I am rejecting this response because it's clear from the invoice that they did replace the relief valveThat's why they cut the pipeBecause cutting the pipe allowed them access to the relief valveThe shark bites are to splice the pipe back togetherMy tenants watched them change the relief valveAfter replacing the valve, the techs leftShortly thereafter, the system over pressurized, and the fitting in the radiator blew out, and spewed hot water damaging the downstairs living room walls from the upstairsMy tenant called John to say there is water everywhereJohn returned and shut the system offAfter that there were many texts and calls from my tenant which were unansweredThen I began making calls to MrMassaro to check the status of the boiler partsTo which, he said he would call me back, however, I never received a return callOften, he said he would talk to his technician, but he would never call me backDue to the uncertainty of the parts, his techs should have left it alone, they should not have pressurized the boilerI asked MrMassaro if he or his employees were certified to work on boiler systems, and he said he didn't knowI asked how he wouldn't know that.Two or three weeks after the incident, it was very cold, and my tenants were without heatLuckily after that, it has warmed upI have since made arrangements with Favret to replace the system for a cost of approximately, $I am not asking him to pay for the replacement systemI am asking MrMassaro, to help make this right by refunding the cost of the initial service, as well as pay for the repairs due to the damage his service causedHis people made the initial errorHe should make it rightRepairs are estimated at about $3,I will provide copies of the repair estimates shortly
Initial Business Response /* (1000, 16, 2016/03/18) */
As I mentioned in my previous email, we have sent all paperwork (Explaining our position in this matter) to Mr*** and the CSLB
Mr*** is refusing to accept our position, therefore he is suing us in small claims court (Which we will
be defending ourselves) on the 28th
We have also reply to you by email and phone calls
We have done everything you asked for (And more) in order to put our rating back to A+
Please put our rating back to A+ as we are a responsible company that have been in business for more that years and we have thousands of satisfied customers to show for
Just because one customer does not agree with our findings, we should not be punished by you or any other organization
Looking forward to your earliest reply
*** ***
Initial Consumer Rebuttal /* (3000, 18, 2016/03/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I AM PERUSING MY POSITION IN THIS MATTER WITH MY COMPLAINT WITH THE Revdex.com, SCC AND BOND COMPANY THERE HAS BEEN NO CONTACT FROM ANYONE AT BLUE FOUNTAIN POOLS REGARDING THIS MATTER HOW CAN YOU SAY THAT I AM REFUSING TO ACCEPT POSITION OF DENIAL ,THERE HAS BEEN NO OFFERING OF ANYTHING TO FIX THE DAMAGES CAUSED BY BLUE FOUNTAIN POOLS I HAVE GIVEN BLUE FOUNTAIN POOLS AMPLE AMOUNT OF TIME TO REPLACE THE DAMAGES CAUSED BY BLUE FOUNTAIN POOLS AND THEIR SUBS YOU ARE DENYING AND THINK THAT I AM GOING TO ACCEPT YOUR DENYAL? YOU AS THE OWNER OF BLUE FOUNTAIN POOLS HAVE NEVER EVEN CAME TO MY HOUSE TO LOOK AT THE DAMAGES CAUSED BY BLUE FOUNTAIN POOLS AND ITS SUBS
AND TO THINK THAT YOUR COMPANY HAS BEEN IN BUSINESS FOR YEARS (OTHER OWNERS NOT *** ***)YOU HAVE NOT BEEN PERFECT AT ALL AND SOME PEOPLE ARE VERY RELUCTANT TO SAY ANYTHING NEGATIVE ABOUT ANYONE OR ANYTHING IF IT MEANS THAT MUCH TO YOU TO HAVE AN A+ ( YOU ARE NOT BEING A RESPONSIBLE BUSINESS OWNER) THEN STEP UP AN TAKE CARE OF THE ISSUES AND PROBLEMS WE HAVE WITH YOU AND BLUE FOUNTAIN POOLS YOU NEED TO WORK HARD AT RESOLVING ISSUES THAT ARISE WITH YOUR CLIENTS THAT IS PART OF BEING THE BUSINESS OWNER
Final Business Response /* (4000, 24, 2016/03/31) */
Pending courts decision
Final Consumer Response /* (4200, 26, 2016/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The court has made its decision and awarded me the damages
We did not replace the part you showed in the picturesWe only replaced a pipe nipple to correct a water leakIf you would allow us in the house we will take a picture of what we replaced only to repair a water leakThe pictured part would have cost more than $We did nothing wrong with a boiler that was under water to hurt itWe only repaired a water leak
I am rejecting this response because: Under staffing is no excuse for leaving my tennants out in the cold, and "forgetting" contact me for monthsI madenmany attempts to get your side of the story and come to some sort of resolution but, you kept "forgetting"I have a receipt stating that you changed the nipple relief valveThe replacement valve is rated at PSIThe boiler can only handle PSIThere certainly is no excuse for working on the boiler without a licenseYou're lucky the unit didnt blow up and seriously injure or kill someone especially one of the childrenI will be filing a lawsuit for negligence.
Regards,
*** ***
Initial Business Response /* (1000, 5, 2016/03/22) */
On Feb 22, *** reported a leak at fill line bibPlumber was sent out to adjust valve on Feb
On March 14, *** reported leak at fill line bib again and plaster "stains" on waterline tile
Heaths partner ***, meet plasterer's on March
in regards to "stains" on tileNo staining! Findings were minimal areas were plaster smeared on tile the day of plaster, Feb Smears were removed *** approved of the cleaning work
On March 16, plumbers were out for fill line leak againAnti siphon valve at fill line bib was replaced, tested and working properlyThe anti siphon valves are designed to drip water as back pressure after opening valve to prevent back flow situations
Customer first time report of plastic object was yesterday, March Customer was told our superintendent or a local tech will be out to inspect plastic object this week, with a call in advance
All other concerns reported have been attended to on a timely mannerNo concerns reported are a safety issue
Initial Consumer Rebuttal /* (3000, 7, 2016/03/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The plasters DID NOT meet with *** as stated aboveThere are still stains on the tile and the person that wrote the response has not been out to look so I do not know how they can say "Minimal" ares and say no stainingI have pictures proving the stains that are date stamped and current as of TODAY 3-22-Today the start up person they sent did see the issue with plastic object and they need another person to come look at thisas of the tile is still stained (I can submit photos if you like) and the plastic is still hanging downThis does create a safety issue as it hangs down by the skimmer and could cause further damageThis needs be fixed and the tiles need to be repaired
Final Consumer Response /* (4200, 27, 2016/04/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again, I have CONTACTED them! They know when I am available and the endless responses are getting us no whereI have text *** several times and I am still waiting to get a response from the company???? No one has called me backDo you need the text responses?
Final Business Response /* (4000, 29, 2016/04/26) */
Please expect tile to be cleaned tomorrow, 4/between 12-1p
I am rejecting this response because it's clear from the invoice that they did replace the relief valve. That's why they cut the pipe. Because cutting the pipe allowed them access to the relief valve. The shark bites are to splice the pipe back together. My tenants watched them change the relief valve. After replacing the valve, the techs left. Shortly thereafter, the system over pressurized, and the fitting in the radiator blew out, and spewed hot water damaging the downstairs living room walls from the upstairs. My tenant called John to say there is water everywhere. John returned and shut the system off. After that there were many texts and calls from my tenant which were unanswered. Then I began making calls to Mr. Massaro to check the status of the boiler parts. To which, he said he would call me back, however, I never received a return call. Often, he said he would talk to his technician, but he would never call me back. Due to the uncertainty of the parts, his techs should have left it alone, they should not have pressurized the boiler. I asked Mr. Massaro if he or his employees were certified to work on boiler systems, and he said he didn't know. I asked how he wouldn't know that.Two or three weeks after the incident, it was very cold, and my tenants were without heat. Luckily after that, it has warmed up. I have since made arrangements with Favret to replace the system for a cost of approximately, $7600.00. I am not asking him to pay for the replacement system. I am asking Mr. Massaro, to help make this right by refunding the cost of the initial service, as well as pay for the repairs due to the damage his service caused. His people made the initial error. He should make it right. Repairs are estimated at about $3,000.00. I will provide copies of the repair estimates shortly.
The boiler was leaking due to a releif valve nipple that had a hole in it and the relief valve itself was not leaking. We only replaced the nipple. We know it is a steam boiler because it is marked clearly. We did not replace the releif valve. I repeat we did not replace the releif valve! We were...
advised by the tenant that the boiler was under water last year and that is why it is in poor condition. The problem had to be the relief valve that we did not install or the low water cut off. We advised him that we needed to research parts and then I got busy with air conditioning service calls and forgot to get back with them. IWe are understaffed and can' find any qualified help. Tim Massaro
I am rejecting this response because it's clear from the invoice that they did replace the relief valveThat's why they cut the pipeBecause cutting the pipe allowed them access to the relief valveThe shark bites are to splice the pipe back togetherMy tenants watched them change the relief valveAfter replacing the valve, the techs leftShortly thereafter, the system over pressurized, and the fitting in the radiator blew out, and spewed hot water damaging the downstairs living room walls from the upstairsMy tenant called John to say there is water everywhereJohn returned and shut the system offAfter that there were many texts and calls from my tenant which were unansweredThen I began making calls to MrMassaro to check the status of the boiler partsTo which, he said he would call me back, however, I never received a return callOften, he said he would talk to his technician, but he would never call me backDue to the uncertainty of the parts, his techs should have left it alone, they should not have pressurized the boilerI asked MrMassaro if he or his employees were certified to work on boiler systems, and he said he didn't knowI asked how he wouldn't know that.Two or three weeks after the incident, it was very cold, and my tenants were without heatLuckily after that, it has warmed upI have since made arrangements with Favret to replace the system for a cost of approximately, $I am not asking him to pay for the replacement systemI am asking MrMassaro, to help make this right by refunding the cost of the initial service, as well as pay for the repairs due to the damage his service causedHis people made the initial errorHe should make it rightRepairs are estimated at about $3,I will provide copies of the repair estimates shortly
Initial Business Response /* (1000, 16, 2016/03/18) */
As I mentioned in my previous email, we have sent all paperwork (Explaining our position in this matter) to Mr*** and the CSLB
Mr*** is refusing to accept our position, therefore he is suing us in small claims court (Which we will
be defending ourselves) on the 28th
We have also reply to you by email and phone calls
We have done everything you asked for (And more) in order to put our rating back to A+
Please put our rating back to A+ as we are a responsible company that have been in business for more that years and we have thousands of satisfied customers to show for
Just because one customer does not agree with our findings, we should not be punished by you or any other organization
Looking forward to your earliest reply
*** ***
Initial Consumer Rebuttal /* (3000, 18, 2016/03/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I AM PERUSING MY POSITION IN THIS MATTER WITH MY COMPLAINT WITH THE Revdex.com, SCC AND BOND COMPANY THERE HAS BEEN NO CONTACT FROM ANYONE AT BLUE FOUNTAIN POOLS REGARDING THIS MATTER HOW CAN YOU SAY THAT I AM REFUSING TO ACCEPT POSITION OF DENIAL ,THERE HAS BEEN NO OFFERING OF ANYTHING TO FIX THE DAMAGES CAUSED BY BLUE FOUNTAIN POOLS I HAVE GIVEN BLUE FOUNTAIN POOLS AMPLE AMOUNT OF TIME TO REPLACE THE DAMAGES CAUSED BY BLUE FOUNTAIN POOLS AND THEIR SUBS YOU ARE DENYING AND THINK THAT I AM GOING TO ACCEPT YOUR DENYAL? YOU AS THE OWNER OF BLUE FOUNTAIN POOLS HAVE NEVER EVEN CAME TO MY HOUSE TO LOOK AT THE DAMAGES CAUSED BY BLUE FOUNTAIN POOLS AND ITS SUBS
AND TO THINK THAT YOUR COMPANY HAS BEEN IN BUSINESS FOR YEARS (OTHER OWNERS NOT *** ***)YOU HAVE NOT BEEN PERFECT AT ALL AND SOME PEOPLE ARE VERY RELUCTANT TO SAY ANYTHING NEGATIVE ABOUT ANYONE OR ANYTHING IF IT MEANS THAT MUCH TO YOU TO HAVE AN A+ ( YOU ARE NOT BEING A RESPONSIBLE BUSINESS OWNER) THEN STEP UP AN TAKE CARE OF THE ISSUES AND PROBLEMS WE HAVE WITH YOU AND BLUE FOUNTAIN POOLS YOU NEED TO WORK HARD AT RESOLVING ISSUES THAT ARISE WITH YOUR CLIENTS THAT IS PART OF BEING THE BUSINESS OWNER
Final Business Response /* (4000, 24, 2016/03/31) */
Pending courts decision
Final Consumer Response /* (4200, 26, 2016/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The court has made its decision and awarded me the damages
We did not replace the part you showed in the picturesWe only replaced a pipe nipple to correct a water leakIf you would allow us in the house we will take a picture of what we replaced only to repair a water leakThe pictured part would have cost more than $We did nothing wrong with a boiler that was under water to hurt itWe only repaired a water leak
I am rejecting this response because: Under staffing is no excuse for leaving my tennants out in the cold, and "forgetting" contact me for monthsI madenmany attempts to get your side of the story and come to some sort of resolution but, you kept "forgetting"I have a receipt stating that you changed the nipple relief valveThe replacement valve is rated at PSIThe boiler can only handle PSIThere certainly is no excuse for working on the boiler without a licenseYou're lucky the unit didnt blow up and seriously injure or kill someone especially one of the childrenI will be filing a lawsuit for negligence.
Regards,
*** ***
Initial Business Response /* (1000, 5, 2016/03/22) */
On Feb 22, *** reported a leak at fill line bibPlumber was sent out to adjust valve on Feb
On March 14, *** reported leak at fill line bib again and plaster "stains" on waterline tile
Heaths partner ***, meet plasterer's on March
in regards to "stains" on tileNo staining! Findings were minimal areas were plaster smeared on tile the day of plaster, Feb Smears were removed *** approved of the cleaning work
On March 16, plumbers were out for fill line leak againAnti siphon valve at fill line bib was replaced, tested and working properlyThe anti siphon valves are designed to drip water as back pressure after opening valve to prevent back flow situations
Customer first time report of plastic object was yesterday, March Customer was told our superintendent or a local tech will be out to inspect plastic object this week, with a call in advance
All other concerns reported have been attended to on a timely mannerNo concerns reported are a safety issue
Initial Consumer Rebuttal /* (3000, 7, 2016/03/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The plasters DID NOT meet with *** as stated aboveThere are still stains on the tile and the person that wrote the response has not been out to look so I do not know how they can say "Minimal" ares and say no stainingI have pictures proving the stains that are date stamped and current as of TODAY 3-22-Today the start up person they sent did see the issue with plastic object and they need another person to come look at thisas of the tile is still stained (I can submit photos if you like) and the plastic is still hanging downThis does create a safety issue as it hangs down by the skimmer and could cause further damageThis needs be fixed and the tiles need to be repaired
Final Consumer Response /* (4200, 27, 2016/04/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again, I have CONTACTED them! They know when I am available and the endless responses are getting us no whereI have text *** several times and I am still waiting to get a response from the company???? No one has called me backDo you need the text responses?
Final Business Response /* (4000, 29, 2016/04/26) */
Please expect tile to be cleaned tomorrow, 4/between 12-1p
I am rejecting this response because it's clear from the invoice that they did replace the relief valve. That's why they cut the pipe. Because cutting the pipe allowed them access to the relief valve. The shark bites are to splice the pipe back together. My tenants watched them change the relief valve. After replacing the valve, the techs left. Shortly thereafter, the system over pressurized, and the fitting in the radiator blew out, and spewed hot water damaging the downstairs living room walls from the upstairs. My tenant called John to say there is water everywhere. John returned and shut the system off. After that there were many texts and calls from my tenant which were unanswered. Then I began making calls to Mr. Massaro to check the status of the boiler parts. To which, he said he would call me back, however, I never received a return call. Often, he said he would talk to his technician, but he would never call me back. Due to the uncertainty of the parts, his techs should have left it alone, they should not have pressurized the boiler. I asked Mr. Massaro if he or his employees were certified to work on boiler systems, and he said he didn't know. I asked how he wouldn't know that.Two or three weeks after the incident, it was very cold, and my tenants were without heat. Luckily after that, it has warmed up. I have since made arrangements with Favret to replace the system for a cost of approximately, $7600.00. I am not asking him to pay for the replacement system. I am asking Mr. Massaro, to help make this right by refunding the cost of the initial service, as well as pay for the repairs due to the damage his service caused. His people made the initial error. He should make it right. Repairs are estimated at about $3,000.00. I will provide copies of the repair estimates shortly.
The boiler was leaking due to a releif valve nipple that had a hole in it and the relief valve itself was not leaking. We only replaced the nipple. We know it is a steam boiler because it is marked clearly. We did not replace the releif valve. I repeat we did not replace the releif valve! We were...
advised by the tenant that the boiler was under water last year and that is why it is in poor condition. The problem had to be the relief valve that we did not install or the low water cut off. We advised him that we needed to research parts and then I got busy with air conditioning service calls and forgot to get back with them. IWe are understaffed and can' find any qualified help. Tim Massaro