Berkshire Residential Investments Reviews (%countItem)
Berkshire Residential Investments Rating
Address: 1150 Sanctuary Pkwy STE 150, Alpharetta, Georgia, United States, 30009-8501
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+1 (770) 587-5138 |
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www.berkshirecommunities.com
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In November of 2021, management rented the apartment above me to a single mother and her two young children. This family is the bane of my existence, screaming at each other, constantly banging, rattling all of the light fixtures in my apartment. This has gone on every single day and every single night since they moved in.
After numerous calls and emails to management begging and pleading for some relief, I have only been ignored or flat-out lied to.
My mental health is suffering because of this situation. I can't sleep until the noise stops some time after midnight, and I am awakened every morning when the banging resumes, which is usually around 5:30 or 6:00am.
This is the worst place I have ever lived. This must be what Hell is like.
Attempted breakin by someone with a key, only resided at the apartments for 2.5 months, and they confirmed no damage, but refuses to return my deposit
Attempted breakin occurred 8-4-19, and I moved out 8-31 due to not replacing the lock or one of the staff attempting to break in while I was at home. The damage caused was 1130, but they refuse to even reimburse me my deposit which was for a 12 months lease.
Refund of my full deposit and move in and move out costs.
At the time of move in, the resident did not pay a refundable deposit. The chosen option, by the resident, was to pay a one-time nonrefundable fee to a company separate of ours, to be bonded for the amount due.
As a company we do allow residents to move out within 30-days of their move-in date. This is our satisfaction guarantee which allows someone to break their lease with out any penalty. Because she had already expressed being unhappy with her apartment, and then feeling unsafe, we extended this courtesy so she could find a home where she would feel more comfortable.
When an apartment is turned, or prepared for another resident to move in, it is required for locks to be changed. When she stated there was an attempt, we again changed the locks. Because she stated she still felt unsafe, we did not want her to feel forced to remain in the home.
While the guarantee does not refund application and administration fees, it does allow the freedom to move without the consequences of a lease break.
(The consumer indicated he/she DID NOT accept the response from the business.)
The deposit was for a 12 month lease, not for 2 half months. Someone with a key attempted to break in while I was home. This could have been the previous tenant or tenant or someone that is part of the staff. I am demanding my deposit to be returned, I signed a lease for 12 month when I gave my deposit, not for couple months. They place me in imminent danger of allowing someone to break in while I was home.
Ms. *** is aware that I was not the Property Manager at Estates at Bellaire during her full tenancy however she has informed me of the dissatisfaction she experienced during that timeframe. I explained that as part of the make-ready process, apartment locks are changed immediately after a resident moves-out and this has been verified by our maintenance department. According to the system notes, any and all her service requests were completed. In addition, I agreed to waive any fees relating to her late rent when she felt her mail delivery had been compromised plus her locks were changed once again when she informed the management office that she felt her safety was threatened.
We certainly do not want to disregard her safety concerns, as we all know crime has no address. The option to transfer into another apartment was briefly discussed. However, our *** Satisfaction Guarantee allows a new resident to break their lease without penalty within the first 30-days of tenancy and as a courtesy and good will gesture for her peace of mind, we allowed her to take advantage of the *** Guarantee even though she had resided in the apartment for more than 30-days.
Here is some information to help clarify what was paid at the time of move-in:
Application Fee is non-refundable because it's used to pay a 3rd party company to run credit/criminal screenings
Admin/Hold Fee is non-refundable because its applied towards the days the apartment was taken off the market
Sure Deposit is non-refundable as it's a bond payment not a deposit. The payment goes to a 3rd party company not ***. The 3rd party company (Sure Deposit) guarantees the deposit instead of a resident having to pay the money up front. If a refundable deposit had been collected, we would have been able to refund the full amount minus the cost of utilities while the resident was living in the apartment.
Any Refundable deposit or Sure Deposit paid is not tied into a specific lease term. It is the same amount for any length of tenancy. We offer various lease terms.
All applicant documentation is signed and clearly states the charges are non-refundable
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, someone with a key tried to enter the apartment, this could have been the previous tenant (they've lied lied and lied about so many things and have tried to brush this under the rug), or one of the staff members as I previously mentioned in my previous response. They did not discuss transferring me into another unit, and gave me only a 6 day window to get out of the lease due to their neglect/unlawful attempt to enter. They must refund me all my fees including moving fees due to the damage they caused. They are trying to act as if they "allowed" me out of my lease, rather I had every right to move out due to my safety according to TX. Law. They did not take promptly take care of work orders including changing out the lock, then tried to accuse me of giving the key to someone else and that I was hearing things. How they've handled this matter is unacceptable.
It is my understanding Estates at Bellaire has addressed her concerns and have made concessions on her behalf regarding the following items.
She was presented with two free storage closets for the duration of her lease
Fees, which were owed for late rent, were waived because she was concerned with her mail delivery.
Her locks were changed due to her concerns. Although locks are changed every time we are preparing for a new move-in, we changed them again. This we would do for anyone with a concern for safety.
She was let out of her lease because of continued apprehensions and when it was made clear she was not happy at any point during her residency.
We do feel we have worked with her and are not able to make further concessions.
(The consumer indicated he/she DID NOT accept the response from the business.)
They have not done any "favors" as they have stated. They storage units were provided due to giving me storage units on the 3rd floor when I was promised the 2nd floor after repeated request to confirm the 2nd floor. They did not change out the locks prior to move in which is why an attempted break-in occurred, or perhaps one of the staff attempted to break-in. The late fee was reimbursed not as a concession, it was a courtesy credit that they give residents the first time. I was late due to my bank sending my rent payment.
To start, I have never had to go this far with a complaint. If I have had issues with neighbors or my apartment community, I normally just suffer through it. I am a great tenant, and each of my former apartment communities would agree. Recently, I changed my place of residence to ***, a community in Dublin, CA managed by Berkshire. About a week after my move in date, construction began on the commercial property directly below my bedroom and has continued through the date of this correspondence, Nov 2, 2018. I first believe it was extremely cruel to move someone into an environment without giving them prior notice, of what was to come. I put my security deposit down almost a month prior to move in and the apartment community didn't have the decency to inform me they were starting construction during that time. I work from home two days a week, and I work second shift. The noise has awoken me more days than not. I have cried and been stressed on several different occasions. I have inquired with the property management team at *** about the expected duration of the project, and no one seems to have an answer. The apartment has offered no suggestions to remedy the matter as they are required. They have not even been apologetic; yet, they were very hasty with kicking a former tenant out for having wind chimes. This has affected my livelihood in so many ways. My anxiety has increased, and I'm extremely stressed. I have a right to a "quiet and peaceful enjoyment" in my home as stated in California Noise Laws and my lease. I'm astounded at the lack of concern from the management group on this matter. If you don't believe me, just give me a call on Monday. I'm sure the construction noise will be very much alive. There will be noise on occasions, I realize that. However, the experience I have had the last two months, I would never wish on anyone.
Other (requires explanation) If the apartment community can't provide me with a peaceful environment, I suggest moving me to another floor or Berkshire property in the Bay, or terminating my lease with prior payments refunded. I am not attempting to get of paying rent. I faithfully take care of my responsibilities. A quick check to my former properties will reveal the same. I just want my life back in order.
I am the Property Manager at Aster Apartments and I am responding to the complaint that was filed with the Revdex.com. We are a new community that opened a little over a year ago. There is designated retail space on the ground floor of the building which happens to be located beneath the resident's 2nd floor apartment. The retail spaces are currently unoccupied, but started construction for build-out in late-August 2018. The construction is a necessary part of developing the retail spaces. When construction first started on the retail spaces we were not notified by the contractor ahead of time and received a complaint from the resident regarding the jack-hammering and loud noise. Upon finding out that the construction was starting and would be affecting residents, we sent out a notification to all residents in the surrounding areas. The notification outlined the expected duration of the heavy noise/jack-hammering (which was going to be around 5 days). Subsequently, any time we were informed that there will be loud construction, we send out notifications to residents beforehand. The construction would start after 8am which is outside the quite hours, per City of Dublin noise ordinance. The resident had spoken with a member of the leasing team in late August and based on the complaint, we were under the impression the complaint was with regards to notification of expected noise prior to construction taking place. This prompted us to send notifications prior of any heavy construction noise going forward. We were unaware that this was an ongoing issue until we received the Revdex.com complaint. Upon receiving the complaint, I reached out to the resident on 11/16/18 and apologized for any miscommunication, as we were under the impression that the complaint was with regards to notification and not an ongoing noise issue. Now knowing the specifics of the complaint, I explained that the construction noise will be intermittent until the project is completed, but that most of the heavy construction noise should be complete. The resident stated that she still hears constant noise and the she sleeps during the day and it is impacting her sleep. I explained to the resident that we are not able to halt the construction of the retail space, but offered to allow her to transfer to a different location on the property, or even allow her to get out of her lease with no penalty. She explained that the timing is not good for her to move and that she would like to know what the time frame was for completion of the construction. I checked with the contractor and it looks like the construction will be on-going through March 2019, but most of the loud heavy construction is already complete, barring any unforeseen issues.
The resident requested if the louder construction work can be done later in the day versus early in the morning. I was able to speak with the construction manager and he said he will make every attempt to hold off on doing any construction work that may causes more noise until after noon, whenever possible. I have reached out to the resident to provide her with an update but have not been able to speak with her directly as of yet.
We have taken steps to help remedy the situation and feel we have done everything we can to help resolve the matter to the best of our abilities.
I am an active duty military member and my wife and I recently moved out of The *** San Diego (A Berkshire Communities property). Upon reviewing our last statement, we were not given our total deposit of $500 back. We thoroughly cleaned the apartment before leaving and washed the walls of all marks. Per the contract, The *** was to complete a move out inspection to determine all aspects that needed repair by the tenants. This never happened in our case. The *** neglected to hold up their end of the contract and instead simply decided to charge us for a painting and cleaning fee of $250. We took pictures upon departure to document the condition we left the apartment in. We proceeded to call the complex and corporate offices over 10 times over 3 days and sent numerous emails and voicemails, with no response. I think they may be trying to ignore so that we forget about the charges. We also gave two months notice prior to move out, so they had ample time to schedule an inspection.
Product_Or_Service: Apartment lease
Account_Number: Apt
Refund We were essentially robbed $250. Berkshire communities is completely unresponsive and does not care to get back to us regarding this matter. We deserve to be refunded the total amount that they deducted from our deposit, based on both the condition the apartment was left and violation of contractual agreement.
Thank you for contacting us.
Currently, per my maintenance team's notes upon your move out on 7/3/18, it was stated that our cleaning vendor needed to have a full clean due to the apartment home not cleaned upon your move out. Management has provided you with 36 photos of your apartment in which matter you left in. You were charge the vendor's fair amount for apartment cleaning. The painting charge was based on the length of your residency of about a year and was also fairly pro-rated based on your length of your stay. A refund check was cut out on 7/11/2018 to the address you provided us. Please let us know if we can further assist you as we're more than happy to.
Best wishes,
The *** Management
I contact BERKSHIRE DILWORTH in Charlotte to inquire about an apartment. Two weeks later I open my mail and get a move out/move in statement w/ a bill
I inquired about a one bedroom apartment with this complex in Charlotte about a month ago. When I called the company I was told to complete an application for available listings. I made sure to pay close attention to all fees and nowhere on the site or on the application was it stated that I would have to pay or provide my credit card numbers. After the application I was told I would be contacted in 48 hours. I called the company two days later and was not contacted again for over a week. I decided at that point in time that I did not want to rent with a company who does not call me back. Shortly after I started getting calls asking when I was moving into the complex, as well as emails. Usually when someone does not respond it means they have lost interest... well after calls and emails I get a notice in the mail that lists my current address, my new apartment? apart 609 at $1454 a month, which I had never agreed to or discussed with anyone. A move "out" date of 10/17/2017 and a move in date of 10/1/2017. Upon seeing this I freaked out, how dare anyone include a move out quote with my current address on it? I did not agree to an apartment or any dates, I WAS SIMPLY INQUIRING ABOUT IDEAS. I am disappointed because the letter is saying if I do not pay they will turn me into collections, whenever I am clueless about the entire thing, not set in my plans, and I did not agree or communicate with anyone further after the submission of my application and failed attempts to speak to someone about my application.
I am seeking this to be erased from my credit report. This is not fair and not disclosing fees IS ILLEGAL. After failing to be contacted by the complex and moving on with my life I should not be penalized weeks after for my "failure to respond."
We have contacted the complaintant and have since removed the $100 application fee. There is nothing more owed and no longer an issue. Please cancel this claim.
Please cancel