Bernieri Agency

October 15, Dear [redacted] ***,Thank you for forwarding **and [redacted] ***'s concern to our officeCustomer concerns are important to us and we appreciate the opportunity to address them.our agency has been in business in the [redacted] / [redacted] area for over yearsWe have never had a complaint lodged against us, Naturally, this complaint is a concern for us.We did try to remedy this issue with **and ***A gift card of $is a small price to pay to create good willHowever, **and *** [redacted] rejected our offerThey indicated they would not be Satisfied until they complained to [redacted] Corporate and the insurance CommissionerWhen these did not work in their favor, they turned to the Revdex.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The print out lists a $policy fee but does not state that it is non-refundable, nor were we told that there was a non-refundable fee when we paidI had called [redacted] and was referred back to the Bernieri agencyDuring my initial call to the agency, I was told that we shouldn’t owe anything and that they would take care of it, see previously attached email stating all policies were cancelled and we would get a full refund We are requesting a refund of $Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because: there was no offer to refund our money paid
They make a claim of offering a gift cardI did not reject the offer because it was not madeThe resolution to this complaint is a refund. If they send the gift card, the response can be accepted and this matter would be closed
Regards,*** ***

Dear ***,
When we write a policy we go through specific steps explaining for what the customer is payingWe would have explained that the $fee is non-refundableIt is unfortunate that **and *** *** did not hear that part of the conversationWe do not have the ability to refund the $policy fee, only *** Corporate can do thatI believe **and *** *** have pursued *** Corporate and the PA Insurance CommissionerBoth of these entities concurred that **and *** *** owed the money,
However, to alleviate the aggravation that **and *** *** feel, I have requested that a $Gift Card be sent to themThis is the maximum amount that can be requestedThank you for your intervention in this matter

October 15, 2014
Dear [redacted],Thank you for forwarding **. and [redacted]'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them.our agency has been in business in the [redacted] area for over 24 years. We...

have never had a complaint lodged against us, Naturally, this complaint is a concern for us.We did try to remedy this issue with **. and [redacted]. [redacted]. A gift card of $30 is a small price to pay to create good will. However, **. and [redacted]. [redacted] rejected our offer. They indicated they would not be Satisfied until they complained to [redacted] Corporate and the insurance Commissioner. When these did not work in their favor, they turned to the Revdex.com.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:
The print out lists a $30 policy fee but does not state that it is non-refundable, nor were we told that there was a non-refundable fee when we paid. I had called [redacted] and was referred back to the Bernieri agency. During my initial call to the agency, I was told that we shouldn’t owe anything and that they would take care of it, see previously attached email stating all policies were cancelled and we would get a full refund.  We are requesting a refund of $30.
Regards,[redacted]

Review: We were changing our insurance carrier for Home, Auto and Umbrella policies to [redacted]. We were told by Bernieri,that the policies would go in effect on 6/6/14 when our current policies ended. We paid for the policies with a credit card. On 5/30, we got a cancellation notice from [redacted] for the Umbrella policy. The agent told us he would provide us with an umbrella policy, but failed to do so. We found a broker who could provide all 3 policies and cancelled the [redacted] policies. We got our money refunded. Then we got a bill from [redacted]. I called Bernieri and was told that we shouldnt owe anything and that they would take care of it, also got an email stating all policies were cancelled and we would get a full refund. We were told the reason for the bill was that the Umbrella policy was not really cancelled on 5/30. On 8/6 we got a bill for $30 and was told by Bernieri that there was a charge for the policies written by [redacted]. We were never told this and there is nothing in the paperwork that we would be charged for writing a policy which could then be cancelled by [redacted].Desired Settlement: The bill was sent to a collection service and we paid the $30. We are requesting a refund of $30.

Business

Response:

October 15, 2014 Dear [redacted],Thank you for forwarding **. and [redacted]'s concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them.our agency has been in business in the [redacted] area for over 24 years. We have never had a complaint lodged against us, Naturally, this complaint is a concern for us.We did try to remedy this issue with **. and [redacted]. A gift card of $30 is a small price to pay to create good will. However, **. and [redacted] rejected our offer. They indicated they would not be Satisfied until they complained to [redacted] Corporate and the insurance Commissioner. When these did not work in their favor, they turned to the Revdex.com.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because: there was no offer to refund our money paid

They make a false claim of offering a gift card. I did not reject the offer because it was not made. The resolution to this complaint is a refund. If they send the gift card, the response can be accepted and this matter would be closed.

Regards,[redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because:

The print out lists a $30 policy fee but does not state that it is non-refundable, nor were we told that there was a non-refundable fee when we paid. I had called [redacted] and was referred back to the Bernieri agency. During my initial call to the agency, I was told that we shouldn’t owe anything and that they would take care of it, see previously attached email stating all policies were cancelled and we would get a full refund. We are requesting a refund of $30.