[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Furniture Mart regarding complaint ID
Regards,
*** ***
While we empathize with our customer about her home being broken into, that has no bearing on her deliveryWe followed protocol and delivered to her address as we committed toWe have a signed form stating that the customer must have an adult home on the day of delivery to receive the merchandise, but there was no one at her homeTo that end, we are happy to re-delivery and waive the second delivery fee that is required, or issue a store credit in the amount of her purchaseShe is currently re-scheduled for delivery on March, 23, and we will attempt to complete delivery at that time. In addition, this lady has threatened several of our employees with bodily harm in addition to threatening to "blow up our store" and break all of the windows
Sorry for the delay. The person who normally handles these issues is out on maternity leave. If the customer can call my office at ###-###-####, I will be happy to discuss a resolution to this issue. My office is not staffed as normal, so it might be a couple of days before I get the mesage....
Customer can e-mail me directly at [redacted]@furnituremarts.com and send photos of damages. Thanks...Pete B[redacted]V.P. Sales Furniture Mart###-###-####
When original bed was discovered to be on back order, customer was unsure about re-selecting or waiting for back order to arrive. After several attempts to communicate with the customer, she finally decided to re select. The re-selected item was delivered 05/17/2016 and the customer has accepted.
While we empathize with our customer about her home being broken into, that has no bearing on her delivery. We followed protocol and delivered to her address as we committed to. We have a signed form stating that the customer must have an adult home on the day of delivery to...
receive the merchandise, but there was no one at her home. To that end, we are happy to re-delivery and waive the second delivery fee that is required, or issue a store credit in the amount of her purchase. She is currently re-scheduled for delivery on March, 23, and we will attempt to complete delivery at that time. In addition, this lady has threatened several of our employees with bodily harm in addition to threatening to "blow up our store" and break all of the windows.
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Furniture Mart regarding complaint ID
Regards,
*** ***
While we empathize with our customer about her home being broken into, that has no bearing on her deliveryWe followed protocol and delivered to her address as we committed toWe have a signed form stating that the customer must have an adult home on the day of delivery to receive the merchandise, but there was no one at her homeTo that end, we are happy to re-delivery and waive the second delivery fee that is required, or issue a store credit in the amount of her purchaseShe is currently re-scheduled for delivery on March, 23, and we will attempt to complete delivery at that time. In addition, this lady has threatened several of our employees with bodily harm in addition to threatening to "blow up our store" and break all of the windows
Sorry for the delay. The person who normally handles these issues is out on maternity leave. If the customer can call my office at ###-###-####, I will be happy to discuss a resolution to this issue. My office is not staffed as normal, so it might be a couple of days before I get the mesage....
Customer can e-mail me directly at [redacted]@furnituremarts.com and send photos of damages. Thanks...Pete B[redacted]V.P. Sales Furniture Mart###-###-####
When original bed was discovered to be on back order, customer was unsure about re-selecting or waiting for back order to arrive. After several attempts to communicate with the customer, she finally decided to re select. The re-selected item was delivered 05/17/2016 and the customer has accepted.
While we empathize with our customer about her home being broken into, that has no bearing on her delivery. We followed protocol and delivered to her address as we committed to. We have a signed form stating that the customer must have an adult home on the day of delivery to...
receive the merchandise, but there was no one at her home. To that end, we are happy to re-delivery and waive the second delivery fee that is required, or issue a store credit in the amount of her purchase. She is currently re-scheduled for delivery on March, 23, and we will attempt to complete delivery at that time. In addition, this lady has threatened several of our employees with bodily harm in addition to threatening to "blow up our store" and break all of the windows.