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Berman News Service

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Berman News Service Reviews (2)

Review: I am writing today to complain of the poor service that we are receiving from Berman News Service: newspaper delivery service. I cant tell you how many times we have not received our papers as required. We have been with Berman News going on five years now, and each time we have an issue, we call into the number provided (XXX) XXX-XXXX and leave a message. Not once have we received our paper as defined on their web site, Any redelivery requests received by 9:15am can have that paper redelivered the same day. We have talked with their customer service representative [redacted] several times of this issue with little change in the results. In fact most times when we talk to the customer representatives, my wife and I feel we have done something wrong. I am very annoyed over this kind of service rendered to me. Not delivering the paper is very irresponsible act. I am shocked that this company employs such unprofessional practices of delivery.

Desired Settlement: I would welcome the opportunity to discuss matters further and to learn of how Berman News Service propose to prevent a similar situation from recurring, but they never seem to follow up.

Business

Response:

Consumer Response /* (-5, 10, 2013/06/24) */

The CEO sent a letter of apologized that addressed the issue with the web site, customer service and the substandard service that we have been received. I would be a happy to provide, but there is no place to attach a file. Thanks you for the help!

Review: The paper service delivery company directly managed by [redacted] continue to be deliver our papers to the wrong location; in the street, not were requested at the steps, countless times late weekend forget it, we usually go buy our papers at the corner store, and not delivered in a timely manner mostly weekends, sometimes not at all, next day papers are delivered. We have mention this to [redacted] on several occasions that the service delivery company has been somewhat hostel at times. [redacted], Berman representative, when we requested a new service driver, she has stated; The same person delivers both your [redacted] and [redacted] so not sure why he isn't tossing both up the driveway. I cannot have a new driver assigned to you. After countless requests to correct a simple situation of delivery with no avail, we have given up and cancelled the paper in its entirety.Desired Settlement: This is our second complaint to the Revdex.com about [redacted]. We would like a refund for the month of July, 2015, whats left of it, and an apology letter in writing from [redacted], Bermans account representative that we have been dealing with over the years to correct countless requests and multiple issue with our paper service delivery.

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Description: Newspapers

Address: PO Box 645, Wilton, Connecticut, United States, 06897-0645

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