Bernina of NE Oklahoma

The insurance company paid the total loss settlement on 12/6/of $10,519.98; the deficiency balance left was $2,Members spoke to our insurance department and they were advised of the deficiency balance and that there was no GAP (Guaranteed Auto Protection) purchased to pay the remaining balanceMembers were also advised that the next payment would be due 12/15/13, after the insurance settlement check was appliedThere were no payments made to the deficiency balance until 04/23/With no contact made or payments (in months) and the account being a deficiency; it is credit union policy to charge-off the balance, which was charged-off on 04/21/An "Agreement to Settle Loan Account" was issued 04/24/2014, but not signed and returned by the members until 09/25/The agreement clearly states the following: "upon execution of this Agreement by Members and successful collection of the Settlement Amount by Credit Union from Members, Credit Union will consider the Loan [Account paid in full, was a charge-off] and report it as such to the relevant credit reporting agencies." This agreement was signed by the members and the credit union

I am rejecting this response because:Although they finally sent a check only after cases only with the FTC got traction issued a check.I want on record that it took years after a great number of messages sent to them that I got the run around, they refused to close account when I visited, after sending letters, calling, etcIt took years for them to finally accept a change for my mailing address even.These guys are ridiculous

As Mr [redacted] stated the vehicle was a total loss and there was a deficiency balance of $2,The deficiency balance was charged-off 4/21/The loan was paid off 12/22/2015; in turn reporting it as follows: account paid in full, was a charge-off, which was agreed on 4/24/14, through the "Agreement to Settle Loan Account" signed by the [redacted] sThis will be reported to the credit bureau as of Feb 2016: Account paid in full, was a charge-offWe have communicated with Mr [redacted] and he is aware of the changes that will take place at the beginning of Feb

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I am rejecting this response because: I was notified the settlement was paid in December and I was asked to make payment arrangements in January I started making these payments in April My worst case should be days lateI don't understand how this account can be legally charged offI never said I wasn't going to make paymentsEvery time the lender called me I said I would make payments and I started making those payments April and they are now payed in fullI accept the fact that I made late payments, but I do not accept this as a "charged off" accountHow is it legal to consider this account as a charge off? How is it legal for them to change the account status to "Charge Off" when they were still calling me every month from there collection department, from January to January 2016, asking me for a payment?

I am rejecting this response because: I don't think this should of ever been a Charge OffThe agreement they are referring to was signed by me and my wife because they told us we had to sign it since my vehicle was totaled and they no longer had collateralI made all payments as they requestedI never told them or ever gave them any indication that I was not going to pay them in fullThey are now paid in full years prior to the loan completion dateI think it was fraudulent on there part to push me into the charge off statusI don't know how the loan process works and I was just doing what they told me to do to stay on good standingsSo I thought I was going to be in good standingsIf the insurance company paid them the entire balance of the principal and I completed the interest payments over the last months how is it fair to me as a customer to have a Charge Off on my credit score?

I am rejecting this response because:Although they finally sent a check only after cases only with the FTC got traction issued a check.I want on record that it took years after a great number of messages sent to them that I got the run around, they refused to close account when I visited, after sending letters, calling, etc. It took 18 years for them to finally accept a change for my mailing address even.These guys are ridiculous.

We contacted Mr. [redacted] via phone on 3/19/18. He was informed what was needed to close the account. We received the signed closure form back on 3/19/2018. The account was closed and check was mailed to Mr. [redacted] on 3/20/18. I have attached the letter that was sent to DBO. If any further...

information is needed, please contact me. [redacted]

Mr. [redacted] account was not sent to collections and he was not reported to Chexsystems. The account was negative due to a low minimum balance fee. Mr. [redacted] was sent several letters requesting that he contact us concerning this matter on 7/6, 7/13, 7/20 & 7/27. The letters start automatically...

generating when the account is negative after 7 days. Mr. [redacted] did not contact us. We cleared the negative balance and closed the account on 7/29. We apologize if it caused Mr. [redacted] any inconvenience.

As Mr. [redacted] stated the vehicle was a total loss and there was a deficiency balance of $2,081.10. The deficiency balance was charged-off 4/21/14. The loan was paid off 12/22/2015; in turn reporting it as follows: account paid in full, was a charge-off, which was agreed on 4/24/14, through the...

"Agreement to Settle Loan Account" signed by the [redacted]s. This will be reported to the credit bureau as of Feb 2016: Account paid in full, was a charge-off. We have communicated with Mr. [redacted] and he is aware of the changes that will take place at the beginning of Feb 2016.

The insurance company paid the total loss settlement on 12/6/2013 of $10,519.98; the deficiency balance left was $2,081.10. Members spoke to our insurance department and they were advised of the deficiency balance and that there was no GAP (Guaranteed Auto Protection) purchased to pay the remaining balance. Members were also advised that the next payment would be due 12/15/13, after the insurance settlement check was applied. There were no payments made to the deficiency balance until 04/23/2014. With no contact made or payments (in 5 months) and the account being a deficiency; it is credit union policy to charge-off the balance, which was charged-off on 04/21/14. An "Agreement to Settle Loan Account" was issued 04/24/2014, but not signed and returned by the members until 09/25/14. The agreement clearly states the following: "upon execution of this Agreement by Members and successful collection of the Settlement Amount by Credit Union from Members, Credit Union will consider the Loan [Account paid in full, was a charge-off] and report it as such to the relevant credit reporting agencies." This agreement was signed by the members and the credit union.

As Mr. [redacted] stated the vehicle was a total loss and there was a deficiency balance of $2,081.10. The deficiency balance was charged-off 4/21/14. The loan was paid off 12/22/2015; in turn reporting it as follows: account paid in full, was a charge-off, which was agreed on 4/24/14, through the "Agreement to Settle Loan Account" signed by the [redacted]s. This will be reported to the credit bureau as of Feb 2016: Account paid in full, was a charge-off. We have communicated with Mr. [redacted] and he is aware of the changes that will take place at the beginning of Feb 2016.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.