Berkshire Realty Group

This is a previous landlord that has charged for problems that were resolved while living there and paying rent. I lived with mice and the landlord did nothing until I had code enforcement involved. All I want is for the charges that were made against me during the time I lived there to be removed. I have documentation and work orders proving the constant efforts it took just too get the drywall fixed as mold was building up. I also had the handle fixed on fridge while I was there as well.

I moved into my apartment April 8th. We noticed our screen door to our patio was not there. They said they would install it and it still has not been resolved. I ask regularly, I either don’t get called/emailed back or I get an indefinite answer. The screen door is the primary source of fresh/cool air for our apartment. Since we do not have a door we have to keep our air conditioner on. This results in a higher dpl bill than necessary. When I addressed this to the apartment manager she rolled her eyes and said it has nothing to do with it. She did however say that they would install a temporary magnetic screen until they could get the proper screen installed. That was on the second of September. It is now September 25th and they still have not installed ANY screen.

I can not express in writing how awful my experience with BRG has been.
I stayed in their Crown Station Apartments and had nothing but issues with my stay there.
We'll start from the beginning;
Upon arrival to our apartment everything was dirty. Counter tops where sticky, carpet was ratty. Which I noted in the move in report.
This got nothing done, and I'm convinced they just threw it in the trash after handing it over.
We moved in with a very small dog, which required us to pay 300$ or so dollars. This was to "change the carpet" as the rental agent we paid told us.
About 3 months in we noticed the copious amount of drug addicts that seem to just hang around in the parking lot. Because of this my partner didn't feel safe to go outside, and to be honest neither did I.
About 5 months in it only gets worse, we realize the management are bullies. We wrote the manager a check for the rent amount and didn't think anything of it. Due to a bank error the check bounced although there was enough in the account to pay.
Instead of simply calling us like any normal person would do. They wait about 5 days and let them late fee build to a max (If I remember right was around 150$ extra dollars) and tape a photo copy of our check to our front door. With no attempt of covering our account and routing number. We'd both been at work when this happened so we have no idea how long our bank information was out in the open. Naturally we panic, lock all our accounts and switch it over to new ones.
I call the head office after paying the rent in full including the late fee and not only do they hang up on me the first time without hearing my story (or any words for that matter). They then berate me over the check. I try to explain to them how this is the first time I've missed a payment and what they did was extremely wrong, and could have costed my Wife and I everything from our account. They brush and off and said "well I'll suggest we put it in an envelope next time". I've never heard colder words in my life.
Yet, somehow it gets even worse (if you're still reading).
One night we hear someone running out of the apartment at an alarming rate.
My wife investigates and sees a woman running around in the parking lot and between the woods. We decide it's probably more of the same opioid fueled out bursts we normally see and go to bed. The next day a neighbor with small children asks us if we've seen a woman running around. To which we tell her we saw her last night. Apparently this lady had been staying in their laundry room sleeping and running around in the woods during the day. They called the police on her when they saw her. This resulted in her moving next door into OUR laundry room.
To which my wife noticed multiple articles of clothes missing, we're certain the vagrant stole my Wifes shirt and pants as we saw her wearing them.
We finally spend out year in that drug infested hovel they call an apartment and we're eager to move out. We give them the appropriate notice and I was told that "the apartment looks great, you should get your full deposit back."
Hearing this, I expect to never hear from them again. To be honest if they never sent me a check for the deposit I wouldn't come looking for it to avoid interacting with such a toxic company.
About 3 months pass and we're loving our new home, then I notice a letter in the mail from the one and only. You guessed it, BRG.
They not only claimed that the damage in the apartment wasn't "wear and tear" (750$) ,which when I moved in, marked it was VERY worn, but wanted an extra 90$ from me!
I went to their office and tried to talk to the staff at the Crown Station Office but they mostly said their hands were tied on the matter.
Short version:
Most properties have very poor living conditions
Often encounters with drug addicts
Staff are horrendous to interact and deal with.
You're never getting a deposit back.
Slum Lords gonna Slum.

I am a resident of Timber Ridge Apartments, moving in March 22nd, 2019. Up until the present, May 9th, I have not had access to air conditioning in my unit. In the span of being a resident, temperatures in the unit hit 80 degrees multiple times. I filed a maintenance request the first time (mid-April 2019), and was told to "open my windows", to deal with the heat and that "the AC will be flipped on in May" and that was it. The second time this happened was May 1st, after I had promptly paid my full rent that same day. Again I called, complaining that not only was it 80 degrees and unbearable in my unit, but I even opened the doors and windows and that didn't help. Also, it should be noted that I have severe seasonal allergies this time of year, and am also a woman living alone on the ground floor, so leaving windows and doors open is detrimental to my health and my feelings of safety. Again they told me "we're sorry, we're at the mercy of our vendors, hopefully it's installed next week". It's now "next week", May 9th, and I called a third time, and received this response, "I have no idea when your AC will be turned on. The vendors show up when they are able to, so I can't predict when it will be turned on." On the second attempt when I told them "this must be addressed today", a maintenance person installed a small window unit in my bedroom. Not only is this not the central air I was lead to believe I would have, it does not circulate through the whole apartment (my thermostat is reading 75 degrees with it on) and it needs to be on constantly, running up my energy bill unnecessarily. This is the only solution they have offered, with no date in sight for my actual AC to be available.

I'm a lot of issues with jerri white at sharondale I been trying for a month now and no one's returned my calls or email I lot of what I'm reading is so true but I have pictures and videos to back me up

I lived at Timber Ridge Apartments, which is owned a BRG Apartments complex, which apparently is owned by Berkshire Realty. The whole time I lived there, they demonstrated extremely poor property management. From not handling repairs in a timely manner (or at all) to not addressing community complaints in a timely manner (or at all). I can provide several real examples of this that happened to me:
(1) Downstairs neighbor had long-term, unauthorized guests. Which in itself doesn't bother me, what does bother me is that we live in an illegal state and their guest smoked weed just shy of literally all day every day. My apartment smelled terrible all day every day because even if that guest wasn't actively smoking, that smell rose up and lingered for hours. It took many, many, many calls and desperate pleas for help to get them to do something. Or maybe they were making movements in the background, I wouldn't know. They almost never communicate with residents based off of calls and requests.
(2) Same downstairs neighbor later took on a dog and locked it in his bathroom every day while at work. That would make an incredible amount of noise and also took many, many calls and desperate pleas to get management to do something about it.
(3) Same downstairs neighbor later took on another guest, this time a girlfriend. They got into many physical and verbal altercations and at more than one point had the cops called on them. Side note: I was not responsible for any of those police calls. I complained about them many, many times. Nothing was ever done.
(4) The refrigerator they provided had a broken defrost cycle-- frost would slowly build up and have to be manually melted. I called this in the first time and the repair guy came, showed me how to melt it, and said that if it kept happening I would have to have a new refrigerator brought in. Well... it did happen. Every two weeks or so it would get so frosted over that it would stop working. I called this complaint in 3 times and not only did they never address it, THEY NEVER ONCE CALLED ME BACK. The end result is that for the last 5 or so months of my stay there, I had to hold a hair dryer to the refrigerator every two or so weeks to keep it running and to keep my food cold.
(5) My girlfriend moved in towards the end of my time there. When she moved in, we were proactive and alerted the management office of the plan prior to the move-in as to not break any rules. She applied as a resident, and was told that she specifically would need to provide an additional $300 security deposit to live there. A few things about that (1) I already provided higher than normal deposit, which was the regular deposit ($200) plus pet deposit ($200). Extra deposit should only be required if the applicant has bad credit. My girlfriends score is about 750, just like mine. We refused to pay and was told there was no option here, we HAD to pay. I argued and fought this and eventually ended up with the property manager after several days, who reviewed the application and *gaspit turns out that the lady who demanded $300 from us typed in the numbers wrong, which is why their system said we required additional deposit.
(6) THIS IS WHY I AM FILING A COMPLAINT: I am an exceptionally clean and careful person. A side effect of growing up poor. This is relevant to my complaint. When we moved out (thank god), we cleaned the floors like crazy. Which I have done every time I have moved out and I have never once had deposit held back for carpet repairs. I vacuumed every nook and cranny of that apartment every single Sunday while I lived there. The carpet installed when I received the unit was anything like new at all. It was fraying at the thresholds, matted down in heavy traffic areas, and bunching up in places. I returned it very clean but in that condition. Well I receive a letter 2 weeks letter saying that they are charging me $378 for a replacement carpet.

After all of my terrible experiences there, this was the final straw. It was absolutely unacceptable. I cleaned regularly and laid runner rugs down over the thresholds as to not fray them more. I did absolutely nothing to that carpet. There were no stains, no burn marks, no rips, NOTHING. I called the property manager who accused me loudly, angrily, and adamantly of ruining that "one year old carpet" by wearing it down too much and that the numbers will stand, she refuses to change them. She was EXTRAORDINARY abrasive, loud, and rude. As a result of that and all of my aforementioned experiences here, I also started getting loud and rude. I've done that several times with these terrible managers at this point because being nice won't get you a call back. When you are loud they called you back and scold you for being loud, but at least you know they’re doing something for once. It is also worth noting that this yelling property manager is the third new property manager I've seen running this property in the last 12 months. She also told me, proudly, that she was brought into this complex to "fix it because that hasn't been getting done."

Not only were they keeping ALL of my $400 deposit, but they are telling me that I owe them an additional $84. I absolutely will not pay this because I am beyond certain that I did absolutely nothing to their carpet. I am a careful and clean individual. Their carpet needed to be replaced because it was on its last legs when I moved into the place at the end of November 2017.

If you want additional information please let me know. This place is terrible and I would be happy to do my part to help you take action to hopefully improve that property for the 200+ residents living there.

IMPORTANT NOTE: The property manager called me back after yelling at me the first time and told me that she is sending this case up to corporate for further review. She said "her records show that the carpet was only a year old but my information is only as good as what was entered into the system." The idea being that if corporate finds records that the carpet is older, then they will reverse the charges. I said that I appreciated it, but pointed out that I don't know the age of the carpet and for all I know it could have actually only been a year old, but the point is actually this: it was still in poor shape when it was given to me. I did nothing wrong, regardless of the age of the carpet. At this point she started yelling again and the conversation all but stopped.

I went to these apartments to rent a unit for me and a roommate, upon a few days prior to moving in I was informed, that I would have to wait an additional 2 weeks, before I could move in. I had already put down the $200 deposit to hold the apartment, they stressed to me that I had to move in no later than the 1st as we agreed, now when I asked what was the problem, I was informed that they needed to replace an appliance and it would take 2 weeks, not happy with that I walk into the office and sit down with the Lady running the apartments to no avail she refused to negotiate with me, upon looking around the office I noticed( and my roommate noticed) the apartment we were to move into had been listed on a "Pest" board labelled with a BB(ex. 83BB) we then asked again why it would take 2 weeks and what appliance needed to be replaced she refused, after asking again she said she will see about lifting the admin fee, but would not give us rent free for the partial of the month, facts remain that I believe the "BB" stood for bed bugs and she would not tell us the truth had she done that we would of had a different talk and could of made it work some how. However ultimately I had to go with an option I had not want to do I could not wait 2 weeks to move in so I asked for my deposit back and was told 2 weeks it will take to get it back, after waiting a month, I then contact them again and was told that since I had withdrew I had forfeited the deposit, after hearing this for the 1st time I requested the main office number to which I left a message and got a call back saying I would have my deposit back within 24-48 hours, it has now been a week since that, I have given enough time, and now when I call I get only the answering machine.

I signed a rental agreement with Wentworth Estates who is ran by BRG Realty Group on September 6, 2016. My rent was always due on the first of every month. I knew my lease was over at the end of August 2017 and I knew I had to give 30 day notice if I was going to be moving out when my lease was over. on August 1, 2017 I took my rent check to the office and spoke with Jackie at the front desk about giving my 30 days notice. She had me fill out the Notice of Intent to move out. I was surprised to see that my lease was over on September 6, 2017 in steed of the last day of August. She told me I had to turn in my keys by September 6, 2017 and gave me a list of things to do to insure I would get my whole security deposit back. I asked if I would owe anything for Septembers rent and Jackie told me I did not owe any additional rent. I followed all the cleaning procedures to insure I would get my whole $500 deposit back. When I got my refund check back from BRG on September 22, 2017 it was only for $331.00. It included a paper explaining what charges they had taken out. They took out $112 for 6 days of rent in September, $1 for trash for 6 days, $6 for ResUtility for 6 days, and a $50 late fee. I was very confused and upset by this since I was told I did not owe anything for September by Jackie. I called the office and asked why they did this and they told me I had to speak with the manager Dustin D. I left him a message that Friday September 22nd. I called back on Monday and left an additional message. I finally got a call back from him that Monday and he was very unprofessional on the phone. He kept saying he would not refund anything and proceeded to hang up on me. I called back and the office said they could not get in contact with him. I called to left another message for him on Tues and Wed as well. I had also asked to talk to Jackie several times and she is never available. When I finally got in touch with him on Thursday he said all he would do was refund the $50 late fee and hung up again.