Bernbeck Construction

12/11/ [mediator left message, with Jared at an answering service, requesting [redacted] call me]This is ***; our answering service said you had calledI thought this was over with months agoI should have charged them more; a fireplace was broken, and an HVAC unit needed work as they did not replace the filterI offered to let her paint some other units in exchange for us having to paint theirs (yes, you are correct -- she would have had to come back here from Louisburg to do that)As far as not getting the color code from us, anyone knows you just take a paint sample and go to the hardware store to matchI really think I could reopen this and sue her for more moneyShe's just using that lack of a color code as a crutchWe will not refund anymore than what we already haveNo, not even the $for the appliance cleaning dealI'm finished dealing with this O.K., understand you will close the complaint[after hung up, mediator had a voice mail from [redacted] (listed as business contact for the Revdex.com) and returned her callGot her answering machine and told her had just spoken with [redacted] who told me the business would not refund anymore and was done dealing with thisTold [redacted] to call me if had anything else to add, or change]

12/08/{emailed consumer}12/11/2017 *** *** 1:PM (hour ago) to meMr***,I received your voicemail. I am currently in class but I will have a break in about minutes. I can call you then if that's good for you.In the meantime, the original amount of the deposit was $900. And yes, we are disputing the painting fees since we did our part to acquire the paint codes according to the lease contract. We were insistent on getting that code and weren't informed until after we moved that a code never actually existed. And yes, the cleaning bill is for appliances that did not belong to Investment Brokers. Thank you for helping us with this, HelloWe tried to do what the lease requiredOf our $security deposit, they have kept $and then $was charged us for cleaning appliance we sold the new tenants (which did not need cleaning)We would have painted this and they would not have had to incur any charge for repainting (they're claiming this cost them $400.00)Had we painted it, we would have spent less than $for paint so they should pay us the $difference plus the $they charged for cleaning appliances ($they owe us)It's bunk they had to clean the ceiling fans; I cleaned them when we moved in and we were only there a years and this is a newer house.*** and *** left this up to the receptionist, ***, who was in tears over some of thisYou have to go through her and then *** to get to ***We lived there for a year as my husband had an assignment there for a year, and then moved back to our home in LouisburgI think they know people will not come from a long distance to sue them in Small Claims Court and just keep as much as they can.O.k, in case they make an offer to pay some of this, I'll be thinking over if we would take less (don't really want to as the principal of this ordeal is a big part of this)Thanks.[mediator left voice mail with *** that I had spoken with *** at business who believes they owe him more money, that he is adamant that he is done dealing with this complaint and will not pay any more of a refund than what has been doneI told her that I would accordingly close complaint]12/12/[mediator left confirming email with consumer that complaint would be closed as business made it clear not going to pay anything and believes they owe him more money]

First of all by writing this statement neither myself or Investment Brokers Realty are agreeing with any of the allegations or assertions made in the complaint by the ***sThe written notice that Mrs*** refers to was an email from our office that they would be allowed to vacate the
property at the end of AugustThe return message that we received was that IF they decided to get their stuff out that they would let us knowThe reply to that was to request written notice to vacate, and to remind them, that was something we requiredInvestment Brokers Realty did not ever give anyone permission to enter the rented property, nor did we allow anyone a key to the propertyWe were told that someone had stolen some things from the house and we attempted to try and help them recover some of their belongingsI did attempt to help Mrs*** figure out what was going on but after not being able to talk with her or give her any answers on the fifth then this complaint was filed and I had to discontinue communication

Thank you for all your help! We truly appreciate it!!I am submitting email between myself, *** *** and the employee of IBR dated June 28th and June 29th, detailing our request for payment of appliances and security refund. The employees comments also confirm our original claim that we had been in constant contact with IBR requesting the funds be returned to us and that they had not in fact been returnedDespite Mr***' claim that the check was mailed June 9th, the date on the check provided (See attached PDF: ***) will show June 14, 2017. And as the email correspondance (See attached PDF: *** *** Payment for Appliances) shows, the IBR employee confirms the checks had not been sent as of June 29th, the date listed on the check for one of the appliances. The three screen shots are text messages between the IBR employee who was suppose to meet us for a final walk through showing the failure on their part to show up for the scheduled walk through. Also followed with a request by myself for a report on the walk through. This agreed upon walk through was scheduled by IBR for May 17, at 4:00pmThe date on the conversation will show the date and time match our original complaint. Mr*** asserts that the lease ended May 31st and that we did not comply to a walk through as we left early. According to Missouri law, the lease ends when a tenant vacate the homed which was May 17, That can be verified by the employee who said she would visit the home on the following Friday (per the text conversation) (May 19th). If further verification of this is necessary final utility bills can be submitted showing shut off dates for the following Friday and MondayThese were also communicated to the IBR employee. PDF *** is a copy of the email I sent to Mr*** via the company website on June 30th. I copy and pasted this in an email that day so I would have record of having sent it since the website does not provide confirmation. Notice the date this was sent to him is Friday June 30th, well after the June 9th date that Mr*** asserts a check was sent to us. Showing yet again that as of June 30th we had not received payment for appliances sold or security deposit return.These records show that either Mr*** is either uninformed about this particular account or is trying to deny that the ***'s followed legal protocol, at the instruction of his employee to see "Section 6!"(subject line of email sent by employee, dated April 24th and again May 15th)Also they will prove that despite his insistence that they did, his business did not respond to the ***s in a timely manner. Dates on these documents will confirm that as of June 30th, IBR and Mr*** had failed to submit payment and/or explanation of security payment reduction, despite repeated requests.The previously submitted items (email correspondance and the copy of the lease agreement instructions) show that the lease, although it says to match paint, is very clear that a code is to be acquired prior to painting, more than implying then that a code FOR THE LEASED PROPERTY does in fact exist. The email shows that that was confirmed when the employee said she would "try to get those codes for you as soon as I can." This in no way suggests that the ***s should take further action by way of "cutting a piece of sheetrock from the house to take to be matched at a paint store." We followed up multiple time with that employee by phone who said she was "having trouble getting 'them' to respond to her." Thank you again!!

First, we ALWAYS want to return 100% of every tenants security deposit, that means we can move someone else in right away! Sometimes people leave a property with work that still needs to be done to comply with the lease in regards to vacating a property. In this case there was some cleaning that...

needed to be done, we had to clean all counter tops, bathrooms and ceiling fans, we then had to vacuum after the ceiling fans were cleaned. We also had to pull out the refrigerator and oven and sweep and mop there as well. There was a lot of touch-up painting that was required that was not done with the excuse that we did not give them the paint code which we do not have for every property which is why the lease says to match the paint. Matching paint is a common thing and a service provided free of charge at most major home improvement stores and paint stores. Since this was not done we had to pay someone else to do it therefor the cost was deducted from the security deposit. The security deposit disposition was completed and sent out on June 9 after the lease ending May 31. The remainder of the security deposit was returned to the [redacted]’s in the form of check #[redacted].Mrs. [redacted] has been very upset, because she prides herself as being a perfect person, that there was anything that they did not tend to. Therefor I did offer to let her do touch-up painting on another house, such as she should have done on hers, since I have to pay someone to do these things and she declined. It is regrettable that anyone has to be upset with the situation but the painting charge was a minimum for the amount of work that had to be done.

Complaint: [redacted]
I am rejecting this response because:Mr [redacted] has not been honest with the [redacted]s or the Revdex.com. And despite the many requests the [redacted]s have made for written/email verification of the things he and his office have claimed, that proof has not been provided. As far as Mr [redacted]'s opinions of why Mrs [redacted] is upset, those are invalid and inappropriate to a professional matter. Investment Brokers Realty did not comply with their own legal document. If the office did not have acces to a paint code, then they should have submitted in writing a request to amend the lease agreement with the accurate information. 
As you will see in the attachments provided Mrs [redacted] communicated clearly with IBR office and their response was that codes would be given. Nowhere did the employee say that codes don't exist or that the [redacted]s should take different measures.Mr [redacted] seems to want to be held to a standard of "expectations" and not the law by which his name is on when he entered into the lease agreement with the [redacted]s, nor stand behind the words of his employee.
Sincerely,
[redacted] & [redacted]

12/11/2017   [mediator left message, with Jared at an answering service, requesting [redacted] call me]This is [redacted]; our answering service said you had called. I thought this was over with months ago. I should have charged them more; a fireplace was broken, and an HVAC unit needed work as they did not replace the filter. I offered to let her paint some other units in exchange for us having to paint theirs (yes, you are correct -- she would have had to come back here from Louisburg to do that). As far as not getting the color code from us, anyone knows you just take a paint sample and go to the hardware store to match. I really think I could reopen this and sue her for more money. She's just using that lack of a color code as a crutch. We will not refund anymore than what we already have. No, not even the $126.00 for the appliance cleaning deal. I'm finished dealing with this.  O.K., understand you will close the complaint[after hung up, mediator had a voice mail from [redacted] (listed as business contact for the Revdex.com) and returned her call. Got her answering machine and told her had just spoken with [redacted] who told me the business would not refund anymore and was done dealing with this. Told [redacted] to call me if had anything else to add, or change]

Thank you! Furthermore, as for the cleaning of the home and the $126 assessed for that, the home was professionally cleaned, including the ceiling fans, all trim, insides of drawers in bathrooms and kitchen, which I told him were completed, and now he claims those exact items were the things that needed cleaned.  Mr. [redacted] admitted to never having personally been to the property after we left but that a cleaning lady had come. He told me on the phone the one time we talked that upon looking at the pictures it appeared that the only cleaning needed was the appliances, appliances we sold to the tenants and thus not IBR responsibility, and in fact should not have been cleaned by IBR, and would therefore return the $126 to us, along with pictures of the state of the home that he termed "ew". He still has not done either of those things. I would again ask for that to be returned as promised by Mr. [redacted] himself. If he wishes to change his assessment of that, then I would again request proof of pictures be submitted. However I have little trust that any pictures we receive would be of our home seeing as how inconsistent his response was to this complaint and his own words to me on the phone, as well as his refusal to submit them when previously requested. Thank you! [redacted] and [redacted]