Sir, We absolutely stand behind our vehicle Bernardi sold you a Certified [redacted] that passed the rigorous mechanical inspection requiredIt is a Certified carHaving an accident reported on the [redacted] does not preclude it from being CertifiedAny minor cosmetic insurance claim can list as an "accident"I tried to explain this during our call numerous times Structural or frame damage would preclude a car from Certification - this car has neither.In fact - the accident that shows on the [redacted] didn't even show on the [redacted] until well after you purchased itNeither Bernardi nor you knew about the [redacted] That being said - it is still a Certified car that underwent a thorough and complete inspectionYou can have confidence that it is a great car and that we did not sell you anything less than what we represented - a quality [redacted] Certified vehicle[redacted] Natick
we apologize to Mr[redacted] for any and all breakdowns and communication from our sales team , My Sales managers and myself as the General Manager .When selling a Used Vehicle we strive to have the car at the highest level that used car can be sold at for Safety and cleanliness .we put the car through a [redacted] certified inspection and I will honor another health check and Multi point inspection as well as a full vehicle detail to be performed for Mr[redacted] and his [redacted] at his convenience.I have left messages over the last days and welcome the opportunity to resolve his concerns as best we canThank you , [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [Sir,If you read my previous message carefully, you will not find any statement where I am arguing over the certification process that [redacted] has for used cars My point of discussion revolves around the price that I paid was for the car with no negative history on it As I mentioned in my previous email, one would not pay a price of a clean title car for the one which was involved in any sort of accidentAnd I am saying this from a consumer prospective and I bet you would do the same if you were the buyer in this case.Important piece of information was not disclosed to me when I bought the car which could have a significant impact on the price and my decision too Now that I have this car for quite some time, I know it runs well but you guys made me pay more by not disclosing all the information.] Regards, [redacted]
We disclosed all the relevant information we had available to us at time of saleWe would have had no knowledge of the *** issue as it was not on the *** when we sold the vehicle As far as pricing on the vehicle - it was market priced The dealer who is valuing your trade in now has the choice what to pay for any carPricing on any car is a dynamic thing with many factors that influence itNone of us has the ability to predict what valuation a vehicle will have two years into the future. We seek to have satisfied customers and are sorry you are unhappy but we operated ethically responsibly and provided a good Certiifed *** at a great price
Sir, We absolutely stand behind our vehicle. Bernardi sold you a Certified [redacted] that passed the rigorous mechanical inspection required. It is a Certified car. Having an accident reported on the [redacted] does not preclude it from being Certified. Any minor cosmetic insurance claim...
can list as an "accident". I tried to explain this during our call numerous times. Structural or frame damage would preclude a car from Certification - this car has neither.In fact - the accident that shows on the [redacted] didn't even show on the [redacted] until well after you purchased it. Neither Bernardi nor you knew about the [redacted]. That being said - it is still a Certified car that underwent a thorough and complete inspection. You can have confidence that it is a great car and that we did not sell you anything less than what we represented - a quality [redacted] Certified vehicle.[redacted] Natick
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
It is typical for entities like yours to wash off your hands when the product is already sold and used by the consumer. I don't think that you guys will ever accept or realize the fact that the product was not priced appropriately. My time and energy is been wasted here even though I am on the loosing end. Yes, I am unhappy and very frustrated with the kind of responses that I have received so far. This is the height of ridiculousness and unethical business practice. I am not ready to believe that you being an authorized dealer and claim to have inspected your CPO vehicle with more than 300 points before putting it up for sale on the market wasn't aware of such an incident/history of your product. Are you telling me that when you bought the car back from the previous owner, you guys blindly took the car back with no questions asked? What did your 300+ point inspection tell you? Did your engineers not find that there was some repairs performed by someone else? And if this repair was performed by an another authorized dealer, do you guys don't to share that data? Where is the truth in engineering???
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[Sir,If you read my previous message carefully, you will not find any statement where I am arguing over the certification process that [redacted] has for used cars. My point of discussion revolves around the price that I paid was for the car with no negative history on it. As I mentioned in my previous email, one would not pay a price of a clean title car for the one which was involved in any sort of accident. And I am saying this from a consumer prospective and I bet you would do the same if you were the buyer in this case.Important piece of information was not disclosed to me when I bought the car which could have a significant impact on the price and my decision too. Now that I have this car for quite some time, I know it runs well but you guys made me pay more by not disclosing all the information.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
we apologize to Mr.[redacted] for any and all breakdowns and communication from our sales team , My Sales managers and myself as the General Manager .When selling a Used Vehicle we strive to have the car at the highest level that used car can be sold at for Safety and cleanliness .we...
put the car through a [redacted] certified inspection and I will honor another health check and Multi point inspection as well as a full vehicle detail to be performed for Mr.[redacted] and his 2012 [redacted] at his convenience.I have left 2 messages over the last 2 days and welcome the opportunity to resolve his concerns as best we canThank you , [redacted]
Bernardi [redacted] does apologize for our sales person not marking the car with a hold/soldtag. We cannot offer any excuse for that taking place. He also failed to createa Purchase and Sale Agreement for you to sign. Our other Sales staff had noway of knowing that the car was being held for you. Even...
though he was a newsales person he should have known to do this. While we regret that this has been your experience, wewill use it as a learning tool so that others will not face that same problem. I know that having to purchase a car is a chore no one looks forward to, andthen encountering a problem like this make the prospect of getting a newvehicle even less appealing. Purchasing a new or used vehicle should be apleasurable practice and leave you with a great feeling about our organizationand vehicles we sell. All of us at Bernardi [redacted] take your comments seriously. I know that you are giving us anotherattempt to re-earn your business. We have discounted this other vehicle to helpkeep you as a Bernardi customer.
Sir, We absolutely stand behind our vehicle Bernardi sold you a Certified [redacted] that passed the rigorous mechanical inspection requiredIt is a Certified carHaving an accident reported on the [redacted] does not preclude it from being CertifiedAny minor cosmetic insurance claim can list as an "accident"I tried to explain this during our call numerous times Structural or frame damage would preclude a car from Certification - this car has neither.In fact - the accident that shows on the [redacted] didn't even show on the [redacted] until well after you purchased itNeither Bernardi nor you knew about the [redacted] That being said - it is still a Certified car that underwent a thorough and complete inspectionYou can have confidence that it is a great car and that we did not sell you anything less than what we represented - a quality [redacted] Certified vehicle[redacted] Natick
we apologize to Mr[redacted] for any and all breakdowns and communication from our sales team , My Sales managers and myself as the General Manager .When selling a Used Vehicle we strive to have the car at the highest level that used car can be sold at for Safety and cleanliness .we put the car through a [redacted] certified inspection and I will honor another health check and Multi point inspection as well as a full vehicle detail to be performed for Mr[redacted] and his [redacted] at his convenience.I have left messages over the last days and welcome the opportunity to resolve his concerns as best we canThank you , [redacted] ***
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [Sir,If you read my previous message carefully, you will not find any statement where I am arguing over the certification process that [redacted] has for used cars My point of discussion revolves around the price that I paid was for the car with no negative history on it As I mentioned in my previous email, one would not pay a price of a clean title car for the one which was involved in any sort of accidentAnd I am saying this from a consumer prospective and I bet you would do the same if you were the buyer in this case.Important piece of information was not disclosed to me when I bought the car which could have a significant impact on the price and my decision too Now that I have this car for quite some time, I know it runs well but you guys made me pay more by not disclosing all the information.] Regards, [redacted]
We disclosed all the relevant information we had available to us at time of saleWe would have had no knowledge of the *** issue as it was not on the *** when we sold the vehicle As far as pricing on the vehicle - it was market priced The dealer who is valuing your trade in now has the choice what to pay for any carPricing on any car is a dynamic thing with many factors that influence itNone of us has the ability to predict what valuation a vehicle will have two years into the future. We seek to have satisfied customers and are sorry you are unhappy but we operated ethically responsibly and provided a good Certiifed *** at a great price
Sir, We absolutely stand behind our vehicle. Bernardi sold you a Certified [redacted] that passed the rigorous mechanical inspection required. It is a Certified car. Having an accident reported on the [redacted] does not preclude it from being Certified. Any minor cosmetic insurance claim...
can list as an "accident". I tried to explain this during our call numerous times. Structural or frame damage would preclude a car from Certification - this car has neither.In fact - the accident that shows on the [redacted] didn't even show on the [redacted] until well after you purchased it. Neither Bernardi nor you knew about the [redacted]. That being said - it is still a Certified car that underwent a thorough and complete inspection. You can have confidence that it is a great car and that we did not sell you anything less than what we represented - a quality [redacted] Certified vehicle.[redacted] Natick
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
It is typical for entities like yours to wash off your hands when the product is already sold and used by the consumer. I don't think that you guys will ever accept or realize the fact that the product was not priced appropriately. My time and energy is been wasted here even though I am on the loosing end. Yes, I am unhappy and very frustrated with the kind of responses that I have received so far. This is the height of ridiculousness and unethical business practice. I am not ready to believe that you being an authorized dealer and claim to have inspected your CPO vehicle with more than 300 points before putting it up for sale on the market wasn't aware of such an incident/history of your product. Are you telling me that when you bought the car back from the previous owner, you guys blindly took the car back with no questions asked? What did your 300+ point inspection tell you? Did your engineers not find that there was some repairs performed by someone else? And if this repair was performed by an another authorized dealer, do you guys don't to share that data? Where is the truth in engineering???
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[Sir,If you read my previous message carefully, you will not find any statement where I am arguing over the certification process that [redacted] has for used cars. My point of discussion revolves around the price that I paid was for the car with no negative history on it. As I mentioned in my previous email, one would not pay a price of a clean title car for the one which was involved in any sort of accident. And I am saying this from a consumer prospective and I bet you would do the same if you were the buyer in this case.Important piece of information was not disclosed to me when I bought the car which could have a significant impact on the price and my decision too. Now that I have this car for quite some time, I know it runs well but you guys made me pay more by not disclosing all the information.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
we apologize to Mr.[redacted] for any and all breakdowns and communication from our sales team , My Sales managers and myself as the General Manager .When selling a Used Vehicle we strive to have the car at the highest level that used car can be sold at for Safety and cleanliness .we...
put the car through a [redacted] certified inspection and I will honor another health check and Multi point inspection as well as a full vehicle detail to be performed for Mr.[redacted] and his 2012 [redacted] at his convenience.I have left 2 messages over the last 2 days and welcome the opportunity to resolve his concerns as best we canThank you , [redacted]
Bernardi [redacted] does apologize for our sales person not marking the car with a hold/soldtag. We cannot offer any excuse for that taking place. He also failed to createa Purchase and Sale Agreement for you to sign. Our other Sales staff had noway of knowing that the car was being held for you. Even...
though he was a newsales person he should have known to do this. While we regret that this has been your experience, wewill use it as a learning tool so that others will not face that same problem. I know that having to purchase a car is a chore no one looks forward to, andthen encountering a problem like this make the prospect of getting a newvehicle even less appealing. Purchasing a new or used vehicle should be apleasurable practice and leave you with a great feeling about our organizationand vehicles we sell. All of us at Bernardi [redacted] take your comments seriously. I know that you are giving us anotherattempt to re-earn your business. We have discounted this other vehicle to helpkeep you as a Bernardi customer.