Initial Business Response / [redacted] (1000, 5, 2014/04/21) */ Mid City Nissan had no record of request to cancel from Mr [redacted] However as soon as we were made aware of his request to cancel we immediately did so and his refund was given to himThese refunds come from the warranty provider not Mid City NissanWe have no way of determining how much they will be for or how long they will take to receiveI would suggest Mr [redacted] take up any further requests with the warranty provider as they are the only ones who would have the ability to facilitate his request [redacted] General Manager Mid City Nissan Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the first time I hear from Mid City Nissan that they have no record of my cancellation request, their answer for the past months was always: We are waiting for the moneyFurthermore, I personally showed one of the managers Mr [redacted] the cancellation request form dated 7/14/ The dealer cancellation request is attached to my response, dated 7/14/and signed by their director of finance department at the timeSuch important requests should not be lost, and if they do get lost, action should be taken to correct any issues with the customerCustomers should not go through hassle and lose money because of lost requests My check was paid to Mid City Nissan and not to the providerIf Mid City Nissan lost my request and did not inform me of that until I complained through Revdex.com (months later), I do not see the rationale or the need for me to take up any further requests with the warranty provider as Mr [redacted] (general manager) suggested
Initial Business Response / [redacted] (1000, 5, 2015/04/27) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ [redacted] .com Our office applied for and sent refund as promisedRecords indicate a refund of $was issued on 4/15/and a check for that amount was in fact cashed by customer who has filed this complaintWe are quite puzzled with this complaint and have all paperwork to prove our caseIf your office should request them we would be happy to oblige Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/27) */ Hello this is in reference to the business name of Mid City Nissan I have been trying to select the option for resolving this current dispute and for some reason my computer keeps freezing up on meI am happy with the results of this dispute and would like to cancel it Thanks, [redacted]
Initial Business Response /* (1000, 5, 2015/09/17) */
Contact Name and Title: *** *** G.M
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
The original tires on this customers car were *** tires when newWe installed comparable *** tires as per
standard operating procedures and estimateThe invoice given to the customer states *** because *** is owned by *** and invoices show *** even when *** Tires" are used as this is how we get invoiced from the manufacturerOur service manager, who contrary to claims in this complaint, has been in many lengthy conversations explaining this and other points in infinite detail
Customer had concerns with her "Road Hazard" warranty being carried over to her new tires which was explained to her as being a "non issue" and we would be more than happy to provide this in writing
Customer had asked for a full refund claiming her wheel lugs were not tightened properlyThis is simply incorrectOur service manager oversaw this vehicles wheel lugs being properly installed, torqued, tightened, and road tested as per factory guidelines while he was standing next to the vehicle waiting for its completionHe did this in order to make certain the customer, who was here waiting at the time, would get the vehicle as soon as it was completedFurthermore the technician who completed this job is a Union Certified Master technician with an impeccable unblemished record of service
When our service manager became aware of the complaint he reviewed all of the customers concerns with both adviser and technician, found nothing out of order, spoke to the client, and offered a refund of labor as a "good faith gesture." He offered "good faith" for the slight miscommunication regarding the installed tire brand/invoice not because of improper installation of lugs
The customer neglected to mention they drove this car home after leaving our dealership and the "loose lugs" did no occur until the following dayThis further proves the lugs in question were installed properly as this issue would of surfaced on the drive home if improperly installed
We have no way of knowing what actually happened to the lugs, can only theorize, but we do know beyond a shadow of doubt they left our shop properly installed
In closing to show our adamant pursuit of customer satisfaction, the offer of free labor still standsIf customer is unhappy with the installed tires we will offer a full credit towards the purchase/exchange of any other tires we offer with again no labor chargeWe do feel the need to stand our ground on "no additional refund" as we have done nothing wrong and desperately tried to help this customer in every way humanly possible
We hope our customer will understand that we properly serviced this vehicle and will hopefully return to us for all future service needs
Initial Consumer Rebuttal /* (3000, 7, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The tires that were on my car were *** *** *** and I was specifically told I was getting the same tires that were on my car, not a comparable tireThere was no explanation ever given that the reason my invoice states Dunlop is because it is owned by *** If I had been given this information, I would have never stated it in my complaintIn fact, when I picked up my car on the morning of August 27th, I stated "Oh my invoice says *** but I thought I was getting *** tires"He then stated "What is wrong with *** I have those on my car and they are good tires"All while the service manger was standing right there and no one offered the explanation that it says *** because they are invoiced this way from the manufactureI spoke to the service manger one time on Friday afternoon on August 28th around 3pmSpeaking to someone once on the phones is not a few times as stated in their responseThat conversation ended with me stating my concern about how my invoice references *** and not *** which is on my carHe did not offer an explanation to thisInstead, he asked when I was coming back into town, gave me his cell phone number, and said give me a call and we will sit down when you are back in town to discuss all of these mattersAs stated, I have called three times and left three messages and have yet to hear back
I live miles away from this dealership taking small roads not going more than miles an hourWhen I picked up the car the morning of Aug 27th, I parked the car and did not drive it until I was headed out of townThe shaking and noise surfaced when I was on Lake Shore Drive and that is when I placed my first call and left a message for a service advisorI then called again and left a message directly on the service manager's voicemail after I had pulled onto the shoulder of Lake Shore Drive before the entrance to highway ** to tighten my lug nutsIt was *** not the service manager who called me back as my initial call ended up on her voicemail boxI explained the issue to her and she said she wanted to speak with the technicians then call me backWhen she called me back, she didn't disclose what the technician saidWhen I arrived to pick up my car a little after 5:pm on Wednesday Aug 26th, it was not readyThe service manger went back there and added two more technicians to work on my car*** also confirmed that there were three technicians servicing my car that evening and then this was also confirmed when I spoke to *** that FridayThe dealer neglects to mention this fact and just states that there was the one Union Certified Master technician that was working on my carWith so many hands on deck, clearly a mistake could have happenedThe dealer refutes this claim but I was the one with my life in danger and pulled over on the shoulder of Lake Shore Drive tightening my lug nuts
Let me go over the timeline of these eventsI dropped off my car the morning of August 25th around 8:AMI agreed to replace my tires after back and forth calls with the advisor and the service advisor explained the tires would need to be ordered and my car would not be ready until the next dayFine, but it was promised to be ready on August 26thNot hearing from the dealer and expecting my car to be ready, I show up at the dealer on August 26th a little after 5:PMThe car is not readyI explain that I need to get to a workout class that is scheduled at 6:PM that eveningFailure to show to this class would be a fine to me*** puts me in a rental car, a black Nissan Altima and I agree that I will pick my car up the next day as by the time I get done with the workout class it would be too late*** was the one who helped me with my paperwork for the rental carHence, I did not wait on my car to be finished as stated by the dealerThey should have record of the car they rented me and I can provide proof of this workout class on August 26thI picked up my car the next day on August 27th a little after 7:AMI used my credit card which shows the date and time it was swiped on my receiptThe issue was then reported to the dealer the same day of pickup after I got onto Lake Shore DriveI can provide phone records and proof of every single call for the date and times and the dealer should have records of the rental and credit card transactionI did not report this issue the following day as stated by the dealershipI do not accept this response as a number of statements made in their response is inaccurate including trying to help me, the customer, in every way humanly possibleThe matter was treated without any humane consideration for how the customer felt being in danger and the engagement after the issue was reported
Final Business Response /* (4000, 13, 2015/09/28) */
I feel every offer(s) given in response to complaint were reasonableAppearantly they have been deemed unreasonable by the bearer of this complaint ,therefore, I would be happy to offer a full refund for tires and instalation upon return of tires installed
Final Consumer Response /* (2000, 15, 2015/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will agree to the full refund once the tires are returnedIt is best to sever ties with the dealershipI am travelling through early next weekOnce I return, I can make arrangements to return the tiresWho do I contact to set up the return and refund?
Initial Business Response /* (1000, 5, 2015/10/13) */
Contact Name and Title: *** *** G.M
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
It appears to me there may be a slight communication gap between our customer and usIn reading the complaint it has been
somewhat difficult to understandIt appears to me that we were not able effectively explain a 30k serviceIn order to resolve this complaint I have instructed my service manager to contact our customer, re explain the services provided, and give a complimentary brake fluid replacement as requested in this complaint
I looked on our website and did not see any issue (s) with clarity or explanations of servicesI would also like to add that our website is in full compliance with our manufacturer
Initial Consumer Rebuttal /* (3000, 7, 2015/10/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To whom it may concern,
I would like to respond the gentlemen from mid city Nissan
On the day I submitted the complaint, I do get a phone call from Mid City Nissan, and I believe he is the service manager which mentioned in the company respond, in our phone call we been talking about the details about this complaint and he showed thanks about me point out the problems about the website and the communication also he promised to fix the website
However, when I saw the company response about this situation, be honest, I feel disappointed and kind of angryIn his response I didn't see any word about try to fix the problemsIf anyone would like to check the website now, they still list replace brake fluid on the website to mislead the customer they do have this service in their package including in your 30,miles service, also there are a few other services on the list which I do not get on my service after I compare my report and websiteI didn't just look for a free brake fluid change, I'm seeking for the right as a customer to get the service they promised on their own website
Thanks
I hope this response is easy enough to understand
Final Business Response /* (4000, 9, 2015/10/19) */
Contact Name and Title: *** *** G.M
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
I would like to invite our customer to our dealership at which time we can make sure every line of service listed on the website is given for the price which is statedIf there is something posted on our website which is incorrect we will certainly amend itI apologize in advance for giving a response which angered our customer as that was not the intention
Initial Business Response /* (1000, 5, 2015/05/20) */
Contact Name and Title: *** *** G.M
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
The *** Mr *** purchased from MCN was a very recent acquisition and upon being informed a customer was coming in from
out of town to purchase all efforts were made to put the vehicle through service, reconditioning, and detail in the most timely fashion possibleThe additional fees attached to the purchase price were charged to pay for reconditioning, detail, service work, and certification inspectionsOur online pricing is done automatically and after a car is serviced prices are adjusted to cover costsSince Mr *** purchased the vehicle before the adjustments were made online, the additional fees had to be on a separate lineWe would be willing to refund him for these fees amd feel it would only be fair for Mr *** to be so kind as to remove all of his negative online posts regarding this transaction and our dealershipFor the record prior to receiving this Revdex.com complaint I had already reached out to Mr *** with my contact information assuring him I would make sure he was happy
Initial Consumer Rebuttal /* (2000, 12, 2015/06/11) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:
When asked to respond to this claim the dealer refunded the upchargeI received the check yesterdaySo my complaint is withdrawn
Initial Business Response /* (1000, 5, 2015/06/15) */
Contact Name and Title: *** *** G.M
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
Price in question was a *** *** with a list price of $17,Our customer was given an online price quote of
$13,The quote given clearly states the price includes all rebates which totaled $We are more than willing to sell the vehicle for the price quoted as it is written in our quoteI would like to offer an invitation to our customer to visit me personally and rectify any grievance he may haveI was quite surprised to read this complaint as this customer in particular visits our dealership oftenHe has shopped our prices on a fairly frequent schedule to which we have never known him to be unhappy with us in any way
I had the worst experience at Mid City Berman Nissan I was told a day earlier that my part was in and I could bring my car in and I would be out in an hour, not only was I not out in a hour it took all of about hours, first of all my part was not at the dealership, so I decided to get some tires while I waited for the part, wow did I do the wrong thing, not only were the tires over priced what I was quoted, but it took all day to have them mounted, I missed a whole days pay and almost got fired because of the timing, NEVER would I tell anyone to patronize this place, I am very disappointed with the service I received!
Been a loyal customer of mid city since In got a Nissan Pathfinder in which since day I been having issuesBought the car to showroom times in first month to finally figure out there was a nail in tireThen Jan computer malfunction took a week to figure out and on top of that my rental car bill showed up in the mail in May that they did not pay it had to take a week before they didIn Jan again car issues, key not detected, accelerator malfunctioning getting my life in riskBrought it in then they said that it was a brake chip error refixed and on top of that had it brake pad changed, again days later I had to bring it in same issueSolution to get a pathfiinder due to the numerous issues with the other oneI did and it seems like noone cared about the other car issuesTry to get the store owner email nnone wants to give it, store manger service desk manger none of them return calls, they promise they will call in an hour never doesLeave voicemails never calls, after corporate Nissan calls them they will finally attendI will never recommend this dealership to anyone and I will take extra steps that others know the trouble I went through with them
As a business owner I service mid city Nissan as a vendor and provide them with productIt is unbelieveable how horrible they are at paying their billsThey have no problem taking and charging on their accountBut to get a paid bill by them nearly impossible
They owe us less then XXXX dollar from months invoices it's August 1st no payment no check and just the run around in the dealership
This isn't to mention over $dollars on their account that has racked up over he years of businessWe had forgiven the debt and taking a loss on those parts with themWe gave them another try and they still continue to screw us
Know this your cars are being services with unpaid for parts, or also as our lawyer told usStolen car parts
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this...
resolution is satisfactory to me.
However, yes, the General Manager did contact me to offer reimbursement. I have sent the necessary documents (receipts) that were requested and have yet to receive a response. This was approximately 2-3 weeks ago after being informed that the reimbursement would be processed on the upcoming Monday after speaking with him on Saturday afternoon. I'm not sure what the update is or how to best proceed with this. There were questions in the email that have yet to be addressed as well.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/04/27) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
Our office applied for and sent refund as promised. Records indicate a refund of $1565 was issued on 4/15/15 and a check for that...
amount was in fact cashed by customer who has filed this complaint. We are quite puzzled with this complaint and have all paperwork to prove our case. If your office should request them we would be happy to oblige.
Initial Consumer Rebuttal /* (2000, 7, 2015/04/27) */
Hello this is in reference to the business name of Mid City Nissan.
I have been trying to select the option for resolving this current
dispute and for some reason my computer keeps freezing up on me. I am
happy with the results of this dispute and would like to cancel it.
Thanks,
[redacted].
Initial Business Response /* (1000, 5, 2014/10/21) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
from my understanding this issue has already been resolved and Mrs [redacted] should be contacting your office shortly if she has...
scam artists. completely misleading and deceptive sales practices for add ons and extended warranty. read all the fine print otherwise throwing your money away...even if sales guy assures you that everything is covered and peachy
also the service here is god awful and I have gone to other [redacted] dealerships just because this one is so terrible
save yourself the headaches
they have lost my loyalty to the brand and will be active in advising to never deal with [redacted]
Initial Business Response /* (1000, 5, 2014/02/08) */
Contact Name and Title: [redacted] G.M.
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
Called Ms [redacted] and made arrangements for her to come in and have her car repaired. Due to the misunderstanding I will...
provide Mrs [redacted] with a loaner car free of charge while her car is being repaired and will pay for a complete detail as our way of apologizing for damaging her vehicle and not taking care of her right away.
Initial Consumer Rebuttal /* (3000, 7, 2014/02/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called [redacted] on Wednesday, February 12th to follow-up on his commitment to take care of my car right away as stated in his call to me on Saturday, February 8. He gave me his cell phone number to call him when I was ready to bring my car in for repair. When I called him on Wednesday, February 12 to make arrangements to bring my car in for repairs I asked about the status of the part and when could I bring my car in. He told me he would need to talk to the service manager and call me back. As of today, Wednesday, February 19th I have not heard back from Mr. [redacted] At this time I do not feel Mr [redacted] will honor his commitment to repair my car, which is the priority for me. At this time I am asking that the dealership reimbursment me for the cost of the part and labor in order that I can move forward with repairing my car. The dealership has had almost two months to fix my car.
Final Business Response /* (4000, 13, 2014/03/05) */
We will send a service representative out to Mrs Smiths business location, give her an estimate on cost of repair, and at that time she can decide to either take a check for damages or have her car repaired. We will call her prior to coming out as to make sure her and her vehicle we will be available.
Final Consumer Response /* (4200, 11, 2014/02/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As a customer, after 2 months of communicating about this issue it is my expectation, that when I call you and ask what is the status of the part and when can I bring my car in, you will have an immediate answer and not the (same old, same old) let me check and I will call you back.
For this reason I have no confidence that this issue will be resolved in an appropriate and timely manner. Going back and forth with you like this, is causing frustration and stress for me. With that said, the reimbursement of parts and labor is the preferable solution for me at this time. Again the passenger side exterior view mirror and assembly was damaged, the mirror was replaced the same day, but put into the damaged mirror assembly and cover, which are the parts that I have been waiting to receive. If you have ordered the parts then you know the replacement costs and it should be no problem for your service department to determine the labor costs. In addition, the service advisor, who assisted me in December, [redacted] can provide some additional details regarding the damages. I have included a picture (taken at the service dept.) that might help you. At this point I feel you should already have an estimate of damages.
If it is necessary that you see the car please meet me at my business location, [redacted] I am available from 11AM-3PM, Monday-Friday. Again my phone number is XXX-XXX-XXXX and business phone is XXX-XXX-XXXX.
If you feel you are unable to resolve this issue can you please refer me the national headquarters for Nissan. Otherwise, please mail reimbursement. I seriously would like to put this behind me. Thank you.
Initial Business Response /* (1000, 5, 2014/04/21) */
Mid City Nissan had no record of request to cancel from Mr. [redacted]. However as soon as we were made aware of his request to cancel we immediately did so and his refund was given to him. These refunds come from the warranty provider not...
Mid City Nissan. We have no way of determining how much they will be for or how long they will take to receive. I would suggest Mr. [redacted] take up any further requests with the warranty provider as they are the only ones who would have the ability to facilitate his request.
[redacted]
General Manager
Mid City Nissan
Initial Consumer Rebuttal /* (3000, 7, 2014/04/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the first time I hear from Mid City Nissan that they have no record of my cancellation request, their answer for the past 21 months was always: We are waiting for the money. Furthermore, I personally showed one of the managers Mr. [redacted] the cancellation request form dated 7/14/2012.
The dealer cancellation request is attached to my response, dated 7/14/2012 and signed by their director of finance department at the time. Such important requests should not be lost, and if they do get lost, action should be taken to correct any issues with the customer. Customers should not go through hassle and lose money because of lost requests.
My check was paid to Mid City Nissan and not to the provider. If Mid City Nissan lost my request and did not inform me of that until I complained through Revdex.com (21 months later), I do not see the rationale or the need for me to take up any further requests with the warranty provider as Mr. [redacted] (general manager) suggested.
Initial Business Response /* (1000, 5, 2014/02/12) */
We have received Ms. [redacted]'s inquiry regarding the payoff due on her 2007 [redacted] As indicated in her complaint, Ms. [redacted] ultimately purchased a 2012 Nissan [redacted] on January 28, 2014. Mid City Nissan subsequently processed the...
payoff on her trade in on February 3,2013. As of February 10, 2014 the payoff to [redacted] has cleared our bank and thus should be processed against her outstanding loan by the credit union.
We apologize for any confusion this may have caused Ms. [redacted].
Please feel free to contact me if you should have any additional questions.
Thank you,
[redacted]
Mid City Nissan
Final Consumer Response /* (2000, 7, 2014/02/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While the check was sent and received by the bank in which my loan was held, I find the amount of time and hassle on my part it took to complete this simple task utterly unsatisfactory. The fact of the matter is that I could have hand delivered the check to the bank more quickly myself, and the amount of time I lost on the phone between the two parties trying find out what was going on, etc. can not be returned. I do not find the so called "reason" for the delay confusing. What I do, however find confusing is a commitment to quality customer service, then obviously failing to deliver on that promise.
Initial Business Response /* (1000, 5, 2014/04/21) */
We agreed to repair the vehicle and supply a loaner.
We then offered to reimburse her for the cost of the mirror.
The amount we determined complete repairs was unacceptable.
We increased our offer to include additional "goodwill"
We...
have been waiting to hear if it was accepted.
Apparently, per this recent correspondence, the offer has been accepted.
Therefore, we would be happy to issue a check.
However, we would ask that Ms. [redacted] sign a release to assure of of no further action.
We would be happy to hand deliver at her earliest convenience.
Please advise.
[redacted]
General Manager
Mid City Nissan
Initial Consumer Rebuttal /* (3000, 7, 2014/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr [redacted] if you go back and look at the correspondance from March 7, 2014 and refer to the original case #XXXXXXXX you will see that I accepted the reimbursment offered and the case was resolved. Which was noted by the Revdex.com as well.
The Revdex.com documentation will serve as my assurance that the case as been resolved and no further action is necessary.
I have included my address to mail the reimbusement.
Final Business Response /* (4000, 12, 2014/05/13) */
I have instructed my office to send Mrs [redacted] a check as agreed to resolve this issue.
Initial Business Response / [redacted] (1000, 5, 2014/04/21) */ Mid City Nissan had no record of request to cancel from Mr [redacted] However as soon as we were made aware of his request to cancel we immediately did so and his refund was given to himThese refunds come from the warranty provider not Mid City NissanWe have no way of determining how much they will be for or how long they will take to receiveI would suggest Mr [redacted] take up any further requests with the warranty provider as they are the only ones who would have the ability to facilitate his request [redacted] General Manager Mid City Nissan Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/04/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the first time I hear from Mid City Nissan that they have no record of my cancellation request, their answer for the past months was always: We are waiting for the moneyFurthermore, I personally showed one of the managers Mr [redacted] the cancellation request form dated 7/14/ The dealer cancellation request is attached to my response, dated 7/14/and signed by their director of finance department at the timeSuch important requests should not be lost, and if they do get lost, action should be taken to correct any issues with the customerCustomers should not go through hassle and lose money because of lost requests My check was paid to Mid City Nissan and not to the providerIf Mid City Nissan lost my request and did not inform me of that until I complained through Revdex.com (months later), I do not see the rationale or the need for me to take up any further requests with the warranty provider as Mr [redacted] (general manager) suggested
Initial Business Response / [redacted] (1000, 5, 2015/04/27) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ [redacted] .com Our office applied for and sent refund as promisedRecords indicate a refund of $was issued on 4/15/and a check for that amount was in fact cashed by customer who has filed this complaintWe are quite puzzled with this complaint and have all paperwork to prove our caseIf your office should request them we would be happy to oblige Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/27) */ Hello this is in reference to the business name of Mid City Nissan I have been trying to select the option for resolving this current dispute and for some reason my computer keeps freezing up on meI am happy with the results of this dispute and would like to cancel it Thanks, [redacted]
Initial Business Response /* (1000, 5, 2015/09/17) */
Contact Name and Title: *** *** G.M
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
The original tires on this customers car were *** tires when newWe installed comparable *** tires as per
standard operating procedures and estimateThe invoice given to the customer states *** because *** is owned by *** and invoices show *** even when *** Tires" are used as this is how we get invoiced from the manufacturerOur service manager, who contrary to claims in this complaint, has been in many lengthy conversations explaining this and other points in infinite detail
Customer had concerns with her "Road Hazard" warranty being carried over to her new tires which was explained to her as being a "non issue" and we would be more than happy to provide this in writing
Customer had asked for a full refund claiming her wheel lugs were not tightened properlyThis is simply incorrectOur service manager oversaw this vehicles wheel lugs being properly installed, torqued, tightened, and road tested as per factory guidelines while he was standing next to the vehicle waiting for its completionHe did this in order to make certain the customer, who was here waiting at the time, would get the vehicle as soon as it was completedFurthermore the technician who completed this job is a Union Certified Master technician with an impeccable unblemished record of service
When our service manager became aware of the complaint he reviewed all of the customers concerns with both adviser and technician, found nothing out of order, spoke to the client, and offered a refund of labor as a "good faith gesture." He offered "good faith" for the slight miscommunication regarding the installed tire brand/invoice not because of improper installation of lugs
The customer neglected to mention they drove this car home after leaving our dealership and the "loose lugs" did no occur until the following dayThis further proves the lugs in question were installed properly as this issue would of surfaced on the drive home if improperly installed
We have no way of knowing what actually happened to the lugs, can only theorize, but we do know beyond a shadow of doubt they left our shop properly installed
In closing to show our adamant pursuit of customer satisfaction, the offer of free labor still standsIf customer is unhappy with the installed tires we will offer a full credit towards the purchase/exchange of any other tires we offer with again no labor chargeWe do feel the need to stand our ground on "no additional refund" as we have done nothing wrong and desperately tried to help this customer in every way humanly possible
We hope our customer will understand that we properly serviced this vehicle and will hopefully return to us for all future service needs
Initial Consumer Rebuttal /* (3000, 7, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The tires that were on my car were *** *** *** and I was specifically told I was getting the same tires that were on my car, not a comparable tireThere was no explanation ever given that the reason my invoice states Dunlop is because it is owned by *** If I had been given this information, I would have never stated it in my complaintIn fact, when I picked up my car on the morning of August 27th, I stated "Oh my invoice says *** but I thought I was getting *** tires"He then stated "What is wrong with *** I have those on my car and they are good tires"All while the service manger was standing right there and no one offered the explanation that it says *** because they are invoiced this way from the manufactureI spoke to the service manger one time on Friday afternoon on August 28th around 3pmSpeaking to someone once on the phones is not a few times as stated in their responseThat conversation ended with me stating my concern about how my invoice references *** and not *** which is on my carHe did not offer an explanation to thisInstead, he asked when I was coming back into town, gave me his cell phone number, and said give me a call and we will sit down when you are back in town to discuss all of these mattersAs stated, I have called three times and left three messages and have yet to hear back
I live miles away from this dealership taking small roads not going more than miles an hourWhen I picked up the car the morning of Aug 27th, I parked the car and did not drive it until I was headed out of townThe shaking and noise surfaced when I was on Lake Shore Drive and that is when I placed my first call and left a message for a service advisorI then called again and left a message directly on the service manager's voicemail after I had pulled onto the shoulder of Lake Shore Drive before the entrance to highway ** to tighten my lug nutsIt was *** not the service manager who called me back as my initial call ended up on her voicemail boxI explained the issue to her and she said she wanted to speak with the technicians then call me backWhen she called me back, she didn't disclose what the technician saidWhen I arrived to pick up my car a little after 5:pm on Wednesday Aug 26th, it was not readyThe service manger went back there and added two more technicians to work on my car*** also confirmed that there were three technicians servicing my car that evening and then this was also confirmed when I spoke to *** that FridayThe dealer neglects to mention this fact and just states that there was the one Union Certified Master technician that was working on my carWith so many hands on deck, clearly a mistake could have happenedThe dealer refutes this claim but I was the one with my life in danger and pulled over on the shoulder of Lake Shore Drive tightening my lug nuts
Let me go over the timeline of these eventsI dropped off my car the morning of August 25th around 8:AMI agreed to replace my tires after back and forth calls with the advisor and the service advisor explained the tires would need to be ordered and my car would not be ready until the next dayFine, but it was promised to be ready on August 26thNot hearing from the dealer and expecting my car to be ready, I show up at the dealer on August 26th a little after 5:PMThe car is not readyI explain that I need to get to a workout class that is scheduled at 6:PM that eveningFailure to show to this class would be a fine to me*** puts me in a rental car, a black Nissan Altima and I agree that I will pick my car up the next day as by the time I get done with the workout class it would be too late*** was the one who helped me with my paperwork for the rental carHence, I did not wait on my car to be finished as stated by the dealerThey should have record of the car they rented me and I can provide proof of this workout class on August 26thI picked up my car the next day on August 27th a little after 7:AMI used my credit card which shows the date and time it was swiped on my receiptThe issue was then reported to the dealer the same day of pickup after I got onto Lake Shore DriveI can provide phone records and proof of every single call for the date and times and the dealer should have records of the rental and credit card transactionI did not report this issue the following day as stated by the dealershipI do not accept this response as a number of statements made in their response is inaccurate including trying to help me, the customer, in every way humanly possibleThe matter was treated without any humane consideration for how the customer felt being in danger and the engagement after the issue was reported
Final Business Response /* (4000, 13, 2015/09/28) */
I feel every offer(s) given in response to complaint were reasonableAppearantly they have been deemed unreasonable by the bearer of this complaint ,therefore, I would be happy to offer a full refund for tires and instalation upon return of tires installed
Final Consumer Response /* (2000, 15, 2015/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will agree to the full refund once the tires are returnedIt is best to sever ties with the dealershipI am travelling through early next weekOnce I return, I can make arrangements to return the tiresWho do I contact to set up the return and refund?
Initial Business Response /* (1000, 5, 2015/10/13) */
Contact Name and Title: *** *** G.M
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
It appears to me there may be a slight communication gap between our customer and usIn reading the complaint it has been
somewhat difficult to understandIt appears to me that we were not able effectively explain a 30k serviceIn order to resolve this complaint I have instructed my service manager to contact our customer, re explain the services provided, and give a complimentary brake fluid replacement as requested in this complaint
I looked on our website and did not see any issue (s) with clarity or explanations of servicesI would also like to add that our website is in full compliance with our manufacturer
Initial Consumer Rebuttal /* (3000, 7, 2015/10/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To whom it may concern,
I would like to respond the gentlemen from mid city Nissan
On the day I submitted the complaint, I do get a phone call from Mid City Nissan, and I believe he is the service manager which mentioned in the company respond, in our phone call we been talking about the details about this complaint and he showed thanks about me point out the problems about the website and the communication also he promised to fix the website
However, when I saw the company response about this situation, be honest, I feel disappointed and kind of angryIn his response I didn't see any word about try to fix the problemsIf anyone would like to check the website now, they still list replace brake fluid on the website to mislead the customer they do have this service in their package including in your 30,miles service, also there are a few other services on the list which I do not get on my service after I compare my report and websiteI didn't just look for a free brake fluid change, I'm seeking for the right as a customer to get the service they promised on their own website
Thanks
I hope this response is easy enough to understand
Final Business Response /* (4000, 9, 2015/10/19) */
Contact Name and Title: *** *** G.M
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
I would like to invite our customer to our dealership at which time we can make sure every line of service listed on the website is given for the price which is statedIf there is something posted on our website which is incorrect we will certainly amend itI apologize in advance for giving a response which angered our customer as that was not the intention
Initial Business Response /* (1000, 5, 2015/05/20) */
Contact Name and Title: *** *** G.M
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
The *** Mr *** purchased from MCN was a very recent acquisition and upon being informed a customer was coming in from
out of town to purchase all efforts were made to put the vehicle through service, reconditioning, and detail in the most timely fashion possibleThe additional fees attached to the purchase price were charged to pay for reconditioning, detail, service work, and certification inspectionsOur online pricing is done automatically and after a car is serviced prices are adjusted to cover costsSince Mr *** purchased the vehicle before the adjustments were made online, the additional fees had to be on a separate lineWe would be willing to refund him for these fees amd feel it would only be fair for Mr *** to be so kind as to remove all of his negative online posts regarding this transaction and our dealershipFor the record prior to receiving this Revdex.com complaint I had already reached out to Mr *** with my contact information assuring him I would make sure he was happy
Initial Consumer Rebuttal /* (2000, 12, 2015/06/11) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:
When asked to respond to this claim the dealer refunded the upchargeI received the check yesterdaySo my complaint is withdrawn
Initial Business Response /* (1000, 5, 2015/06/15) */
Contact Name and Title: *** *** G.M
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
Price in question was a *** *** with a list price of $17,Our customer was given an online price quote of
$13,The quote given clearly states the price includes all rebates which totaled $We are more than willing to sell the vehicle for the price quoted as it is written in our quoteI would like to offer an invitation to our customer to visit me personally and rectify any grievance he may haveI was quite surprised to read this complaint as this customer in particular visits our dealership oftenHe has shopped our prices on a fairly frequent schedule to which we have never known him to be unhappy with us in any way
I had the worst experience at Mid City Berman Nissan I was told a day earlier that my part was in and I could bring my car in and I would be out in an hour, not only was I not out in a hour it took all of about hours, first of all my part was not at the dealership, so I decided to get some tires while I waited for the part, wow did I do the wrong thing, not only were the tires over priced what I was quoted, but it took all day to have them mounted, I missed a whole days pay and almost got fired because of the timing, NEVER would I tell anyone to patronize this place, I am very disappointed with the service I received!
Our service manager *** *** has contacted this customerAs a goodwil gesture, he has agreed to a reimbursement
Been a loyal customer of mid city since In got a Nissan Pathfinder in which since day I been having issuesBought the car to showroom times in first month to finally figure out there was a nail in tireThen Jan computer malfunction took a week to figure out and on top of that my rental car bill showed up in the mail in May that they did not pay it had to take a week before they didIn Jan again car issues, key not detected, accelerator malfunctioning getting my life in riskBrought it in then they said that it was a brake chip error refixed and on top of that had it brake pad changed, again days later I had to bring it in same issueSolution to get a pathfiinder due to the numerous issues with the other oneI did and it seems like noone cared about the other car issuesTry to get the store owner email nnone wants to give it, store manger service desk manger none of them return calls, they promise they will call in an hour never doesLeave voicemails never calls, after corporate Nissan calls them they will finally attendI will never recommend this dealership to anyone and I will take extra steps that others know the trouble I went through with them
As a business owner I service mid city Nissan as a vendor and provide them with productIt is unbelieveable how horrible they are at paying their billsThey have no problem taking and charging on their accountBut to get a paid bill by them nearly impossible
They owe us less then XXXX dollar from months invoices it's August 1st no payment no check and just the run around in the dealership
This isn't to mention over $dollars on their account that has racked up over he years of businessWe had forgiven the debt and taking a loss on those parts with themWe gave them another try and they still continue to screw us
Know this your cars are being services with unpaid for parts, or also as our lawyer told usStolen car parts
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this...
resolution is satisfactory to me.
However, yes, the General Manager did contact me to offer reimbursement. I have sent the necessary documents (receipts) that were requested and have yet to receive a response. This was approximately 2-3 weeks ago after being informed that the reimbursement would be processed on the upcoming Monday after speaking with him on Saturday afternoon. I'm not sure what the update is or how to best proceed with this. There were questions in the email that have yet to be addressed as well.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/04/27) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
Our office applied for and sent refund as promised. Records indicate a refund of $1565 was issued on 4/15/15 and a check for that...
amount was in fact cashed by customer who has filed this complaint. We are quite puzzled with this complaint and have all paperwork to prove our case. If your office should request them we would be happy to oblige.
Initial Consumer Rebuttal /* (2000, 7, 2015/04/27) */
Hello this is in reference to the business name of Mid City Nissan.
I have been trying to select the option for resolving this current
dispute and for some reason my computer keeps freezing up on me. I am
happy with the results of this dispute and would like to cancel it.
Thanks,
[redacted].
Initial Business Response /* (1000, 5, 2014/10/21) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gmail.com
from my understanding this issue has already been resolved and Mrs [redacted] should be contacting your office shortly if she has...
not already.
scam artists. completely misleading and deceptive sales practices for add ons and extended warranty. read all the fine print otherwise throwing your money away...even if sales guy assures you that everything is covered and peachy
also the service here is god awful and I have gone to other [redacted] dealerships just because this one is so terrible
save yourself the headaches
they have lost my loyalty to the brand and will be active in advising to never deal with [redacted]
Initial Business Response /* (1000, 5, 2014/02/08) */
Contact Name and Title: [redacted] G.M.
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
Called Ms [redacted] and made arrangements for her to come in and have her car repaired. Due to the misunderstanding I will...
provide Mrs [redacted] with a loaner car free of charge while her car is being repaired and will pay for a complete detail as our way of apologizing for damaging her vehicle and not taking care of her right away.
Initial Consumer Rebuttal /* (3000, 7, 2014/02/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called [redacted] on Wednesday, February 12th to follow-up on his commitment to take care of my car right away as stated in his call to me on Saturday, February 8. He gave me his cell phone number to call him when I was ready to bring my car in for repair. When I called him on Wednesday, February 12 to make arrangements to bring my car in for repairs I asked about the status of the part and when could I bring my car in. He told me he would need to talk to the service manager and call me back. As of today, Wednesday, February 19th I have not heard back from Mr. [redacted] At this time I do not feel Mr [redacted] will honor his commitment to repair my car, which is the priority for me. At this time I am asking that the dealership reimbursment me for the cost of the part and labor in order that I can move forward with repairing my car. The dealership has had almost two months to fix my car.
Final Business Response /* (4000, 13, 2014/03/05) */
We will send a service representative out to Mrs Smiths business location, give her an estimate on cost of repair, and at that time she can decide to either take a check for damages or have her car repaired. We will call her prior to coming out as to make sure her and her vehicle we will be available.
Final Consumer Response /* (4200, 11, 2014/02/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As a customer, after 2 months of communicating about this issue it is my expectation, that when I call you and ask what is the status of the part and when can I bring my car in, you will have an immediate answer and not the (same old, same old) let me check and I will call you back.
For this reason I have no confidence that this issue will be resolved in an appropriate and timely manner. Going back and forth with you like this, is causing frustration and stress for me. With that said, the reimbursement of parts and labor is the preferable solution for me at this time. Again the passenger side exterior view mirror and assembly was damaged, the mirror was replaced the same day, but put into the damaged mirror assembly and cover, which are the parts that I have been waiting to receive. If you have ordered the parts then you know the replacement costs and it should be no problem for your service department to determine the labor costs. In addition, the service advisor, who assisted me in December, [redacted] can provide some additional details regarding the damages. I have included a picture (taken at the service dept.) that might help you. At this point I feel you should already have an estimate of damages.
If it is necessary that you see the car please meet me at my business location, [redacted] I am available from 11AM-3PM, Monday-Friday. Again my phone number is XXX-XXX-XXXX and business phone is XXX-XXX-XXXX.
If you feel you are unable to resolve this issue can you please refer me the national headquarters for Nissan. Otherwise, please mail reimbursement. I seriously would like to put this behind me. Thank you.
Initial Business Response /* (1000, 5, 2014/04/21) */
Mid City Nissan had no record of request to cancel from Mr. [redacted]. However as soon as we were made aware of his request to cancel we immediately did so and his refund was given to him. These refunds come from the warranty provider not...
Mid City Nissan. We have no way of determining how much they will be for or how long they will take to receive. I would suggest Mr. [redacted] take up any further requests with the warranty provider as they are the only ones who would have the ability to facilitate his request.
[redacted]
General Manager
Mid City Nissan
Initial Consumer Rebuttal /* (3000, 7, 2014/04/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the first time I hear from Mid City Nissan that they have no record of my cancellation request, their answer for the past 21 months was always: We are waiting for the money. Furthermore, I personally showed one of the managers Mr. [redacted] the cancellation request form dated 7/14/2012.
The dealer cancellation request is attached to my response, dated 7/14/2012 and signed by their director of finance department at the time. Such important requests should not be lost, and if they do get lost, action should be taken to correct any issues with the customer. Customers should not go through hassle and lose money because of lost requests.
My check was paid to Mid City Nissan and not to the provider. If Mid City Nissan lost my request and did not inform me of that until I complained through Revdex.com (21 months later), I do not see the rationale or the need for me to take up any further requests with the warranty provider as Mr. [redacted] (general manager) suggested.
Initial Business Response /* (1000, 5, 2014/02/12) */
We have received Ms. [redacted]'s inquiry regarding the payoff due on her 2007 [redacted] As indicated in her complaint, Ms. [redacted] ultimately purchased a 2012 Nissan [redacted] on January 28, 2014. Mid City Nissan subsequently processed the...
payoff on her trade in on February 3,2013. As of February 10, 2014 the payoff to [redacted] has cleared our bank and thus should be processed against her outstanding loan by the credit union.
We apologize for any confusion this may have caused Ms. [redacted].
Please feel free to contact me if you should have any additional questions.
Thank you,
[redacted]
Mid City Nissan
Final Consumer Response /* (2000, 7, 2014/02/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While the check was sent and received by the bank in which my loan was held, I find the amount of time and hassle on my part it took to complete this simple task utterly unsatisfactory. The fact of the matter is that I could have hand delivered the check to the bank more quickly myself, and the amount of time I lost on the phone between the two parties trying find out what was going on, etc. can not be returned. I do not find the so called "reason" for the delay confusing. What I do, however find confusing is a commitment to quality customer service, then obviously failing to deliver on that promise.
Initial Business Response /* (1000, 5, 2014/04/21) */
We agreed to repair the vehicle and supply a loaner.
We then offered to reimburse her for the cost of the mirror.
The amount we determined complete repairs was unacceptable.
We increased our offer to include additional "goodwill"
We...
have been waiting to hear if it was accepted.
Apparently, per this recent correspondence, the offer has been accepted.
Therefore, we would be happy to issue a check.
However, we would ask that Ms. [redacted] sign a release to assure of of no further action.
We would be happy to hand deliver at her earliest convenience.
Please advise.
[redacted]
General Manager
Mid City Nissan
Initial Consumer Rebuttal /* (3000, 7, 2014/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr [redacted] if you go back and look at the correspondance from March 7, 2014 and refer to the original case #XXXXXXXX you will see that I accepted the reimbursment offered and the case was resolved. Which was noted by the Revdex.com as well.
The Revdex.com documentation will serve as my assurance that the case as been resolved and no further action is necessary.
I have included my address to mail the reimbusement.
Final Business Response /* (4000, 12, 2014/05/13) */
I have instructed my office to send Mrs [redacted] a check as agreed to resolve this issue.