Berman INFINITI Chicago

Initial Business Response / [redacted] (1000, 5, 2015/06/23) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ [redacted] .com Good Morning, I spoke with Mr [redacted] on a number of occasions this past weekWe resolved ***'s concerns [redacted] wanted to replace his car and sell his carHe was concerned that the his car had previous frame damage and that would result in a lower value for his carWe showed him that was not the case...and he agreed with the conclusion I also wanted to help [redacted] out with purchasing his vehicleWe agreed on a fair price for the car and that seemed to make [redacted] very happyHe told me a number of times during the past couple of days, how professional we handled his concerns [redacted] mentioned to me that he is very happy and he might have jumped the gun on his complaintHe told me that he would be contacting the Revdex.com and telling how he is completely satisfied with his experience with Berman's Infiniti of Chicago I would be more than happy to discuss this case with anyone at the Revdex.com Thank you for the information and I am very glad we were able to resolve ***'s concerns All the best, [redacted]

Mrs. [redacted], I am so sorry for your experience with Berman’s Infiniti of Chicago. I did try to reach you by telephone this morning and left you a message with my personal cell number. I have confirmed that a corrected pay off amount has reached [redacted] @ 9:04am on 8/1/2016. I have not confirmed...

that [redacted] has marked your account paid. I will continue to check multiple times a day until your account shows paid. I would like to immediately send you a check for the amounts you are requesting. Please contact me by email (s[redacted]@berman.com) or telephone (cell: 630-917-8945) so that I can confirm those amounts. Again, I apologize for what we should have taken care of in an expeditious manner. Steve [redacted] General Manager

Mr. [redacted], My name is Steve [redacted], I am the General Manager of Berman’s Infiniti of Chicago. I want to let you know that we take all customer concerns seriously. As I am not familiar with your case I will be reaching out to your shortly by telephone to listen to your concerns. I will take the...

necessary action to investigate any dispute and work hard to come to a mutual agreement. Please contact me anytime on my direct line at 312-476-8001 or email me at s[redacted]@berman.com. Steve [redacted]

Initial Business Response /* (1000, 5, 2015/06/23) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
Good Morning,
I spoke with Mr. [redacted] on a number of occasions this past week. We resolved [redacted]'s concerns. [redacted] wanted to replace his...

car and sell his car. He was concerned that the his car had previous frame damage and that would result in a lower value for his car. We showed him that was not the case...and he agreed with the conclusion.
I also wanted to help [redacted] out with purchasing his vehicle. We agreed on a fair price for the car and that seemed to make [redacted] very happy. He told me a number of times during the past couple of days, how professional we handled his concerns. [redacted] mentioned to me that he is very happy and he might have jumped the gun on his complaint. He told me that he would be contacting the Revdex.com and telling how he is completely satisfied with his experience with Berman's Infiniti of Chicago.
I would be more than happy to discuss this case with anyone at the Revdex.com.
Thank you for the information and I am very glad we were able to resolve [redacted]'s concerns.
All the best,
[redacted]