Initial Business Response / [redacted] (1000, 8, 2016/07/01) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @berman.com Mr [redacted] purchased his automobile on 02-25-He signed all State, Federal and Financial documents executing the purchase of this sale Including his bank contract which clearly states his loan terms, interest rate, financed amout and interest paid in the FEDERAL TRUTH AND LENDING disclosure box Furthermore, we perfected the title and paid the State sales tax within the legal timeframe Now four (4) months later the consumer visits our showroom and requests to go over the numbersWe pulled his deal and went over said deal line by lineThis is when the consumer believed he was overchargedSir, our these your signatures? Is this your signed legal and binding contract? Yes and Yes were his answers In closing, we followed all the legal rules and procedures regulated by Indiana Law governing Automobile DealershipsThis consumer signed his documents, took delivery, registered his car and has made four (4) payments Thank you! [redacted] General Manager Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/07/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr [redacted] You were not present during my meeting with [redacted] or [redacted] on 6/6/where only one document was provided with my signatureAlso I was told by [redacted] he was unable to give me a copy of my contract after I spent approximately hours waiting for an answer on how the purchase of my vehicle became [redacted] oppose to the sticker price of [redacted] You also was not present on 6/7/during my second meeting with [redacted] because he did not show me signaturesWhen [redacted] begin to break down the cause of the M.S.R.Phe stated I agreed to an extended warranty of [redacted] and a interior warranty of [redacted] I agree the interior warranty is my signature however I was told by [redacted] that price is already included in the asking price of [redacted] nor was a price of [redacted] itemized in the contractHowever I decline the extended warranty during the purchase of the vehicle on 2/25/16, I don't recall signing a extend warranty document, nor was a signed documentation present during my meeting with [redacted] F on 6/6/& 6/7/When I ask to view the documentation [redacted] Fleft the meeting area and returned several minutes later with an extended warranty that does not resemble my hand writing Mr [redacted] yes I made payments, successful payments as of today 7/5/which is irrelevant for you to address, also it is irrelevant for you to state I am addressing the issue months after the purchase of the vehicleI am a busy man an address issues at my discretionThe issue is I am under the belief deception was used during the purchasing of my vehicle Final Business Response / [redacted] (4000, 12, 2016/07/11) */ This consumers statement of fact regarding his payment history is undeniably relevantIt identifies his length of ownership and obvious proof that he registered the car @ the Bureau of Motor vehicles whereas the consumer MUST present their respective purchase documents to title said vehicleThose documents are the one and same Mr [redacted] signed for months priorThe same documents he claimed he never received, yet, had them to-register his vehicleAdditionally, the price of registration is based on year, make, model and PURCHASE PRICEAgain, all list on his bill of saleTHE PURCHASE PRICE IS CLEARLY MARKED ON THESE DOCUMENTS In summary, if Mr [redacted] needs a fresh copy of his documents I will be more than happy to provide him with such Otherwise, Mr [redacted] purchased a vehicle months prior, signed, registered and has been making payments Mr***'s BUSY schedule does not preclude him from his legal obligation to pay for his vehicle he knowingly signed for and has been paying on Put yourself in my shoes; I no longer possess a legal interest in this automobileMr [redacted] and his leinholder own the car mutually I have no further resolutions for this consumer Thank you! [redacted] General Manager
Initial Business Response / [redacted] (1000, 5, 2017/09/27) */ Mr***'s vehicle was inspected through Infiniti's point inspection on 1/10/at our facility prior to saleDuring inspection, if a vehicle's wheel is bent or damaged it would be noted on our reporting systemUpon review of the used car inspection report, there was no notation for a bent or damaged wheel anywhere on the vehicleThe vehicles rear brake pads were replaced as well as one rear tire on the vehicleNo wheel damage was found or reported and those items were replaced The vehicle was also then taken to [redacted] Infiniti on 1/19/for a car was and a Multi-Point vehicle inspectionOn 4/21/the vehicle was once again serviced at [redacted] Infiniti for an oil change and wheel alignment and again on 7/17/for a car washAt this time another Multi-Point inspection was done At no point did we sell the vehicle with a bent or damaged wheel
Initial Business Response / [redacted] (1000, 16, 2016/09/19) */ Our dealership felt Mrs [redacted] was inadvetantly overcharged approximately [redacted] Therefore, we refunded her this amount which was forwarded to her financial institution to reduce her principle balance financedSaid prood documents are available on request Thank you [redacted] * [redacted] General Mansger XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 18, 2016/09/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr [redacted] contends that this was brought to my attention by the dealershipIn fact, I was the one who continuously questioned their Finance Manger(s) regarding the overcharge After a series of emails to their staff in finance, and NO RESPONSES, I finally made a call to Mr [redacted] and explained to him the trouble I was having with his finance staff not respondingThat is when he admitted I had been overcharged for the vehicle purchased from themAccording to Mr [redacted] , I was supposed to receive [redacted] I was completely unware they sent the payment directly to the bank, as no one from Berman's ever told meThe last conversation I had with Mr [redacted] resulted in him hanging up on meI recently discovered that although a payment of [redacted] was sent to the bank, it was not the amount agreed uponPlease see attached document from Indiana States AttorneyBerman's Infiniti still owe me [redacted] Once this amount is provided, the case can be considered closed Final Consumer Response / [redacted] (4200, 28, 2016/10/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never signed anything of the sortMr [redacted] continues to lie and covtheir unscrupulous greedy dealings in cheating the consumer Why would I sign a credit application knowing I came in with a Pre-Approval letter in handAlso, if that was a requirement, why would the dealership shop my credit around? There would be no reason Also keep in mind that I was ultimately approved by Capital OneMr [redacted] is a glutton, low life attempting to clean up a mess he and his team created with lies and deceit This is just another attempt for Mr [redacted] to cover up the dealerships deceitful practices perpetrated on the consumer If in fact a credit application was signed (NOW I WANT A COPY) by me, I can assure you its only intention should have been to pull my credit for Capital One Final Business Response / [redacted] (4000, 30, 2016/10/12) */ I will send Ms [redacted] a signed copy of her credit applicationThe same one she received in finance when signing for her paperwork That said, we have been more than communicative and responsiveWe owe her nothing further Furthermore, I do not have the time, patience or desire to continue to receive slanderous opinions of our business REGARDLESS OF HER CONTINUED REPLIES THIS IS OUR FINAL CONVERSATIONIF SHE CHOOSES TO FILE MORE COMPLAINTS WE WILL NOT REPLYKEEP IN MIND HER COMPLAINT TO THE ATTORNEY GENERAL WAS ALSO CLOSEDWE REFUNDED THIS CONSUMER FROM AN HONEST ERRORTHERE IS NOTHING ELSE TO DISCUSS THANK YOU [redacted] * [redacted] General Manager XXX-XXX-XXXX
Initial Business Response /* (1000, 5, 2017/09/25) */
The GPS SD card is being ordered today and shipped to the customer's addressWe are also contacting the customer to inform him of thisUpon his receiving the GPS card, we would considered this matter closed
Initial Consumer Rebuttal /*
(2000, 7, 2017/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The dealership sent me a card for GPS withing a couple of days
Initial Business Response /* (1000, 15, 2016/06/13) */
I apologize for the delayed response, however, we just received the mailed letter which apparently was lost in the mail
Ms*** received all her copies and documets as well as a large credit to the error or discrepency on her sales
price
We met together and agreed on a mutual numberShe resigned her contracts reflecting the new numbers SHE AGRRED TO and the matter was closed
In fact they left here relieved and verry happyHer significant other was present and he too was very happy
I am unaware as to why she continues to complain, however, she resigned her contracts and left
WHat more does she expect from us? No one forced her? She signed her legally and binding documents
We executed her loan and title work as we are obligated to
Thank you!
*** ** ***
General Manager
XXX-XXX-XXXX
***@berman.com
Initial Consumer Rebuttal /* (3000, 17, 2016/06/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The GM deducted an amount of *** which was additional money that the dealership fraudulently added to the contract and *** lied and said it was a fee from the bank that accepted the loan which was *** FinancialI have contacted *** Financial and they confirmed that they would never charge a fee to the consumer*** said that they may charge the dealership a fee but it would never be such a substantial amount and it is illegal for the dealership to pass *** fee to the consumerThe cost for the vehicle was *** I agreed to the gap insurance for *** and the tire and rim package for *** also the detail and oil change package for *** I was told by *** and *** that we would receive the package details in the mail along with the gap contractI only received a receipt for the gap contract in the mailTherefore *** committed theft by deception by adding *** to our contract by lying and telling us that we were paying for these additional packages and my fiancée can attest to everything I am statingIn addition to adding this additional money to the contract which I am being charged interest for the billing office signed my name to complete the paperwork which I have the contract and a voicemail the lady left on phoneI have already contacted *** Bank the next step is to contact Infiniti, States attorney, and a lawyerThis dealership should not be able to get away with over charging consumers by lying to them and telling them they are paying for protection packages and not fulfilling their obligationsIf I order a pairing of shoes online or in a store and I never receive the product but I paid for it then that is illegalI want the additional *** plus interest and taxes *** added on my contract to be removedI will be more than happy to provide you any more documentation you needI have no reason to lie and waste my time but I won't be deceived and lied to or have money stolen from me deceptively
Final Business Response /* (4000, 21, 2016/07/05) */
I have no further comments other than I met personally with Ms.*** and her fiancé' as stated in my last replyAt which time I adjusted the numbers according to her satisfaction
Additionally, she chose to keep the tire and wheel warrantyShe resigned her paperwork and she left shaking my hand and thanking me for addressing her concerns
Why would she resign her documents a second time if she was dissatisfied with the price? That is a very logical question? She believed the numbers to be in error originallyI got involvedAdjusted them to her satisfactionShe the resigned A SECOND TIMEWhy is she suddenly not responsible for her loan that she herself signed for? a second time?!
Lastlyno one told her there was a bank fee nor was she charged for oneHer allegations are without meritWe have a sterling reputation with all Federal, State and Local authorities regulating our business and have never been accused of any such non-senseLook for yourself
Our reviews and reputation are beyond reproach
Furthermore, our relationship with *** Bank is also equally stellarNever have we had a contract returned for any reason relevant to violating our dealer agreementWhich charging a consumer a fee is a direct violation of such
Lastly, *** contacted me directly months back and we had a similar conversationIf we had committed any malfeasance *** would have immediately forced us to buy the contract backThey have not and will notShe signed twice and no where can this consumer prove to the contrary
I have no further solutions for Ms***
Initial Business Response /* (1000, 5, 2016/07/12) */
This is a very simple explanationMr*** made a deal with us here @ our Merrillville, Infiniti
locationThe customer resides in OhioTherefore, based on privacy laws and the financial documents he signed the consumer was required to to do
a phone interview from the bank after he took delivery to ensure this consumers identityA phone interview is a common practice for banks financing automobiles to an out of state customer
Additionally, this bank like many others will not do the phone interview/verification in the dealership as obviously fraud could occur as the call could be manipulated
When Mr***' lien-holder contacted him to conduct said interview the numbers HE provided (which were on his LEGAL AND BINDING credit app that he signed? were all disconnected or unavailable
Furthermore, his work number was no good as well
The bank, my staff and myself attempted to contacted Mr*** no less than times(we have a digital log of such) to no avail
In the end the bank returned the contract - unpaid - and we were left searching for Mr*** and our car
Somehow, days later Mr*** responds which I believe it was as a result of us emailing him
At which time the bank agreed to restructure his deal, however, his approval expiredTherefore, they re-approved his loan, yet, over days had elapsed so the book value dropped and his risk score increased as a result of his poor performance in responding to his welcome interview
In conclusion, the bank charged us the dealer his first payment that he had yet to make and a lesser amount than he paid for the car
*** in finance contacted him and gave him those optionsPay your first payment and the difference in the funding amount(that was the total of a *** or return the carHe accepted the first option, provided us his credit card and we moved on
Keep in mind, during the collection of the additional down-payment Mr*** dodged our calls and the banks too
It took an additional week while this man drove our car for over two months for free
Mr*** was very close to having me report him to the Cincinnati police department for grand theft auto
I have zero resolutions for Mr*** and have no plans to continue to take his threatening phone calls to my staff and self alike
Thank you!
*** ** ***
General Manager
Hello,We have been in contact with customer regarding the repairs needed on her vehicleThe vehicle's headlights took on water and is an issue that would not be covered under warrantyHowever, we are working with the customer and have provided the most cost efficient solutionWe have discounted
the labor rate on the job to our cost and Paul in Service is calling her with an updated total. Regards,*** ***Berman Auto Group
Initial Business Response /* (1000, 5, 2015/12/19) */
Contact Name and Title: Charles [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@berman.com
Revdex.com of Northern Indiana
4011 Parnell Avenue
Fort Wayne, IN 46805
260-423-4433. Direct
260-423-3301. Fax
Re: Case # 26063863:...
[redacted]
December 19th, 2015
Dear Ms., [redacted]
I am responding to Ms. [redacted]'s complaint filed here within the Revdex.com.
First, said consumers vehicle was in for services. It was parked in our locked, gated and well-lit service parking lot located in the rear of our building. The following day upon arriving to work we discovered Ms. [redacted]'s vehicle sitting on crates as the wheels and tires had been stolen.
We immediately contacted Ms. [redacted] simultaneous to contacting the Merrillville Police department.
Both were notified of the theft. A police report was filed. Ms. [redacted] and her spouse visited the dealership and we began the process of determining responsibility.
After submitting a claim to our insurance company we were notified that we were not @ fault as the thief had cut the fence-line and entered a secured facility illegally.
Furthermore, we provided Ms. [redacted] with a no-charge loaner vehicle while we resolved this issue.
Since, Ms. [redacted] agreed to file a claim with her insurance company. We agreed to cover her deductible in full.
We executed our mutually agreed upon terms, replaced her vehicle with brand new - exact OEM wheels and brand new tires.
We have also received the funds from her insurance carrier and have contacted her that her vehicle is ready and believe the matter to be closed.
Once she entered into an agreement with her carrier to have the tires replaced and sent us a check, we, obviously, are obligated by law to execute her claim. Otherwise, we would be in jeopardy of insurance fraud.
Additionally, and equally importantly, her claims of no contact are indeed a fabrication as she is driving a loaner vehicle that was furnished to her here @ our dealership. Also, our service manager, and sale consultants have had multiple conversations, email and visits to our dealership during the course of this theft.
I am of the opinion that Ms. [redacted] believes somehow we have intentionally damaged her vehicle. Why I am not sure, however, we have no problem trading her out of her vehicle. That said, let me be clear; she executed an insurance claim to repair the vehicle. WE DID.
Additionally, she and her lender, [redacted] bank own this vehicle mutually. We are in no position to unwind her loan with [redacted] as she signed a legal and binding finance contract, took delivery and we were funded/paid by [redacted].
Once that occurs we no longer have/own a legal interest in her vehicle.
Moving forward I will do anything possible to trade her out of her vehicle, including giving her full value of what she paid for her current Infiniti. Otherwise, I am without the legal authority to unwind her purchase with [redacted]
Kindly contact me directly on XXX-XXX-XXXX, ext. 4503.
Regards and Happy Holiday's!
Charles
Charles [redacted]
General Manager
Berman's Infiniti of Merrillville
XXX-XXX-XXXX Direct
[redacted]@berman.com
InfinitiMerrillville.com
OFFER:
Revdex.com of Northern Indiana
4011 Parnell Avenue
Fort Wayne, IN XXXXX
XXX-XXX-XXXX. Direct
XXX-XXX-XXXX. Fax
Re: Case # 26063863: [redacted]
December 19th, 2015
Dear Ms., [redacted]
I am responding to Ms. [redacted]'s complaint filed here within the Revdex.com.
First, said consumers vehicle was in for services. It was parked in our locked, gated and well-lit service parking lot located in the rear of our building. The following day upon arriving to work we discovered Ms. [redacted]'s vehicle sitting on crates as the wheels and tires had been stolen.
We immediately contacted Ms. [redacted] simultaneous to contacting the Merrillville Police department.
Both were notified of the theft. A police report was filed. Ms. [redacted] and her spouse visited the dealership and we began the process of determining responsibility.
After submitting a claim to our insurance company we were notified that we were not @ fault as the thief had cut the fence-line and entered a secured facility illegally.
Furthermore, we provided Ms. [redacted] with a no-charge loaner vehicle while we resolved this issue.
Since, Ms. [redacted] agreed to file a claim with her insurance company. We agreed to cover her deductible in full.
We executed our mutually agreed upon terms, replaced her vehicle with brand new - exact OEM wheels and brand new tires.
We have also received the funds from her insurance carrier and have contacted her that her vehicle is ready and believe the matter to be closed.
Once she entered into an agreement with her carrier to have the tires replaced and sent us a check, we, obviously, are obligated by law to execute her claim. Otherwise, we would be in jeopardy of insurance fraud.
Additionally, and equally importantly, her claims of no contact are indeed a fabrication as she is driving a loaner vehicle that was furnished to her here @ our dealership. Also, our service manager, and sale consultants have had multiple conversations, email and visits to our dealership during the course of this theft.
I am of the opinion that Ms. [redacted] believes somehow we have intentionally damaged her vehicle. Why I am not sure, however, we have no problem trading her out of her vehicle. That said, let me be clear; she executed an insurance claim to repair the vehicle. WE DID.
Additionally, she and her lender, [redacted] bank own this vehicle mutually. We are in no position to unwind her loan with [redacted] as she signed a legal and binding finance contract, took delivery and we were funded/paid by [redacted].
Once that occurs we no longer have/own a legal interest in her vehicle.
Moving forward I will do anything possible to trade her out of her vehicle, including giving her full value of what she paid for her current Infiniti. Otherwise, I am without the legal authority to unwind her purchase with [redacted]
Kindly contact me directly on XXX-XXX-XXXX, ext. [redacted]
Regards and Happy Holiday's!
Charles
Charles J. [redacted]
General Manager
Berman's Infiniti of Merrillville
XXX-XXX-XXXX Direct
[redacted]@berman.com
InfinitiMerrillville.com
Initial Consumer Rebuttal /* (3000, 8, 2015/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Ms. Anciani-Dutt
I am not in acceptance of Mr. Charles [redacted] response, to to the Revdex.com. It is yet another slap in my face that Mr. Charles [redacted] would actually attempt to portray me as some complaining consumer who has fabricated this entire unfortunate situation that occurred while Berman's was responsible for the safe keeping of my newly purchased vehicle. I am a law enforcement officer 24 years. I am fully aware of the consequences associated with telling untruths. When I initially came to that dealership, I had an appointment with Aeriel which generated from a Truecar certificate for a discount on a purchase. I disclosed to Aeriel my financial situation and she ensured me that she would take care of me. Well that never happened. I was turned over by Aeriel to Ray [redacted] Ray appeared to be honest but I have found out now that he was just trying to push off a vehicle that was listed as certified.And they never honored the Truecar certificate. This FX35 obviously was not up to par, because 2 weeks later I found myself at the service department. I was never immediately contacted by anyone at Berman's regarding the vandalism of my vehicle. I was contacted by the Merrillville PD. at 0917am. That's when I started making phone calls to the Dealership. I have a text message on my cellular phone where I finally texted Ray [redacted] and was told that my car hadn't even made it to the shop yet and that he would keep me posted. I am speculating that Ray obtained information that my vehicle had been stripped he then contacted me and told me not to worry. Ray assured me that Berman's would take care of everything. I did in fact vist the dealership to take pictures of the state of my vehicle. I was once again assured by Ray and the service manager Dave Pennington that everything would be taken care of. I was given a no-charge loaner while the issue is being resolved. As of today 12/28/15 I plan on visiting the dealership because they now claim as of 12/23/15 that the vehicle is repaired. Which makes the "WE DID" PREMATURE. I never agreed with the dealership that it was acceptable to me to file a claim with my insurance company. I was presented with the fact that I "had" to file a claim and then the dealership would pay the deductible. This wasn't a mutual agreement the dealership reneged on how they were going to make my vehicle whole again. Fully aware that I side a contract with the finance company I had no recourse but to file a claim. In this current situation of going into what I thought was a reputable dealership in good faith I fully understand why Mr. Schmitt would lie on me in his response to try and save face. I actually and factually had nothing to gain by fabricating a complaint. I had everything to lose. Mr. Schmitt responded as if I should have not been affected and as if I had no room to complain because they gave me a loaner car. According to the police report when the employee arrived to work the gate was not locked, never mentioning that a fence-line was cut. I have a copy of that police report. Mr. Schmitt himself even being aware that I had called corporate because of their lack of communication obviously is angry and taking this situation personal. Why? I never said to anyone at the dealership that they intentionally damaged my vehicle. So now I question "did they"? Moving forward I am to pick the car up as of today 12/28/15 and hopefully they repaired what I initially brought the vehicle in for. This dealership is totally disrespectful as Mr. Schmitt's response to the Revdex.com has proven. I will although I have lost confidence in the Infiniti Corporation and the way they chose to deal with this theft, look at the inventory and see if there is a comparable vehicle as I do not trust that something else hasn't been tampered with on my vehicle. My insurance has gone up, being no fault of my own. I have already paid my first carnote. The wheels replaced by my insurance were over $6,000. This is ridiculous and then Schmitt sits down and responds to Revdex.com like I am a lier.
Final Business Response /* (4000, 11, 2016/01/07) */
Contact Name and Title: Charles J. [redacted] GM
Ms. [redacted] has accepted my offer to try and trade her out of this vehicle. She made an appointment with her for this Monday, January 1.7.2016.
At this time I consider this matter to be closed.
Thanks
Charles
OFFER:
Initial Business Response /* (1000, 7, 2016/12/19) */
Hello. We reached an amicable agreement to reimburse the consumer for some of her hardships. The check was cut today and will be over-nighted tomorrow. This matter is closed.
Thank you!
[redacted]
Executive Mananger
Initial...
Initial Business Response /* (1000, 16, 2016/09/19) */
Our dealership felt Mrs. [redacted] was inadvetantly overcharged approximately [redacted] Therefore, we refunded her this amount which was forwarded to her financial institution to reduce her principle balance financed. Said prood documents are...
available on request.
Thank you.
[redacted]. [redacted]
General Mansger
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 18, 2016/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr. [redacted] contends that this was brought to my attention by the dealership. In fact, I was the one who continuously questioned their Finance Manger(s) regarding the overcharge.
After a series of emails to their staff in finance, and NO RESPONSES, I finally made a call to Mr. [redacted] and explained to him the trouble I was having with his finance staff not responding. That is when he admitted I had been overcharged for the vehicle purchased from them. According to Mr. [redacted], I was supposed to receive [redacted] I was completely unware they sent the payment directly to the bank, as no one from Berman's ever told me. The last conversation I had with Mr. [redacted] resulted in him hanging up on me. I recently discovered that although a payment of [redacted] was sent to the bank, it was not the amount agreed upon. Please see attached document from Indiana States Attorney. Berman's Infiniti still owe me [redacted] Once this amount is provided, the case can be considered closed.
Final Consumer Response /* (4200, 28, 2016/10/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never signed anything of the sort. Mr. [redacted] continues to lie and cover-up their unscrupulous greedy dealings in cheating the consumer.
Why would I sign a credit application knowing I came in with a Pre-Approval letter in hand. Also, if that was a requirement, why would the dealership shop my credit around? There would be no reason.
Also keep in mind that I was ultimately approved by Capital One. Mr. [redacted] is a glutton, low life attempting to clean up a mess he and his team created with lies and deceit.
This is just another attempt for Mr. [redacted] to cover up the dealerships deceitful practices perpetrated on the consumer.
If in fact a credit application was signed (NOW I WANT A COPY) by me, I can assure you its only intention should have been to pull my credit for Capital One.
Final Business Response /* (4000, 30, 2016/10/12) */
I will send Ms. [redacted] a signed copy of her credit application. The same one she received in finance when signing for her paperwork.
That said, we have been more than communicative and responsive. We owe her nothing further.
Furthermore, I do not have the time, patience or desire to continue to receive slanderous opinions of our business.
REGARDLESS OF HER CONTINUED REPLIES THIS IS OUR FINAL CONVERSATION. IF SHE CHOOSES TO FILE MORE COMPLAINTS WE WILL NOT REPLY. KEEP IN MIND HER COMPLAINT TO THE ATTORNEY GENERAL WAS ALSO CLOSED. WE REFUNDED THIS CONSUMER FROM AN HONEST ERROR. THERE IS NOTHING ELSE TO DISCUSS.
THANK YOU
[redacted]. [redacted]
General Manager
XXX-XXX-XXXX
Initial Business Response /* (1000, 5, 2017/10/11) */
Mrs. [redacted] made the deal with us and agreed to numbers which you will see in the attached signed bill of sale. We did agree to swap tires on the car, give her a second key, and the window etching. We have since swapped the tires, made the second...
key, and if the window etching is not on the car we will take care of it and put it on the vehicle.
I am not sure where the additional government charges are coming from as they are not reflected on our signed bill of sale.
Initial Consumer Rebuttal /* (3000, 7, 2017/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Attached is a picture of all of the windows, WITHOUT etching. I never wanted the etching done. Etching is a big ripped off that only costs a few dollars to be done and then the dealership grossly overcharges for it. My insurance company doesn't discount for it, and it is absolutely does me no good. I want a refund. (the charge was orginally $400, and then reduced to $195) I pointed this out when I brought the car in for service and the sales manager looked at it and then disappeared.
Also attached is a copy of the deal worksheet showing the $314 government charge, which is also in my file at the dealership. It clearly shows the charge. I want a refund.
The price agreed was $10,000. The charges that I am disputing are for the window etching, in which I was told was already done on the car and the govt fees that I beleive are fictitious. I signed all the paperwork thinking these were legitimate charges.
Initial Business Response /* (1000, 5, 2016/09/27) */
There was a clerical error with the payoff of the [redacted] balance as only [redacted] was sent to the lender. The remaining balance of [redacted] is being sent to the lender today to resolve the issue.
Initial Business Response /* (1000, 5, 2017/09/27) */
Mr. [redacted]'s vehicle was inspected through Infiniti's 167 point inspection on 1/10/2017 at our facility prior to sale. During inspection, if a vehicle's wheel is bent or damaged it would be noted on our reporting system. Upon review of the used...
car inspection report, there was no notation for a bent or damaged wheel anywhere on the vehicle. The vehicles rear brake pads were replaced as well as one rear tire on the vehicle. No wheel damage was found or reported and those items were replaced.
The vehicle was also then taken to [redacted] Infiniti on 1/19/17 for a car was and a Multi-Point vehicle inspection. On 4/21/17 the vehicle was once again serviced at [redacted] Infiniti for an oil change and 4 wheel alignment and again on 7/17/17 for a car wash. At this time another Multi-Point inspection was done.
At no point did we sell the vehicle with a bent or damaged wheel.
Initial Business Response /* (1000, 8, 2016/07/01) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@berman.com
Mr. [redacted] purchased his automobile on 02-25-2016. He signed all State, Federal and Financial documents executing the purchase of this sale....
Including his bank contract which clearly states his loan terms, interest rate, financed amout and interest paid in the FEDERAL TRUTH AND LENDING disclosure box.
Furthermore, we perfected the title and paid the State sales tax within the legal timeframe.
Now four (4) months later the consumer visits our showroom and requests to go over the numbers. We pulled his deal and went over said deal line by line. This is when the consumer believed he was overcharged. Sir, our these your 31 signatures? Is this your signed legal and binding contract? Yes and Yes were his answers.
In closing, we followed all the legal rules and procedures regulated by Indiana Law governing Automobile Dealerships. This consumer signed his documents, took delivery, registered his car and has made four (4) payments.
Thank you!
[redacted]
General Manager
Initial Consumer Rebuttal /* (3000, 10, 2016/07/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr. [redacted]
You were not present during my meeting with [redacted] or [redacted] on 6/6/16 where only one document was provided with my signature. Also I was told by [redacted] he was unable to give me a copy of my contract after I spent approximately 3 hours waiting for an answer on how the purchase of my vehicle became [redacted] oppose to the sticker price of [redacted]
You also was not present on 6/7/16 during my second meeting with [redacted] because he did not show me 31 signatures. When [redacted] begin to break down the cause of the M.S.R.P. he stated I agreed to an extended warranty of [redacted] and a interior warranty of [redacted] I agree the interior warranty is my signature however I was told by [redacted] that price is already included in the asking price of [redacted] nor was a price of [redacted] itemized in the contract. However I decline the extended warranty during the purchase of the vehicle on 2/25/16, I don't recall signing a extend warranty document, nor was a signed documentation present during my meeting with [redacted] F on 6/6/16 & 6/7/16. When I ask to view the documentation [redacted] F. left the meeting area and returned several minutes later with an extended warranty that does not resemble my hand writing.
Mr. [redacted] yes I made 4 payments, 5 successful payments as of today 7/5/16 which is irrelevant for you to address, also it is irrelevant for you to state I am addressing the issue 4 months after the purchase of the vehicle. I am a busy man an address issues at my discretion. The issue is I am under the belief deception was used during the purchasing of my vehicle.
Final Business Response /* (4000, 12, 2016/07/11) */
This consumers statement of fact regarding his payment history is undeniably relevant. It identifies his length of ownership and obvious proof that he registered the car @ the Bureau of Motor vehicles whereas the consumer MUST present their respective purchase documents to title said vehicle. Those documents are the one and same Mr. [redacted] signed for 5 months prior. The same documents he claimed he never received, yet, had them to-register his vehicle. Additionally, the price of registration is based on year, make, model and PURCHASE PRICE. Again, all list on his bill of sale. THE PURCHASE PRICE IS CLEARLY MARKED ON THESE DOCUMENTS.
In summary, if Mr. [redacted] needs a fresh copy of his documents I will be more than happy to provide him with such.
Otherwise, Mr. [redacted] purchased a vehicle 5 months prior, signed, registered and has been making payments.
Mr. [redacted]'s BUSY schedule does not preclude him from his legal obligation to pay for his vehicle he knowingly signed for and has been paying on.
Put yourself in my shoes; I no longer possess a legal interest in this automobile. Mr. [redacted] and his leinholder own the car mutually.
I have no further resolutions for this consumer.
Thank you!
[redacted]
General Manager
Initial Business Response / [redacted] (1000, 8, 2016/07/01) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @berman.com Mr [redacted] purchased his automobile on 02-25-He signed all State, Federal and Financial documents executing the purchase of this sale Including his bank contract which clearly states his loan terms, interest rate, financed amout and interest paid in the FEDERAL TRUTH AND LENDING disclosure box Furthermore, we perfected the title and paid the State sales tax within the legal timeframe Now four (4) months later the consumer visits our showroom and requests to go over the numbersWe pulled his deal and went over said deal line by lineThis is when the consumer believed he was overchargedSir, our these your signatures? Is this your signed legal and binding contract? Yes and Yes were his answers In closing, we followed all the legal rules and procedures regulated by Indiana Law governing Automobile DealershipsThis consumer signed his documents, took delivery, registered his car and has made four (4) payments Thank you! [redacted] General Manager Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/07/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr [redacted] You were not present during my meeting with [redacted] or [redacted] on 6/6/where only one document was provided with my signatureAlso I was told by [redacted] he was unable to give me a copy of my contract after I spent approximately hours waiting for an answer on how the purchase of my vehicle became [redacted] oppose to the sticker price of [redacted] You also was not present on 6/7/during my second meeting with [redacted] because he did not show me signaturesWhen [redacted] begin to break down the cause of the M.S.R.Phe stated I agreed to an extended warranty of [redacted] and a interior warranty of [redacted] I agree the interior warranty is my signature however I was told by [redacted] that price is already included in the asking price of [redacted] nor was a price of [redacted] itemized in the contractHowever I decline the extended warranty during the purchase of the vehicle on 2/25/16, I don't recall signing a extend warranty document, nor was a signed documentation present during my meeting with [redacted] F on 6/6/& 6/7/When I ask to view the documentation [redacted] Fleft the meeting area and returned several minutes later with an extended warranty that does not resemble my hand writing Mr [redacted] yes I made payments, successful payments as of today 7/5/which is irrelevant for you to address, also it is irrelevant for you to state I am addressing the issue months after the purchase of the vehicleI am a busy man an address issues at my discretionThe issue is I am under the belief deception was used during the purchasing of my vehicle Final Business Response / [redacted] (4000, 12, 2016/07/11) */ This consumers statement of fact regarding his payment history is undeniably relevantIt identifies his length of ownership and obvious proof that he registered the car @ the Bureau of Motor vehicles whereas the consumer MUST present their respective purchase documents to title said vehicleThose documents are the one and same Mr [redacted] signed for months priorThe same documents he claimed he never received, yet, had them to-register his vehicleAdditionally, the price of registration is based on year, make, model and PURCHASE PRICEAgain, all list on his bill of saleTHE PURCHASE PRICE IS CLEARLY MARKED ON THESE DOCUMENTS In summary, if Mr [redacted] needs a fresh copy of his documents I will be more than happy to provide him with such Otherwise, Mr [redacted] purchased a vehicle months prior, signed, registered and has been making payments Mr***'s BUSY schedule does not preclude him from his legal obligation to pay for his vehicle he knowingly signed for and has been paying on Put yourself in my shoes; I no longer possess a legal interest in this automobileMr [redacted] and his leinholder own the car mutually I have no further resolutions for this consumer Thank you! [redacted] General Manager
Initial Business Response / [redacted] (1000, 5, 2017/09/27) */ Mr***'s vehicle was inspected through Infiniti's point inspection on 1/10/at our facility prior to saleDuring inspection, if a vehicle's wheel is bent or damaged it would be noted on our reporting systemUpon review of the used car inspection report, there was no notation for a bent or damaged wheel anywhere on the vehicleThe vehicles rear brake pads were replaced as well as one rear tire on the vehicleNo wheel damage was found or reported and those items were replaced The vehicle was also then taken to [redacted] Infiniti on 1/19/for a car was and a Multi-Point vehicle inspectionOn 4/21/the vehicle was once again serviced at [redacted] Infiniti for an oil change and wheel alignment and again on 7/17/for a car washAt this time another Multi-Point inspection was done At no point did we sell the vehicle with a bent or damaged wheel
Initial Business Response / [redacted] (1000, 16, 2016/09/19) */ Our dealership felt Mrs [redacted] was inadvetantly overcharged approximately [redacted] Therefore, we refunded her this amount which was forwarded to her financial institution to reduce her principle balance financedSaid prood documents are available on request Thank you [redacted] * [redacted] General Mansger XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 18, 2016/09/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr [redacted] contends that this was brought to my attention by the dealershipIn fact, I was the one who continuously questioned their Finance Manger(s) regarding the overcharge After a series of emails to their staff in finance, and NO RESPONSES, I finally made a call to Mr [redacted] and explained to him the trouble I was having with his finance staff not respondingThat is when he admitted I had been overcharged for the vehicle purchased from themAccording to Mr [redacted] , I was supposed to receive [redacted] I was completely unware they sent the payment directly to the bank, as no one from Berman's ever told meThe last conversation I had with Mr [redacted] resulted in him hanging up on meI recently discovered that although a payment of [redacted] was sent to the bank, it was not the amount agreed uponPlease see attached document from Indiana States AttorneyBerman's Infiniti still owe me [redacted] Once this amount is provided, the case can be considered closed Final Consumer Response / [redacted] (4200, 28, 2016/10/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never signed anything of the sortMr [redacted] continues to lie and covtheir unscrupulous greedy dealings in cheating the consumer Why would I sign a credit application knowing I came in with a Pre-Approval letter in handAlso, if that was a requirement, why would the dealership shop my credit around? There would be no reason Also keep in mind that I was ultimately approved by Capital OneMr [redacted] is a glutton, low life attempting to clean up a mess he and his team created with lies and deceit This is just another attempt for Mr [redacted] to cover up the dealerships deceitful practices perpetrated on the consumer If in fact a credit application was signed (NOW I WANT A COPY) by me, I can assure you its only intention should have been to pull my credit for Capital One Final Business Response / [redacted] (4000, 30, 2016/10/12) */ I will send Ms [redacted] a signed copy of her credit applicationThe same one she received in finance when signing for her paperwork That said, we have been more than communicative and responsiveWe owe her nothing further Furthermore, I do not have the time, patience or desire to continue to receive slanderous opinions of our business REGARDLESS OF HER CONTINUED REPLIES THIS IS OUR FINAL CONVERSATIONIF SHE CHOOSES TO FILE MORE COMPLAINTS WE WILL NOT REPLYKEEP IN MIND HER COMPLAINT TO THE ATTORNEY GENERAL WAS ALSO CLOSEDWE REFUNDED THIS CONSUMER FROM AN HONEST ERRORTHERE IS NOTHING ELSE TO DISCUSS THANK YOU [redacted] * [redacted] General Manager XXX-XXX-XXXX
Initial Business Response /* (1000, 5, 2017/09/25) */
The GPS SD card is being ordered today and shipped to the customer's addressWe are also contacting the customer to inform him of thisUpon his receiving the GPS card, we would considered this matter closed
Initial Consumer Rebuttal /*
(2000, 7, 2017/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The dealership sent me a card for GPS withing a couple of days
Initial Business Response /* (1000, 15, 2016/06/13) */
I apologize for the delayed response, however, we just received the mailed letter which apparently was lost in the mail
Ms*** received all her copies and documets as well as a large credit to the error or discrepency on her sales
price
We met together and agreed on a mutual numberShe resigned her contracts reflecting the new numbers SHE AGRRED TO and the matter was closed
In fact they left here relieved and verry happyHer significant other was present and he too was very happy
I am unaware as to why she continues to complain, however, she resigned her contracts and left
WHat more does she expect from us? No one forced her? She signed her legally and binding documents
We executed her loan and title work as we are obligated to
Thank you!
*** ** ***
General Manager
XXX-XXX-XXXX
***@berman.com
Initial Consumer Rebuttal /* (3000, 17, 2016/06/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The GM deducted an amount of *** which was additional money that the dealership fraudulently added to the contract and *** lied and said it was a fee from the bank that accepted the loan which was *** FinancialI have contacted *** Financial and they confirmed that they would never charge a fee to the consumer*** said that they may charge the dealership a fee but it would never be such a substantial amount and it is illegal for the dealership to pass *** fee to the consumerThe cost for the vehicle was *** I agreed to the gap insurance for *** and the tire and rim package for *** also the detail and oil change package for *** I was told by *** and *** that we would receive the package details in the mail along with the gap contractI only received a receipt for the gap contract in the mailTherefore *** committed theft by deception by adding *** to our contract by lying and telling us that we were paying for these additional packages and my fiancée can attest to everything I am statingIn addition to adding this additional money to the contract which I am being charged interest for the billing office signed my name to complete the paperwork which I have the contract and a voicemail the lady left on phoneI have already contacted *** Bank the next step is to contact Infiniti, States attorney, and a lawyerThis dealership should not be able to get away with over charging consumers by lying to them and telling them they are paying for protection packages and not fulfilling their obligationsIf I order a pairing of shoes online or in a store and I never receive the product but I paid for it then that is illegalI want the additional *** plus interest and taxes *** added on my contract to be removedI will be more than happy to provide you any more documentation you needI have no reason to lie and waste my time but I won't be deceived and lied to or have money stolen from me deceptively
Final Business Response /* (4000, 21, 2016/07/05) */
I have no further comments other than I met personally with Ms.*** and her fiancé' as stated in my last replyAt which time I adjusted the numbers according to her satisfaction
Additionally, she chose to keep the tire and wheel warrantyShe resigned her paperwork and she left shaking my hand and thanking me for addressing her concerns
Why would she resign her documents a second time if she was dissatisfied with the price? That is a very logical question? She believed the numbers to be in error originallyI got involvedAdjusted them to her satisfactionShe the resigned A SECOND TIMEWhy is she suddenly not responsible for her loan that she herself signed for? a second time?!
Lastlyno one told her there was a bank fee nor was she charged for oneHer allegations are without meritWe have a sterling reputation with all Federal, State and Local authorities regulating our business and have never been accused of any such non-senseLook for yourself
Our reviews and reputation are beyond reproach
Furthermore, our relationship with *** Bank is also equally stellarNever have we had a contract returned for any reason relevant to violating our dealer agreementWhich charging a consumer a fee is a direct violation of such
Lastly, *** contacted me directly months back and we had a similar conversationIf we had committed any malfeasance *** would have immediately forced us to buy the contract backThey have not and will notShe signed twice and no where can this consumer prove to the contrary
I have no further solutions for Ms***
Initial Business Response /* (1000, 5, 2016/07/12) */
This is a very simple explanationMr*** made a deal with us here @ our Merrillville, Infiniti
locationThe customer resides in OhioTherefore, based on privacy laws and the financial documents he signed the consumer was required to to do
a phone interview from the bank after he took delivery to ensure this consumers identityA phone interview is a common practice for banks financing automobiles to an out of state customer
Additionally, this bank like many others will not do the phone interview/verification in the dealership as obviously fraud could occur as the call could be manipulated
When Mr***' lien-holder contacted him to conduct said interview the numbers HE provided (which were on his LEGAL AND BINDING credit app that he signed? were all disconnected or unavailable
Furthermore, his work number was no good as well
The bank, my staff and myself attempted to contacted Mr*** no less than times(we have a digital log of such) to no avail
In the end the bank returned the contract - unpaid - and we were left searching for Mr*** and our car
Somehow, days later Mr*** responds which I believe it was as a result of us emailing him
At which time the bank agreed to restructure his deal, however, his approval expiredTherefore, they re-approved his loan, yet, over days had elapsed so the book value dropped and his risk score increased as a result of his poor performance in responding to his welcome interview
In conclusion, the bank charged us the dealer his first payment that he had yet to make and a lesser amount than he paid for the car
*** in finance contacted him and gave him those optionsPay your first payment and the difference in the funding amount(that was the total of a *** or return the carHe accepted the first option, provided us his credit card and we moved on
Keep in mind, during the collection of the additional down-payment Mr*** dodged our calls and the banks too
It took an additional week while this man drove our car for over two months for free
Mr*** was very close to having me report him to the Cincinnati police department for grand theft auto
I have zero resolutions for Mr*** and have no plans to continue to take his threatening phone calls to my staff and self alike
Thank you!
*** ** ***
General Manager
Hello,We have been in contact with customer regarding the repairs needed on her vehicleThe vehicle's headlights took on water and is an issue that would not be covered under warrantyHowever, we are working with the customer and have provided the most cost efficient solutionWe have discounted
the labor rate on the job to our cost and Paul in Service is calling her with an updated total. Regards,*** ***Berman Auto Group
Initial Business Response /* (1000, 5, 2015/12/19) */
Contact Name and Title: Charles [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@berman.com
Revdex.com of Northern Indiana
4011 Parnell Avenue
Fort Wayne, IN 46805
260-423-4433. Direct
260-423-3301. Fax
Re: Case # 26063863:...
[redacted]
December 19th, 2015
Dear Ms., [redacted]
I am responding to Ms. [redacted]'s complaint filed here within the Revdex.com.
First, said consumers vehicle was in for services. It was parked in our locked, gated and well-lit service parking lot located in the rear of our building. The following day upon arriving to work we discovered Ms. [redacted]'s vehicle sitting on crates as the wheels and tires had been stolen.
We immediately contacted Ms. [redacted] simultaneous to contacting the Merrillville Police department.
Both were notified of the theft. A police report was filed. Ms. [redacted] and her spouse visited the dealership and we began the process of determining responsibility.
After submitting a claim to our insurance company we were notified that we were not @ fault as the thief had cut the fence-line and entered a secured facility illegally.
Furthermore, we provided Ms. [redacted] with a no-charge loaner vehicle while we resolved this issue.
Since, Ms. [redacted] agreed to file a claim with her insurance company. We agreed to cover her deductible in full.
We executed our mutually agreed upon terms, replaced her vehicle with brand new - exact OEM wheels and brand new tires.
We have also received the funds from her insurance carrier and have contacted her that her vehicle is ready and believe the matter to be closed.
Once she entered into an agreement with her carrier to have the tires replaced and sent us a check, we, obviously, are obligated by law to execute her claim. Otherwise, we would be in jeopardy of insurance fraud.
Additionally, and equally importantly, her claims of no contact are indeed a fabrication as she is driving a loaner vehicle that was furnished to her here @ our dealership. Also, our service manager, and sale consultants have had multiple conversations, email and visits to our dealership during the course of this theft.
I am of the opinion that Ms. [redacted] believes somehow we have intentionally damaged her vehicle. Why I am not sure, however, we have no problem trading her out of her vehicle. That said, let me be clear; she executed an insurance claim to repair the vehicle. WE DID.
Additionally, she and her lender, [redacted] bank own this vehicle mutually. We are in no position to unwind her loan with [redacted] as she signed a legal and binding finance contract, took delivery and we were funded/paid by [redacted].
Once that occurs we no longer have/own a legal interest in her vehicle.
Moving forward I will do anything possible to trade her out of her vehicle, including giving her full value of what she paid for her current Infiniti. Otherwise, I am without the legal authority to unwind her purchase with [redacted]
Kindly contact me directly on XXX-XXX-XXXX, ext. 4503.
Regards and Happy Holiday's!
Charles
Charles [redacted]
General Manager
Berman's Infiniti of Merrillville
XXX-XXX-XXXX Direct
[redacted]@berman.com
InfinitiMerrillville.com
OFFER:
Revdex.com of Northern Indiana
4011 Parnell Avenue
Fort Wayne, IN XXXXX
XXX-XXX-XXXX. Direct
XXX-XXX-XXXX. Fax
Re: Case # 26063863: [redacted]
December 19th, 2015
Dear Ms., [redacted]
I am responding to Ms. [redacted]'s complaint filed here within the Revdex.com.
First, said consumers vehicle was in for services. It was parked in our locked, gated and well-lit service parking lot located in the rear of our building. The following day upon arriving to work we discovered Ms. [redacted]'s vehicle sitting on crates as the wheels and tires had been stolen.
We immediately contacted Ms. [redacted] simultaneous to contacting the Merrillville Police department.
Both were notified of the theft. A police report was filed. Ms. [redacted] and her spouse visited the dealership and we began the process of determining responsibility.
After submitting a claim to our insurance company we were notified that we were not @ fault as the thief had cut the fence-line and entered a secured facility illegally.
Furthermore, we provided Ms. [redacted] with a no-charge loaner vehicle while we resolved this issue.
Since, Ms. [redacted] agreed to file a claim with her insurance company. We agreed to cover her deductible in full.
We executed our mutually agreed upon terms, replaced her vehicle with brand new - exact OEM wheels and brand new tires.
We have also received the funds from her insurance carrier and have contacted her that her vehicle is ready and believe the matter to be closed.
Once she entered into an agreement with her carrier to have the tires replaced and sent us a check, we, obviously, are obligated by law to execute her claim. Otherwise, we would be in jeopardy of insurance fraud.
Additionally, and equally importantly, her claims of no contact are indeed a fabrication as she is driving a loaner vehicle that was furnished to her here @ our dealership. Also, our service manager, and sale consultants have had multiple conversations, email and visits to our dealership during the course of this theft.
I am of the opinion that Ms. [redacted] believes somehow we have intentionally damaged her vehicle. Why I am not sure, however, we have no problem trading her out of her vehicle. That said, let me be clear; she executed an insurance claim to repair the vehicle. WE DID.
Additionally, she and her lender, [redacted] bank own this vehicle mutually. We are in no position to unwind her loan with [redacted] as she signed a legal and binding finance contract, took delivery and we were funded/paid by [redacted].
Once that occurs we no longer have/own a legal interest in her vehicle.
Moving forward I will do anything possible to trade her out of her vehicle, including giving her full value of what she paid for her current Infiniti. Otherwise, I am without the legal authority to unwind her purchase with [redacted]
Kindly contact me directly on XXX-XXX-XXXX, ext. [redacted]
Regards and Happy Holiday's!
Charles
Charles J. [redacted]
General Manager
Berman's Infiniti of Merrillville
XXX-XXX-XXXX Direct
[redacted]@berman.com
InfinitiMerrillville.com
Initial Consumer Rebuttal /* (3000, 8, 2015/12/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Ms. Anciani-Dutt
I am not in acceptance of Mr. Charles [redacted] response, to to the Revdex.com. It is yet another slap in my face that Mr. Charles [redacted] would actually attempt to portray me as some complaining consumer who has fabricated this entire unfortunate situation that occurred while Berman's was responsible for the safe keeping of my newly purchased vehicle. I am a law enforcement officer 24 years. I am fully aware of the consequences associated with telling untruths. When I initially came to that dealership, I had an appointment with Aeriel which generated from a Truecar certificate for a discount on a purchase. I disclosed to Aeriel my financial situation and she ensured me that she would take care of me. Well that never happened. I was turned over by Aeriel to Ray [redacted] Ray appeared to be honest but I have found out now that he was just trying to push off a vehicle that was listed as certified.And they never honored the Truecar certificate. This FX35 obviously was not up to par, because 2 weeks later I found myself at the service department. I was never immediately contacted by anyone at Berman's regarding the vandalism of my vehicle. I was contacted by the Merrillville PD. at 0917am. That's when I started making phone calls to the Dealership. I have a text message on my cellular phone where I finally texted Ray [redacted] and was told that my car hadn't even made it to the shop yet and that he would keep me posted. I am speculating that Ray obtained information that my vehicle had been stripped he then contacted me and told me not to worry. Ray assured me that Berman's would take care of everything. I did in fact vist the dealership to take pictures of the state of my vehicle. I was once again assured by Ray and the service manager Dave Pennington that everything would be taken care of. I was given a no-charge loaner while the issue is being resolved. As of today 12/28/15 I plan on visiting the dealership because they now claim as of 12/23/15 that the vehicle is repaired. Which makes the "WE DID" PREMATURE. I never agreed with the dealership that it was acceptable to me to file a claim with my insurance company. I was presented with the fact that I "had" to file a claim and then the dealership would pay the deductible. This wasn't a mutual agreement the dealership reneged on how they were going to make my vehicle whole again. Fully aware that I side a contract with the finance company I had no recourse but to file a claim. In this current situation of going into what I thought was a reputable dealership in good faith I fully understand why Mr. Schmitt would lie on me in his response to try and save face. I actually and factually had nothing to gain by fabricating a complaint. I had everything to lose. Mr. Schmitt responded as if I should have not been affected and as if I had no room to complain because they gave me a loaner car. According to the police report when the employee arrived to work the gate was not locked, never mentioning that a fence-line was cut. I have a copy of that police report. Mr. Schmitt himself even being aware that I had called corporate because of their lack of communication obviously is angry and taking this situation personal. Why? I never said to anyone at the dealership that they intentionally damaged my vehicle. So now I question "did they"? Moving forward I am to pick the car up as of today 12/28/15 and hopefully they repaired what I initially brought the vehicle in for. This dealership is totally disrespectful as Mr. Schmitt's response to the Revdex.com has proven. I will although I have lost confidence in the Infiniti Corporation and the way they chose to deal with this theft, look at the inventory and see if there is a comparable vehicle as I do not trust that something else hasn't been tampered with on my vehicle. My insurance has gone up, being no fault of my own. I have already paid my first carnote. The wheels replaced by my insurance were over $6,000. This is ridiculous and then Schmitt sits down and responds to Revdex.com like I am a lier.
Final Business Response /* (4000, 11, 2016/01/07) */
Contact Name and Title: Charles J. [redacted] GM
Ms. [redacted] has accepted my offer to try and trade her out of this vehicle. She made an appointment with her for this Monday, January 1.7.2016.
At this time I consider this matter to be closed.
Thanks
Charles
OFFER:
Initial Business Response /* (1000, 7, 2016/12/19) */
Hello. We reached an amicable agreement to reimburse the consumer for some of her hardships. The check was cut today and will be over-nighted tomorrow. This matter is closed.
Thank you!
[redacted]
Executive Mananger
Initial...
Consumer Rebuttal /* (2000, 10, 2016/12/20) */
Initial Business Response /* (1000, 16, 2016/09/19) */
Our dealership felt Mrs. [redacted] was inadvetantly overcharged approximately [redacted] Therefore, we refunded her this amount which was forwarded to her financial institution to reduce her principle balance financed. Said prood documents are...
available on request.
Thank you.
[redacted]. [redacted]
General Mansger
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 18, 2016/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr. [redacted] contends that this was brought to my attention by the dealership. In fact, I was the one who continuously questioned their Finance Manger(s) regarding the overcharge.
After a series of emails to their staff in finance, and NO RESPONSES, I finally made a call to Mr. [redacted] and explained to him the trouble I was having with his finance staff not responding. That is when he admitted I had been overcharged for the vehicle purchased from them. According to Mr. [redacted], I was supposed to receive [redacted] I was completely unware they sent the payment directly to the bank, as no one from Berman's ever told me. The last conversation I had with Mr. [redacted] resulted in him hanging up on me. I recently discovered that although a payment of [redacted] was sent to the bank, it was not the amount agreed upon. Please see attached document from Indiana States Attorney. Berman's Infiniti still owe me [redacted] Once this amount is provided, the case can be considered closed.
Final Consumer Response /* (4200, 28, 2016/10/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never signed anything of the sort. Mr. [redacted] continues to lie and cover-up their unscrupulous greedy dealings in cheating the consumer.
Why would I sign a credit application knowing I came in with a Pre-Approval letter in hand. Also, if that was a requirement, why would the dealership shop my credit around? There would be no reason.
Also keep in mind that I was ultimately approved by Capital One. Mr. [redacted] is a glutton, low life attempting to clean up a mess he and his team created with lies and deceit.
This is just another attempt for Mr. [redacted] to cover up the dealerships deceitful practices perpetrated on the consumer.
If in fact a credit application was signed (NOW I WANT A COPY) by me, I can assure you its only intention should have been to pull my credit for Capital One.
Final Business Response /* (4000, 30, 2016/10/12) */
I will send Ms. [redacted] a signed copy of her credit application. The same one she received in finance when signing for her paperwork.
That said, we have been more than communicative and responsive. We owe her nothing further.
Furthermore, I do not have the time, patience or desire to continue to receive slanderous opinions of our business.
REGARDLESS OF HER CONTINUED REPLIES THIS IS OUR FINAL CONVERSATION. IF SHE CHOOSES TO FILE MORE COMPLAINTS WE WILL NOT REPLY. KEEP IN MIND HER COMPLAINT TO THE ATTORNEY GENERAL WAS ALSO CLOSED. WE REFUNDED THIS CONSUMER FROM AN HONEST ERROR. THERE IS NOTHING ELSE TO DISCUSS.
THANK YOU
[redacted]. [redacted]
General Manager
XXX-XXX-XXXX
Initial Business Response /* (1000, 5, 2017/10/11) */
Mrs. [redacted] made the deal with us and agreed to numbers which you will see in the attached signed bill of sale. We did agree to swap tires on the car, give her a second key, and the window etching. We have since swapped the tires, made the second...
key, and if the window etching is not on the car we will take care of it and put it on the vehicle.
I am not sure where the additional government charges are coming from as they are not reflected on our signed bill of sale.
Initial Consumer Rebuttal /* (3000, 7, 2017/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Attached is a picture of all of the windows, WITHOUT etching. I never wanted the etching done. Etching is a big ripped off that only costs a few dollars to be done and then the dealership grossly overcharges for it. My insurance company doesn't discount for it, and it is absolutely does me no good. I want a refund. (the charge was orginally $400, and then reduced to $195) I pointed this out when I brought the car in for service and the sales manager looked at it and then disappeared.
Also attached is a copy of the deal worksheet showing the $314 government charge, which is also in my file at the dealership. It clearly shows the charge. I want a refund.
The price agreed was $10,000. The charges that I am disputing are for the window etching, in which I was told was already done on the car and the govt fees that I beleive are fictitious. I signed all the paperwork thinking these were legitimate charges.
Initial Business Response /* (1000, 5, 2016/09/27) */
There was a clerical error with the payoff of the [redacted] balance as only [redacted] was sent to the lender. The remaining balance of [redacted] is being sent to the lender today to resolve the issue.
Initial Business Response /* (1000, 5, 2017/09/27) */
Mr. [redacted]'s vehicle was inspected through Infiniti's 167 point inspection on 1/10/2017 at our facility prior to sale. During inspection, if a vehicle's wheel is bent or damaged it would be noted on our reporting system. Upon review of the used...
car inspection report, there was no notation for a bent or damaged wheel anywhere on the vehicle. The vehicles rear brake pads were replaced as well as one rear tire on the vehicle. No wheel damage was found or reported and those items were replaced.
The vehicle was also then taken to [redacted] Infiniti on 1/19/17 for a car was and a Multi-Point vehicle inspection. On 4/21/17 the vehicle was once again serviced at [redacted] Infiniti for an oil change and 4 wheel alignment and again on 7/17/17 for a car wash. At this time another Multi-Point inspection was done.
At no point did we sell the vehicle with a bent or damaged wheel.
Initial Business Response /* (1000, 8, 2016/07/01) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@berman.com
Mr. [redacted] purchased his automobile on 02-25-2016. He signed all State, Federal and Financial documents executing the purchase of this sale....
Including his bank contract which clearly states his loan terms, interest rate, financed amout and interest paid in the FEDERAL TRUTH AND LENDING disclosure box.
Furthermore, we perfected the title and paid the State sales tax within the legal timeframe.
Now four (4) months later the consumer visits our showroom and requests to go over the numbers. We pulled his deal and went over said deal line by line. This is when the consumer believed he was overcharged. Sir, our these your 31 signatures? Is this your signed legal and binding contract? Yes and Yes were his answers.
In closing, we followed all the legal rules and procedures regulated by Indiana Law governing Automobile Dealerships. This consumer signed his documents, took delivery, registered his car and has made four (4) payments.
Thank you!
[redacted]
General Manager
Initial Consumer Rebuttal /* (3000, 10, 2016/07/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr. [redacted]
You were not present during my meeting with [redacted] or [redacted] on 6/6/16 where only one document was provided with my signature. Also I was told by [redacted] he was unable to give me a copy of my contract after I spent approximately 3 hours waiting for an answer on how the purchase of my vehicle became [redacted] oppose to the sticker price of [redacted]
You also was not present on 6/7/16 during my second meeting with [redacted] because he did not show me 31 signatures. When [redacted] begin to break down the cause of the M.S.R.P. he stated I agreed to an extended warranty of [redacted] and a interior warranty of [redacted] I agree the interior warranty is my signature however I was told by [redacted] that price is already included in the asking price of [redacted] nor was a price of [redacted] itemized in the contract. However I decline the extended warranty during the purchase of the vehicle on 2/25/16, I don't recall signing a extend warranty document, nor was a signed documentation present during my meeting with [redacted] F on 6/6/16 & 6/7/16. When I ask to view the documentation [redacted] F. left the meeting area and returned several minutes later with an extended warranty that does not resemble my hand writing.
Mr. [redacted] yes I made 4 payments, 5 successful payments as of today 7/5/16 which is irrelevant for you to address, also it is irrelevant for you to state I am addressing the issue 4 months after the purchase of the vehicle. I am a busy man an address issues at my discretion. The issue is I am under the belief deception was used during the purchasing of my vehicle.
Final Business Response /* (4000, 12, 2016/07/11) */
This consumers statement of fact regarding his payment history is undeniably relevant. It identifies his length of ownership and obvious proof that he registered the car @ the Bureau of Motor vehicles whereas the consumer MUST present their respective purchase documents to title said vehicle. Those documents are the one and same Mr. [redacted] signed for 5 months prior. The same documents he claimed he never received, yet, had them to-register his vehicle. Additionally, the price of registration is based on year, make, model and PURCHASE PRICE. Again, all list on his bill of sale. THE PURCHASE PRICE IS CLEARLY MARKED ON THESE DOCUMENTS.
In summary, if Mr. [redacted] needs a fresh copy of his documents I will be more than happy to provide him with such.
Otherwise, Mr. [redacted] purchased a vehicle 5 months prior, signed, registered and has been making payments.
Mr. [redacted]'s BUSY schedule does not preclude him from his legal obligation to pay for his vehicle he knowingly signed for and has been paying on.
Put yourself in my shoes; I no longer possess a legal interest in this automobile. Mr. [redacted] and his leinholder own the car mutually.
I have no further resolutions for this consumer.
Thank you!
[redacted]
General Manager