Bernheim & Rice Inc

July 20, 2015Medicus GolfP.OBox 1047Vista, CA 92085Revdex.comAttn: *** ***Murphy Canyon, Ste110San Diego, CA 92123RE: ID# ***We received the letter you sentHe placed an order via the internet on12/9/for the Optimal Putting eBook, Short Game Training Levell, and Ten
Minutesto Tremendous Power eBook.At the same time he placed his order, he was enrolled in our Golf Tour Partnersmembership as outlined on the website, as well as continued-monthly access to theShort Game TrainingThese are both free to try for days, and then are $and$per month until the customer cancelsWe had not received anycommunication from him or a cancellation request until nowWe are more than happy to refund all charges if he would provide an updated credit cardIf he has remainedwith the same financial institution after cancelling the credit card, we can issue therefunds and they should make the necessary adjustments to apply the refunds to hisnew cardThe services are cancelled and he will incur no further chargesHe can contact us at * *** *** to provide updated credit card information for therefund, M-F SAM-4:30PM PDT.We apologize for any inconvenience that he experienced as a result of thispurchaseWe try very hard to satisfy our customers and to learn from them whenthey have not had a good experience with usShould you have any further questions,however, please do not hesitate to contact us.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
After you sent me the reply from Medicus, I contacted them by phone on July 20, when they agreed to repay the charges they had taken against my Credit Card.As my Bank had cancelled that card, I was asked to give Medicus a new Card number so they could apply a creditI gave them my new card number.It is now days later and no sign of the credit. Maybe they are slow in processing, but since you asked for a response in days, I thought I should keep you informed. Below are all the details. regards and thanks *** ***
* *** ***
*** * ** *** ***

February 9, 2015*** ***
*** *** ***
*** ** ***Revdex.comAttn: *** ***Viewridge Ave., Suite 200San Diego, CA 92123RE: ID# ***We received the letter you sentAs he mentions in his letter, he placed his ordervia the internet on 9/28/for the Medicus
PowerMeter.We are sorry that he apparently misunderstood the terms and conditions of theoffer he acceptedAttached you will find a copy from the website where he placed hisorderExhibit shows that after adding the PowerMeter to his cart, he was offered andaccepted to pay in one convenient payment and have a free day trial to try our Golf TourPartners and Golf Online Academy: "pay nothing for the first days of your Golf TourPartners and Golf Online Academy subscriptions, then it's just $a month for eachprogram to the same card you use today." Customers must click "yes! I Want It!" in orderfor the offer to be acceptedHe contacted us on 1/13/to cancel each program and wasrefunded for all charges associated with each program, totalling $He will incur nofurther charges.We apologize for any inconvenience that he experienced as a result of this purchase.We try very hard to satisfy our customers and to learn from them when they have not had agood experience with usWe hope and trust that this matter is now resolvedShould youhave any further questions, however, please do not hesitate to contact usSincerely,*** ***

January 14, 2015[redacted]Revdex.com Attn: [redacted]4747 Viewridge Ave Suite 200San Diego, CA 92123RE: ID# [redacted]We received the letter you sent. As he mentions in his letter, he placed his ordervia the internet on 4/1/14 for 2 Medicus...

PowerMeters.We are sorry that he apparently misunderstood the terms and conditions of theoffer he accepted. Attached you will find copies from the website where he placed hisorder. Exhibit 1 shows what is included with the PowerMeter. The Golf Online Academy andGolf Tour Partners are each listed: "You'll also get a FREE 60 Day membership to Golf TourPartners, the program that gets you 50% off green fees at over 1500 golf course. instantaccess to Golf Online Academy. and lets you test and keep new golf products for FREE!"Beneath the Submit button. Exhibit 2 shows further details of this offer: "Golf TourPartners Membership and Instant Online Access with Golf Online Academy are free for 60days. If you decide to continue after the 60 days, your credit card is billed just $9.95 permonth for both programs." Cancellation information is then provided. He contacted us on12/29/14 to cancel each program and was refunded a total of $19.90 for the current month.Today we have additionally refunded charges back to August 2014 in the amount of $79.60.The total amount refunded is $99.50. He will incur no further charges.We apologize for any inconvenience that he experienced as a result of this purchase.We try very hard to satisfy our customers and to learn from them when they have not had agood experience with us. We hope and trust that this matter is now resolved. Should youhave any further questions, however, please do not hesitate to contact us.Sincerely,[redacted]

October 31, 2014
Medicus Golf
170 Eucalyptus Ave.
Vista, CA 92084
Revdex.com
Attn: [redacted]
4747 Viewridge Ave Suite 200
San Diego, CA 92123
RE: ID# [redacted]
We received the letter you sent. He placed his Medicus order via the internet on
10/11/14. Pursuant to the...

offer he accepted, he was charged the 1st payment of $39.95
for the Medicus 460cc LH Driver and his order was shipped to him.
We believe in our products and want to make our customers' use of them as convenient
as possible. We offer a 30 day no-questions-asked money back guarantee on all Medicus
products, as well as a 6 month replacement warranty.
The order along with his payment information had to be submitted in order for us to
receive it. We processed the order as received. He spoke to us on 10/24/14 and informed us he
was going to refuse the shipment of his order. If a package is unopened and refused it does not
cost the customer to get the package back to us. The tracking information on his package shows
it was delivered on 10/25/14. If he has not refused or returned the package we can provide a
prepaid return label for him. If he decides to keep the product, he has 3 more monthly
payments of $39.95.
We apologize for any inconvenience that he experienced as a result of this purchase.
We try very hard to satisfy our customers and to learn from them when they have not had a
good experience with us. We hope and trust that this matter is now resolved. Should you have
any further questions, however, please do not hesitate to contact us.
Sincerely,
[redacted]
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Thank you so much for your help!Regards,
[redacted]

Review: In June 2014, I purchased Medicus Power Meter for 3 payments of $19.95. All of those payments have been deducted. Since then I have also been charged 14 times for $9.95 by Le Tour Golf, Kavi Tour Golf, Jbei Golf Video. I have a a screenshot of the Medicus purchase that I made online. None of these charges/services were listed on the receipt.Desired Settlement: I just spoke to Medicus customer care, they say they are stopping further charges and refunding 2 December charges of $9.95 each.

I want to be reimbursed for the other 12 charges of $9.95 each. Total refund of $119.40.

Business

Response:

January 14, 2015[redacted]Revdex.com Attn: [redacted]4747 Viewridge Ave Suite 200San Diego, CA 92123RE: ID# [redacted]We received the letter you sent. As he mentions in his letter, he placed his ordervia the internet on 4/1/14 for 2 Medicus PowerMeters.We are sorry that he apparently misunderstood the terms and conditions of theoffer he accepted. Attached you will find copies from the website where he placed hisorder. Exhibit 1 shows what is included with the PowerMeter. The Golf Online Academy andGolf Tour Partners are each listed: "You'll also get a FREE 60 Day membership to Golf TourPartners, the program that gets you 50% off green fees at over 1500 golf course. instantaccess to Golf Online Academy. and lets you test and keep new golf products for FREE!"Beneath the Submit button. Exhibit 2 shows further details of this offer: "Golf TourPartners Membership and Instant Online Access with Golf Online Academy are free for 60days. If you decide to continue after the 60 days, your credit card is billed just $9.95 permonth for both programs." Cancellation information is then provided. He contacted us on12/29/14 to cancel each program and was refunded a total of $19.90 for the current month.Today we have additionally refunded charges back to August 2014 in the amount of $79.60.The total amount refunded is $99.50. He will incur no further charges.We apologize for any inconvenience that he experienced as a result of this purchase.We try very hard to satisfy our customers and to learn from them when they have not had agood experience with us. We hope and trust that this matter is now resolved. Should youhave any further questions, however, please do not hesitate to contact us.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Thank you so much for your help!Regards,

Review: I have contacted this company via email twice, and phone twice. After being up-sold a product I really wasn't sure I wanted, I tried to cancel the order the next morning but was told I could not. I refused shipment of the Medicus driver and 5-iron that came to my home about 10 days later. I called and told them I would be doing this and they said I would receive my refund in about 30 days, ok, that's fine. Unfortunately, the payment method I used is no longer an open account, as after I made this purchase, my account information was apparently stolen (or sold?) and my account security was breached, leading me to have to open a new checking account. I called Medicus immediately and asked them to either just mail a check for my refund, or I would give them my new account info. They refused. They told me that there was nothing they could do but send the refund to a closed account. They told me they would have "accounting" call me in a day or two, well, needless to say, they never called, it's been two weeks. This company is a childish and pathetic outfit, stealing peoples money on the regular. I want my $35.95 back asap.Desired Settlement: 35.95 refunded via check mailed to my address that is on file with them. I refuse to give them anymore account numbers of mine after what happened the first time.

Business

Response:

February 29, 2013

Medicus Golf

170 Eucalyptus Ave.

Vista, CA 92084

Revdex.com

Attn: [redacted]

5050 Murphy Canyon, Ste. 110

San Diego, CA 92123

RE: ID# [redacted]

We received the letter you sent. He placed his Medicus order on 3/26/13 via the

telephone. This order was returned to sender and refunded $35.95 on 4/16/13.

Our refunds can only be applied to the card with which the order was placed. In the

event that a refund is declined, we are notified via written communication and a check is then

sent. Our records show that the refund was successfully applied. If, by chance, we receive

anything stating otherwise, a check will be sent to him in the amount of $35.95.

We apologize for any inconvenience that he experienced as a result of this purchase.

We try very hard to satisfy our customers and to learn from them when they have not had a

good experience with us. We hope and trust that this matter is now resolved. Should you have

any further questions, however, please do not hesitate to contact us.

Sincerely,

1-800-437-5174

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[After speaking with the selling company on Friday, whom I told that their money could not be received by my original bank, I was told there was nothing they could do and all but hung up on. I have contacted the original bank, and they refused the refund, which only makes sense because I HAVE NO ACCOUNT WITH THEM. The refund was not accepted, it was refused because there was no valid account to put it in-what else could they do with it? I am still waiting for my check from this rotten company, and no matter what they say, it is clear they are lying. Banks do not just hold money that isn't theirs, and this company is clearly doing this to more people than just me. They seem to get more mail from the Revdex.com then they do regarding orders! Anyone involved is more than welcome to call the bank, as they think I am insane at this point after all the times I have called them about this money which they cannot, and never will, have in their possession!...1-877-663-6161 [redacted] Bank-the previous provider of my Debit MasterCard-account CLOSED]

Regards,

Review: This company has charged my credit card since March 2013 $180.29 dollars for products I have never ordered or received. I understand from reading other complaints that they have very deceptive advertising practices and I am not the only one to have this problem.Desired Settlement: To get my money back

Business

Response:

November 1, 2013

Medicus Golf

Vista, CA 92084

Revdex.com

Attn: [redacted]

San Diego, CA 92123

RE: It># [redacted]

We received the letter you sent. On 3/8/13 an order was placed via the internet for the

Medicus Swing Bag and Flipz Sunglasses. The billing information provided matches that of the

address provided in this letter, as well as the telephone number and name. The shipping address

is different, but is located in the same city/town. Pursuant to the terms of the order placed, it

was processed and shipped on 3/9/13.

Along with the Swing Bag and Flipz Sunglasses, she was enrolled in our Golf Online

Academy and Golf Tour Partner services. These are each free for 60 days and then are $9.95

per month until the customer cancels. We have never received any contact from her until this

letter. We have cancelled each service and refunded all charges associated with them, totalling

$119.40. The tracking information we have on file for the shipment is no longer able to be viewed

as it has been beyond 6 months since it shipped. Our customer service telephone number appears

along with the transaction information on billing statements. If we had heard from her in March

when the first charge appeared, we would have been able to trace the package. The order was

processed and shipped accordingly, so there is no refund due for the merchandise. She will incur

no further charges.

We apologize for any inconvenience that she experienced as a result of this purchase.

We try very hard to satisfy our customers and to learn from them when they have not had a

good experience with us. We hope and trust that this matter is now resolved. Should you have

any further questions, however, please do not hesitate to contact us.

Sincerely,

Review: I bought a product called "Swing Meter" from this company since their website and comercials seemed very proffessional. After some initial problems receiving my product a quick phone call resolved the issue and they credited my account with $5 for the inconvenience. At this point I was happy with my dealings at Medicus Golf. That was when exactly 60 days after my original purchase date, a few suspicious charges for $19.95 appeared on my account statement. After doing some research I realized who the culprit was and imediately started the process of having these unauthorized charges taken care of. I placed a phone call to the customer support line at Medicus Golf and it is obviously a runaround and diversion to complicate the situation and its purpose is to confuse and frustrate the customer to the point they give up. I will not however. I have been charged $19.95 on four different transactions and I would like them credited. This is what I told the customer service representative that I spoke to who, to my surprise, was willing to credit two of the charges back to my account. I told her that I wanted all four back and she said that policy states that there are no refunds after 30 days. But this should not apply on something I DID NOT AUTHORIZE! how to these people get by with this and why isnt something being done about it! I will pursue this to the hilt until I get my $80 dollars back! They claim I signed up for a free trial that I didnt cancel, but this is crap because I know better than to do that. Someone signed me up for it without my permision.Desired Settlement: I would like to have these charges refunded back to my card. I know they can do it as they gave me a measley 5 dollar credit previously for an error on their part.

Business

Response:

February 9, 2015[redacted]Revdex.comAttn: [redacted]4747 Viewridge Ave., Suite 200San Diego, CA 92123RE: ID# [redacted]We received the letter you sent. As he mentions in his letter, he placed his ordervia the internet on 9/28/14 for the Medicus PowerMeter.We are sorry that he apparently misunderstood the terms and conditions of theoffer he accepted. Attached you will find a copy from the website where he placed hisorder. Exhibit 1 shows that after adding the PowerMeter to his cart, he was offered andaccepted to pay in one convenient payment and have a free 60 day trial to try our Golf TourPartners and Golf Online Academy: "pay nothing for the first 60 days of your Golf TourPartners and Golf Online Academy subscriptions, then it's just $19.95 a month for eachprogram to the same card you use today." Customers must click "yes! I Want It!" in orderfor the offer to be accepted. He contacted us on 1/13/15 to cancel each program and wasrefunded for all charges associated with each program, totalling $79.80. He will incur nofurther charges.We apologize for any inconvenience that he experienced as a result of this purchase.We try very hard to satisfy our customers and to learn from them when they have not had agood experience with us. We hope and trust that this matter is now resolved. Should youhave any further questions, however, please do not hesitate to contact usSincerely,[redacted]

Review: On Act 11, I went to the Medicus web site at [redacted] to look at Medicus Dual-Hinge Driver. I added the device to the cart that prompted for my personal information. Later on I was getting multiple pop ups to purchase other products so I gave up the purchase. I did not get an email confirmation of the purchase. I was surprised that my Master Card was changed $39.95. In addition, they sent me the item without my consent. I called the to return but they forced me to pay for the shipping cost.Desired Settlement: Refund cost and including shipping and handling for returning product.

Business

Response:

October 31, 2014

Medicus Golf

170 Eucalyptus Ave.

Vista, CA 92084

Revdex.com

Attn: [redacted]

4747 Viewridge Ave Suite 200

San Diego, CA 92123

RE: ID# [redacted]

We received the letter you sent. He placed his Medicus order via the internet on

10/11/14. Pursuant to the offer he accepted, he was charged the 1st payment of $39.95

for the Medicus 460cc LH Driver and his order was shipped to him.

We believe in our products and want to make our customers' use of them as convenient

as possible. We offer a 30 day no-questions-asked money back guarantee on all Medicus

products, as well as a 6 month replacement warranty.

The order along with his payment information had to be submitted in order for us to

receive it. We processed the order as received. He spoke to us on 10/24/14 and informed us he

was going to refuse the shipment of his order. If a package is unopened and refused it does not

cost the customer to get the package back to us. The tracking information on his package shows

it was delivered on 10/25/14. If he has not refused or returned the package we can provide a

prepaid return label for him. If he decides to keep the product, he has 3 more monthly

payments of $39.95.

We apologize for any inconvenience that he experienced as a result of this purchase.

We try very hard to satisfy our customers and to learn from them when they have not had a

good experience with us. We hope and trust that this matter is now resolved. Should you have

any further questions, however, please do not hesitate to contact us.

Sincerely,

###-###-####

Review: This company started charging me every month. I called them and eventually got them to refund my account and they stated they would take me off their list. However, this month they have charged my account again $29.85. Please shut down this illegal billing company. Thank you.Desired Settlement: I would like my $29.85 refunded. I would like them to stop billing my debit card every month, and I would like them arrested for stealing money from people. Thank you. I know there are many complaints about this company. I don't know how they are allowed to stay in business

Business

Response:

Response [redacted]

We received the letter you sent. He placed his Kitchen Advance order via the internet

on 7/10/2013. Pursuant to the offer he accepted, he was charged a total of $16.79 ($11.85

shipping & processing for his purchase, $3.95 for the Original Old West Cookbook plus $.99 to

try all of the additional items risk free for 30 days) and his order was shipped. The ship-to

address is to another person, but all the billing information is his name and address. Both live in

the same city and state.

We believe in our products and want to make our customers' use of them as convenient

as possible. We offer a 30 day no-questions-asked money back guarantee, as well as a 6 month

replacement warranty.

Attached you will find copies from the website where he placed his order. After adding

the Original Old West Cookbook (exhibit 1) to his cart, he was offered to try the 3 Kitchen

Advance Gourmet Cookbooks for only $0.99. This offer contains The Great Pastamaker

Cookbook, The Art of the Knife Cookbook and Pesto: The Art of Cooking With Herb Pastes.

Exhibit 2 shows the details of this offer: "Pay only $0.99 for the first 30 days. After 30 days,

you will be charged just 2 monthly payments of $9.95 for each of the 3 books (plus $3.95 p&h

per book)." He returned this order on 7/31113, but due to a systematic error this was not seen

by the credit department. We spoke with him on 8/29/13 and agreed to refund him in full,

including the shipping & processing. At that time, the remaining payment was not removed and

unfortunately he was charged again on 9/24/13 in error. He was refunded for this charge on

9/26/13, leaving him completely refunded in full. We sincerely apologize for the errors. He will

incur no further charges.

We apologize for any inconvenience that he experienced as a result of this purchase.

We try very hard to satisfy our customers and to learn from them when they have not had a

good experience with us. We hope and trust that this matter is now resolved. Should you have

any further questions, however, please do not hesitate to contact us.

Sincerely,

Review: I was told I have 60 days to try their equipment at 149.99 plus tax after 60 days with 39.99 a month for 4 months after that. I looked on my account and they charged me twice. I called and they said they sen tme an extra piece of equipment and decided to charge me for it without letting me know. when I spoke with them they said the second piece they sent me was after 30 days and that it would total 179.99. so not only are they charging me for the first driver for 149.99 they are charging me for a speed meter that they sent me that I dint ask for. they said they would contact me after 60 days to see if I wanted the driver but I never received a phone callDesired Settlement: I want a full refund for both pieces. I was not notified about any additional charges nor did I authorize it

Business

Response:

RE: ID# [redacted]

Review: Upon checking our bank activity this evening, my wife discovered a company (JBEI) has been taking $9.95 in the last week of the month, each month, since at least September, 2013, without our permission/consent. We have purchased nothing from this company nor have we received anything whatsoever from this company. We have requested, and received, new Debit Cards. Researching the internet, it appears this company has taken money from other victim's Debit Cards without consent/permission.Desired Settlement: If you cannot recover my funds, I would like the authorities to put an end to this company stealing money from Seniors like myself.

Business

Response:

Response [redacted]

We received the letter you sent. He placed an order via the internet on 6/20/13

for the Original 6 Piece Bread Dipping Set.

We believe in our products and want to make our customers' use of them as

convenient as possible. We offer a 30 day no-questions-asked money back guarantee on all

Gourmet Cooking products, as well as a 6 month replacement warranty.

At the same time he placed his order, he was enrolled in our Gourmet Cooking Online

and Gourmet Cooking Rewards membership as outlined on the website. These are both free

to try for 60 days, and then are $9.95 per month until the customer cancels. We have

cancelled these programs for him and issued refunds for the past 6 months of charges,

totalling $119.40. He will incur no further charges.

We apologize for any inconvenience that he experienced as a result of this purchase.

We try very hard to satisfy our customers and to learn from them when they have not had a

good experience with us. We hope and trust that this matter is now resolved. Should you

have any further questions, however, please do not hesitate to contact us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Went online to order a new golf ball that was offered and agreed to pay $0.99 for shipping. Once entering the payment page and trying to check out I was sent to an endless loop of offers for products and services that I declined. Even when I clicked on the option to just proceed to checkout it would never stop asking me for these offers. In the mean time, my laptop froze up so there was no way for me to go back to even cancel the order. Meanwhile, my checking account now shows a charge of $40.94 from this company. I did not order anything additional nor do I want to.Desired Settlement: I would like the additional charges taken off my bill. I did agree at first to pay the $0.99, and I will if need be, but at this point I would rather just get refunded the whole amount and if the golf [redacted] arrive I will ship them right back to them. I really think the endless loop of offers of which I was offered the medicus clubs several times is unethical and bad business practice. I was never able to get out of the special offer loop to get to the checkout page. Very shady.

Business

Response:

October 24, 2014

Revdex.com

Attn: [redacted]

4747 Viewridge Ave Suite 200

San Diego, CA 92123

RE: ID# [redacted]

We received the letter you sent. He placed an order via the internet on 10/18/14 for the

Kick X TourZ Premium Golf Balls.

We believe in our products and want to make our customers' use of them as convenient as

possible. We offer a 30 day no-questions-asked money back guarantee, as well as a 6 month

replacement warranty.

We are sorry that he apparently misunderstood the terms and conditions of the offer he

accepted. Exhibit 1 shows the Kick X TourZ Golf Balls offer he accepted: "Try the TourZ Balls FREE

with $0.99 S&H! Love it or you'll never even be charged! Keep it and it's just $39.95 with free S&H

for the dozen premium balls!" He was charged in full for his order instead of remaining on the trial

basis because of the next offer he accepted, seen in Exhibit 2: "If you pay for your order in one

payment today, we will priority ship your order in 7 to 10 business days absolutely FREE." The tracking

on his order shows that the package is scheduled to be delivered on 10/27/14. He can refuse the

package which will return to us at no cost to him. Once received, he will be refunded in full.

We apologize for any inconvenience that he experienced as a result of this purchase. We try

very hard to satisfy our customers and to learn from them when they have not had a good experience

with us. We hope and trust that this matter is now resolved. Should you have any further questions,

however, please do not hesitate to contact us.

Sincerely,

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I do not agree with the version of this transaction that they have submitted. I did not accept the 7 to 10 day shipping, mostly because it's starting to get pretty cold here in Ohio so there was no reason to expedite shipping, so I kept clicking to proceed to my order, which it never would do. Maybe by the computer finally freezing up after numerous clicks through the endless loops it automatically charged me with the extra shipping amount. I wanted what they claimed, which was free golf balls with a $0.99 shipping and handling. Their site makes it impossible to make that happen because of the endless loops of offers that never let you get to the checkout for the payment of $0.99. I don't see anywhere on the paperwork they submitted where it shows that I chose this option, it's only a screenshot of the offer screen. I could print this screen and say it was proof of someone choosing this option.

Review: I purchased on a one time basis, some items off their web site that totaled around $60.00. Now today, 7/3/2014 at 4:46am I have been charged $73.35 to my credit card.

"PRE-AUTHORIZATION DEBIT AT MEDICUS 20, VISTA, CA ON 070314"

After searching on the web, I found a phone number and called. They said that I was being billed on a monthly basis. This was not what was represented on the web.

I was buying sale items on a one time basis.

The cus[redacted]er service rep gave me an RA# to return the items. Which I will do so. However, I will not receive complete refund of moneys lost. Then the cus[redacted]er service

rep tried to sell me more items! She did not say that the items would involve monthly payments! However, I know that they would continue to bill my credit card.

So I told her to cancel everything and to not charge my card again.

This is UN-acceptable business practices. Then I continued to search MEDICUS and found that many people have complained about this company.

This company is a Scam and they need to be stopped.

[redacted]...Desired Settlement: Complete refund and cease credit card charges.

Business

Response:

July 10,2014

Revdex.com

RE: I[)# [redacted]

We received the letter you sent. He placed his Gourmet Cooking order via the internet on 6/2/14.

Pursuant to the offer he accepted, he was charged a total of $61.33 ($3.95 for the Original Old West

Cookbook, $53.40 s&p and $3.98 to try all of the additional items risk free for 30 days) and his order was

shipped to him.

We believe in our products and want to make our customers' use of them as convenient as possible.

We offer a 30 day no-questions-asked money back guarantee, as well as a 6 month replacement warranty.

We are sorry that he apparently misunderstood the terms and conditions of the offers he

accepted. Attached you will find copies from the website where he placed his order. After adding the

Original Old West Cookbook (Exhibit 1) to his cart, he was offered to try the Authentic American Recipes

Cookbook Collection for only $0.99 today. This set contains an additional Original Old West Cookbook, the

Great Sausage Maker Cookbook, and American Cookery: The First American Cookbook. Exhibit 2 shows the

details of this offer: "Pay only $0.99 + $9.95 S&P for the first 30 days. After 30 days, you will be charged

just 3 monthly payments of $6.55 for each of the 3 books." After accepting this, he was offered and

accepted the Season & Spice Collection for $0.99. This set includes the Season & Spice Cookbook, the

Marinade Encyclopedia, From Bland to Grand Cookbook, and the FreshSnip Gourmet Herb Scissors. The

details of this offer are shown in Exhibit 3 and read: "Pay only $0.99 (plus $3.95 s&p per item) for the first

30 days. After 30 days, you will be charged just 4 monthly payments of $5.95 for each of the 4 items." He

then accepted the Grow Your Own Herbs capsule terrariums for $1.00. 6 herb terrariums are included in

this offer: Basil, Chives, Oregano, Parsley, Rosemary, and Thyme. The details of this offer are seen in

Exhibit 4: "Pay only $1.00 for the first 30 days plus $2.95 S&P for each item. After 30 days, you will be

charged just 6 monthly payments of $9.95." The final offer he accepted to try was the Dehydrated &

Delicious Gourmet Food Dehydrator for $1.00. Exhibit 5 explains this offer and reads: "Pay only $1 + $9.95

S&P today. After 30 days, you will be charged just 2 monthly payments of $19.95." The details of each

offer are located above & below the submission box. We entrust that our cus[redacted]ers are reading these

offers that they accept. Beyond the first payment of $61.33, he has also been charged the second

installment payment of $73.35. As a show of good faith, we have placed a hold on the pending charges until

7/25/14 allowing him time to return his order. We will issue a full refund less s&p once it's received.

We apologize for any inconvenience that he experienced as a result of this purchase. We try very

hard to satisfy our customers and to learn from them when they have not had a good experience with us.

We hope and trust that this matter is now resolved. Should you have any further questions, however, please

do not hesitate to contact us.

Sincerely,

###-###-####

Review: Medicus. alias Kavi Tour Golf, alias RMC Short Game alias JBEI Golf, alias LE Tour Golf I have just sent an email on the Medicus web page. In essence it says: On December 13th I paid for a video of Golf Short Game for a one off cost of 99c USD. Then I have since discovered your company Medicus, has been taking unauthorized payments from my Bank account under the names RMC* Short Game, and Kavi *Tour Golf.In all you have stolen $158.98 AUD of my money.I know the Company is owned by [redacted] (sp) out of Vista CA. Medicus is charging under several names, including Kavi Golf, JBEI Golf, LE Tour Golf but not only. My [redacted] is [redacted]If you wish to refund me, contact me on [redacted] and I will advise where to repay these funds.You cannot repay this Card as it had to be cancelled. I cannot believe you are still in business! On research, there are thousands of complaints on the Internet of your theft, under the various names you use to charge. It is World Wide Credit Card Fraud. I understood Medicus was a reputable Golf Company. Seems it has changed hands, or at least it's Ethics! If I receive no reply after three days, I will pass all this to the Fraud Division at my Bank. [redacted] Desired Settlement: I hesitate to provide a Credit Card number. I will give a Bank Account number so a Direct Credit can be paid, if this Company will admit it's Fraud. My email address is ross...............com

Business

Response:

July 20, 2015Medicus GolfP.O. Box 1047Vista, CA 92085Revdex.comAttn: [redacted]5050 Murphy Canyon, Ste. 110San Diego, CA 92123RE: ID# [redacted]We received the letter you sent. He placed an order via the internet on12/9/14 for the Optimal Putting eBook, Short Game Training Levell, and Ten Minutesto Tremendous Power eBook.At the same time he placed his order, he was enrolled in our Golf Tour Partnersmembership as outlined on the website, as well as continued-monthly access to theShort Game Training. These are both free to try for 60 days, and then are $9.95 and$19.95 per month until the customer cancels. We had not received anycommunication from him or a cancellation request until now. We are more than happy to refund all charges if he would provide an updated credit card. If he has remainedwith the same financial institution after cancelling the credit card, we can issue therefunds and they should make the necessary adjustments to apply the refunds to hisnew card. The services are cancelled and he will incur no further charges. He can contact us at [redacted] to provide updated credit card information for therefund, M-F SAM-4:30PM PDT.We apologize for any inconvenience that he experienced as a result of thispurchase. We try very hard to satisfy our customers and to learn from them whenthey have not had a good experience with us. Should you have any further questions,however, please do not hesitate to contact us.Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

After you sent me the reply from Medicus, I contacted them by phone on July 20, when they agreed to repay the charges they had taken against my Credit Card.