE TO GET MY DEPOSIT BACK! I told them I didn't have a way to return the heaters. I sent a letter to them on 12/1/14. They called on 12/2/14 and asked when I was going to return the heaters. I said I didn't have anyone to return the heaters. I was told there would be a $125 charge for them to come to the house. I got VERY upset because it was overwhelming to me and I needed help! The sales rep came back that day to get the heaters and my deposit is in the mail to me. But this result happened after a lot of stress and anxiety caused by their horrible attitude, poor treatment and bad customer service!

Horrible customer service! I am a 73 year old widow who is blind & hearing impaired. On 11/25/14 Berkshire Heating came to my house after I contacted the Columbia Guardian Care Program. I signed a contract for a new furnace & gave a deposit that I was told could be returned to me if I cancelled. The earliest that they could install the furnace was one week later. They left 2 space heaters. On Friday 11/28/14 I emailed & called to cancel the contract, have them pick up the heaters and return my deposit. I WAS TOLD THAT I HAD TO RETURN THE HEATERS TO THEIR OFFICE TO GET MY DEPOSIT BACK! I told them I didn't have a way to return the heaters. I sent a letter to them on 12/1/14. They called on 12/2/14 and asked when I was going to return the heaters. I said I didn't have anyone to return the heaters. I was told there would be a $125 charge for them to come to the house. I got VERY upset because it was overwhelming to me and I needed help! The sales rep came back that day to get the heaters and my deposit is in the mail to me. But this result happened after a lot of stress and anxiety caused by their horrible attitude, poor treatment and bad customer service!

I purchased a new boiler from this company in October of 2010. Included in the fee of almost $8,000 was a free maintenance service tune-up which took place in 2011. I renewed the Plus Service Plan for the next year (2012) and paid by check on 11/3/11.For some reason, perhaps because the original boiler was purchased in October, their agreement they sent ran from October to October even though I had purchased and paid for the plan in November. I had no problems with getting service last year. I renewed the plan for 2013 and paid with a check dated11/07/12. This should have covered service for this year. My tenant, [redacted] called to schedule an appointment last week and when the guy came he wanted to know how we were going to pay. He didn't perform any services until the payment issue was resolved. I found my contract and the dates say 10/23/12 -10/22/13. When both [redacted] and I called the woman in the office keeps saying that represents last year's service .When I pointed out the date on my checks she says they must have allowed us to pay late. I have bank copies of the 2 checks I sent them which I believe should be enough proof. The woman in the office will not accept this as proof. I would like the service that I paid for to be provided.As a side note: mtheir website lists them as being accredited by the Revdex.com and they display your symbol. Your site lists the as not being accredited.Desired SettlementI would like the service I paid for to be performedBusiness Response Contact Name and Title: [redacted]Contact Phone: XXXXXXXXXXContact Email: [redacted]@MVALLEYCORP.COMI have the customer contract and the date that they were serviced, however in good faith and good business practice I will contact the customer and set up a heating maintenance at no charge.

Furnace failed, technician did not repair properly. Heat is not working.The date is 1/23/14. Furnace was not kicking on so we called Berkshire H&AC to repair as it is extremely cold out and my husband and I are senior citizens myself at 75 years of age, I also have COPD so the heat is very important for me to have. The technician told us the problem was fixed and 2 hours later the heat still hasn't kicked on and the house temperature is dropping. I called back to have the technician come and finish fixing the problem at which point I was told to buy a space heater.Desired SettlementI want the fees refunded for the service that I was charged for but was never completed. My house temperature is dropping and it's supposed to drop to 4F tonight.Business Response This information is not 100% accurate. Our technician did go to the location at approx. 1pm. His work order is noted that he found a bad thermostat, tested the system with a new thermostat and the system operated, he told the customer it needed to be replaced. The customer refused to replace the thermostat at $150. Per the tech, the customer had found that his thermostat was bad and he went himself and purchased a thermostat and it didn't work, and that's when he called us in.The customer called back to the office later in the afternoon and asked to speak with the tech that went to his house. The tech had left for the day and my office staff told him that and offered to have the tech call 1st thing in the morning. They never stated they were without heat or we would have sent another tech out at that time. When I received this complaint today I called the customer right away 8:30am, a man answered and said neither Mr. or Mrs. [redacted] were home. If they return my call I can get another tech out there without a dispatch fee, but there will be no refund for the service/diagnostic from yesterdays visit.

I want to report what I feel is a rip-off from Berkshire Heating and Air Conditioning at the cost of $[redacted] charged to me in the course of 3 visits.I want to report what I feel is a rip-off from Berkshire Heating and Air Conditioning at the cost of $[redacted] charged to me in the course of 3 visits on 9/6, 9/8, 9/11, 2014 to my home for loss of air-conditioning, what was done with the exception of applying freeon and dye on the 2nd visit, was all diagnostic and the proposed further cost to me would be another $760 alone for parts for proposed 4-hour job which did not include their labor costs for replacement. Additionally, they recommended a specialist come in to discuss the cost of a the option of a new A/C. Again this is a rip-off. I believe I have been overcharged for the very limited performance.Desired SettlementI request a $200 refund as I feel I have been highly overcharged for nothing being done other than the freeon and dye application.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@mvalleycorp.comI have reviewed the visits that Mrs. [redacted] is referring to and the cost that she paid is valid. The 1st visit she was changed $99 for an on call service/diagnostic fee for us to come out and diagnose the problem. The coil was found frozen and therefore we had to return the next day when thawed and add the UV Dye and r410a. When we returned we added the dye and R410A. The dye has to stay in the system for approx. a week before we can leak search. She was charged $112 for the dye insertion, no return trip or diagnostic fee. When we returned it was brought to our attention that she was charged the non-contract rate for the dye insertion ($112 instead of $95) so we deducted that difference from the cost of the leak search and she was billed $215 (normally $232). The tech found the leaks and quoted for repair. Mrs. [redacted] then called and cancel her agreement and appointment with [redacted], all done per her request. She was not over charged in any way and she was quoted all rates before we did any work at the location. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I do not accept Berkshire's response and still believe I was overcharged and misled. I do not question the dates Berkshire Heating and Air Conditioning were out. What I was not aware when the dye search was done on 9/11 is that I was not told of that cost until the technician completed his paperwork (for which I waited at least 10+ minutes for him to return from his vehicle to provide me) for that process and it was only when he presented me with the bill for that charge of $215 to me for that service which was to shine some lights on where the dye was inserted on 9/8. In addition, when he presented to me on paper that it would cost me another $761 for parts alone to replace 2 faulty parts outside (no labor costs included) which connected to the outside Unit, I was astounded at the that cost and questioned the value of doing this and was then presented by the technician to have one of their reps come out to quote me a price on a new A/C and then determine where to go. After strong reflection, I opted out of all arrangements with Berkshire Air Heating and Air Conditioning as I felt then and still believe they were exorbitant in their charges and service to me and another ruse to extract more money from me with the potential prospect of my purchasing a new Air Conditioner from them.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)All the 9/29 response from Berkshire Heating and Air Conditioning was submitting a copy of the forms provided to me on the dates they came out. Again, I do not dispute the fact that they came out 9/6 for the $99.00 charge to access that there was a leak and dye be inserted to locate same and the freeon added during that visit. I do not question the $112.00 on 9/8 for the dye application to determine leak location. I do question the $215 charge on 9/11 which as I stated was not made known to me prior to the flashing the light to determine the outside leak and it was only when the paperwork was presented to me that I was aware this cost was $215 which is exhorbitant for that visit. I believe a good faith refund to me from Berkshire of at least $100 is in order and I would be satisfied with that resolution.Final Business Response I will issue a refund of $100, please allow 2-3 weeks for processing.