Berkshire Ninth St. Apartments Reviews (%countItem)
Berkshire Ninth St. Apartments Rating
Address: 749 9th St Ofc, Durham, North Carolina, United States, 27705-4891
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Berkshire Ninth St. Apartments have been actively engaging in fraudulent and unethical business practices; they are not abiding by contractual arrangements and are knowingly not providing concessions to hundreds of tenants which was stated in the contracts. They offered leases with graduate school addendums with a summer concession and they are now taking that back but not letting us out of our lease. They stipulate that the COVID19 situation allows them to retract on them providing the concession to 100+ people. In addition, they have stated to tenants that their motivation is "entirely focused on our profit as we are a business with expenses" and that they don't care to assist tenants who have significant financial hardship. *** (the property manager) is extremely unprofessional, disrespectful, and goes out of his way to scam tenants and steal their money. Something needs to be done to control this business before they continuing impacting 500+ tenants annually by signing contracts and then not abiding by them.
Refund deserve the concession that was contractually agreed to. Nothing less is acceptable or appropriate.
Contact Name and Title: ***Reg Manager
Contact Phone: ***
Contact Email: ***.com
Mr. accusations are completely false. I am in receipt of written correspondence between the on site team and Mr. and can see where *** was trying to assist him and he continued to be argumentative.
In order to assist with a payment agreement for rent all we needed was documentation from his employer that his hours at his job were reduced. Mr. refused to provide this so we were unable to successfully enroll him into a payment plan. We are still more than happy to work out a payment agreement but we do need formal documentation that his hours were reduced. I can provide a copy of the email communication should anyone need it.
In regards to the concession offered, it has and will continue to be be offered as a benefit to graduate students should they be taken off site to participate in an internship. The contract states very clearly that they must have an internship that is at least 50 miles away from the property to qualify for the concession. We have not changed any of our policies or refused to honor our contract and an email was sent to Mr. (along with several others) that reiterated this and stated that we are more than happy to help those financially impacted by cancelled internships with making sure we created rental payment plans. Below is a copy of that email:
Hi all,
I hope everyone copied onto this email is doing well in these unprecedented times.
I wanted to reach out versus the on site team as they have been overwhelmed with emails and calls and I thought that since there are so many people on this email it would be a chance for me to help clarify our policies and practices to hopefully allow you all to better understand what we would need in order to provide you assistance and to help alleviate some of the pressure my on site teams are feeling right now.
The spirit of our discount program is to assist you all when you are required by your internship to travel outside of the area which would force you to find other housing during the internship period. It has always been that if those internships were not more than 50 miles away that you would not be eligible for the discount as you would be living full time in the apartment home and you wouldn't need a secondary place to live.
I do understand that we are in these times of COVID and a lot of the internships have been moved online. Unfortunately, even with COVID that disqualifies you from the concession. As you mentioned we do have a significant population of FUQUA At our property and we are extremely thankful that you all chose B9 to be your home, but we also have 75%+ of non-FUQUA on our property with several of who have lost jobs and are being severely impacted by COVID. It would be extremely distasteful and quite frankly just wrong if we were to offer you all a concession, in a lot of cases where people are still even being paid for their internships, and not be able to do it for our other residents. In regards to our budget, yes we do budget those concessions but as I'm sure you can imagine, we are expecting to already be 5-10% behind in occupancy for May, June and July (approximately $75,000 in rent each month) as we are trying to accommodate incoming FUQUA students and holding apartments longer than we normally would along with being unable to collect a portion of rents that are currently due because of residents experiencing hardships.
Even with those losses, we will still honor the concession for anyone who still qualifies for it.
While we cannot offer the concession for those that don't qualify, we are more than happy to offer the same arrangements to anyone on our property that we are offering to those whose financial ability to pay their rent has been impacted by COVID. If you are experiencing a financial hardship, please reach out to us so we can arrange payment agreements with you all to provide some flexibility. In order to receive a payment plan we just need proof of hardship, for example, either a document showing the internship you had was originally a paid internship and is no longer a paid internship, a reduction of hours or a loss of a job, etc...
I understand that these are unprecedented times and I hope my explanations above clarify any uncertainty.
Sincerely,
***
Regional Manager CAPS
Berkshire Residential Investments
***
***
***
I am unsure where his claims of fraudulent and unethical business practices are coming from as everything I have seen and personally sent out is contrary to that.
I am happy to provide any further clarification should it be necessary.
Unfortunately, Management's response and accusations are simply not true; they have sent numerous emails to residents which directly contradict their points regarding concessions and financial hardship. Over the last several months, the management team has been extremely unprofessional in their communications and has showed significant lack of sympathy for residents during the pandemic, especially those that have lost jobs. Additionally, *** has never directly reached out to me to discuss the challenges of living at this complex and how rude her team has been to me. I have offered to meet with Berkshire management to discuss and resolve these issues if they would first offer an apology for their actions and rude emails in recent months. I have yet to receive that comprehensive apology from any staff member. Berkshire can and should do better regarding their customer service and upholding all of their legal obligations to residents.
I am in receipt of all on site communication and I do not see where there was any of the statements Mr *** is saying happened. The last communication from the manager, ***, was requesting a phone call so he could speak to him to make sure tone wasn't being misinterpreted and stated that he would be more than happy to assist. Mr. refused the phone call and has not made any further attempt to come to a resolution.
If Mr. has perceived any of the communications to be unhelpful or rude, then for that I will apologize. After my review, I do see where *** was trying to be helpful and the help was refused.
I personally have not reached out because I have not received a request directly from Mr.. Again, the last communication from the manager of the property was requesting a phone call but Mr. has refused.
Should there be any additional questions I'd be more than happy to share the communications in question.
Again, we are more than willing to help with a payment arrangement should Mr. be able to produce the necessary documentation that was requested. The concession will not be offered unless the requirements of the contract are met to receive the concession. If the requirements are met to receive the concession we will happily apply it.
Please let me know if there are any additional questions.
Berkshire Ninth St. Apartments have been actively engaging in fraudulent and unethical business practices; they are not abiding by contractual arrangements and are knowingly not providing concessions to hundreds of tenants which was stated in the contracts. They offered leases with graduate school addendums with a summer concession and they are now taking that back but not letting us out of our lease. They stipulate that the COVID19 situation allows them to retract on them providing the concession to 100+ people. In addition, they have stated to tenants that their motivation is "entirely focused on our profit as we are a business with expenses" and that they don't care to assist tenants who have significant financial hardship. *** (the property manager) is extremely unprofessional, disrespectful, and goes out of his way to scam tenants and steal their money. Something needs to be done to control this business before they continuing impacting 500+ tenants annually by signing contracts and then not abiding by them.
Refund deserve the concession that was contractually agreed to. Nothing less is acceptable or appropriate.
Contact Name and Title: ***Reg Manager
Contact Phone: ***
Contact Email: ***.com
Mr. accusations are completely false. I am in receipt of written correspondence between the on site team and Mr. and can see where *** was trying to assist him and he continued to be argumentative.
In order to assist with a payment agreement for rent all we needed was documentation from his employer that his hours at his job were reduced. Mr. refused to provide this so we were unable to successfully enroll him into a payment plan. We are still more than happy to work out a payment agreement but we do need formal documentation that his hours were reduced. I can provide a copy of the email communication should anyone need it.
In regards to the concession offered, it has and will continue to be be offered as a benefit to graduate students should they be taken off site to participate in an internship. The contract states very clearly that they must have an internship that is at least 50 miles away from the property to qualify for the concession. We have not changed any of our policies or refused to honor our contract and an email was sent to Mr. (along with several others) that reiterated this and stated that we are more than happy to help those financially impacted by cancelled internships with making sure we created rental payment plans. Below is a copy of that email:
Hi all,
I hope everyone copied onto this email is doing well in these unprecedented times.
I wanted to reach out versus the on site team as they have been overwhelmed with emails and calls and I thought that since there are so many people on this email it would be a chance for me to help clarify our policies and practices to hopefully allow you all to better understand what we would need in order to provide you assistance and to help alleviate some of the pressure my on site teams are feeling right now.
The spirit of our discount program is to assist you all when you are required by your internship to travel outside of the area which would force you to find other housing during the internship period. It has always been that if those internships were not more than 50 miles away that you would not be eligible for the discount as you would be living full time in the apartment home and you wouldn't need a secondary place to live.
I do understand that we are in these times of COVID and a lot of the internships have been moved online. Unfortunately, even with COVID that disqualifies you from the concession. As you mentioned we do have a significant population of FUQUA At our property and we are extremely thankful that you all chose B9 to be your home, but we also have 75%+ of non-FUQUA on our property with several of who have lost jobs and are being severely impacted by COVID. It would be extremely distasteful and quite frankly just wrong if we were to offer you all a concession, in a lot of cases where people are still even being paid for their internships, and not be able to do it for our other residents. In regards to our budget, yes we do budget those concessions but as I'm sure you can imagine, we are expecting to already be 5-10% behind in occupancy for May, June and July (approximately $75,000 in rent each month) as we are trying to accommodate incoming FUQUA students and holding apartments longer than we normally would along with being unable to collect a portion of rents that are currently due because of residents experiencing hardships.
Even with those losses, we will still honor the concession for anyone who still qualifies for it.
While we cannot offer the concession for those that don't qualify, we are more than happy to offer the same arrangements to anyone on our property that we are offering to those whose financial ability to pay their rent has been impacted by COVID. If you are experiencing a financial hardship, please reach out to us so we can arrange payment agreements with you all to provide some flexibility. In order to receive a payment plan we just need proof of hardship, for example, either a document showing the internship you had was originally a paid internship and is no longer a paid internship, a reduction of hours or a loss of a job, etc...
I understand that these are unprecedented times and I hope my explanations above clarify any uncertainty.
Sincerely,
***
Regional Manager CAPS
Berkshire Residential Investments
***
***
***
I am unsure where his claims of fraudulent and unethical business practices are coming from as everything I have seen and personally sent out is contrary to that.
I am happy to provide any further clarification should it be necessary.
Unfortunately, Management's response and accusations are simply not true; they have sent numerous emails to residents which directly contradict their points regarding concessions and financial hardship. Over the last several months, the management team has been extremely unprofessional in their communications and has showed significant lack of sympathy for residents during the pandemic, especially those that have lost jobs. Additionally, *** has never directly reached out to me to discuss the challenges of living at this complex and how rude her team has been to me. I have offered to meet with Berkshire management to discuss and resolve these issues if they would first offer an apology for their actions and rude emails in recent months. I have yet to receive that comprehensive apology from any staff member. Berkshire can and should do better regarding their customer service and upholding all of their legal obligations to residents.
I am in receipt of all on site communication and I do not see where there was any of the statements Mr *** is saying happened. The last communication from the manager, ***, was requesting a phone call so he could speak to him to make sure tone wasn't being misinterpreted and stated that he would be more than happy to assist. Mr. refused the phone call and has not made any further attempt to come to a resolution.
If Mr. has perceived any of the communications to be unhelpful or rude, then for that I will apologize. After my review, I do see where *** was trying to be helpful and the help was refused.
I personally have not reached out because I have not received a request directly from Mr.. Again, the last communication from the manager of the property was requesting a phone call but Mr. has refused.
Should there be any additional questions I'd be more than happy to share the communications in question.
Again, we are more than willing to help with a payment arrangement should Mr. be able to produce the necessary documentation that was requested. The concession will not be offered unless the requirements of the contract are met to receive the concession. If the requirements are met to receive the concession we will happily apply it.
Please let me know if there are any additional questions.