Bernardino Roofing

Review: The swindler's name is [redacted] He's the owner of Bernardino Roofing. Contractor lic [redacted], telephone [redacted]. His nephew and some other guy came out the next morning to work on roof for a very short time. He said I also needed a vent replaced. Charged another $100 plus along with his original quote of $600. It leaked that same night and he argued with me about fixing it because "I didn't tell him to look at the whole roof!" I told him I was very disappointed. He answered "You shouldn't be dusappointed I answered your call didn't I?" When all was said and done he said his nephew would come out and fix leak. I received a message from my daughter explaining it would be an additional $350 to fix my leak "cause the leak wasn't coming from where I had said initially when he looked at the roof". He also snidely added it would be $100 on top of that if I did not call him back that day!! He accused me of saying I was on a budget so he didn't look at the whole roof. I corrected him because I never said any such thing. I think he was trying to get out of fixing roof - I did ask for a $50 discount and put it on credit card. Needless to say I don't understand how this guy is in business. My roof continues to leak but I am afraid of getting swindled again. He definitely took advantage and genuinely did not care about the condition he left my roof and the money he took!Desired Settlement: I would appreciate a refund for the repair I paid for but did not get. I was taken advantage of possibly because I am too trustworthy. You did not fix my roof, and dared to charge me extra for fixing it properly. Then had the nerve to say you'd charge an extra $100 if I didn't do it the day you wanted me to?! I feel a full or (at least) a 50% refund would be fair.

Business

Response:

I'll be emailing my response on my Letterhead paper.

Business

Response:

To Whom it may concern, This is the first notice I’ve received about this complaint, Just so you know that I wasn’t ignoring the situation. I was first called out to 5101 61st Street on March 8 2016 by Mrs. [redacted] who stated she had a leak in her dining room. I went out there the same day to take a look at it. Once I got there, I asked Mrs. [redacted] if I could see where the leak was showing up at on the ceiling. Mrs. [redacted] took me to the dining room and pointed to the ceiling about 6-8 feet from the outside wall. I then went on the roof to take a look for the problem. Once on the roof, I noticed there were shingles disturbed around a pipe flashing and poor workmanship that might be the problem. I went down and wrote up an estimate. I gave Mrs. [redacted] an excellent repair price with 5% Senior discount also. I then explained to Mrs. [redacted] what I had found. That we’d have to remove some shingle to replace this pipe flashing, install New felt paper and New shingles. Please understand that I don’t start removing shingles or pipe flashing when I first go out to do my estimate. I have to rely on my years of finding different leaks and their cause. And by looking at the condition of the roof. If there are more problems found by my crew then we’d explain it to the owner and give them the option of getting it repaired while we’re there at a cheaper cost. Now Mrs. [redacted] was very anxious to get the work done because she was leaving the country in a few days. I told her I could have my guys out there the next day. She agreed and signed the contract. My crew showed up the next morning. One guy went on the roof and one guy went in the attic so they could perform a water test with the garden hose. They started the water low on the slope and worked their way up. When they put the water towards the pipe flashing, I suspected, it started to leak. They didn’t stop there. They continued to put water on the rest of the slope and noticed it leaking in a different spot at the dormer vent. It was the roll seam. Not visible by the eye. My Foreman, Will, called me to report their findings. It was a small leak and hadn’t showed up thru the sheetrock yet but we wanted to make Mrs. [redacted] aware if this additional problem. I called Mrs. [redacted] to notify her and tell her it would be an additional $100.00 if she wanted this repaired also. $100.00 for a leak repair is a very good price. Since we were there already I wasn’t trying to charge her too much. Mrs. [redacted] had a fit and was complaining that she couldn’t afford it. I explained that I have to purchase a New dormer vent and shingle it in if she wanted this repaired also. After realizing she wasn’t going to be satisfied, I then told her that I’d only charge her for the cost of the material itself. Which came up to $56.25. I wouldn’t charge her for the labor cost. So I typed up an ADD-ON and had her sign it. After my crew was finished making both repairs, they looked around the other slopes of the roof out of curiosity and noticed more potential problems. The pipe flashings were sealed with mastic. This isn’t the proper way to roof these pipe flashings in. They made Mrs. [redacted] aware of these potential problems before leaving. She didn’t want to do anything about them. Mrs. [redacted] called the office and gave me a credit card number for the repair amount and the ADD-ON cost. A week later on March 14 2016, Mrs. [redacted] calls to says the roof is still leaking. I told her that I’d come out there the next day. She tells me she’s leaving the country the next day on a cruise. That’s as soon as I could get there and I need to see inside where the leak is showing up at. Mrs. [redacted] arranges for her daughter to be there to show me the leak. When I get there the daughter shows me a leak in the kitchen. I then show the daughter my diagram and tell her the leak was in the dining room last time I was there. She hesitates and acted like she didn’t know what I was talking about. Then she says, “it could be leaking from the same place as last time then”, I explained this leak was under a different slope and couldn’t come from the same spot we worked on. She then said, “Ya, it’s leaking there too”, pointing to the original leak area. I told her that we’d have to come back then and do another water test for the leak in the dining room and the leak in the kitchen would most likely be an extra charge. I went on the roof and confirmed the pipe flashings in this new area were sealed with mastic which was cracked open. I relayed that to the daughter. The daughter then tried to call her Mom but got no answer. She said she was probably on an airplane and didn’t have her phone on. I told the daughter to have her Mom call me when she got back to schedule us to come back. I made a note that Mrs. [redacted] would call when she was available. I left and never heard from Mrs. [redacted] again. Mrs. [redacted] never did call back to schedule anther water test when she returned to the sates. It has rained sixteen days since March 9th 2016.This are the events as I recall them. If you have any questions, Please call me at [redacted] or email. I respect any decision you should make. I’d also like to Thank You in advance for taking the time to resolve this matter. Sincerely [redacted] Owner

Review: 04/06/2016[redacted] of Bernardino Roofing arrived during the rainy reason to review the project. There was a large tarp where he rang the doorbell. I told him it rained in my house; I needed tiles replaced (that is what the other roofers told me), dry rot issues, beams were damaged and need to front of house. The replacement of the beams was too expensive, so he said he could place “Bondo” to stop the dry rot. I asked him if he would have a problem matching the tile. He said he would not.

We agreed on a price of $6103.00, I gave him a deposit of $600.00 and his crew started the next day because he had a cancellation.

The crew arrived at 09:00 am and left at noon. Before they left I asked about the tile. The young man told me he went go on the roof and there were about 51 broken tiles but nothing was mentioned on the work order. We both agreed there must be an oversight and would contact the owner who said he did not go on the roof. He said without additional costs he would not install the tile and nothing about tile is in the contract. At this point I knew I made a huge mistake in hiring this contractor. When I researched him several people had the same issues He did not want to hold up the gutter guys and agreed to install the tile if I paid for the tile. When the gutter crew completed the installation the Bernardino crew returned to install the time and remove a lot of debris.

A month later someone brought it to my attention there was a dent in the gutter you can see at an angle. I texted the picture to [redacted] and without coming over he said the gutter crew did not do it. When he arrived he said the Bernardino Crew did not do it. Someone backed into it, I trimmed a tree limb or I did it, all of this is false. “I said you mean I paid $673 for this project and then damaged it”. He said you want the gutter replaced you have to pay for it a second time. His crew member said they check everything before they leave; my response was you forgot to paint one of those eaves. He said that was different because it was blaring. When I [redacted] about his warranty-he smiled.Desired Settlement: Replace gutter over the roof.

Business

Response:

I'm GETTING MY NOTES IN ORDER AND WILL RESPOND SOON. THANK YOU

Business

Response:

Mrs. [redacted] says she thinks she has more dryrot in the back. I have her walk me around to show me. All the way around the back side, Mrs [redacted] point to an 4"x 12" Outrigger. And sure enough the other one is rotted also. I get the estimate back from Mrs. [redacted] and add this work to the bottom as repair letter "C".I then add up all three task and have Mrs. [redacted] initial the change. I showed her the Contract Provisions on the backside of her copy. I tell Mrs. [redacted] that we could start the next day. She was happy about that. She agrees with the Estimate price and everything I explained to her. She signs the contract and gives me 10% deposit.Now I never did get on this roof because the repairs Mrs. [redacted] was asking for were all visible from the ground. And if I don't have to walk on tile than I don't. Tile is very brittle and I didn't want to cause more damage during these rainy days.My crew shows up the next day (4/7/16) to remove the gutters and prepare the edge for the new gutters. Also to bondo the three beams. Mrs. [redacted] meet my foreman thru the garage giggling and laughing. She laughed alot throughout the entire job. Mrs. [redacted] went inside and the work began. I had my crew remove the tarp to check for the leak. Come to find out, there's no overhang or gutter on this dripedge above the leak in the wall. Water may have been running in the top of the wall. We ended up adding 12" of gutter and a downpipe when the other gutters went up at NO extra cost.While working on the back slope by the chimney, my foreman smelled the odor of marijuana coming from the house. He thought that was odd but now he understood why Mrs. [redacted] was laughing and giggling so much throughout the job. To each his own. We're there to work. So he kept working. While working he noticed some cracked tile. About 50 cracked tiles. He called me to make the report of his find. I told him that she never mentioned anything about cracked tile or any other leaks. I told him to let her know about this and I'd be calling her with the "ADD-ON" cost.I called Mrs. [redacted] to notify her of the additional cost. She wasn't happy about the ADD-ON and wanted it repaired for free. I told her I couldn't repair that much for free and gave her my best price at cost. She agreed and we then started the search for matching tile.On 04/11/16 we returned to replace the cracked tile and the gutters were installed the same day Mrs. [redacted] signed the ADD-ON form when we arrived. Once my crew was done, Mrs. [redacted] walked around with my foreman and looked at the work completed. He explained that we'd be back the following Monday 04/14/16 to reinstall the first row of tile which we move for the gutter installation.We returned on Monday and reinstalled the tile. Mrs. [redacted] walked around with my foreman and looked at the entire job (gutters, dryrot, etc..) and was very pleased. She gave my foreman a cashier's check and they left.I get a call from Mrs. [redacted] a week later and she says she thinks she has a leak in another area. I tell her that i'll put her on the schedule to go check it out the next day. I call her the next day before I go over there. She answers and tells me that she's out walking and don't know when she'll be back. She explains where the possible leak is at and tells me to just go over there and look. I took a little extra time to get there hoping Mrs. [redacted] would be back and could show me where she thought she had this new leak at. She never did show up. I later notified her by phone that without removing the tile I wouldn't be able to tell what the problem was and I'd have to charge her for it. She now tells me that maybe there wasn't a leak after all. That she'll wait and keep an eye on it. I did look around at the front of the house and garage when I stopped by her house. Everything still looked good. I didn't notice any dents in the gutters anywhere. I noticed we missed priming one 3" x 6" raftertail but figured she'd have her painter touch it up when they repainted at the other raftertails..Five week latter I get a text message saying we left a dent in the gutter above the driveway. Right in the front of the house. Me and him had some small talk. He was asking about the downpipes. If he should stucco to them or could I come back and recut them. I then told him that Mrs. [redacted] was accusing us of leaving the gutter dented and if he knew anything about it. At this point Mrs. [redacted] came out and seen that me and the contractor were talking and she walked away. Back into the house. The contractor didn't want to talk about the gutter. He got real silent and acting preoccupied. I then knocked on the door inside the garage and after a long period of time Mrs. [redacted] finally came out. She asked about the downpipes also. I explained I might be able to recut the existing downpipes, since they were new, depending on how far the stucco came out. I told her she should've told me she was going to stucco and I could've installed the downpipes after but ow i'd have to charge her for this work. She wasn't happy about that. She walked over to the other contractor and tried to whisper "This isn't the guy to talk to about the downpipes".Then I told her after looking at the dent in the gutter which is in a highly traveled and visible area, that we didn't leave the job with the gutter dented. Our ladder was never in the gutter either. If she wanted, I'd try to push the dent out but it surely wouldn't make the dent disappear. Gutters don't always come back to form and I didn't want her thinking I could perform a miracle. I told her the only way to get rid of the dent is to replace it and I'd only charge our minimum charge for gutters which is $350.00. She wasn't happy about that either. I recommended that she call me back when the dowmpipes were ready to go back on the wall and I could combine the two repairs and give her a better price. She replied, "No. No thank you. We have a disagreement. I will get someone else". I replied "OK", but if she changes her mind please give me a call". "No we have a disagreement" and she walked in the house.We load up the step ladder and left. While driving on the freeway for a few miles I realized something above the gutter had caught my eye. I turn back around and pull back up to the house. Sure enough there's a dead branch right above the dent in the gutter. Looks like someone twisted the branch to brake it off because it was hanging down close to the new gutters. I'll send photos in another email.Now I don't know if someone dented the gutter when braking the branch or if it was bumped by the new contractor working at Mrs. [redacted]s house. But this dent was not there when we completed the work for Mrs. [redacted] five weeks prior or when I went back a week later or when she walked around the job with my Foreman. We were at this job site three different days. And for seven worker and/or Mrs. [redacted] not to notice this dent for five weeks is really unbelievable to me.With all this being said. I'm willing to resolve this situation. If Mrs. [redacted] is willing to withdraw her complaint to Revdex.com and to CSLB then we will be willing to replace the Front 23" of white 5" gutter at NO COST. I thank you for your time and respect your decision. Please contact me at [redacted] or email me at [redacted] Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I spoke to the owner, [redacted] today and he agreed to settle the matter. He scheduled the fix for Monday, 6/20/2016.Upon completion I can let you know.

Review: Dear Mr. [redacted]:

Attached you will find a copy of an invoice from [redacted] for repair work on our roof for leaks that you refused to repair. We would expect you to refund the amount paid by us to [redacted] as the repairs were, in fact, yours to complete.

Upon completion of the roofing job in June 2014, we were very happy with the appearance and seeming good quality of work done by yourself and your cre. When the first rain appeared in October, we had a leak that resulted in water dripping down our HVAC return on the floor of our hallway. You did not respond to our call to come fix it; but at the time you advised us that as it was coming from the flashing surrounding the HVAC unit, we needed to call those contractors and have them reseal the flashin. As it no longer leaked, and in sprite of the pictures you took to underscore your reasoning, we did not comply with your suggestion.

Then it rained again, and it leaked again in the same location. However, this time we discovered that not only was it leaking back through the HVAC return, it was also leaking through our kitchen cabinets, and have previously. As they are cabinets we do not access frequently, we had not noticed the cabinet leaks until the second time. When we called again, you refused to come out and do repairs, again stating the repairs needed to be done by the HVAC contractors, but you would be willing to come out and take pictures again to show exactly where it was leaking.

Our research showed that since you had completed the re-roofing, at a total cost of $9,657.00, it was your responsibility for any and all repairs that were neccesary after the fact for at least five (5) years as stated on your invoice for warranty on workmanship. What our research found, Mr. [redacted], is that regardless that the flashing on the HVAC unit was the cause, you were required to loosen the unit to properly replace the asphalt shingles and therefore you were required to properly re-seal the flashing.Desired Settlement: We did not wish to belabor the point, nor risk another rainfall and incur further damage, so we contacted another contractor and had them properly seal the flashing. We are also in the process of having our kitchen cabinets checked, along with the drywall as we are unsure of any other damage that may have occurred since we have now experienced three additional rains that may have exposed the drywall and cabinetry to further damage. Any repairs that may be necessary to the drywall and/or cabinets we would expect you to bear the cost of repair and/or replacement as well.

A copy of this letter is being submitted to the Revdex.com, and to the California Contractor's State Licensing Board for their review. If this how you conduct your business, you do not deserve to have rating currently showing on the Revdex.com website, nor the record indicated on the Contractor's State Licensing Board website.

Your prompt attention to this matter is expected.

respectfully,

Business

Response:

I'm mailing my response.

Business

Response:

To whom it may concern, I was first called out to 8787 Sunset Ave in December 2012 to look at a leak coming thru the A/C return. Mr. and Mrs. [redacted] requested a repair to be done. We then did a Composition repair around the A/C base flashing. It wasn't until May 16 2014 that I heard from them again. This time they requested a Reroof estimate because they were having trouble around the A/C unit again and the roof was very old. They called me back on May 22, 2014 to sign the contract. We then did the Reroof on May 30, 2014- June 2, 2014. After the first rain in August 4th and 5th, Mrs. [redacted] called to say the roof leaked at the A/C return again. I personally went out there and took the roof apart to see if there was something wrong with the way my crew installed the roof. I didn't see anything out of the ordinary and reroofed the area. In the middle of November, Mrs. [redacted] calls again to say the roof was leaking in the same spot. I made an appointment with her that day. Myself and one of my workers went out to the [redacted]'s house and did a water test. I couldn't get anything at the roof level to leak. It wasn't until I wet the top of the A/C Downdraft duct plenum that it started leaking. I could now see that the duct was rusted and allowing the water thru the top side of the metal flashing. I took pictures and showed Mr. and Mrs. [redacted] what I had found. I advised them that the leak is coming thru the plenum and not the roof. I explained that we are not an HVAC company. We're not licensed to replace this duct work. Then in December, after several rain, Mrs. [redacted] calls again to say the roof is leaking in the same spot. Straight down the A/C return. I asked her if she had called the HVAC company to replace the plenum. She couldn't recall the exact words to the conversation we had the last time I was there doing the water test. I tried to explain it to her again. But she refused to understand. I then made an appointment with her to come out in a few days to look at it again and show her the pictures again. The very next day, Mrs. [redacted] calls to cancel our appointment. She stated that she understands what I was telling her and that they called an HVAC company to come out. I told her to let me know what they say and we'd go from there. I never got a call back from Mr. or Mrs. [redacted] after that. Instead I received a letter from them, simultaneous to Revdex.com and CSLB, demanding payment from another roofing company. In closing I'd like to say. I responded to Mrs. [redacted]s calls every time in a timely manner. We made several attempts to find the problem. We were never told the roof was leaking inside of the cabinets. And in their own statement they state that I was willing to go out there and show them the problem again. But I never stated that I wouldn't do any repairs. Mrs. [redacted] is the one who cancelled our last appointment. They didn't comply with my suggestions to replace the plenum and instead called another roofing company to do a repair that hasn't been proven to have fixed the problem. I'd like to perform my own water test to be sure it solved the problem. I am also sending the Contract Provision the [redacted]s were given for the repair and the reroof. They have voided their warranty by have another company work on the roof. Unless my water test proves their repair fixed the leak. I'd also like to add that we are a Quality company who has held an A+ rating with Revdex.com for 11 years. We honor this rating and are appauld that someone of a Military background would try to attack us after we continually responded to Mrs. [redacted]s calls. Respectfully [redacted] ###-###-####

Consumer

Response:

As stated in our original letter, [redacted] Roofing was contracted to re-roof our home in May 2014. We based our decision primarily on the satisfactory repairs initially completed by him in 2012 when he found where the roof was leaking around the flashing of our HVAC unit. Later rains resulted in some additional leaking, which my husband (who was physically able to gain access to roof at that time) used some spray-on-sealant on every inch of flashing, as well as other areas he considered suspect. This includes adding roofing nails to any tiles that looked loose. At that time, we knew a re-roof was inevitable; we were simply trying to delay the job until we had funds available to have the work completed.That was done in 2014. I do not question that a water test was done on the completion of roof install, but I do not recall it as a fact. The first rainfall after the re-roof, the roof leaked - at the same location as in 2012, which should have not done with the re-roof. Mr. [redacted] did respond to our phone call to come out and fix it. At that time, he took photos on his cell phone and told us that the problem was with the HVAC flashing, and that we needed to contact our contractor, Bell Brothers, to "fix the problem"; that it really wasn't an issue with the roof.This made no sense to me, nor my husband, but I did contact Bell Brothers and asked the question. Since they inspect our HVAC unit at least twice a year, when I asked about leakage after having the home re-roofed I was told any leakage should be repaired by the roofer. Where it was leaking due to incorrect reattachment of the HVAC unit by the roofer, and not due to any damage or fault of the HVAC unit itself. Other roofing contractors that I called to ask about the issue confirmed that the problem had to be a result of incorrect sealing from the re-roof.With the next rain, and the next leak, I again contacted Mr. [redacted] about the problem. He offered to come back out, and take more pictures to show us again where the HVAC unit was leaking. The fact that the water was coming down the HVAC return was "proof" that the problem wasn't with the roof, it was the HVAC. The resulting conversation of this phone call resulted in Mr. [redacted] feeling insulted and "disrespected" by my husband when [redacted] told him that looking at a mini-picture of the flashing didn't prove it wasn't leaking; and [redacted] responding with temper that Mr. [redacted] was disrespecting him in his assumption that we were incapable of having any knowledge of roofing, and proper sealing.So, yes, I did tell Mr. [redacted] to schedule a time to come out and take additional pictures. He stated he would call back with a day and time. I finally received a message from him later that day ( I had other appointments and after 4 hours had left the home to keep them). The message was in a few days he would be able to stop by and show us photos again. After a few days, we were just done.It was when we called another roofer out to inspect the problem that we found where water had come into the cabinetry - and we pointed it out to him. Had we noticed the problem earlier with Mr. [redacted], it would have been noted; but it was in an area that we do not access often - and it was only by luck that we found the problem. A & R Roofing came out, gave us his evaluation of the problem along with an estimage. We accepted his bid, and had the work done the next day. His water test lasted more than 30 minutes - he even covered an additional area that he didn't like the look of (that wasn't in the original scope) and water tested again. No leakage - anywhere. That is when I called Mr. [redacted] and told him to not bother to come by - the work had been done.All I requested from Mr. [redacted] the cost of the repairs. By all concerned in his industry, there should have been no leak after his work was done. And by inspection by Bell Brothers of our HVAC unit, there is not rust or any need to replace any part of the HVAC at this time.Mr. [redacted] feels "appalled" that someone of a military background would "try to attack him"? This shows his distain of his customers, espeically a disabled veterans whose body is no longer able to fix a problem already resolved before [redacted] Roofing took the old roof off, detached the flashing and relative HVAC parts from the roof, and then did not seal them correctly. In a military tow, that response could have resulted in being reported to the I.G. Office, leading to being black-listed from being able to do any work for any military personnel.Respectfully,[redacted]

I called in for a estimate by bernardino roofing out of citrus heights, ca and the owner of the company was very unprofessional! He did smell like alot of marijuana ! I will not be using this company and would not refer them to anyone.

The swindler's name is Tony. He's the owner of Bernardino Roofing. Contractor lic 817945, telephone 916 920-0100. His nephew and some other guy came out the next morning to work on roof for a very short time. He said I also needed a vent replaced. Charged another $100 plus along with his original quote of $600. It leaked that same night and he argued with me about fixing it because "I didn't tell him to look at the whole roof!" I told him I was very disappointed. He answered "You shouldn't be dusappointed I answered your call didn't I?" When all was said and done he said his nephew would come out and fix leak. I received a message from my daughter explaining it would be an additional $350 to fix my leak "cause the leak wasn't coming from where I had said initially when he looked at the roof". He also snidely added it would be $100 on top of that if I did not call him back that day!! He accused me of saying I was on a budget so he didn't look at the whole roof. I corrected him because I never said any such thing. I think he was trying to get out of fixing roof - I did ask for a $50 discount and put it on credit card. Needless to say I don't understand how this guy is in business. My roof continues to leak but I am afraid of getting swindled again. He definitely took advantage and genuinely did not care about the condition he left my roof and the money he took!