06/23/2017To whom it may concern,*** *** *** had contacted us via the internet interested in our *** *** in the middle of MarchWe went back and forth a bit on vehicle, and *** information on the vehicle...Once *** was satisfied with the numbers, and vehicle particulars
he came down to purchase the vehicle (03/18/2017)At the time of delivery the vehicle was 100%, besides the tire pressure light was onafter I checked all the pressures, and everything seemed fine I informed the customer because of winter, and spring temperatures fluctuating back and forth the air pressure will go up and down depending on the temperature varianceSeveral weeks after purchasing the vehicle *** *** contacted us with concerns of an oil leak, oil burning, and it was over heating after he put over miles on the vehicle Furthermore he has already brought it to his local mechanic in NY, but decided to take it to the guy we use for major engine workHe specified to us that his mechanic never did a head gasket on a *** where our guy has done severalBernie then offered to help him out, and tow the vehicle to the dealership from New York to Pennsylvania for freeAll he would have to pay for would be the teardown, diagnostics, the deductible the warranty company mandates not Bernie Caps Auto SalesIn order for us to get the vehicle repaired, and functioning as promised he has to authorize the Work to be done with *** *** Plus (the company that handles our warranties)We have tried to accommodate *** *** to the best of our ability, and went above and beyond towing the vehicle for freeIf he does not authorize the mechanic to do the tear-down Car Warranty will deny the claim We have tried to the utmost of our abilities to rectify the issue before it got this far, but *** *** just would not do what he needed to do in order for us to do our job properlyThe warranty company only gives a small window for both parties to respond, and be on the same page.Thank YouSincerely,Scott Y
Complaint: [redacted]
I am rejecting this response because:
(1) Business did not provide any repair options.
(2) Reference attached comment file as Business' rationale is bogus. They sold me a broken vehicle, knew it, and made no effort to make it right. What engine falls apart in less than 1,500 miles?
(3) As the repairs are already being affected, the appropriate thing for the business (and their Warranty company)to do is reimburse me for the engine repairs that were present in the vehicle when I purchased it. They had their chance when I first brought it to their attention.
(4) My own belief is that this activity is predatory and probably criminal.
Regards,
[redacted]
Dear [redacted]:This letter is in response to the rejected response filed by [redacted] against Bernie Caps Auto Sales Inc., Complaint #[redacted]. It is terribly unfortunate that I continue to be slandered by [redacted] regarding this issue. However in response to his most recent erroneous claim I offer the following response. While I certainly appreciate a consumer's right to seek resolution to an issue, I have already provided your office with the facts of the issue. [redacted] is simply attempting to continue to prove his point by providing his personal opinion regarding mechanical issues with his vehicle as well as his personal opinion on how said issues should be addressed.At the time of the sale the vehicle was not leaking oil and had no mechanical issues. The issues emerged after he drove the car for 1500 miles. [redacted] was in fact provided repair options. These options did include approval to begin work, as well an amount of pocket expense to the customer, which is appear to be what his issue is regarding. As far as [redacted]’s claims regarding coolant additives that may have temporarily plugged the head gasket; they are simply untrue and never happened. As far as [redacted]'s questions as to why would a vehicle “right off the lot” burn oil and overheat, I do not know, as this vehicle was delivered to the customer with no mechanical issues. Am I to interpret this as I did something wrong prior to the sale to burn up the head gasket?In regards to [redacted]’s comments regarding delay of repairs; he was well informed of the need for him to authorize repair work to begin, and he failed to provide this authorization in a timely fashion. So his comment about "sitting on the car for 3 weeks doing nothing” was a result of his failure to provide authorization. He further stated that reps at the repair shop informed him that [redacted] would never pay for the repair; and that most repair shops he spoke with said they ([redacted]) would never pay for the repair. These were the opinion of the repair shop or so he states. How would a repair shop have knowledge of what [redacted] would pay for? They are not employed by [redacted] and have no firsthand knowledge of their terms and conditions, so quite frankly their opinions are irrelevant. [redacted]'s concerns do appear to be related to the warranty provisions, over which we have no control. Perhaps he should address his issues with [redacted]?We did do everything in our power to assist the customer in rectifying the issue. While he takes the position that I should have repaired the vehicle at no charge, based on the precedent that the company he is employed by would do so, I am a small business owner and unfortunately am not in a position to provider services at no charge.The customer notes that the warranty company is a scam. If he is of that opinion then again we suggest that perhaps his claim should be directed to them. He also noted that the service provider was not "his choice” but rather my choice. I did in fact suggest [redacted] to provide services based on my knowledge of their quality. [redacted] was not at all obligated to have the work done by them. He agreed to my suggestion of his own accord. The staff at [redacted] informed the customer that the vehicle needed a head gasket, yet [redacted] asked them to inform the warranty company that the whole engine needed to be replaced. Perhaps this is why [redacted] is now unhappy with [redacted] as they would not provide fraudulent information to the warranty company?[redacted] maintains his position that we should reimburse him for the engine repairs present in his vehicle when he purchased it. This is simply his opinion, not based on facts. It remains our position that [redacted] purchased a pre-owned vehicle for five thousand dollars. While it is unfortunate that said vehicle required repairs AFTER the customer utilized the vehicle for 1,500 miles it is not due to any negligence or predatory behavior on our part as [redacted] would like to believe.In closing, the fact remains [redacted]’s false claims regarding knowledge of any issues prior to the sale they are simply untrue and I will no longer justify any of these allegations with a response. [redacted] has an issue with having to pay for services rendered and appears to have issue with [redacted], which is whom he should be directing his correspondence. It is not now, nor has it ever been my business practice to provide our customers with anything but quality vehicles and service. It is unfortunate that the customer had issues post sale with his vehicle, but I am not responsible for these issue pre-sale as he indicates. [redacted] purchased a pre-owned vehicle at a fair price. When issues arose with the vehicle I did everything I could to assist the customer.Unfortunately it is apparent that each response I make will result in a counter response by [redacted] with no resolution, and quite frankly I have a business to run and don't have time to continue to respond to these erroneous allegations.Sincerely,Bernard C. President
06/23/2017To whom it may concern,*** *** *** had contacted us via the internet interested in our *** *** in the middle of MarchWe went back and forth a bit on vehicle, and *** information on the vehicle...Once *** was satisfied with the numbers, and vehicle particulars
he came down to purchase the vehicle (03/18/2017)At the time of delivery the vehicle was 100%, besides the tire pressure light was onafter I checked all the pressures, and everything seemed fine I informed the customer because of winter, and spring temperatures fluctuating back and forth the air pressure will go up and down depending on the temperature varianceSeveral weeks after purchasing the vehicle *** *** contacted us with concerns of an oil leak, oil burning, and it was over heating after he put over miles on the vehicle Furthermore he has already brought it to his local mechanic in NY, but decided to take it to the guy we use for major engine workHe specified to us that his mechanic never did a head gasket on a *** where our guy has done severalBernie then offered to help him out, and tow the vehicle to the dealership from New York to Pennsylvania for freeAll he would have to pay for would be the teardown, diagnostics, the deductible the warranty company mandates not Bernie Caps Auto SalesIn order for us to get the vehicle repaired, and functioning as promised he has to authorize the Work to be done with *** *** Plus (the company that handles our warranties)We have tried to accommodate *** *** to the best of our ability, and went above and beyond towing the vehicle for freeIf he does not authorize the mechanic to do the tear-down Car Warranty will deny the claim We have tried to the utmost of our abilities to rectify the issue before it got this far, but *** *** just would not do what he needed to do in order for us to do our job properlyThe warranty company only gives a small window for both parties to respond, and be on the same page.Thank YouSincerely,Scott Y
Complaint: [redacted]
I am rejecting this response because:
(1) Business did not provide any repair options.
(2) Reference attached comment file as Business' rationale is bogus. They sold me a broken vehicle, knew it, and made no effort to make it right. What engine falls apart in less than 1,500 miles?
(3) As the repairs are already being affected, the appropriate thing for the business (and their Warranty company)to do is reimburse me for the engine repairs that were present in the vehicle when I purchased it. They had their chance when I first brought it to their attention.
(4) My own belief is that this activity is predatory and probably criminal.
Regards,
[redacted]
Dear [redacted]:This letter is in response to the rejected response filed by [redacted] against Bernie Caps Auto Sales Inc., Complaint #[redacted]. It is terribly unfortunate that I continue to be slandered by [redacted] regarding this issue. However in response to his most recent erroneous claim I offer the following response. While I certainly appreciate a consumer's right to seek resolution to an issue, I have already provided your office with the facts of the issue. [redacted] is simply attempting to continue to prove his point by providing his personal opinion regarding mechanical issues with his vehicle as well as his personal opinion on how said issues should be addressed.At the time of the sale the vehicle was not leaking oil and had no mechanical issues. The issues emerged after he drove the car for 1500 miles. [redacted] was in fact provided repair options. These options did include approval to begin work, as well an amount of pocket expense to the customer, which is appear to be what his issue is regarding. As far as [redacted]’s claims regarding coolant additives that may have temporarily plugged the head gasket; they are simply untrue and never happened. As far as [redacted]'s questions as to why would a vehicle “right off the lot” burn oil and overheat, I do not know, as this vehicle was delivered to the customer with no mechanical issues. Am I to interpret this as I did something wrong prior to the sale to burn up the head gasket?In regards to [redacted]’s comments regarding delay of repairs; he was well informed of the need for him to authorize repair work to begin, and he failed to provide this authorization in a timely fashion. So his comment about "sitting on the car for 3 weeks doing nothing” was a result of his failure to provide authorization. He further stated that reps at the repair shop informed him that [redacted] would never pay for the repair; and that most repair shops he spoke with said they ([redacted]) would never pay for the repair. These were the opinion of the repair shop or so he states. How would a repair shop have knowledge of what [redacted] would pay for? They are not employed by [redacted] and have no firsthand knowledge of their terms and conditions, so quite frankly their opinions are irrelevant. [redacted]'s concerns do appear to be related to the warranty provisions, over which we have no control. Perhaps he should address his issues with [redacted]?We did do everything in our power to assist the customer in rectifying the issue. While he takes the position that I should have repaired the vehicle at no charge, based on the precedent that the company he is employed by would do so, I am a small business owner and unfortunately am not in a position to provider services at no charge.The customer notes that the warranty company is a scam. If he is of that opinion then again we suggest that perhaps his claim should be directed to them. He also noted that the service provider was not "his choice” but rather my choice. I did in fact suggest [redacted] to provide services based on my knowledge of their quality. [redacted] was not at all obligated to have the work done by them. He agreed to my suggestion of his own accord. The staff at [redacted] informed the customer that the vehicle needed a head gasket, yet [redacted] asked them to inform the warranty company that the whole engine needed to be replaced. Perhaps this is why [redacted] is now unhappy with [redacted] as they would not provide fraudulent information to the warranty company?[redacted] maintains his position that we should reimburse him for the engine repairs present in his vehicle when he purchased it. This is simply his opinion, not based on facts. It remains our position that [redacted] purchased a pre-owned vehicle for five thousand dollars. While it is unfortunate that said vehicle required repairs AFTER the customer utilized the vehicle for 1,500 miles it is not due to any negligence or predatory behavior on our part as [redacted] would like to believe.In closing, the fact remains [redacted]’s false claims regarding knowledge of any issues prior to the sale they are simply untrue and I will no longer justify any of these allegations with a response. [redacted] has an issue with having to pay for services rendered and appears to have issue with [redacted], which is whom he should be directing his correspondence. It is not now, nor has it ever been my business practice to provide our customers with anything but quality vehicles and service. It is unfortunate that the customer had issues post sale with his vehicle, but I am not responsible for these issue pre-sale as he indicates. [redacted] purchased a pre-owned vehicle at a fair price. When issues arose with the vehicle I did everything I could to assist the customer.Unfortunately it is apparent that each response I make will result in a counter response by [redacted] with no resolution, and quite frankly I have a business to run and don't have time to continue to respond to these erroneous allegations.Sincerely,Bernard C. President