Thank you Mr [redacted] for taking my call and discussing the issue at hand and giving me the opportunity to explain the reasons for the steps we took in repairing the vehicleThere were multiple diagnostic codes in your computer for the vehicle running rich and an oiling issueI do apologize for the miscommunication from our service advisorAs discussed your credit card has been credited in the amount of $as the final resolution Please close file
To whom it may concern, Mr***s' cancelled warranty refund for the amount of $1875, was sent to [redacted] on 03/31/This is the financial institution which his vehicle was financed with at the time of his purchaseIf Mr***s had refinanced his vehicle as mentioned in his complaint, [redacted] will be forwarding him the refundThank you
Hi my Name is Vince [redacted] I have being in contact with mr [redacted] I gave him options to try to solve this matter His vehicle its at a repair shop and the bill is we offered to cover the full amout of the repair or to trade in for a different vehicle, all we are waiting for is his response
I have a [redacted] , recently got a flat tire, went to go change my tire and find out that thier is no spare tire in the trunk....had to pay $for a flat bed to get it towed....called star nissan, was promised a call back and it never happened, the next day, I call and talked to the GM...he told me that every car comes with a spare tireI told him that my brand new car had 3K miles when I leased it and that someone who previously had my car may have used the tireHe told me that my car had a sparre, he basically called me a liar....I do not have the time to make phone calls about a spare tire and lie to someone...I am very upset because he was not accomadating at all, he did not try to help me at all....I thought Berman nissan was all about customer service and this is far from the truth.....this is not how customers who spend thousands of dollars should be treated, I feel disrespected....This is not how you earn repeat business, you have to treat every customer like they matter....I was not treated this way, I feell disgusted and used...When I bought the car, I was promised the world, and when I have my first problem, they are not doing anything to try to help me out.....As Nissan Corporate office, you guys should really look into management at Berman Nissan....I will never reccomend them to anyone and I will get a hold of an attorney, I do not care how much it cost me.....I feel used and lied to
I spoke to Mr*** and re-iterated that the oil changes were complimentary with the life of the extended service contract he purchased in 2009. He mentioned that he was under the impression that is was for the life of the entire vehicle when he initially purchased it but
knows now that it was only for the life of his Nissan extended service contractMr***'s complimentary oil changes have expired along with the original extended service contract he purchasedHowever, we value Mr*** as a loyal Star Nissan customer and have offered him additional complimentary oil changes credited to his service account with us.
He agreed that additional complimentary oil changes was a fair resolution and we appreciate the opportunity he gave us to retain him as a loyal customer
Sincerely,
*** ***
Executive Manager
Berman Auto Group
I bought a car from Mid City Motors the salesman is Dan ***The car is a used BMW 335DDan went out of his way to make certain that everything was just as promisedI will let everyone know that at BERMAN AUTO GROUP a sale is not the end but the beginning of a new experience of purchasing a used vehicle!
Thank you so very much
I have a ***, recently got a flat tire, went to go change my tire and find out that thier is no spare tire in the trunk....had to pay $for a flat bed to get it towed....called star nissan, was promised a call back and it never happened, the next day, I call and talked to the GM...he told me that every car comes with a spare tireI told him that my brand new car had 3K miles when I leased it and that someone who previously had my car may have used the tireHe told me that my car had a sparre, he basically called me a liar....I do not have the time to make phone calls about a spare tire and lie to someone...I am very upset because he was not accomadating at all, he did not try to help me at all....I thought Berman nissan was all about customer service and this is far from the truth.....this is not how customers who spend thousands of dollars should be treated, I feel disrespected....This is not how you earn repeat business, you have to treat every customer like they matter....I was not treated this way, I feell disgusted and used...When I bought the car, I was promised the world, and when I have my first problem, they are not doing anything to try to help me out.....As Nissan Corporate office, you guys should really look into management at Berman Nissan....I will never reccomend them to anyone and I will get a hold of an attorney, I do not care how much it cost me.....I feel used and lied to
Initial Business Response /* (1000, 11, 2015/03/26) */
Upon becoming aware of the problem Mr*** was having with regard to the cancellation of his GAP policy I phoned him to discuss the situationUnfortunately when a GAP policy is requested to be cancelled we notify the holder of the
policy for cancellationThey then forward any refund to the dealership for submission to the customerIn addition, in order to refund the payment to the customer we are required to obtain confirmation that their respective loan was paid in fullOtherwise, per our Dealer Agreement, the lienholder must receive the refund
Upon receipt of the documentation that the loan was paid in full I refunded Mr*** the $he was entitled toAs of 3/2/the check provided was cashed by Mr***
I apologized to Mr*** for the failure of the finance department to communicate with him timelyI also provided him with a direct contact to reach me if needed in the future
Mr*** appeared happy with the conversation and explanation of the delay in processing his refund
Please feel free to contact me if you should need any additional information
Sincerely,
*** ***
First off, the only reason I purchased a vehicle here was because they were the only one with the specific trim/color that I wanted and I couldn't wait for the other Subaru dealers to find me oneMy main disappointment of Midcity Subaru was from the Salesman named Bart ***Almost weeks agoI purchased a used WRX (Monday, Aug15) and Bart failed to mention that the master keys to the vehicle were missing and that they only have the Valet Key, after the papers Bart pretended to find the master keys to the vehicle, then told us that He would mail the keys when he finds them and will order us new keys if he had toWell, days (wednesday) later I called Midcity Subaru to talk to Bart (times before I could get ahold of him) I asked him about the keys and he said, they were still looking for emI then told Bart that I will just pick up the master keysI called again on Thursday and asked for BartI couldn't get ahold of him anymoreEven on emails, Bart wouldnt respond to meThe Midcity call operator just keeps on forwarding me to the manager's voicemail (Joe) which I left messages on and never got a single call backOn friday, I did a little research and messaged their main office on facebook (Berman Auto Group) and asked if they could help me get my keysWhich worked beause the manager Joe called me the next day, I told Joe about my problem and he said he was aware of it(but never did anything) and he then asked me if I had it on the contract that they will give us the master keysI said no but Bart told me before I left that he will find em and order me a new one if its lostHe then went ahead and told me that hes gonna order me a key and it will take 3-days to arrive (hmm subaru dealers dont have the keys in stock?)I thought yeah sure ill play along and said okIt took weeks for me to get the master keys and I had to do so much just to get the master keys to the vehicleI really suggest everyone to go to the Subaru dealers in the suburbs instead (try Grand Subaru/Muller), because once Midcity gets your business, they will not care about you anymoreIf I knew what BS I had to go through, I wouldve waited till the other dealers could find me the trim/color I wanted If you had no option, but to go to midcity subaru then I suggest to not work with the salesman named Bart ***
Let me start off by saying PLEASE PLEASE PLEASE!!! DO NOT!!! I REPEAT DO NOT!!! buy anything from Star Nissan WTouhy Ave, Niles ILMy husband and I went to Star Nissan to buy a carWe fell in love with a hyundai elantra, granted it was not a nissan but a lot of dealers sell other makes and models so we did not think anything of itWe go through financing smoothly and drive our new car home with joyLet me tell you not three days THREE DAY! later the driver side head light goes outNo big deal replace the blab correct? WRONG! I replace the bulb and it goes out again so I take it to the dealer and they say that this car has been in an accident and some welding has been done but not up to codeKEEP IN MIND THAT STAR NISSAN CLAIMS THEY DID A POINT INSPECTION AND THE CAR FAX WAS CLEAN!!! I call bull on this shop, to make a long review short (because lets be honest I'm sure many of you have stopped reading by now) the manager offered to save some face and fix the problemDalilia Dedic was her name and after arguing with her to fix it she reluctantly paid for the problem to be fixedHOWEVER! not months later the passenger side head lights does the exact same thing! I call Dalila up again and she says because its over a year (NOT even months) there is nothing she can doShe doesn't even offer anything or apologize she was like "oh yea I remember you, well yea there is nothing I'm going to do for you" so BUYER BEWARE!! DO NOT BUY FROM STAR NISSAN: THEIR 500pt INSPECTION IS BULL! THEIR CAR FAX REPORTS ARE AND THEY DO NOT EVEN TRY TO FIX THEIR MISTAKESPlease people do not buy from them my husband is on the phone right now with Nissan corporate trying to fix this problem but as a community we can stop bogus dealerships like together by not giving them any businessI know this review will not reach everybody and some people will fall into their scam but please if you spread the word that STAR NISSAN is a bad place to do business I'm positive that they will feel the hut and step up to the plate as a dealer and be a dealer we the people deserve!!
Hi my Name is Vince *** I have being in contact with mr *** I gave him options to try to solve this matter
His vehicle its at a repair shop and the bill is we offered to cover the full amout of the repair or to trade in for a different vehicle, all we are waiting
for is his response
To whom it may concern, Mr***s' cancelled warranty refund for the amount of $1875, was sent to *** *** *** on 03/31/This is the financial institution which his vehicle was financed with at the time of his purchaseIf Mr***s had refinanced his vehicle as
mentioned in his complaint, *** *** *** will be forwarding him the refund. Thank you
Thank you Mr*** for taking my call and discussing the issue at hand and giving me the opportunity to explain the reasons for the steps we took in repairing the vehicleThere were multiple diagnostic codes in your computer for the vehicle running rich and an oiling issueI do apologize
for the miscommunication from our service advisorAs discussed your credit card has been credited in the amount of $as the final resolution Please close file
Initial Business Response /* (1000, 9, 2014/04/22) */
Good morning,
First I would like to apologize for Star Nissan not responding timely to Mr***'s complaintAs you can see in our history, we respond to complaints timely and completelyUnfortunately the responsible party failed to
respond to this complaint
Please accept the comments below as our formal response
Regarding Mr ***'s complaint, Mr*** purchased a used Nissan Maxima on January 9, 2013, approximately months ago
Mr*** was made fully aware of the potential issues one may have when buying a used car as noted in the Buyers Guide signed by Mr***Mr*** signed the "As is and Shown" disclosure
As to the issues Mr*** mentions, he has in fact brought the vehicle in to our service department over the past year for services to be performedHe has had certain warranty serviced performed, yet has declined on any customer pay servicesIn addition we have attempted to please Mr*** by performing certain services at no cost to Mr***, including the replacement of the windshield
In reviewing Mr***'s service history there were also problems he raised that could not be duplicated
At this point it is my suggestion that Mr*** brings the vehicle in to our service department and he discusses any remaining issues with our service managerWe can then discuss and present any applicable necessary repair options to him
We will also be more than happy to discuss options available to Mr*** in regards to trading his Maxima in for another vehicle
We have continued to resolve any issues Mr*** has had in the past, yet would be more than happy to speak with him again
Thank you for your time
Sincerely,
Berman Auto Group, Inc
*** ***
CFO
Initial Consumer Rebuttal /* (3000, 11, 2014/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is all just a cover I just want to state the facts! One I keep coming in to the service department to be told more and more about where the car is not gonna be able to be repaired because of being in accidents! Second they were asked by me several times of the condition that it was in they showed me that a minor damage in front! Minor does not mean the car front to back has been put together! I just want Revdex.com to allow other customers to see that they are not truthful! I had made a mistake trusting them only because I had bought new cars from there before! Please do not make the same mistake! They sold me a car with major accident damages all over and lied to my face!
Final Business Response /* (4000, 13, 2014/05/02) */
We have received Mr***'s responseAs Mr*** stated he came to Star Nissan because he had purchased cars from us previouslyHe must have had good experiences or he would not have come backOur intent is to allows provide our customers with the best experience possible
We again would like to offer Mr*** the following two options
First, bring the car in to our service department for a complete inspectionWe will discuss any and all of Mr***'s current issues as wellWe will work with him to prepare an action plan for any necessary repairs
Second, have Mr*** bring in the vehicle and meet with my General Manager to discuss options available regarding trading the vehicle in for another vehicle
Please have Mr*** contact my Service Director, *** *** or my General Manager, *** *** for further actionBoth can be reached at XXX-XXX-XXXX
Thank you,
*** ***
To whom it may concern, We received an inquiry from Mr*** *** and Ms*** *** via ***They stated their vehicle of interest
was a *** Rogue SL with AWD and a Premium package in either Black or Midnight Jade, that they have a vehicle to trade and they weren’t sure of their purchase strategy yetOn March 26th, 2016, Mr*** and Ms*** visited Star *** and decided on our stock # ***We originally presented different payment options with financing and an example of what monthly payments would be with $*** downThey signed the worksheet agreeing to the price, yet decided to decline financingWe informed them that they would be forfeiting certain manufacturer captive financing incentivesThey insisted on paying cash and chose to purchase ResistAllThe worksheets they originally signed and agreed to showed a $*** down payment for both the financing worksheet with payment options, as well as the cash option worksheet we presented that they signed, still carrying the $*** down which is what changed the bottom lineThe bill of sale they signed also shows the $*** down paymentIt is not uncommon for a purchase agreement to go into the customer financial services office and a sales associate collect a down payment prior to finalizing all paperworkAdditionally, there are other circumstances when a deposit is provided on a vehicle prior to billing, which is how this situation had occurred and explains why we contacted Mr*** requesting the balance of $*** dueIn summary, the Finance Manager, Shannon ***, billed this as a cash deal thinking that the sales associate previously collected the $*** downOnce the deal was in accounting and they did not see a receipt for the $***, we contacted Mr*** to collect the money dueThis was solely human error as we previously explainedThe experience was unfortunate and completely misconstruedWe have offered years of free oil changes and tire rotations for Mr***’s inconvenienceAs of today, we received a response from Mr*** who has since agreed to remove his complaints and submit payment for the $*** due
Initial Business Response /* (1001, 12, 2015/03/26) */
Please accept this as our response to Case *** *** ***
On November 28, *** *** purchased a used Nissan *** with approximately 39,miles
After reviewing Ms***'s complaint regarding the issues she
is having with the tire pressure light and discussion with my sales and service managers we determined the best course of action is to have Ms*** bring her *** in for an inspectionIf necessary we will be happy to keep it here for a couple days as she requestedWe will then be able to provide her with recommendations to resolve any applicable issue
Thank you,
*** ***
Star Nissan, Inc
CFO
Initial Consumer Rebuttal /* (3000, 20, 2015/04/06) */
I would be happy to drop my car off at the dealership so they can check my tires, however I would need to get a loaner during that period because I do not have any other vehicle which can be used for commute to work and dropping kids to schoolIf they are willing to provide loaner I would be able to drop my car off at the dealership within few days
Final Business Response /* (4001, 24, 2015/05/29) */
Our response is that as long as she has a valid license and insurance information we will be happy to provide a loaner car for a dayMy service manager has indicated that they can identify any potential issues within hours
Thank you,
*** ***
Final Consumer Response /* (4200, 32, 2015/06/16) */
I know what is the problemI want to know if you will be able to resolve itThe problem is that the rim is dry and I need to have it cleanedI was informed that this will help to resolve the problemPlease let me know when can I come to drop off the car
This past December my husband and I went to this dealership and purchase a Nissan rogue from an ad we sawThe ad stated that the car was certified, but when we sat down with the sales consultant Ronnie he informed us this is not true but we can purchase the certificationAfter talking it over we purchased the certification This extends the original warranty on the carAlmost one hour later we met with the finace dept our guy was Vitaly, He was RUDE,RUSHING us with paperwork,told us we don't need to read certain document and didn't give us answers to our questions until certain papers were signed! Well after the whirlwind of all of this when we went home to review our paperwork we had questions to ask Ronnie and Vitaly We left voicemail to both parties and neither one returned our calls for a week.In between that time I called the Manager of the Used car dept to try and get answers from him He also didn't return our calls within a timely manner Needless to say when the manager did call we wanted to cancel the certification we paid on the carHe was going to look into for us and call back He said also to try and reach Ronnie or VItaly myselfWhen I called again to both Ronnie and Vitally I was given different answers from each Finally I called Nissan Consumer affairs dept to get correct answer and complain about the service of these three people The final reply was that the certification we bought( $1000.00) can not be refuned !!! If in the beginning Ronnie had told us that we can not get refunded as he was QUICK to tell us we could not purchase it once we left the showroom we would have thought more on the OPTION to purchase the certification We are NOT HAPPY at all with the customer service of Ronnie,Vitaly or General Manager Neal They need to be more supportive of their customers when we leave as well as when we are there
Thank you Mr [redacted] for taking my call and discussing the issue at hand and giving me the opportunity to explain the reasons for the steps we took in repairing the vehicleThere were multiple diagnostic codes in your computer for the vehicle running rich and an oiling issueI do apologize for the miscommunication from our service advisorAs discussed your credit card has been credited in the amount of $as the final resolution Please close file
To whom it may concern, Mr***s' cancelled warranty refund for the amount of $1875, was sent to [redacted] on 03/31/This is the financial institution which his vehicle was financed with at the time of his purchaseIf Mr***s had refinanced his vehicle as mentioned in his complaint, [redacted] will be forwarding him the refundThank you
Hi my Name is Vince [redacted] I have being in contact with mr [redacted] I gave him options to try to solve this matter His vehicle its at a repair shop and the bill is we offered to cover the full amout of the repair or to trade in for a different vehicle, all we are waiting for is his response
I have a [redacted] , recently got a flat tire, went to go change my tire and find out that thier is no spare tire in the trunk....had to pay $for a flat bed to get it towed....called star nissan, was promised a call back and it never happened, the next day, I call and talked to the GM...he told me that every car comes with a spare tireI told him that my brand new car had 3K miles when I leased it and that someone who previously had my car may have used the tireHe told me that my car had a sparre, he basically called me a liar....I do not have the time to make phone calls about a spare tire and lie to someone...I am very upset because he was not accomadating at all, he did not try to help me at all....I thought Berman nissan was all about customer service and this is far from the truth.....this is not how customers who spend thousands of dollars should be treated, I feel disrespected....This is not how you earn repeat business, you have to treat every customer like they matter....I was not treated this way, I feell disgusted and used...When I bought the car, I was promised the world, and when I have my first problem, they are not doing anything to try to help me out.....As Nissan Corporate office, you guys should really look into management at Berman Nissan....I will never reccomend them to anyone and I will get a hold of an attorney, I do not care how much it cost me.....I feel used and lied to
I spoke to Mr*** and re-iterated that the oil changes were complimentary with the life of the extended service contract he purchased in 2009. He mentioned that he was under the impression that is was for the life of the entire vehicle when he initially purchased it but
knows now that it was only for the life of his Nissan extended service contractMr***'s complimentary oil changes have expired along with the original extended service contract he purchasedHowever, we value Mr*** as a loyal Star Nissan customer and have offered him additional complimentary oil changes credited to his service account with us.
He agreed that additional complimentary oil changes was a fair resolution and we appreciate the opportunity he gave us to retain him as a loyal customer
Sincerely,
*** ***
Executive Manager
Berman Auto Group
I bought a car from Mid City Motors the salesman is Dan ***The car is a used BMW 335DDan went out of his way to make certain that everything was just as promisedI will let everyone know that at BERMAN AUTO GROUP a sale is not the end but the beginning of a new experience of purchasing a used vehicle!
Thank you so very much
I have a ***, recently got a flat tire, went to go change my tire and find out that thier is no spare tire in the trunk....had to pay $for a flat bed to get it towed....called star nissan, was promised a call back and it never happened, the next day, I call and talked to the GM...he told me that every car comes with a spare tireI told him that my brand new car had 3K miles when I leased it and that someone who previously had my car may have used the tireHe told me that my car had a sparre, he basically called me a liar....I do not have the time to make phone calls about a spare tire and lie to someone...I am very upset because he was not accomadating at all, he did not try to help me at all....I thought Berman nissan was all about customer service and this is far from the truth.....this is not how customers who spend thousands of dollars should be treated, I feel disrespected....This is not how you earn repeat business, you have to treat every customer like they matter....I was not treated this way, I feell disgusted and used...When I bought the car, I was promised the world, and when I have my first problem, they are not doing anything to try to help me out.....As Nissan Corporate office, you guys should really look into management at Berman Nissan....I will never reccomend them to anyone and I will get a hold of an attorney, I do not care how much it cost me.....I feel used and lied to
Initial Business Response /* (1000, 11, 2015/03/26) */
Upon becoming aware of the problem Mr*** was having with regard to the cancellation of his GAP policy I phoned him to discuss the situationUnfortunately when a GAP policy is requested to be cancelled we notify the holder of the
policy for cancellationThey then forward any refund to the dealership for submission to the customerIn addition, in order to refund the payment to the customer we are required to obtain confirmation that their respective loan was paid in fullOtherwise, per our Dealer Agreement, the lienholder must receive the refund
Upon receipt of the documentation that the loan was paid in full I refunded Mr*** the $he was entitled toAs of 3/2/the check provided was cashed by Mr***
I apologized to Mr*** for the failure of the finance department to communicate with him timelyI also provided him with a direct contact to reach me if needed in the future
Mr*** appeared happy with the conversation and explanation of the delay in processing his refund
Please feel free to contact me if you should need any additional information
Sincerely,
*** ***
First off, the only reason I purchased a vehicle here was because they were the only one with the specific trim/color that I wanted and I couldn't wait for the other Subaru dealers to find me oneMy main disappointment of Midcity Subaru was from the Salesman named Bart ***Almost weeks agoI purchased a used WRX (Monday, Aug15) and Bart failed to mention that the master keys to the vehicle were missing and that they only have the Valet Key, after the papers Bart pretended to find the master keys to the vehicle, then told us that He would mail the keys when he finds them and will order us new keys if he had toWell, days (wednesday) later I called Midcity Subaru to talk to Bart (times before I could get ahold of him) I asked him about the keys and he said, they were still looking for emI then told Bart that I will just pick up the master keysI called again on Thursday and asked for BartI couldn't get ahold of him anymoreEven on emails, Bart wouldnt respond to meThe Midcity call operator just keeps on forwarding me to the manager's voicemail (Joe) which I left messages on and never got a single call backOn friday, I did a little research and messaged their main office on facebook (Berman Auto Group) and asked if they could help me get my keysWhich worked beause the manager Joe called me the next day, I told Joe about my problem and he said he was aware of it(but never did anything) and he then asked me if I had it on the contract that they will give us the master keysI said no but Bart told me before I left that he will find em and order me a new one if its lostHe then went ahead and told me that hes gonna order me a key and it will take 3-days to arrive (hmm subaru dealers dont have the keys in stock?)I thought yeah sure ill play along and said okIt took weeks for me to get the master keys and I had to do so much just to get the master keys to the vehicleI really suggest everyone to go to the Subaru dealers in the suburbs instead (try Grand Subaru/Muller), because once Midcity gets your business, they will not care about you anymoreIf I knew what BS I had to go through, I wouldve waited till the other dealers could find me the trim/color I wanted If you had no option, but to go to midcity subaru then I suggest to not work with the salesman named Bart ***
Let me start off by saying PLEASE PLEASE PLEASE!!! DO NOT!!! I REPEAT DO NOT!!! buy anything from Star Nissan WTouhy Ave, Niles ILMy husband and I went to Star Nissan to buy a carWe fell in love with a hyundai elantra, granted it was not a nissan but a lot of dealers sell other makes and models so we did not think anything of itWe go through financing smoothly and drive our new car home with joyLet me tell you not three days THREE DAY! later the driver side head light goes outNo big deal replace the blab correct? WRONG! I replace the bulb and it goes out again so I take it to the dealer and they say that this car has been in an accident and some welding has been done but not up to codeKEEP IN MIND THAT STAR NISSAN CLAIMS THEY DID A POINT INSPECTION AND THE CAR FAX WAS CLEAN!!! I call bull on this shop, to make a long review short (because lets be honest I'm sure many of you have stopped reading by now) the manager offered to save some face and fix the problemDalilia Dedic was her name and after arguing with her to fix it she reluctantly paid for the problem to be fixedHOWEVER! not months later the passenger side head lights does the exact same thing! I call Dalila up again and she says because its over a year (NOT even months) there is nothing she can doShe doesn't even offer anything or apologize she was like "oh yea I remember you, well yea there is nothing I'm going to do for you" so BUYER BEWARE!! DO NOT BUY FROM STAR NISSAN: THEIR 500pt INSPECTION IS BULL! THEIR CAR FAX REPORTS ARE AND THEY DO NOT EVEN TRY TO FIX THEIR MISTAKESPlease people do not buy from them my husband is on the phone right now with Nissan corporate trying to fix this problem but as a community we can stop bogus dealerships like together by not giving them any businessI know this review will not reach everybody and some people will fall into their scam but please if you spread the word that STAR NISSAN is a bad place to do business I'm positive that they will feel the hut and step up to the plate as a dealer and be a dealer we the people deserve!!
Hi my Name is Vince *** I have being in contact with mr *** I gave him options to try to solve this matter
His vehicle its at a repair shop and the bill is we offered to cover the full amout of the repair or to trade in for a different vehicle, all we are waiting
for is his response
To whom it may concern, Mr***s' cancelled warranty refund for the amount of $1875, was sent to *** *** *** on 03/31/This is the financial institution which his vehicle was financed with at the time of his purchaseIf Mr***s had refinanced his vehicle as
mentioned in his complaint, *** *** *** will be forwarding him the refund. Thank you
Thank you Mr*** for taking my call and discussing the issue at hand and giving me the opportunity to explain the reasons for the steps we took in repairing the vehicleThere were multiple diagnostic codes in your computer for the vehicle running rich and an oiling issueI do apologize
for the miscommunication from our service advisorAs discussed your credit card has been credited in the amount of $as the final resolution Please close file
Initial Business Response /* (1000, 9, 2014/04/22) */
Good morning,
First I would like to apologize for Star Nissan not responding timely to Mr***'s complaintAs you can see in our history, we respond to complaints timely and completelyUnfortunately the responsible party failed to
respond to this complaint
Please accept the comments below as our formal response
Regarding Mr ***'s complaint, Mr*** purchased a used Nissan Maxima on January 9, 2013, approximately months ago
Mr*** was made fully aware of the potential issues one may have when buying a used car as noted in the Buyers Guide signed by Mr***Mr*** signed the "As is and Shown" disclosure
As to the issues Mr*** mentions, he has in fact brought the vehicle in to our service department over the past year for services to be performedHe has had certain warranty serviced performed, yet has declined on any customer pay servicesIn addition we have attempted to please Mr*** by performing certain services at no cost to Mr***, including the replacement of the windshield
In reviewing Mr***'s service history there were also problems he raised that could not be duplicated
At this point it is my suggestion that Mr*** brings the vehicle in to our service department and he discusses any remaining issues with our service managerWe can then discuss and present any applicable necessary repair options to him
We will also be more than happy to discuss options available to Mr*** in regards to trading his Maxima in for another vehicle
We have continued to resolve any issues Mr*** has had in the past, yet would be more than happy to speak with him again
Thank you for your time
Sincerely,
Berman Auto Group, Inc
*** ***
CFO
Initial Consumer Rebuttal /* (3000, 11, 2014/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is all just a cover I just want to state the facts! One I keep coming in to the service department to be told more and more about where the car is not gonna be able to be repaired because of being in accidents! Second they were asked by me several times of the condition that it was in they showed me that a minor damage in front! Minor does not mean the car front to back has been put together! I just want Revdex.com to allow other customers to see that they are not truthful! I had made a mistake trusting them only because I had bought new cars from there before! Please do not make the same mistake! They sold me a car with major accident damages all over and lied to my face!
Final Business Response /* (4000, 13, 2014/05/02) */
We have received Mr***'s responseAs Mr*** stated he came to Star Nissan because he had purchased cars from us previouslyHe must have had good experiences or he would not have come backOur intent is to allows provide our customers with the best experience possible
We again would like to offer Mr*** the following two options
First, bring the car in to our service department for a complete inspectionWe will discuss any and all of Mr***'s current issues as wellWe will work with him to prepare an action plan for any necessary repairs
Second, have Mr*** bring in the vehicle and meet with my General Manager to discuss options available regarding trading the vehicle in for another vehicle
Please have Mr*** contact my Service Director, *** *** or my General Manager, *** *** for further actionBoth can be reached at XXX-XXX-XXXX
Thank you,
*** ***
To whom it may concern, We received an inquiry from Mr*** *** and Ms*** *** via ***They stated their vehicle of interest
was a *** Rogue SL with AWD and a Premium package in either Black or Midnight Jade, that they have a vehicle to trade and they weren’t sure of their purchase strategy yetOn March 26th, 2016, Mr*** and Ms*** visited Star *** and decided on our stock # ***We originally presented different payment options with financing and an example of what monthly payments would be with $*** downThey signed the worksheet agreeing to the price, yet decided to decline financingWe informed them that they would be forfeiting certain manufacturer captive financing incentivesThey insisted on paying cash and chose to purchase ResistAllThe worksheets they originally signed and agreed to showed a $*** down payment for both the financing worksheet with payment options, as well as the cash option worksheet we presented that they signed, still carrying the $*** down which is what changed the bottom lineThe bill of sale they signed also shows the $*** down paymentIt is not uncommon for a purchase agreement to go into the customer financial services office and a sales associate collect a down payment prior to finalizing all paperworkAdditionally, there are other circumstances when a deposit is provided on a vehicle prior to billing, which is how this situation had occurred and explains why we contacted Mr*** requesting the balance of $*** dueIn summary, the Finance Manager, Shannon ***, billed this as a cash deal thinking that the sales associate previously collected the $*** downOnce the deal was in accounting and they did not see a receipt for the $***, we contacted Mr*** to collect the money dueThis was solely human error as we previously explainedThe experience was unfortunate and completely misconstruedWe have offered years of free oil changes and tire rotations for Mr***’s inconvenienceAs of today, we received a response from Mr*** who has since agreed to remove his complaints and submit payment for the $*** due
Initial Business Response /* (1001, 12, 2015/03/26) */
Please accept this as our response to Case *** *** ***
On November 28, *** *** purchased a used Nissan *** with approximately 39,miles
After reviewing Ms***'s complaint regarding the issues she
is having with the tire pressure light and discussion with my sales and service managers we determined the best course of action is to have Ms*** bring her *** in for an inspectionIf necessary we will be happy to keep it here for a couple days as she requestedWe will then be able to provide her with recommendations to resolve any applicable issue
Thank you,
*** ***
Star Nissan, Inc
CFO
Initial Consumer Rebuttal /* (3000, 20, 2015/04/06) */
I would be happy to drop my car off at the dealership so they can check my tires, however I would need to get a loaner during that period because I do not have any other vehicle which can be used for commute to work and dropping kids to schoolIf they are willing to provide loaner I would be able to drop my car off at the dealership within few days
Final Business Response /* (4001, 24, 2015/05/29) */
Our response is that as long as she has a valid license and insurance information we will be happy to provide a loaner car for a dayMy service manager has indicated that they can identify any potential issues within hours
Thank you,
*** ***
Final Consumer Response /* (4200, 32, 2015/06/16) */
I know what is the problemI want to know if you will be able to resolve itThe problem is that the rim is dry and I need to have it cleanedI was informed that this will help to resolve the problemPlease let me know when can I come to drop off the car
This past December my husband and I went to this dealership and purchase a Nissan rogue from an ad we sawThe ad stated that the car was certified, but when we sat down with the sales consultant Ronnie he informed us this is not true but we can purchase the certificationAfter talking it over we purchased the certification This extends the original warranty on the carAlmost one hour later we met with the finace dept our guy was Vitaly, He was RUDE,RUSHING us with paperwork,told us we don't need to read certain document and didn't give us answers to our questions until certain papers were signed! Well after the whirlwind of all of this when we went home to review our paperwork we had questions to ask Ronnie and Vitaly We left voicemail to both parties and neither one returned our calls for a week.In between that time I called the Manager of the Used car dept to try and get answers from him He also didn't return our calls within a timely manner Needless to say when the manager did call we wanted to cancel the certification we paid on the carHe was going to look into for us and call back He said also to try and reach Ronnie or VItaly myselfWhen I called again to both Ronnie and Vitally I was given different answers from each Finally I called Nissan Consumer affairs dept to get correct answer and complain about the service of these three people The final reply was that the certification we bought( $1000.00) can not be refuned !!! If in the beginning Ronnie had told us that we can not get refunded as he was QUICK to tell us we could not purchase it once we left the showroom we would have thought more on the OPTION to purchase the certification We are NOT HAPPY at all with the customer service of Ronnie,Vitaly or General Manager Neal They need to be more supportive of their customers when we leave as well as when we are there