Bernice's Transfers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Robert S[redacted] is a guy nobody wants to work with. He was mocking about my speaking disability and was threatening me. Ford should check their cameras which shows how he was running around mocking me and walking up to me threatening. I did curse him after he made mockery of me by running around in the front.In regards to service, they haven't fixed the problems 1 & 3 that I mentioned. I made it very clear to him when he told me to leave saying I don't have an automobile degree. The problem of front end noise is not fixed and the brakes were changed not at my request but when they asked me to fix rear noise. I can provide emails that I sent to them and voicemails I got from them. I can get written estimates from another ford dealer or mechanic saying that the front end noise was fixed or better yet an independent mediator can do a test ride. As his email conveys, he is just a plain lair just saying things to get out of this. I only have pity for him
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This vehicle has almost 175k miles on it, and is over 10 years old. Please note it has no valid warranty on it. All work done at our facility was approved before started.  We disconnected the coil to prevent further damage from the new coil, customer was made aware of this. Also, Ford...

recommends to replace the coil and a processor, the customer declined this service at the current time. There were other services suggested for this vehicle that the customer also declined. Please see attached documents to show the work that was done and the work that was suggested and declined. All safety recalls were performed at no charge.

We represent Hempstead Ford Lincoln Mercury Corp., with regard to this matter.  Therefore, we are responding directly to you.  As we discussed today, we spoke to [redacted] and resolved this matter.  [redacted] agreed to bring the vehicle into our client’s dealership with receipts for certain repairs that were made, and the dealership agreed to reimburse her for these certain repairs, and additionally, agreed to do repairs that are needed, providing to her a loaner car if needed.  The dealership also agreed to provide to [redacted] a new soft top for the vehicle.  [redacted] contacted the dealership and advised that she had a death in her family, and as soon as she can, she will be bringing the vehicle into the dealership in connection with the above.  Should you have any questions please feel free to contact our offices.Very truly yours, Christine S[redacted], Esq.LaBonte Law Group, PLLC[redacted]###-###-#### – Phone###-###-#### – Fax

Hempstead Ford offered to inspect the vehicle free of charge to determine how and why the wheel fell off vehicle as described by the customer.  If the cause is related to the services previously performed by Hempstead Ford then any damage resulting therefrom will be repaired by Hempstead Ford...

at no charge to the customer.  Hempstead Ford is ready and willing to have the vehicle towed into their facility at no charge to inspect the vehicle.  The dealership will also provide the customer with a loaner vehicle while the vehicle is inspected by Hempstead Ford technicians.    Hempstead Ford has sold and serviced vehicle for more than 90 years and stands behind its services.  Incidents like the one described by the customer rarely to never occur and the technician who performed the services to the customer's vehicle was "A" rated and trained.  Hempstead is willing to assist the customer in determining what happened to his vehicle.  However, unless and until we can inspect the vehicle it is impossible to determine how the wheel fell off the vehicle and what is needed to repair the alleged damage.  Please ask the customer to contact Doug C[redacted] at ###-###-#### to make arrangements for the vehicle to be towed to the dealership for an immediate inspection.

Revdex.com:While it's disappointing that it took phone calls, letters, and finally a Revdex.com complaint to resolve this matter, I am grateful that Hempstead Ford did the right thing, immediately, upon receipt of the complaint from the Revdex.com. It's a testament to the respect both businesses and consumers have for the important work that you do. In this case, it prevented litigation. Thank you for your assistance,
[redacted]

"Don't ever do a service in Hempstead Ford Lincoln - Hempstead, NY That service director Robert S[redacted] was mocking me of my disability and threatening me. He should be fired! I have complained to Revdex.com and taking them to court for legal action. Avoid at all costs!! Service Director - Robert...

S[redacted](Total sg) Service Advisor - Karen W[redacted]She is a kind person but have to get approval from that sg Robert S[redacted]) Customer No. ", This is the start of the customer's Google review, First of all to address his review as far as a disability ,no one here has any idea what he is talking about and his vulgarity as shown in the excerpt is only the beginning. his temper tantrum and cursing in front of other customers and the scene he created was why he was asked to leave and not comeback. As far as his alignment goes the repairs that we performed and he admitted resolved his issues would not affect his alignment although he insists that it would because he is a "Propulsion Engineer". I found out that approximately 2.5 weeks prior he had it at another dealer who did align his truck, when I told him that he should take his vehicle , Ford Raptor pickup, designed for extreme offroading , back to them he answered "he would never go back there they are a bunch of incompetent [redacted] just like you guys are". This is when he was asked to leave. His brakes he was explained were about half worn and he opted to replace, while he was here. Since he can't go back to the other dealer because they were incompetent, and he can no longer come here and I don't know where he was going for the last 60,000 miles, but there seems to be a pattern here. The repairs the customer approved prior to being performed include a 100.00 deductible and the brakes that are considered wear items and not covered under his extended warranty, being customer responsibility. Besides myself dealing with the customer and being the target of his vulgarity and on line there are many witnesses to the entire scene he created, in the form of other customers and employees. Thank you, Robert S[redacted] , Parts and Service Director