WARNING!!! Worst car buying experience at Berman's InfinitiI spoke with the salesmen and used car sales manager LUIS [redacted] before flying in, and when I showed up the car was entirely different than the pictures onlineBEWARE, they take low resolution photos to hide the flaws on purpose, and when asked to explain any flaws they may know about due to the low res pictures, they LIEHaving traveled half way across the country, I was so thoroughly frustrated with the experience I left the dealershipSubsequently we communicated again after I had left, we negotiated for a few HOURS via text and came to a conclusive price (via text in writing) and when I arrived they did the BAIT and SWITCH, refusing to honor the conditions and pricing we had agreed to IN WRITING! I LEFT the dealership a second time, they made no apologies for lying a second time eitherAfter being in contact with them a 3rd time the same day, and receiving a promise on pricing after their ridiculous haggling, it was too late for me to get the money from the bankAs I tried to put a deposit down to hold the car until the next morning, in order to withdraw the funds when the bank opened, they refusedSo after spending over $just to come to their dealership from across the country, they lied TIMES in a row, refused to take a deposit to hold the car for a day due to their dishonesty, and then sold the car from under me that eveningThree days of lost time and over $down the drain, Berman's doesn't deserve YOUR business or MINE, find another dealership that has a sense of ethics, morals, and honor
Mr***, My name is Steve ***, I am the General Manager of Berman’s Infiniti of ChicagoI want to let you know that we take all customer concerns seriouslyAs I am not familiar with your case I will be reaching out to your shortly by telephone to listen to your concernsI will take the necessary action to investigate any dispute and work hard to come to a mutual agreementPlease contact me anytime on my direct line at 312-476-or email me at s@berman.comSteve ***
Initial Business Response /* (1000, 5, 2015/06/23) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
Good Morning,
I spoke with Mr*** *** on a number of occasions this past weekWe resolved ***'s concerns*** wanted to
replace his car and sell his carHe was concerned that the his car had previous frame damage and that would result in a lower value for his carWe showed him that was not the case...and he agreed with the conclusion
I also wanted to help *** out with purchasing his vehicleWe agreed on a fair price for the car and that seemed to make *** very happyHe told me a number of times during the past couple of days, how professional we handled his concerns*** mentioned to me that he is very happy and he might have jumped the gun on his complaintHe told me that he would be contacting the Revdex.com and telling how he is completely satisfied with his experience with Berman's Infiniti of Chicago
I would be more than happy to discuss this case with anyone at the Revdex.com
Thank you for the information and I am very glad we were able to resolve ***'s concerns
All the best,
*** ***
WARNING!!! Worst car buying experience at Berman's InfinitiI spoke with the salesmen and used car sales manager LUIS *** before flying in, and when I showed up the car was entirely different than the pictures onlineBEWARE, they take low resolution photos to hide the flaws on purpose, and when asked to explain any flaws they may know about due to the low res pictures, they LIEHaving traveled half way across the country, I was so thoroughly frustrated with the experience I left the dealershipSubsequently we communicated again after I had left, we negotiated for a few HOURS via text and came to a conclusive price (via text in writing) and when I arrived they did the BAIT and SWITCH, refusing to honor the conditions and pricing we had agreed to IN WRITING! I LEFT the dealership a second time, they made no apologies for lying a second time eitherAfter being in contact with them a 3rd time the same day, and receiving a promise on pricing after their ridiculous haggling, it was too late for me to get the money from the bankAs I tried to put a deposit down to hold the car until the next morning, in order to withdraw the funds when the bank opened, they refusedSo after spending over $just to come to their dealership from across the country, they lied TIMES in a row, refused to take a deposit to hold the car for a day due to their dishonesty, and then sold the car from under me that eveningThree days of lost time and over $down the drain, Berman's doesn't deserve YOUR business or MINE, find another dealership that has a sense of ethics, morals, and honor
Mr***, My name is Steve ***, I am the General Manager of Berman’s Infiniti of ChicagoI want to let you know that we take all customer concerns seriouslyAs I am not familiar with your case I will be reaching out to your shortly by telephone to listen to your concernsI will
take the necessary action to investigate any dispute and work hard to come to a mutual agreementPlease contact me anytime on my direct line at 312-476-or email me at s@berman.comSteve ***
Mrs***, I am so sorry for your experience with Berman’s Infiniti of ChicagoI did try to reach you by telephone this morning and left you a message with my personal cell numberI have confirmed that a corrected pay off amount has reached *** *** @ 9:04am on 8/1/I
have not confirmed that *** *** has marked your account paidI will continue to check multiple times a day until your account shows paidI would like to immediately send you a check for the amounts you are requestingPlease contact me by email (s@berman.com) or telephone (cell: 630-917-8945) so that I can confirm those amountsAgain, I apologize for what we should have taken care of in an expeditious mannerSteve *** General Manager
WARNING!!! Worst car buying experience at Berman's InfinitiI spoke with the salesmen and used car sales manager LUIS [redacted] before flying in, and when I showed up the car was entirely different than the pictures onlineBEWARE, they take low resolution photos to hide the flaws on purpose, and when asked to explain any flaws they may know about due to the low res pictures, they LIEHaving traveled half way across the country, I was so thoroughly frustrated with the experience I left the dealershipSubsequently we communicated again after I had left, we negotiated for a few HOURS via text and came to a conclusive price (via text in writing) and when I arrived they did the BAIT and SWITCH, refusing to honor the conditions and pricing we had agreed to IN WRITING! I LEFT the dealership a second time, they made no apologies for lying a second time eitherAfter being in contact with them a 3rd time the same day, and receiving a promise on pricing after their ridiculous haggling, it was too late for me to get the money from the bankAs I tried to put a deposit down to hold the car until the next morning, in order to withdraw the funds when the bank opened, they refusedSo after spending over $just to come to their dealership from across the country, they lied TIMES in a row, refused to take a deposit to hold the car for a day due to their dishonesty, and then sold the car from under me that eveningThree days of lost time and over $down the drain, Berman's doesn't deserve YOUR business or MINE, find another dealership that has a sense of ethics, morals, and honor
Mr***, My name is Steve ***, I am the General Manager of Berman’s Infiniti of ChicagoI want to let you know that we take all customer concerns seriouslyAs I am not familiar with your case I will be reaching out to your shortly by telephone to listen to your concernsI will take the necessary action to investigate any dispute and work hard to come to a mutual agreementPlease contact me anytime on my direct line at 312-476-or email me at s
@berman.comSteve ***
Initial Business Response /* (1000, 5, 2015/06/23) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
Good Morning,
I spoke with Mr*** *** on a number of occasions this past weekWe resolved ***'s concerns*** wanted to
replace his car and sell his carHe was concerned that the his car had previous frame damage and that would result in a lower value for his carWe showed him that was not the case...and he agreed with the conclusion
I also wanted to help *** out with purchasing his vehicleWe agreed on a fair price for the car and that seemed to make *** very happyHe told me a number of times during the past couple of days, how professional we handled his concerns*** mentioned to me that he is very happy and he might have jumped the gun on his complaintHe told me that he would be contacting the Revdex.com and telling how he is completely satisfied with his experience with Berman's Infiniti of Chicago
I would be more than happy to discuss this case with anyone at the Revdex.com
Thank you for the information and I am very glad we were able to resolve ***'s concerns
All the best,
*** ***
WARNING!!! Worst car buying experience at Berman's InfinitiI spoke with the salesmen and used car sales manager LUIS *** before flying in, and when I showed up the car was entirely different than the pictures onlineBEWARE, they take low resolution photos to hide the flaws on purpose, and when asked to explain any flaws they may know about due to the low res pictures, they LIEHaving traveled half way across the country, I was so thoroughly frustrated with the experience I left the dealershipSubsequently we communicated again after I had left, we negotiated for a few HOURS via text and came to a conclusive price (via text in writing) and when I arrived they did the BAIT and SWITCH, refusing to honor the conditions and pricing we had agreed to IN WRITING! I LEFT the dealership a second time, they made no apologies for lying a second time eitherAfter being in contact with them a 3rd time the same day, and receiving a promise on pricing after their ridiculous haggling, it was too late for me to get the money from the bankAs I tried to put a deposit down to hold the car until the next morning, in order to withdraw the funds when the bank opened, they refusedSo after spending over $just to come to their dealership from across the country, they lied TIMES in a row, refused to take a deposit to hold the car for a day due to their dishonesty, and then sold the car from under me that eveningThree days of lost time and over $down the drain, Berman's doesn't deserve YOUR business or MINE, find another dealership that has a sense of ethics, morals, and honor
Mr***, My name is Steve ***, I am the General Manager of Berman’s Infiniti of ChicagoI want to let you know that we take all customer concerns seriouslyAs I am not familiar with your case I will be reaching out to your shortly by telephone to listen to your concernsI will
@berman.comSteve ***
take the necessary action to investigate any dispute and work hard to come to a mutual agreementPlease contact me anytime on my direct line at 312-476-or email me at s
Mrs***, I am so sorry for your experience with Berman’s Infiniti of ChicagoI did try to reach you by telephone this morning and left you a message with my personal cell numberI have confirmed that a corrected pay off amount has reached *** *** @ 9:04am on 8/1/I
@berman.com) or telephone (cell: 630-917-8945) so that I can confirm those amountsAgain, I apologize for what we should have taken care of in an expeditious mannerSteve *** General Manager
have not confirmed that *** *** has marked your account paidI will continue to check multiple times a day until your account shows paidI would like to immediately send you a check for the amounts you are requestingPlease contact me by email (s