Initial Business Response /* (1001, 12, 2015/03/26) */
Please accept this as our response to Case [redacted].
On November 28, 2014 [redacted] purchased a used 2011 Nissan [redacted] with approximately 39,499 miles.
After reviewing Ms. [redacted]'s complaint regarding the issues she...
is having with the tire pressure light and discussion with my sales and service managers we determined the best course of action is to have Ms. [redacted] bring her [redacted] in for an inspection. If necessary we will be happy to keep it here for a couple days as she requested. We will then be able to provide her with recommendations to resolve any applicable issue.
Thank you,
[redacted]
Star Nissan, Inc.
CFO
Initial Consumer Rebuttal /* (3000, 20, 2015/04/06) */
I would be happy to drop my car off at the dealership so they can check my tires, however I would need to get a loaner during that period because I do not have any other vehicle which can be used for commute to work and dropping kids to school. If they are willing to provide loaner I would be able to drop my car off at the dealership within few days.
Final Business Response /* (4001, 24, 2015/05/29) */
Our response is that as long as she has a valid license and insurance information we will be happy to provide a loaner car for a day. My service manager has indicated that they can identify any potential issues within hours.
Thank you,
[redacted]
Final Consumer Response /* (4200, 32, 2015/06/16) */
I know what is the problem. I want to know if you will be able to resolve it. The problem is that the rim is dry and I need to have it cleaned. I was informed that this will help to resolve the problem. Please let me know when can I come to drop off the car.
Let me start off by saying PLEASE PLEASE PLEASE!!! DO NOT!!! I REPEAT DO NOT!!! buy anything from Star Nissan 5757 W. Touhy Ave, Niles IL. My husband and I went to Star Nissan to buy a car. We fell in love with a hyundai elantra, granted it was not a nissan but a lot of dealers sell other makes and models so we did not think anything of it. We go through financing smoothly and drive our new car home with joy. Let me tell you not three days THREE DAY! later the driver side head light goes out. No big deal replace the blab correct? WRONG! I replace the bulb and it goes out again so I take it to the dealer and they say that this car has been in an accident and some welding has been done but not up to code. KEEP IN MIND THAT STAR NISSAN CLAIMS THEY DID A 500 POINT INSPECTION AND THE CAR FAX WAS CLEAN!!! I call bull on this shop, to make a long review short (because lets be honest I'm sure many of you have stopped reading by now) the manager offered to save some face and fix the problem. Dalilia Dedic was her name and after arguing with her to fix it she reluctantly paid for the problem to be fixed. HOWEVER! not 8 months later the passenger side head lights does the exact same thing! I call Dalila up again and she says because its over a year (NOT even 9 months) there is nothing she can do. She doesn't even offer anything or apologize she was like "oh yea I remember you, well yea there is nothing I'm going to do for you" so BUYER BEWARE!! DO NOT BUY FROM STAR NISSAN: THEIR 500pt INSPECTION IS BULL! THEIR CAR FAX REPORTS ARE FALSE AND THEY DO NOT EVEN TRY TO FIX THEIR MISTAKES. Please people do not buy from them my husband is on the phone right now with Nissan corporate trying to fix this problem but as a community we can stop bogus dealerships like together by not giving them any business. I know this review will not reach everybody and some people will fall into their scam but please if you spread the word that STAR NISSAN is a bad place to do business I'm positive that they will feel the hut and step up to the plate as a dealer and be a dealer we the people deserve!!
Hi my Name is Vince [redacted] I have being in contact with mr [redacted] I gave him options to try to solve this matter
His vehicle its at a repair shop and the bill is 1158.32 we offered to cover the full amout of the repair or to trade in for a different vehicle, all we are waiting...
This past December my husband and I went to this dealership and purchase a 2013 Nissan rogue from an ad we saw. The ad stated that the car was certified, but when we sat down with the sales consultant Ronnie he informed us this is not true but we can purchase the certification. After talking it over we purchased the certification . This extends the original warranty on the car. Almost one hour later we met with the finace dept our guy was Vitaly, He was RUDE,RUSHING us with paperwork,told us we don't need to read certain document and didn't give us answers to our questions until certain papers were signed! Well after the whirlwind of all of this when we went home to review our paperwork we had questions to ask Ronnie and Vitaly We left voicemail to both parties and neither one returned our calls for a week.In between that time I called the Manager of the Used car dept to try and get answers from him He also didn't return our calls within a timely manner Needless to say when the manager did call we wanted to cancel the certification we paid on the car. He was going to look into for us and call back He said also to try and reach Ronnie or VItaly myself. When I called again to both Ronnie and Vitally I was given different answers from each . Finally I called Nissan Consumer affairs dept to get correct answer and complain about the service of these three people. The final reply was that the certification we bought( $1000.00) can not be refuned !!! If in the beginning Ronnie had told us that we can not get refunded as he was QUICK to tell us we could not purchase it once we left the showroom we would have thought more on the OPTION to purchase the certification We are NOT HAPPY at all with the customer service of Ronnie,Vitaly or General Manager Neal They need to be more supportive of their customers when we leave as well as when we are there.
Thank you Mr. [redacted] for taking my call and discussing the issue at hand and giving me the opportunity to explain the reasons for the steps we took in repairing the vehicle. There were multiple diagnostic codes in your computer for the vehicle running rich and an oiling issue. I do apologize...
for the miscommunication from our service advisor. As discussed your credit card has been credited in the amount of $250.00 as the final resolution. Please close file.
To whom it may concern, Mr. [redacted]s' cancelled warranty refund for the amount of $1875, was sent to [redacted] on 03/31/2016. This is the financial institution which his vehicle was financed with at the time of his purchase. If Mr. [redacted]s had refinanced his vehicle as...
mentioned in his complaint, [redacted] will be forwarding him the refund. Thank you.
Initial Business Response /* (1000, 9, 2014/04/22) */
Good morning,
First I would like to apologize for Star Nissan not responding timely to Mr. [redacted]'s complaint. As you can see in our history, we respond to complaints timely and completely. Unfortunately the responsible party failed to...
respond to this complaint.
Please accept the comments below as our formal response.
Regarding Mr [redacted]'s complaint, Mr. [redacted] purchased a used 2010 Nissan Maxima on January 9, 2013, approximately 15 months ago.
Mr. [redacted] was made fully aware of the potential issues one may have when buying a used car as noted in the Buyers Guide signed by Mr. [redacted]. Mr. [redacted] signed the "As is and Shown" disclosure.
As to the issues Mr. [redacted] mentions, he has in fact brought the vehicle in to our service department over the past year for services to be performed. He has had certain warranty serviced performed, yet has declined on any customer pay services. In addition we have attempted to please Mr. [redacted] by performing certain services at no cost to Mr. [redacted], including the replacement of the windshield.
In reviewing Mr. [redacted]'s service history there were also problems he raised that could not be duplicated.
At this point it is my suggestion that Mr. [redacted] brings the vehicle in to our service department and he discusses any remaining issues with our service manager. We can then discuss and present any applicable necessary repair options to him.
We will also be more than happy to discuss options available to Mr. [redacted] in regards to trading his 2010 Maxima in for another vehicle.
We have continued to resolve any issues Mr. [redacted] has had in the past, yet would be more than happy to speak with him again.
Thank you for your time.
Sincerely,
Berman Auto Group, Inc.
[redacted]
CFO
Initial Consumer Rebuttal /* (3000, 11, 2014/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is all just a cover I just want to state the facts! One I keep coming in to the service department to be told more and more about where the car is not gonna be able to be repaired because of being in accidents! Second they were asked by me several times of the condition that it was in they showed me that a minor damage in front! Minor does not mean the car front to back has been put together! I just want Revdex.com to allow other customers to see that they are not truthful! I had made a mistake trusting them only because I had bought new cars from there before! Please do not make the same mistake! They sold me a car with major accident damages all over and lied to my face!
Final Business Response /* (4000, 13, 2014/05/02) */
We have received Mr. [redacted]'s response. As Mr. [redacted] stated he came to Star Nissan because he had purchased cars from us previously. He must have had good experiences or he would not have come back. Our intent is to allows provide our customers with the best experience possible.
We again would like to offer Mr. [redacted] the following two options.
First, bring the car in to our service department for a complete inspection. We will discuss any and all of Mr. [redacted]'s current issues as well. We will work with him to prepare an action plan for any necessary repairs.
Second, have Mr. [redacted] bring in the vehicle and meet with my General Manager to discuss options available regarding trading the vehicle in for another vehicle.
Please have Mr. [redacted] contact my Service Director, [redacted] or my General Manager, [redacted] for further action. Both can be reached at XXX-XXX-XXXX.
Thank you,
[redacted]
I have a 2013 [redacted], recently got a flat tire, went to go change my tire and find out that thier is no spare tire in the trunk....had to pay $250 for a flat bed to get it towed....called star nissan, was promised a call back and it never happened, the next day, I call and talked to the GM...he told me that every car comes with a spare tire. I told him that my brand new car had 3K miles when I leased it and that someone who previously had my car may have used the tire. He told me that my car had a sparre, he basically called me a liar....I do not have the time to make phone calls about a spare tire and lie to someone...I am very upset because he was not accomadating at all, he did not try to help me at all....I thought Berman nissan was all about customer service and this is far from the truth.....this is not how customers who spend thousands of dollars should be treated, I feel disrespected....This is not how you earn repeat business, you have to treat every customer like they matter....I was not treated this way, I feell disgusted and used...When I bought the car, I was promised the world, and when I have my first problem, they are not doing anything to try to help me out.....As Nissan Corporate office, you guys should really look into management at Berman Nissan....I will never reccomend them to anyone and I will get a hold of an attorney, I do not care how much it cost me.....I feel used and lied to.
Initial Business Response /* (1001, 12, 2015/03/26) */
Please accept this as our response to Case [redacted].
On November 28, 2014 [redacted] purchased a used 2011 Nissan [redacted] with approximately 39,499 miles.
After reviewing Ms. [redacted]'s complaint regarding the issues she...
is having with the tire pressure light and discussion with my sales and service managers we determined the best course of action is to have Ms. [redacted] bring her [redacted] in for an inspection. If necessary we will be happy to keep it here for a couple days as she requested. We will then be able to provide her with recommendations to resolve any applicable issue.
Thank you,
[redacted]
Star Nissan, Inc.
CFO
Initial Consumer Rebuttal /* (3000, 20, 2015/04/06) */
I would be happy to drop my car off at the dealership so they can check my tires, however I would need to get a loaner during that period because I do not have any other vehicle which can be used for commute to work and dropping kids to school. If they are willing to provide loaner I would be able to drop my car off at the dealership within few days.
Final Business Response /* (4001, 24, 2015/05/29) */
Our response is that as long as she has a valid license and insurance information we will be happy to provide a loaner car for a day. My service manager has indicated that they can identify any potential issues within hours.
Thank you,
[redacted]
Final Consumer Response /* (4200, 32, 2015/06/16) */
I know what is the problem. I want to know if you will be able to resolve it. The problem is that the rim is dry and I need to have it cleaned. I was informed that this will help to resolve the problem. Please let me know when can I come to drop off the car.
Let me start off by saying PLEASE PLEASE PLEASE!!! DO NOT!!! I REPEAT DO NOT!!! buy anything from Star Nissan 5757 W. Touhy Ave, Niles IL. My husband and I went to Star Nissan to buy a car. We fell in love with a hyundai elantra, granted it was not a nissan but a lot of dealers sell other makes and models so we did not think anything of it. We go through financing smoothly and drive our new car home with joy. Let me tell you not three days THREE DAY! later the driver side head light goes out. No big deal replace the blab correct? WRONG! I replace the bulb and it goes out again so I take it to the dealer and they say that this car has been in an accident and some welding has been done but not up to code. KEEP IN MIND THAT STAR NISSAN CLAIMS THEY DID A 500 POINT INSPECTION AND THE CAR FAX WAS CLEAN!!! I call bull on this shop, to make a long review short (because lets be honest I'm sure many of you have stopped reading by now) the manager offered to save some face and fix the problem. Dalilia Dedic was her name and after arguing with her to fix it she reluctantly paid for the problem to be fixed. HOWEVER! not 8 months later the passenger side head lights does the exact same thing! I call Dalila up again and she says because its over a year (NOT even 9 months) there is nothing she can do. She doesn't even offer anything or apologize she was like "oh yea I remember you, well yea there is nothing I'm going to do for you" so BUYER BEWARE!! DO NOT BUY FROM STAR NISSAN: THEIR 500pt INSPECTION IS BULL! THEIR CAR FAX REPORTS ARE FALSE AND THEY DO NOT EVEN TRY TO FIX THEIR MISTAKES. Please people do not buy from them my husband is on the phone right now with Nissan corporate trying to fix this problem but as a community we can stop bogus dealerships like together by not giving them any business. I know this review will not reach everybody and some people will fall into their scam but please if you spread the word that STAR NISSAN is a bad place to do business I'm positive that they will feel the hut and step up to the plate as a dealer and be a dealer we the people deserve!!
Hi my Name is Vince [redacted] I have being in contact with mr [redacted] I gave him options to try to solve this matter
His vehicle its at a repair shop and the bill is 1158.32 we offered to cover the full amout of the repair or to trade in for a different vehicle, all we are waiting...
for is his response
This past December my husband and I went to this dealership and purchase a 2013 Nissan rogue from an ad we saw. The ad stated that the car was certified, but when we sat down with the sales consultant Ronnie he informed us this is not true but we can purchase the certification. After talking it over we purchased the certification . This extends the original warranty on the car. Almost one hour later we met with the finace dept our guy was Vitaly, He was RUDE,RUSHING us with paperwork,told us we don't need to read certain document and didn't give us answers to our questions until certain papers were signed! Well after the whirlwind of all of this when we went home to review our paperwork we had questions to ask Ronnie and Vitaly We left voicemail to both parties and neither one returned our calls for a week.In between that time I called the Manager of the Used car dept to try and get answers from him He also didn't return our calls within a timely manner Needless to say when the manager did call we wanted to cancel the certification we paid on the car. He was going to look into for us and call back He said also to try and reach Ronnie or VItaly myself. When I called again to both Ronnie and Vitally I was given different answers from each . Finally I called Nissan Consumer affairs dept to get correct answer and complain about the service of these three people. The final reply was that the certification we bought( $1000.00) can not be refuned !!! If in the beginning Ronnie had told us that we can not get refunded as he was QUICK to tell us we could not purchase it once we left the showroom we would have thought more on the OPTION to purchase the certification We are NOT HAPPY at all with the customer service of Ronnie,Vitaly or General Manager Neal They need to be more supportive of their customers when we leave as well as when we are there.
Thank you Mr. [redacted] for taking my call and discussing the issue at hand and giving me the opportunity to explain the reasons for the steps we took in repairing the vehicle. There were multiple diagnostic codes in your computer for the vehicle running rich and an oiling issue. I do apologize...
for the miscommunication from our service advisor. As discussed your credit card has been credited in the amount of $250.00 as the final resolution. Please close file.
To whom it may concern, Mr. [redacted]s' cancelled warranty refund for the amount of $1875, was sent to [redacted] on 03/31/2016. This is the financial institution which his vehicle was financed with at the time of his purchase. If Mr. [redacted]s had refinanced his vehicle as...
mentioned in his complaint, [redacted] will be forwarding him the refund. Thank you.
Initial Business Response /* (1000, 9, 2014/04/22) */
Good morning,
First I would like to apologize for Star Nissan not responding timely to Mr. [redacted]'s complaint. As you can see in our history, we respond to complaints timely and completely. Unfortunately the responsible party failed to...
respond to this complaint.
Please accept the comments below as our formal response.
Regarding Mr [redacted]'s complaint, Mr. [redacted] purchased a used 2010 Nissan Maxima on January 9, 2013, approximately 15 months ago.
Mr. [redacted] was made fully aware of the potential issues one may have when buying a used car as noted in the Buyers Guide signed by Mr. [redacted]. Mr. [redacted] signed the "As is and Shown" disclosure.
As to the issues Mr. [redacted] mentions, he has in fact brought the vehicle in to our service department over the past year for services to be performed. He has had certain warranty serviced performed, yet has declined on any customer pay services. In addition we have attempted to please Mr. [redacted] by performing certain services at no cost to Mr. [redacted], including the replacement of the windshield.
In reviewing Mr. [redacted]'s service history there were also problems he raised that could not be duplicated.
At this point it is my suggestion that Mr. [redacted] brings the vehicle in to our service department and he discusses any remaining issues with our service manager. We can then discuss and present any applicable necessary repair options to him.
We will also be more than happy to discuss options available to Mr. [redacted] in regards to trading his 2010 Maxima in for another vehicle.
We have continued to resolve any issues Mr. [redacted] has had in the past, yet would be more than happy to speak with him again.
Thank you for your time.
Sincerely,
Berman Auto Group, Inc.
[redacted]
CFO
Initial Consumer Rebuttal /* (3000, 11, 2014/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is all just a cover I just want to state the facts! One I keep coming in to the service department to be told more and more about where the car is not gonna be able to be repaired because of being in accidents! Second they were asked by me several times of the condition that it was in they showed me that a minor damage in front! Minor does not mean the car front to back has been put together! I just want Revdex.com to allow other customers to see that they are not truthful! I had made a mistake trusting them only because I had bought new cars from there before! Please do not make the same mistake! They sold me a car with major accident damages all over and lied to my face!
Final Business Response /* (4000, 13, 2014/05/02) */
We have received Mr. [redacted]'s response. As Mr. [redacted] stated he came to Star Nissan because he had purchased cars from us previously. He must have had good experiences or he would not have come back. Our intent is to allows provide our customers with the best experience possible.
We again would like to offer Mr. [redacted] the following two options.
First, bring the car in to our service department for a complete inspection. We will discuss any and all of Mr. [redacted]'s current issues as well. We will work with him to prepare an action plan for any necessary repairs.
Second, have Mr. [redacted] bring in the vehicle and meet with my General Manager to discuss options available regarding trading the vehicle in for another vehicle.
Please have Mr. [redacted] contact my Service Director, [redacted] or my General Manager, [redacted] for further action. Both can be reached at XXX-XXX-XXXX.
Thank you,
[redacted]
I have a 2013 [redacted], recently got a flat tire, went to go change my tire and find out that thier is no spare tire in the trunk....had to pay $250 for a flat bed to get it towed....called star nissan, was promised a call back and it never happened, the next day, I call and talked to the GM...he told me that every car comes with a spare tire. I told him that my brand new car had 3K miles when I leased it and that someone who previously had my car may have used the tire. He told me that my car had a sparre, he basically called me a liar....I do not have the time to make phone calls about a spare tire and lie to someone...I am very upset because he was not accomadating at all, he did not try to help me at all....I thought Berman nissan was all about customer service and this is far from the truth.....this is not how customers who spend thousands of dollars should be treated, I feel disrespected....This is not how you earn repeat business, you have to treat every customer like they matter....I was not treated this way, I feell disgusted and used...When I bought the car, I was promised the world, and when I have my first problem, they are not doing anything to try to help me out.....As Nissan Corporate office, you guys should really look into management at Berman Nissan....I will never reccomend them to anyone and I will get a hold of an attorney, I do not care how much it cost me.....I feel used and lied to.